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Reviews of The Grand by SkyCity

5 out of 5
The Grand by SkyCity
90 Federal Street, Auckland

Reviews

9.2

Wonderful

Rating 10 - Excellent. 695 out of 1002 reviews" "
Rating 8 - Good. 205 out of 1002 reviews" "
Rating 6 - Okay. 61 out of 1002 reviews" "
Rating 4 - Poor. 24 out of 1002 reviews" "
Rating 2 - Terrible. 17 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Poh Kim, Singapore

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I took more than half hour to chk in. In experience staff n not clear information.
Stayed 2 nights in Apr 2024

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024
Response from Guest Relations Executive- The Grand Hotel on 12 Apr 2024
Dear Lauren, Thank you for your positive review, and yes! our location is certainly great. We are glad that you have experienced the best of our hotel, and we hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

10/10 Excellent

Xuefei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Guest Relations Executive- The Grand Hotel on 12 Apr 2024
Dear Xuefei, Thank you for your amazing score, and we appreciate your time and effort to leave a review that compliments our hotel. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relations Executive- The Grand Hotel on 9 Apr 2024
Dear Bruno,Thank you for your positive feedback, and we are pleased to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, amenities
Really good, clean and friendly staff would stay again
Stayed 1 night in Apr 2024
Response from Guest Relations Executive- The Grand Hotel on 9 Apr 2024
Dear Taylor,Thank you for your positive feedback, and we are pleased to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

10/10 Excellent

Kuo-Kai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Executive- The Grand Hotel on 9 Apr 2024
Dear Kuo-Kai,Thank you for your positive feedback, and we are pleased to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Relations Executive- The Grand Hotel on 9 Apr 2024
Dear Tomas,Thank you for your positive feedback, and we are pleased to hear that you enjoyed your stay with us.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

6/10 Okay

Alastair

Travelled with partner
Liked: Staff & service
Had a great check. Warm and friendly staff. However I dont think this is value for money. Rooms a well worn and tired. One lift is getting worked on. Just dont see how grand this place is when it comes to value for money. I'd suggest management should do room inspections and see that a little maintenance and touching up would go a long way. (Cupboards squeak ans dont align, paint has worn off in places, walls have lots of marks etc).
Stayed 1 night in Apr 2024
Response from Guest Relations Executive- The Grand Hotel on 9 Apr 2024
Dear Alastair,Thank you for your feedback, and we appreciate your truthful comments and suggestions regarding the rooms. This feedback will be taken into consideration, and we will ensure to implement solutions that will allow the rooms to remain well maintained and ensure satisfaction for our future guests.This will be passed on to its respective management team, and we apologise for any inconvenience this may have caused.Thank you, and we hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards, Angela

10/10 Excellent

Dusty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Relations Executive- The Grand Hotel on 4 Apr 2024
Dear Dusty, Thank you for your amazing review and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you again to our hotel in the near future. Kind regards, Angela

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property
Stayed 2 nights in Mar 2024
Response from Guest Relations Executive- The Grand Hotel on 4 Apr 2024
Dear Mark, Thank you for your amazing review and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you again to our hotel in the near future. Kind regards, Angela

8/10 Good

BELLUR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a basic hotel conveniently located
Stayed 2 nights in Mar 2024
Response from Guest Relations Executive- The Grand Hotel on 4 Apr 2024
Dear Bellur, Thank you for your feedback and we appreciate your time and effort to leave kind words that compliment our hotel. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the near future!Kind regards, Angela

10/10 Excellent

Jacob Birk, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was lovely, so helpful and friendly
Stayed 3 nights in Mar 2024
Response from Guest Relations Executive- The Grand Hotel on 4 Apr 2024
Dear Frank, Thank you for your amazing review and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you again to our hotel in the near future. Kind regards, Angela

10/10 Excellent

Sharon

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Stayed 1 night in Mar 2024
Response from Guest Relations Executive- The Grand Hotel on 4 Apr 2024
Dear Sharon, Thank you for your amazing review and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you again to our hotel in the near future. Kind regards, Angela

6/10 Okay

Margaret

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Valet quite a problem - couldn’t get the phone answered then when we finally got through nil action to get the car ready. I now have two holds against my credit card for costs. One lift out of order so long wait for lift.
Stayed 1 night in Mar 2024
Response from Guest Relations Executive- The Grand Hotel on 9 Apr 2024
Dear Margaret,Thank you for your review, and we sincerely apologise for the delay in getting your car ready. This feedback has been shared with the management team to implement solutions to minimize wait times, and we appreciate you bringing this to our attention.Thank you, and we hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

10/10 Excellent

Tieng

Stayed 1 night in Mar 2024

10/10 Excellent

randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and overall the employees were fantastic with one exception, my flight was delayed and I arrived late at the hotel i was standing there with my suitcase at the door and knocked on the locked door to an employee who acted like i was invisible! this was something that i found to be totally unacceptable a person who obviously was holding a room reservation and you act like you don't want to help out!
Stayed 7 nights in Mar 2024
Response from Guest Relations Executive- The Grand Hotel on 4 Apr 2024
DDear Randall,Thank you for your positive review, and we appreciate your time and effort in leaving kind words that compliment our hotel. I will ensure this feedback is passed on to our staff and acknowledge their hard work for going above and beyond.Regarding the locked door, we sincerely apologise for the experience you encountered, and I have spoken with the receptionist to remain vigilant at all times.We appreciate you bringing this to our attention, and we are committed to learning from it to ensure all guests are looked after with care throughout their stay.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

8/10 Good

FRANCIS

Stayed 1 night in Mar 2024
Response from Guest Relations Executive- The Grand Hotel on 12 Apr 2024
Dear Francis, Thank you for your positive review, and we are pleased to hear that you have enjoyed your stay with us. We hope to welcome you back to our hotel in the near future. Kind regards, Angela

6/10 Okay

Paul, Puyallup

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
The property was under construction, which was not mentioned ahead of time. Some of the parts of the room were in poor repair, such as the toilet paper holder, which was barely hanging onto the wall. We were not offered a VIP Gold upgrade. Staff also forced us to split our two-room single booking into two bills, despite having booked it together. The hotel is in a nice location, but not remotely worth the money.
Stayed 2 nights in Mar 2024
Response from Guest Relations Executive- The Grand Hotel on 9 Apr 2024
Dear Paul,Thank you for your review and for sharing your experiences, as well as areas that need attention. We apologise for the inconvenience caused by the lift works, as our hotel is currently undergoing lift replacements to ensure a safer and upgraded experience for our future guests. Regarding the room, your feedback has been shared with its respective department, and unfortunately, the VIP Gold upgrade is subject to availability.We appreciate your honesty, and your feedback will be reviewed by our management accordingly.Kind regards,Angela

10/10 Excellent

kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at The Grand by Sky City. Our room was very clean and quite roomy. The staff was super friendly and helpful. There are several restaurants in the hotel or plenty to chose from within easy walking distance for all your dining needs. The area is very safe and clean. The hotel is right across the street from Sky Tower. Easy walk to shopping and about a 15 minute walk to the waterfront.
Response from Guest Relations Executive- The Grand Hotel on 4 Apr 2024
Dear Kimberly,Thank you for your positive review, and we appreciate your time and effort to leave kind words that compliment our hotel. I will ensure this feedback is passed on to our staff and acknowledge their hard work for going above and beyond.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

6/10 Okay

Sean

Stayed 1 night in Mar 2024
Response from Guest Relations Executive- The Grand Hotel on 9 Apr 2024
Dear Sean,Thank you for your feedback. We understand that every experience has its pros and cons, but we appreciate your honest opinion and review of your stay.We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting downtown.
Stayed 1 night in Mar 2024
Response from Guest Relations Executive- The Grand Hotel on 4 Apr 2024
Dear Nick,Thank you for your positive review, and we appreciate your time and effort to leave kind words that compliment our hotel. I will ensure this feedback is passed on to our staff and acknowledge their hard work for going above and beyond.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

8/10 Good

Seyllah

Travelled with partner
We enjoyed the stay with the harbour view, also very close to everywhere we wanted to be.
Stayed 2 nights in Mar 2024
Response from Guest Relations Executive- The Grand Hotel on 13 Mar 2024
Dear Seyllah, Thank you for your positive review and we are pleased to hear that you have enjoyed your stay with us. We appreciate your compliment towards our location and the view, and we hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

6/10 Okay

nirmalsinh

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Executive- The Grand Hotel on 13 Mar 2024
Dear Nirmalsinh,Thank you for your review. Although it may not be the most favourable feedback we hoped to receive, we are committed to continually striving to improve and to provide the best service possible to our future guests.Thank you for choosing to stay with us. We hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards, Angela

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, big room. Excellent, friendly staff.
Stayed 4 nights in Mar 2024
Response from Guest Relations Executive- The Grand Hotel on 13 Mar 2024
Dear Helen, Thank you for your positive feedback and we appreciate your kind words toward our staff, room and cleanliness. These are certainly the mentions we strive to receive, and we are delighted that we have treated you well throughout the stay. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

6/10 Okay

TIMOTHY

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Staff were excellent! Facilities are dated. Restaurant is unsanitary--got food poisoning from their chicken dish.
Stayed 2 nights in Mar 2024
Response from Guest Relations Executive- The Grand Hotel on 13 Mar 2024
Dear Tim, Thank you for your feedback and we appreciate your kind words regarding our staff and service. We thank you for choosing to stay with us, and we hope to welcome you back in the near future. Kind regards, Angela

10/10 Excellent

THU

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet, close to everything, great staff, lots of restaurants nearby and walkable to attractions. Would definitely stay again
Stayed 3 nights in Mar 2024
Response from Guest Relations Executive- The Grand Hotel on 13 Mar 2024
Dear Thu, Thank you for your positive review and we are pleased to hear that you have enjoyed your stay with us. We look forward welcoming you back to our hotel in the near future :)Kind regards, Angela

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining in the restaurant was a memorable experience. The dishes were unique and beautifully prepared, especially the lamb shanks in coconut sauce and the roasted carrots with cashews and cumin. The wait staff were very attentive and we felt well taken care of.
Stayed 1 night in Mar 2024
Response from Guest Relations Executive- The Grand Hotel on 13 Mar 2024
Dear Eric, Thank you for your positive review and we are pleased to hear that you have enjoyed your stay with us. We appreciate your compliment towards our restaurant and the staff. We will ensure your feedback is shared with its respective team. Thank you for choosing to stay with us, and we hope to welcome you back to our hotel in the near future.Kind regards, Angela

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand was the perfect location for the start of our New Zealand adventure. The location and view are fantastic right next to the Sky Tower. The staff was attentive and friendly always offering help. Our room was spacious and beautifully decorated. Good in room amenities.
Response from Guest Relations Executive- The Grand Hotel on 13 Mar 2024
Dear Ben, Thank you for your positive review and we are pleased to hear that you have enjoyed your stay with us. I appreciate your kind feedback that is certainly worth sharing with the team, and I am delighted to hear that the team has gone above and beyond to treat you well. We thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

8/10 Good

Allan

Travelled with partner
Liked: Cleanliness, staff & service
Nice position
Stayed 1 night in Mar 2024
Response from Guest Relations Executive- The Grand Hotel on 13 Mar 2024
Dear Allan, Thank you for your positive review and we are pleased to hear that you have enjoyed your stay. We hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, close to restaurants and casino
Stayed 4 nights in Feb 2024
Response from Guest Relations Executive- The Grand Hotel on 13 Mar 2024
Dear Gina, Thank you for your positive review. We appreciate you for staying with us, and we hope to welcome you back to our hotel in the near future.Kind regards, Angela

6/10 Okay

Peter

Liked: Staff & service
Had to get mtce to install a missing window blind. Housekeeping missed cleaning our room one day - lobby has limited seating-
Stayed 4 nights in Feb 2024
Response from Guest Relations Executive- The Grand Hotel on 13 Mar 2024
Dear Peter,Thank you for your review. We truly appreciate the time you took to provide valuable feedback, highlighting areas where our housekeeping team can improve. While we strive to deliver the best services to our guests, it's clear we did not meet your expectations on this occasion. Your feedback has been shared with our management team to ensure thorough investigation and ongoing improvements.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back to our hotel in the near future.Kind regards,Angela

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with really comfy beds, lovely bathrooms, and most importantly located near to great restaurants! Really convenient if coming from Auckland airport, as the Skylink bus drops you just around the corner. For breakfast we'd highly recommend Scratch bakery, a short walk away.
Stayed 3 nights in Feb 2024
Response from Guest Relations Executive- The Grand Hotel on 13 Mar 2024
Dear Becky, Thank you for your positive review and we are pleased to hear that you have enjoyed your stay with us. We appreciate your kind words that compliments our location, and we hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

10/10 Excellent

Satjend, Hamilton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping, restaurants and bars. Central to moat activities. Hotel staff friendly and helpful . Great service from front desk Elizabeth.
Stayed 2 nights in Feb 2024
Response from Guest Relations Executive- The Grand Hotel on 13 Mar 2024
Dear Satjend,Thank you for your positive feedback, and we greatly appreciate your kind words about our restaurants, location, and staff. I have shared your feedback with its respective department and specifically with Elizabeth to ensure she is acknowledged for her hard work. Thank you once again for your time and effort leaving valuable feedback, and we hope to welcome you back to our hotel in the near future. Kind regards, Angela

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love pool and location staff
Stayed 1 night in Feb 2024
Response from Guest Relations Executive- The Grand Hotel on 13 Mar 2024
Dear Steven, Thank you for your positive feedback and we are pleased to hear that you have enjoyed your stay with us. We hope to welcome you back to our hotel in the near future. Kind regards, Angela

10/10 Excellent

Mihai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, clean and good quality bedding.
Stayed 2 nights in Feb 2024
Response from Guest Relations Executive- The Grand Hotel on 13 Mar 2024
Dear Mihai, Thank you for your positive review and we are pleased to hear that our location and cleanliness has treated you well. We appreciate your time and effort to leave a comment that compliments our hotel facility, and we hope to welcome you back to our hotel in the near future. Kind regards, Angela

10/10 Excellent

Elizabeth

Stayed 1 night in Feb 2024
Response from Guest Relations Executive- The Grand Hotel on 4 Apr 2024
Dear Elizabeth, Thank you for your amazing review and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you again to our hotel in the near future. Kind regards, Angela

10/10 Excellent

Harald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our last hotel after a month in NZ and it was certainly the best! Spotless facility, great staff and an amazing location. It is also reasonably priced for what you get. Location is also great as it is a quick walk everywhere.
Stayed 2 nights in Feb 2024
Response from Guest Relations Executive- The Grand Hotel on 19 Feb 2024
Dear Harald, Thank you for your positive feedback and we are pleased to hear that our hotel has treated you well throughout your stay. We appreciate your kind words toward our staff, location and facility and will ensure your review is passed onto our team accordingly. Thank you for making our day and we hope to welcome you back to our hotel in the near future. Kind regards, Angela

10/10 Excellent

Leslie Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was wonderful in every way. We arrived from Avery long flight. The hotel let us check in early and upgraded us. The view was spectacular. The pool,hot tub and sauna were great. Hotel was right in the middle of downtown and near the port. I would highly recommend it!
Stayed 1 night in Jan 2024
Response from Guest Relations Executive- The Grand Hotel on 19 Feb 2024
Dear Leslie Ann, Thank you for your positive review and we are pleased to hear that you have enjoyed your stay with us. We hope you had a safe flight back home, and we hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

8/10 Good

John

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful property. Common spaces were fantastic! The rooms were well designed but showing some wear. Staff was excellent.
Stayed 1 night in Feb 2024
Response from Guest Relations Executive- The Grand Hotel on 19 Feb 2024
Dear John, Thank you for your positive review and you have made our day with all the kind words you have shared about our property, common space and staff. We constantly have been trying our best to provide the best service, and despite our age, we are glad that you have seen the positive aspects of our room. Well-noted on some wear of the room. Will share your feedback to its respective department. Thank you, and we hope to welcome you back to our hotel in the near future. Kind regards, Angela

10/10 Excellent

Haden, Lindfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Hotel in the heart of the city. Great restaurants in and around the hotel and very convenient to local attractions.
Stayed 1 night in Feb 2024
Response from Guest Relations Executive- The Grand Hotel on 19 Feb 2024
Dear Haden, Thank you for your positive review and this certainly made our day. We are glad to hear that you have enjoyed our location, and we hope to have the opportunity to welcome you back to our hotel in the near future. Kind regards, Angela

10/10 Excellent

Perry, Pasadena

Stayed 1 night in Feb 2024
Response from Guest Relations Executive- The Grand Hotel on 4 Apr 2024
Dear Perry, Thank you for your amazing review and we are pleased to hear that you have enjoyed your stay with us. We hope to have the opportunity to welcome you again to our hotel in the near future. Kind regards, Angela

10/10 Excellent

robert murray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Lovely staff and great service.
Stayed 2 nights in Feb 2024
Response from Guest Relations Executive- The Grand Hotel on 12 Feb 2024
Dear Robert Murray, Thank you for your positive review and we are pleased to hear that you have enjoyed your stay with us. We appreciate your kind words regarding staff and the service we provide. We will ensure this feedback is passed onto our front team as it will give a lot of confidence and energy to them throughout the day :) We hope to welcome you back to our hotel in the near future. Kind regards, Angela

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class…rooms were clean, modern and comfy. gym, lap pool, and sauna were spot on.
Stayed 1 night in Jan 2024
Response from Guest Relations Executive- The Grand Hotel on 12 Feb 2024
Dear Bill, Thank you for your positive review and we are pleased to hear that you have enjoyed your stay with us. We appreciate your kind words regarding our facilities and the rooms. We hope to welcome you back to our hotel in the near future. Kind regards, Angela

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything, the locatiijnjhj
Stayed 3 nights in Feb 2024
Response from Guest Relations Executive- The Grand Hotel on 12 Feb 2024
Dear Laurie, Thank you for your positive review and we are pleased to hear that you have enjoyed your stay with us. We hope to welcome you back to our hotel in the near future. Kind regards, Angela

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms, environment and convenience!
Stayed 3 nights in Feb 2024
Response from Guest Relations Executive- The Grand Hotel on 12 Feb 2024
Dear Jason, Thank you for your positive review and we are pleased to hear that you have enjoyed your stay with us. We hope to welcome you back to our hotel in the near future. Kind regards, Angela

10/10 Excellent

Rachelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the stay
Stayed 5 nights in Feb 2024
Response from Guest Relations Executive- The Grand Hotel on 12 Feb 2024
Dear Rachelle, Thank you for your positive review and we are pleased to hear that you have enjoyed your stay with us. We hope to welcome you back to our hotel in the near future. Kind regards, Angela

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Well situated to be able to walk to shopping, attractions, and restaurants. Great staff.
Stayed 2 nights in Jan 2024
Response from Guest Relations Executive- The Grand Hotel on 3 Feb 2024
Dear David, Thank you for your positive review and we are pleased to hear that you have enjoyed your stay with us. We thank you for your kind words toward our staff and location, and we hope to welcome you back to our hotel in the near future. Kind regards, Angela