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Reviews of Quality Hotel Lincoln Green

4 out of 5
Quality Hotel Lincoln Green
159 Lincoln Road, Auckland

Reviews

8.2

Very good

Rating 10 - Excellent. 236 out of 684 reviews" "
Rating 8 - Good. 317 out of 684 reviews" "
Rating 6 - Okay. 93 out of 684 reviews" "
Rating 4 - Poor. 29 out of 684 reviews" "
Rating 2 - Terrible. 9 out of 684 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Ben

Travelled with partner
Liked: Staff & service
Very expensive for such a tiny room. No running water in the room apart from the sink in the bathroom. A sign says if you want water to go to reception. Walls are very thin so quite noisy. Gastropub next doof is fantastic.
Stayed 1 night in Apr 2024
Response from QHLG on 6 Apr 2024
Thank you Ben for taking the time to review your stay. Similar to Aviation, Hotels use dynamic pricing where rates fluctuate daily based on availability. For Best pricing we encourage guests to take advantage of advance purchase rates. We have several room types available including our deluxe rooms which are very spacious and private - room information including sizes are made available through the reservation process.

8/10 Good

Evan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay here as the netball centre straight across the road, so no driving required. The complex is a bit dated but very clean and tidy and eateries are a short walk away.
Stayed 1 night in Mar 2024
Response from QHLG on 31 Mar 2024
Thank you Evan for your review. It was a pleasure to accommodate and we hope to welcome you back again soon.

6/10 Okay

Tawhiti

Stayed 2 nights in Mar 2024
Response from QHLG on 31 Mar 2024
Thank you Tawhiti for taking the time to rate your stay, we hope to welcome you back again soon.

10/10 Excellent

Nicole

Travelled with partner
Staff were friendly and amazing. Would definitely stay here again.
Stayed 9 nights in Mar 2024
Response from QHLG on 25 Mar 2024
Thank you Nicole for a wonderful review which will be shared with the team. Nga Mihi and we hope to welcome you back again soon.

10/10 Excellent

RAINA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly! Towels large and fluffy. Free parking absolute bonus. Convenient to the motorway. The Gastropub had delicious food, and great staff. Stayed there about 15 years ago, loved it then. The place has improved immensely. Will definitely stay there again if I’m ever in Auckland.
Stayed 2 nights in Feb 2024
Response from QHLG on 2 Mar 2024
Thank you Raina for a wonderful review which will be shared with the team. It was a pleasure to accommodate and we look forward to welcoming you back again soon.

8/10 Good

Alyssa

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed at Quality Inn whilst visiting Auckland for an event, Good location near Trusts Arena. Our Deluxe Double Room with 2 Queen beds was lovely and spacious! Check in was easy and staff were lovely. Down fall was its lacking in room facilities, like having no kettle or microwave in the rooms, no door stop and having no window in the bathroom.
Stayed 1 night in Feb 2024
Response from QHLG on 18 Feb 2024
Thank you Alyssa for your review which will be shared with the team in order to continuously improve our guest experience. We encourage all guests to contact our 24-hour reception line should they require assistance as we do provide kettles in all rooms and for certain room types that do not have microwaves, we have this available in reception for guest use.

8/10 Good

Duncan

Travelled with family and small children
Good sized rooms, extremely friendly and helpful staff. Easy access to motorway. Nice park and playground across the street. Rooms a little dated. But very clean.
Stayed 4 nights in Feb 2024
Response from QHLG on 6 Feb 2024
Thank you Duncan for a wonderful review. We will be sure to share your feedback with the team and hope to have the opportunity to welcome you back again soon

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby had interesting local books. Near public bus wait stops. Staff friendly but not helpful with information. Nothing "wow" about the location, even local drivers got lost using their gps.
Stayed 4 nights in Jan 2024
Response from QHLG on 4 Feb 2024
Thank you Carolyn for taking the time to review your stay. We will be sure to share your feedback with the team as we strive to continuously improve our customer experience.

8/10 Good

Maricor

Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2024
Response from QHLG on 1 Feb 2024
Thank you Maricor for taking the time to rate your stay and we hope to welcome you back again soon.

6/10 Okay

Amanda

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from QHLG on 1 Feb 2024
Thank you Amanada for taking the time to rate your stay and we hope to welcome you back again soon.

10/10 Excellent

m. josie

Stayed 1 night in Jan 2024
Response from QHLG on 7 Feb 2024
Thank you M.Josie for the 5 rating!We really appreciate your business and hope to welcome you back again soon.

8/10 Good

Jennifer, Hawera

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from QHLG on 16 Jan 2024
Thank you Jennifer for taking the time to rate your stay and we hope to welcome you back again soon.

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from QHLG on 13 Jan 2024
Thank you Rod for taking the time to rate your stay with us and we hope to welcome you back again soon!

8/10 Good

Denver

Stayed 1 night in Jan 2024
Response from QHLG on 13 Jan 2024
Thank you Denver for taking the time to rate your stay with us and we hope to welcome you back again soon!

10/10 Excellent

Abir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from QHLG on 13 Jan 2024
Thank you Abir for taking the time to rate your stay with us and we hope to welcome you back again soon!

8/10 Good

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff were very friendly and helpful
Response from QHLG on 30 Dec 2023
Thank you Stacey for your review. Happy holidays and we hope to welcome you back again soon.

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from QHLG on 25 Dec 2023
Thank you Christian for the 5-star rating.It was a pleasure to accommodate and we hope to welcome you back again soon.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great and convenient to our needs. Felt quiet and safe
Stayed 1 night in Dec 2023
Response from QHLG on 14 Dec 2023
Thank you for taking the time to rate your stay and we hope to welcome you back again soon.Nga Mihi.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from QHLG on 14 Dec 2023
Thank you for taking the time to rate your stay and we hope to welcome you back again soon.Nga Mihi.

6/10 Okay

Sarah Elizabeth

Disliked: Property conditions & facilities
The coffee machine was broken so we needed to go elsewhere for breakfast; I wondered why it was not fixed?. There was no-where to see my Uncle when he visited as there was no lounge so I had to ask to borrow a chair temporarily.
Response from QHLG on 8 Dec 2023
Thank you Sarah for taking the time to share your review. We will be sure to utilize this information in order to continuously improve our facilities and hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Handy to shops
Stayed 1 night in Dec 2023
Response from QHLG on 8 Dec 2023
Thank you Allan for your review and we hope to see you again soon.

10/10 Excellent

Riane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property and was ideally located across the road from the venue. Very friendly helpful staff
Stayed 3 nights in Nov 2023
Response from QHLG on 4 Dec 2023
Thank you Riane for taking the time to review your stay. It was a pleasure to accommodate and we hope to have the opportunity to host you again soon.

6/10 Okay

Rebecca, Wellington

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Handy for where our event was being held. Run down property, staff very friendly but only one person at reception at a time causing delays (not the fault of that staff member).
Stayed 2 nights in Nov 2023
Response from QHLG on 12 Nov 2023
Thank you Rebecca for your review which will be shared with the team who work hard through industry shortages to ensure all our guests have a most enjoyable stay.Nga Mihi and take care.The team at Quality Hotel Lincoln Green

8/10 Good

brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from GM on 10 Nov 2023
Thank you Brenda for taking the time to rate your stay and we hope to welcome you ack again soon.

6/10 Okay

Linda

Stayed 2 nights in Oct 2023
Response from GM on 3 Nov 2023
Thank you Linda for taking the time to rate your stay and we hope to have the opportunity to welcome you back again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was big with lots of space. The location was perfect - close to the stadium. The only recommendation would be to have a recycling bin in the room. We really enjoyed our stay - very comfortable!
Stayed 3 nights in Oct 2023
Response from GM on 9 Oct 2023
Thank you for taking the time to review your stay. We will be sure to share your feedback with the team and hope to welcome you back again soon.

8/10 Good

Ninakaye

Liked: Cleanliness
A little frustrating having no utensils (bar teaspoons) or cloth / teatowel in the kitchenette. The initial customer service person on the phone was abrupt and unhelpful but the person we dealt with upon arrival made up for it, she was lovely
Stayed 1 night in Aug 2023
Response from GM on 29 Aug 2023
Thank you Ninakaye for taking the time to review your stay. We encourage all guests on arrival and during after arrival checks to contact our 24-hour reception line during their stay should they have any concerns. Items such as utensils and tea-towels are available on request, noted on in-room signage, QR compendiums and TV info channel. We hope to have the opportunity to welcome you back again in future and will be sure to share your feedback with our front desk team in order to continuously improve our customer experience.

10/10 Excellent

Debbie

Stayed 2 nights in Jul 2023
Response from GM on 29 Aug 2023
Thank you Debbie for your rating. We appreciate the support and hope to welcome you back again soon.

10/10 Excellent

Mintong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GM on 7 Aug 2023
Thank you Mintong for taking the time to rate your stay. We're really pleased you enjoyed your time with us and hope to see you again soon.

10/10 Excellent

Simonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the Trust Arena for our National Tournament. Supermarkets and fast foods places within walking distance. The staff were amazing, extremely helpful. Our room was lovely and clean, comfortable and the price was on point. Would happily stay again and definitely recommend staying here.
Response from GM on 1 Aug 2023
Thank you Simonne for a wonderful review! It was an absolute pleasure to have you all here and we hope to have the opportunity to welcome you back again next tournament. Nga Mihi and take care.The Lincoln Green Team.

2/10 Terrible

James peter

Disliked: Cleanliness, staff & service, property conditions & facilities
Not affordable
Stayed 1 night in Jul 2023
Response from GM on 14 Jul 2023
Thank you James for your review. Hotel Rates are dynamic and as such are subject to supply and demand in the market.For best pricing we encourage all guests to take advantage of advance purchase rates.

8/10 Good

Kirk

Stayed 1 night in Jun 2023
Response from GM on 9 Jul 2023
Thank you Kirk for taking the time to rate your stay and we do hope to welcome you back again soon.

10/10 Excellent

Anjulla Devi

Liked: Cleanliness, staff & service, property conditions & facilities
Didnt like breakfast... should consider cooked food options. Lovely reception staff... friendly and kind. Loved the cleanliness. However, one of the staff at goodhome was very rude and told us to go and eat elsewhere. We told him we have a concert to attend and how long was the wait. He said we are busy. Which is okay but some things he should not have said. He should have chosen his words wisely and be kinder. He was arrogant and rude.. indian guy.. around 4pm on Saturday 24th June. He needs to be taught good customer service skills, others wont tolerate his behavior. We are kind and humble so just walked out.
Stayed 1 night in Jun 2023
Response from GM on 26 Jun 2023
Thank you Anjulla Devi for taking the time to review your stay which is essential for our continuous improvement. With the shortage in chefs and rising over-head costs we are only able to sustain a continental breakfast to-go bar daily.Full Cooked Breakfast Buffets are currently only available to pre-booked groups larger than 20 to cover the Catering Teams costs.We will also be sure to share your feedback with The Good Home Gastro Pub and hope you have an opportunity to return to us at the Quality Hotel Lincoln Green.

6/10 Okay

Douglas, Opotiki

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from GM on 22 Jun 2023
Thank you Douglas for taking the time to rate your stay and we hope to welcome you back again soon.

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from QHLG on 28 May 2023
Thank you Terry for taking the time to rate your stay and we hope to welcome you back again soon.

10/10 Excellent

Shearna

Stayed 1 night in May 2023
Response from GM on 22 Jun 2023
Thank you Shearna for taking the time to rate your stay, it was a pleasure to accommodate and we hope to welcome you back again soon.

4/10 Poor

ANNEMARIE HARMSE

Disliked: Staff & service, amenities, property conditions & facilities
I booked several months in advance and asked for a room with a Bathtub ( and I paid top dollars for thebest - they give the option. ) On arrival I got a room WITHOUT A BATHTUB. I need this for health reasons. When I asked for a room with a bath I had to evacuate and stay outside hotel for a day, only to find that it was a Much much smaller room in a VERY VERY noisy block and still WITHOUT A BATHTUB !! It had the bottom of the shower partially higher but that's not a BATHTUB and nothing like their advertising. Then for two full days and nights they allowed a group of 12 or 15 people to have a party day and night up to 2am !! People screaming, shouting, swearing !! Terribly rude and when I asked them to do something about it they did nothing. So for most of the time it was an absolute terrible terrible experience, leaving me terribly tired with hardly any sleep. Furthermore the Breakfast is absolutely pathetic with a few jars with dry cereal and white bread for toast. Also an empty bowl of canned fruitsalad. Yikes. Had I known these horrible conditions I would never have booked there and certainly never again !
Stayed 3 nights in Mar 2023
Response from QHLG on 10 Apr 2023
Thank you AnneMarie Harmse for your review. The booking you made through our Expedia Listing Page was for a deluxe room type which does not include a bathtub. Room type Information is made available throughout the reservation process. We received your request after your first night and our team were more than happy to assist in finding the next available night and providing you with a complimentary upgrade.Security present during the Local Arena event received your call at 5pm and found no in-house disturbances, only outside traffic from the Concert which we unfortunately have no control of.We encourage all guests to contact our 24-hour reception during their stay should they have any in-house concerns as this provides the opportunity for immediate action especially over the next few months of our high season. We provide a continental breakfast bar which does offer more selection than mentioned but is not a full breakfast/cooked service.As this has become quite a popular to-go option for guests it's always best to book on arrival with reception.

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and handy to my requirements at the time. Friendly staff
Stayed 2 nights in Mar 2023
Response from GM on 3 Apr 2023
Thank you Helen for a wonderful review, we really appreciate the feedback and hope to welcome you back again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy to activities in West Auckland
The room is very pleasant with comfortable bed, nice linen and a good armchair. The bathroom has been renovated and perfectly adequate but its the area I'm not as happy with. Still we've stayed here 6 or more times when visiting family in Glen Eden. Access is easy and parking is free. There's an elevator if you dont like stairs. This time in addition to our prepayment made when booking, they take a $100 on a credit card in case you damage the room -and the tell you in advance they do that - and a first they took a copy of my drivers licence. I asked for it back when i checked out and they gave it to me. The deposit has always been refunded prompty too. Ill stay here again no doubt.
Stayed 2 nights in Mar 2023
Response from GM on 21 Mar 2023
Thank you for taking the time to share your review. We really appreciate the feed-back and hope to welcome you back again soon.Nga Mihi and Take Care.

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for my family and i.
Stayed 1 night in Feb 2023
Response from GM on 4 Mar 2023
Thank you Veronica for a wonderful review. We hope to welcome you and your family back again soon.

4/10 Poor

Shaurn

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The room was why to small for the price I paid for there nothing in them I wish I had know this I would have booked somewhere else
Stayed 1 night in Feb 2023
Response from GM on 1 Mar 2023
Thank you Shaurn for your review, we encourage all guests before booking, to review room information including sizing which is provided through the reservation process. Similar to aviation, Hotel rates are dynamic and will fluctuate with availability. For best pricing we encourage all guests to take advantage of advance purchase rates.

8/10 Good

Aaron

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Property was tidy and clean got rushed in morning as. CLeaner had just opened door to come in when I had jusgot out of shower wasn't imprest as stil had 40 mins to. CHeck out otherwise couldn't complain
Stayed 1 night in Feb 2023
Response from GM on 18 Feb 2023
Thank you Aaron for your review which will be shared with the team in order to better improve our guest experience. We hope to have the opportunity to welcome you back again soon.

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were awesome.
Stayed 2 nights in Feb 2023
Response from GM on 13 Feb 2023
Thank you Sally for your review. It was our pleasure to accommodate and we hope to welcome you back again soon.

8/10 Good

Karl, Tauranga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from GM on 12 Mar 2023
Thank you Karl for your rating and we hope to welcome you back again soon.

8/10 Good

Kristine

Stayed 1 night in Feb 2023
Response from GM on 12 Mar 2023
Thank you Kristine for your rating and we hope to welcome you back again soon.

10/10 Excellent

Michael

Stayed 1 night in Feb 2023
Response from GM on 10 Nov 2023
Thank you Michael for taking the time to rate your stay and we hope to welcome you ack again soon.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Garden view
Stayed 1 night in Feb 2023
Response from GM on 8 Feb 2023
Thank you Mark for your review and we hope to welcome you back again soon.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were adequate size but could have had more storage and hanging space. Staff were very helpful Reception area too small
Stayed 3 nights in Jan 2023
Response from GM on 3 Feb 2023
Thank you Richard for your review which is essential for our continuous improvement.We have several room types available to suit all travelers including our Premium rooms, which are more private and spacious - room size information is available through our reservation page.We hope to have the opportunity to welcome you back again in future to experience this.Nga Mihi and stay safe.

8/10 Good

Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023
Response from GM on 12 Mar 2023
Thank you Warren for your rating and we hope to welcome you back again soon.

10/10 Excellent

derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly staff and cleanliness of the room and public areas
Response from GM on 18 Jan 2023
Thank you Derek for a wonderful review. It was a pleasure to accommodate, and we hope to welcome you back again soon.