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Reviews of Orewa Pillows Lodge

2 out of 5
Orewa Pillows Lodge
412 Hibiscus Coast Hwy, Orewa, Auckland

Reviews

5.2
Rating 10 - Excellent. 5 out of 77 reviews" "
Rating 8 - Good. 15 out of 77 reviews" "
Rating 6 - Okay. 20 out of 77 reviews" "
Rating 4 - Poor. 12 out of 77 reviews" "
Rating 2 - Terrible. 25 out of 77 reviews" "

5.6/10

Cleanliness

6.0/10

Staff & service

4.4/10

Amenities

4.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

8/10 Good

Glynette

Stayed 1 night in Mar 2024

2/10 Terrible

Ian

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel appears to be used for social housing. That is not compatible with casual travellers.
Stayed 1 night in Mar 2024

10/10 Excellent

Moana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that we were arrived early and could park our car up and walk over to the beach for a swim before checking in
Stayed 1 night in Jan 2024

4/10 Poor

Tania

Disliked: Cleanliness, staff & service, property conditions & facilities
Very run down and untidy
Stayed 1 night in Oct 2023

6/10 Okay

GURDEEP SINGH

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

2/10 Terrible

Isaac

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't tell me I'd have a room mate until I walked into my room & saw someone else's luggage.
Stayed 2 nights in Aug 2023

6/10 Okay

Sarah-Jane

Travelled with partner
Absolutely fine for a nights sleep. This place perfect if you need a (not overly romantic) night to stop when driving through Auckland. You get what you’re paying for, and by Auckland standards it fit the cost :)
Stayed 1 night in Jul 2023

8/10 Good

Jean

Travelled with group
Liked: Cleanliness
I liked the courtyard. There wasn't enough warm bedding luckily we had our own otherwise we would have been cold. Also nowhere dry in the shower to put clean clothes. Otherwise very pleasant. Didn't see any staff but didn't need them - key was left in an envelop for us.
Stayed 1 night in Jul 2023

2/10 Terrible

chetan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Abby

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I wouldn't recommend Pillows lodge to anyone. Unruly residence, unsafe environment, dirty, falsely advertised, said they provide linen & towels but didn't receive any. Lucky I had brought my own blanket for it was the only thing I had to sleep with. Kitchen was very dirty. Management unfriendly & unhelpful. Will never go there again.

2/10 Terrible

hilary

Travelled with partner
Disliked: Cleanliness, staff & service
We prebooked for two days over Kings birthday and left after 15 mins... It became obvious it was accomodation for emergency housing. I don't have a problem with this but it shouldn't be listed as accomodation for tourists and others wanting a relaxing stay. We felt unsafe. Also the shower smelt. Surely the owner is getting enough money from Winz to not have to rent our further rooms? Avoid staying here.
Stayed 2 nights in Jun 2023

10/10 Excellent

Ailini

Stayed 1 night in May 2023

6/10 Okay

Alison

The sheets were clean, place did what we needed so was ok for the price
Stayed 1 night in May 2023

8/10 Good

Maria, Dargaville

Stayed 1 night in Apr 2023

8/10 Good

Tetsuya

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Kitchen is too dark. Needs some good pans,etc. Room was OK. Good location good deal with the cheap price.
Stayed 1 night in Apr 2023

2/10 Terrible

Janette

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

Lewis

Stayed 1 night in Apr 2023

2/10 Terrible

Benji

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nobody at reception and my key was in a envelope taped to the reception door so anyone could have taken it. There were other people stayijg there that were smoking marijuana and one of them even had a dog. The bed was the noisiest bed on the planet, any slight movement durijg the night was loud enough to wake you up. I would never stay here again and would not recomend it to anyone
Stayed 1 night in Mar 2023

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst place I've been
Stayed 1 night in Mar 2023

2/10 Terrible

allison

Disliked: Property conditions & facilities
grounds were totally unkemp, everything needed painting. tatty and grotty. I did not stay there and went to a family members place
Stayed 1 night in Mar 2023

8/10 Good

Vicky

Liked: Staff & service, property conditions & facilities
W
Stayed 1 night in Mar 2023

6/10 Okay

Chris

Stayed 1 night in Mar 2023

4/10 Poor

Amy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Mar 2023

2/10 Terrible

Beryl

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like anything, very unsafe place to stay.
Stayed 3 nights in Feb 2023

2/10 Terrible

Gabriela

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was friendly but the place was absolutely run down. We arrived later than 5pm after we had contacted the manager who kindly had put out the key. We had a look around the premises and felt immediately unsafe with people hanging around the place as if it was emergency housing. And so we found out that it is. I believe that it is not okay to put tourists into an accommodation like this. This should not happen for both sides. We know the person who has build Pillows many years ago and it was a terrible experience to find Pillows like that! However we left in a haste as I got quite upset. It was very difficult to find another accommodation and we had to pay a lot of money in Orewa. When we came back to let the manager know, he already had charged us for the night. I can understand that there need to be cancellation fees, however for this place which should be not permitted to be advertised and offered as accommodation, it is even more upsetting for me to pay so much money for being misinformed. We talked to locals and everybody said that it has been emergency housing, that Police would be turning up there on a regular base. As much as I support emergency housing, one cannot not offer these premises as accommodation and charge money for it. The manager did his job, but I will try to retrieve my money, if necessary with legal action as it needs to stop to invite people to stay there and pay money. If we can get refunded, I am happy to not take any further action.
Stayed 3 nights in Feb 2023

2/10 Terrible

Anne

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very tired and rundown property, quite seedy - left and sought alternative accomodation for the night
Stayed 1 night in Jan 2023

2/10 Terrible

Charles

6/10 Okay

Angelina

Stayed 3 nights in Jan 2023

2/10 Terrible

Steve

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not feel safe.

2/10 Terrible

Valerie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The photo must have been taken 30 years ago and nothing has been done since. The bathroom basin was away from the wall and the taps turned around when trying to turn them on for water. No hot water at the basin, what water came was a dribble. The drapes were dirty and mouldy, the shower walls were peeling paint and rotten boards. The whole place was a mess. The only good thing was nice clean bed linen and towels. This should never be let out as first class accomodation. We didn't enter the kitchen or lounge as the down and outs were all there. They did say Hello though.

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2022

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service
The room was very clean. The shared bathroom facilities not so much on arrival but was cleaned everyday.
Stayed 2 nights in Dec 2022

2/10 Terrible

Reuben

Stayed 1 night in Nov 2022

2/10 Terrible

Krolle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was ok except broken latches on windows and chair was broken too. Bathroom was in poor sad state. Had someone yelling screaming and swearing next door which kept us up alll noght so left after 1 night to stay elsewhere. Wouldn't go back.
Stayed 2 nights in Nov 2022

6/10 Okay

Jillian

Stayed 1 night in Nov 2022

8/10 Good

Dorothy

Stayed 1 night in Sep 2022

4/10 Poor

Jackie

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Bed was clean and tidy. Bathroom was a disgrace - toilet seat did not fit tap over basin had been pulled out of fitting, no plug shower control too high (I'm 5'6") shower surround broken all around shower Looks like room had been flooded
Stayed 1 night in Sep 2022

4/10 Poor

Michael

Travelled with partner
Great location Folthy run down ammenities
Stayed 1 night in Jan 2022

2/10 Terrible

David

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t bring your kids to this place! Dog poo on the courtyard grass, drunk residence, foul language no covid protocols observed. We left two hours after arriving. Disgusting!
Stayed 1 night in Jan 2022

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to town
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Great crew of guests, very welcoming
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Walking distance to shopping & eateries & beach front.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Some of the types staying there
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2021

4/10 Poor

Margaret

Liked: Cleanliness, property conditions & facilities
One nights stay was enough so dissappointing .
I was dissapointed as I have been there before & so much has changed. Tv had plug hanging down with holes in the wall from them moving plug points never been fixed.The taps in the bathroom on hand basin were so loose so had to hold them with both hands.Curtains didnt match in the room. Shower ceiling needs a clean as mould on it. Generally so disappointed.I certainly wouldnt go back.
Stayed 1 night in Feb 2021

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2021
Response from James Lee on 5 Feb 2021
Thanks for your comments! If you can give us more details of your experiences to stay, which will be a big help for us.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Perfect stopover if a bed for the night is all you need.
Stayed 1 night in Jan 2021
Response from James Lee on 5 Feb 2021
Thanks for your comments! We will always the best choice for you to choose for an affordable accommodation in Orewa. Warmest Regards.

8/10 Good

Tiresa

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from James Lee on 5 Feb 2021
Thanks for your comments! We are really appreciated for you to choose us to stay. Warmest regards.

6/10 Okay

E.C., Northland, New Zealand

Liked: Staff & service
Person at reception was very helpful. Booking on Wotif I selected "Deluxe" room which in amenities listed "Bathroom". On arrival found this room had no bathroom so had to pay additional fee for ensuite bathroom. Overall clean but dark cobwebs on ceiling and stained net curtains. No water glass in room. Very handy shops and beach.
Stayed 1 night in Dec 2020
Response from James Lee on 12 Dec 2020
Thanks for your comments! We had modified the information of the room's descriptions so that it will not confuse our guests anymore. Sorry, we can only supply cups but no glasses for the limited space in the room. Kind Regards, James Lee (Manager)

4/10 Poor

g

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020