Terrace/patio

Reviews of M Social Auckland

4.5 out of 5
M Social Auckland
196-200 Quay Street, Auckland

Reviews

9.6

Exceptional

Rating 10 - Excellent. 830 out of 1019 reviews" "
Rating 8 - Good. 155 out of 1019 reviews" "
Rating 6 - Okay. 17 out of 1019 reviews" "
Rating 4 - Poor. 13 out of 1019 reviews" "
Rating 2 - Terrible. 4 out of 1019 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jenifer Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is lovely! We were upgraded to a suite and the room was immaculate! Great views, close to good restaurants and Sky Tower. The buffet breakfast was very good. We enjoyed our stay and would gladly stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All rooms look on the harbor. Nice facility
Stayed 2 nights in Mar 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would love to stay here again. Its a great hotel in a great location.
Stayed 1 night in Mar 2024

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for cruise ship access
Stayed 3 nights in Mar 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 2 nights in Mar 2024

10/10 Excellent

Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible, they even wrote me a card and everyone signed it !
Stayed 9 nights in Mar 2024

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel stayed here a few times now. Only issue for me is we are all vegetarian and the meals don’t accommodate us at all, wanted to eat in restaurant and couldn’t so would only stay here again if they got more vegetarian options.
Stayed 3 nights in Mar 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in an excellent location for purposes of touring the downtown sites and, in particular, the marina area where there is an excellent choice of restaurants! The restaurant staff are very friendly. 'Abbas'- one of the staff, went out of his way to obtain a drip cup of coffee for me with cream, which i appreciated!
Stayed 2 nights in Mar 2024
Response from M Social Mbassador on 13 Mar 2024
Hi Gary,Thanks for taking the time to leave us a review and thanks for highlighting our team member Abbas! He certainly is a superstar and a true asset to the team - I have made sure that your compliments have reached him :)We hope to have you stay with us again in the future.Take care,Team M Social Mbassador

10/10 Excellent

Shannon

Travelled with partner
Liked: Amenities
Excellent stay. Room was fabulous and clean. Great location. Staff was very professional and helpful. Would stay here if ever back in Auckland.
Stayed 1 night in Mar 2024
Response from M Social Mbassador on 13 Mar 2024
Hi Shannon,Thanks for taking the time to leave us a review.We're glad to hear that you had an enjoyable stay with us.We hope you come back to Auckland one day and stay with us again!Take care,Team M Social Mbassador

10/10 Excellent

Daniela, Las Vegas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and staff
Stayed 2 nights in Mar 2024
Response from M Social Mbassador on 18 Mar 2024
Hi Daniela,Thanks for taking the time to leave us a review, we're glad to hear you loved our hotel and thanks for highlighting our team - they certainly are superstars!We hope to see you back again in the future.Take care,Team M Social Mbassador

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overall stay. Original Queen room had non-operational TV which led to an upgrade to a King room that was had a better view of the harbor. Hotel and room were very clean and well maintained. Staff were very courteous, professional, and readily available for query/assistance. Staff demonstrated pride in their day to day work. Excellent location at/near waterfront with all amenities within or close by. Would stay again for sure.
Stayed 2 nights in Feb 2024
Response from M Social Mbassador on 13 Mar 2024
Hi Ryan,Thanks for taking the time to leave us a review. We apologize to hear about the TV malfunction in your first room but we are glad to hear that our team was able to help you out with a room move :) It's also great to hear your kind words about our team, they certainly are awesome and I have made sure to pass on your compliments to everyone!We can't wait to have you stay with us again in the future.Take care,Team M Social Mbassador

10/10 Excellent

Michael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, Clean, Central to Harbor/Cruiseline Access
Stayed 2 nights in Jan 2024
Response from M Social Mbassador on 4 Mar 2024
Hi Michael,Thanks for taking the time to leave us a review and for providing some great highlights of our hotel!We hope to have you stay with us again in the future.Take care,Team M Social Mbassador

8/10 Good

Javier

Stayed 1 night in Mar 2024

4/10 Poor

Marissa, Concord

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Really great hotel but my room wasn’t ready until 3.30 and when I was ready to leave at 11.10 my key had already been deactivated so could not get into my room and had to all the way to reception - seemed very petty maybe deactivate key cards at 11.30
Stayed 1 night in Feb 2024
Response from M Social Mbassador on 4 Mar 2024
Hi David,Thanks for taking the time to leave us a review.We do apologize for the delay to getting into your room, please know this is not the norm and we do hope that our Front Office team assisted you as quickly as possible.Regarding the keycards we appreciate your feedback and please know I have passed this on to our Operations Manager. As our check-out time is 11:00am all keys automatically disconnect at this time for security reasons. We apologize for any inconvenience this caused.We hope to have you stay with us again in the future.Take care,Team M Social Mbassador

10/10 Excellent

Isobel

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from M Social Mbassador on 4 Mar 2024
Hi Isobel,Thanks for the 5/5 rating, we trust that you had an enjoyable stay with us :)We hope to have you stay with us again in the future.Take care,Team M Social Mbassador

6/10 Okay

Stephen, oakland

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Great location. Ill trained staff
Stayed 5 nights in Feb 2024
Response from M Social Mbassador on 28 Feb 2024
Hi Stephen.Thanks for taking the time to leave us a review and thanks for highlighting our location - it is pretty great for exploring our beautiful city.We do apologize for any problems you faced during your stay with us. We would love to know more so our team can improve - they are always learning and working to make each guests stay an even better one. Please do not hesitate to get in contact with us directly so we can know more about your experiences.Take care,Team M Social Mbassador

10/10 Excellent

Wyn

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at M Social. With very friendly staff, throughout the hotel. Food was excellent, would highly recommend so convenient for most things etc.
Stayed 2 nights in Feb 2024
Response from M Social Mbassador on 4 Mar 2024
Hi Wyn,Thanks for taking the time to leave us a review and thanks for highly recommending us! Our team works very hard to ensure that all of our guests have an enjoyable stay with us and I have made sure that your compliments have reached them :)We hope to have you stay with us again in the future.Take care,Team M Social Mbassador

10/10 Excellent

E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Will come again.
Stayed 1 night in Feb 2024
Response from M Social Mbassador on 28 Feb 2024
Hi E,Thanks for taking the time to leave us a review. We're glad to hear that you enjoyed your stay with us.We can't wait to have you stay again in the future.Take care,Team M Social Mbassador

10/10 Excellent

Raewyn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room with beautiful view of harbour.
Stayed 1 night in Feb 2024
Response from M Social Mbassador on 28 Feb 2024
Hi Raewyn,Thanks for taking the time to leave us a review and for highlighting our rooms which all have an excellent view - a great place to sit and watch the world go by.We hope to have you stay again in the future.Take care,Team M Social Mbassador

10/10 Excellent

Gina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff; extremely comfortable beds.
Stayed 7 nights in Feb 2024
Response from M Social Mbassador on 28 Feb 2024
Hi Gina,Thanks for taking the time to leave us a review. We trust that you had a restful stay with us on our comfy beds and were able to explore beautiful city!We hope to have you stay again in the future.Take care,Team M Social Mbassador

10/10 Excellent

Coco, Newport Coast

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got two free drinks as vip benefits. Excellent location, we can walk to ferry terminal, shopping area and many great restaurants. Will definitely come back again.
Stayed 3 nights in Feb 2024
Response from M Social Mbassador on 26 Feb 2024
HiThanks for taking the time to leave us a review. We're glad to hear that you had a good stay with us.We hope to have you stay with us again in the future.Take care,Team M Social Mbassador

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel 6*
Stayed 1 night in Feb 2024
Response from M Social Mbassador on 26 Feb 2024
Hi Sally,Wow thanks for taking the time to leave us a review! We certainly do appreciate your comments and love that you have referenced us as 6* our team works very hard to ensure that all our guests have a great stay with us.We hope to have you stay with us again in the future.Take care,Team M Social Mbassador

10/10 Excellent

Patricia

Travelled with family
Liked: Amenities
it was very different and hip/fun
Stayed 1 night in Feb 2024
Response from M Social Mbassador on 26 Feb 2024
Hi Patricia,Thanks for taking the time to leave us a review. We're glad to hear that you enjoyed the hotel! We hope to have you stay with us again in the future.Take care,Team M Social Mbassador

10/10 Excellent

Siu Yin Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and courteous staff.
Stayed 1 night in Feb 2024
Response from M Social Mbassador on 26 Feb 2024
Hi Siu Yin Anthony,Thanks for taking the time to leave us a review and thanks for highlighting our team - they certainly are superstars!We hope to have you stay with us again in the future.Take care,Team M Social Mbassador

8/10 Good

Alex, Forest Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and quirky place! Easy valet parking. Only little things which could improve is - we didn’t get replacement towels each day, the bathroom door was a little broken, they didn’t replace used cups and there were no bin liners. Minor things. Would recommend
Stayed 2 nights in Feb 2024
Response from M Social Mbassador on 26 Feb 2024
Hi Alex,Thanks for taking the time to leave us a review. We're glad to hear that you had an enjoyable stay with us.We thank you for the feedback regarding your room, please know that I have I have passed your comments on to our Executive Housekeeper and Operations Manager.We hope to have you stay with us again in the future.Take care,Team M Social Mbassador

10/10 Excellent

Sam, Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly fine property with friendly helpful staff and nice rooms What is spectacular is the location in center of town with many shops, restaurants and on the waterfront
Stayed 1 night in Feb 2024
Response from M Social Mbassador on 26 Feb 2024
Hi Sam,Thanks for taking the time to leave us a review and thanks for highlighting our spectacular location! We love hearing that our guests are out and about exploring our awesome city.We hope to have you stay with us again in the future.Take care,Team M Social Mbassador

10/10 Excellent

Brenda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous place to stay. The only 1 small thing that could be improved would be a teaspoon in the room for coffee's rather than a wooden stick fir stirring.
Stayed 1 night in Feb 2024
Response from M Social Mbassador on 26 Feb 2024
Hi Brenda,Thanks for taking the time to leave us a review. We're glad to hear that you liked the hotel! Thanks for your feedback regarding the teaspoons - I have passed this comment on to our Operations Manager for further consideration.We hope to have you stay with us again in the future.Take care,Team M Social Mbassador

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorjus hotel...the decor seemed brand new. We had spectacular views from the 12th floor. Staff were all extremely helpful. Faultless. Will be making this hotel our "go to" from now on. Thanks!
Stayed 1 night in Feb 2024
Response from M Social Mbassador on 26 Feb 2024
Hi Helen,Thanks for taking the time to leave us a review. It's great to know that you enjoyed your stay with us and thanks for highlighting the view it is pretty gorjus if we do say so ourselves! ;)We can't wait to have you stay with us again in the future.Take care,Team M Social Mbassador

10/10 Excellent

Bharathi, Dallas

Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Craig

Stayed 1 night in Feb 2024

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, modern boutique hotel.
Stayed 2 nights in Feb 2024
Response from M Social Mbassador on 21 Feb 2024
Hi Katherine,Thanks for taking the time to leave us a review. We trust that you had a restful nights sleep in our quite hotel :)We hope to have you stay with us again in the future.Take care,Team M Social Mbassador

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome room, great location. I’ll stay again and again
Stayed 2 nights in Feb 2024
Response from M Social Mbassador on 21 Feb 2024
Hi Jackie,Thanks for taking the time to leave us such a nice review.We can't wait to have you stay with us again and again and again!Take care,Team M Social Mbassador

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the harbor. Great walking area.
Stayed 1 night in Feb 2024
Response from M Social Mbassador on 21 Feb 2024
Hi Sharon,Thanks for the 5/5 rating and for highlighting our location - it is pretty good if we do say so ourselves ;)We hope to have you stay with us again in the future.Take care,Team M Social Mbassador

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff
Stayed 3 nights in Feb 2024
Response from M Social Mbassador on 21 Feb 2024
Hi Jennifer,Thanks for taking the time to leave us a review. We're glad to hear that you had an enjoyable stay with us.We hope to have you stay with us again in the future.Take care,Team M Social Mbassador

10/10 Excellent

Jacky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are on the small side, but the views over the harbor are spectacular. Only being a few steps away from the ferry terminal and 1 block from the buses makes this an ideal spot for a quick visit to Auckland. The restaurant provides a great breakfast
Stayed 2 nights in Jan 2024
Response from M Social Mbassador on 20 Feb 2024
Hi Jacky,Thanks for taking the time to leave us a review. We're glad to hear that you enjoyed your stay with us and enjoyed the view it is pretty awesome if we do say so ourselves.We hope to have you stay with us again in the future.Take care,Team M Social Mbassador

8/10 Good

Yumiko

Travelled with family
Liked: Staff & service, property conditions & facilities
The location of the hotel is absolutely stellar. All the rooms face the harbour, and we were able to see our cruise ship, which was our home for 14 days (Sydney to Auckland) sail away on its return trip. It is located within 15min walking distance away from great shopping and restaurants. The Information Centre is practically next door, where you can book all of the local tours, land & sea. The main Train station is also just a couple blocks away. Most of the staff were friendly and helpful.
Stayed 3 nights in Jan 2024
Response from M Social Mbassador on 20 Feb 2024
Hi Yumiko,Thanks for taking the time to leave us such a detailed review.We're glad to hear that you enjoyed your stay with us and we hope you enjoyed your cruise!I have passed on your compliments to the rest of the team who are all thrilled.We hope to have you stay with us again in the future.Take care,Team M Social Mbassador

10/10 Excellent

Sally, Chippenham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully presented, very new and modern hotel located in a great position on the quay front Staff very attentive and nothing too much trouble for them. Lovely selection of breakfast items each morning.
Stayed 3 nights in Jan 2024
Response from M Social Mbassador on 20 Feb 2024
Hi Sally,Thanks for taking the time to leave us a review. We're glad to hear that you enjoyed your stay with us! Thank you for highlighting different things around the hotel including our location, the team and the breakfast. Please know that I have made sure to pass your compliments on to the rest of the team.We hope to have you stay with us again in the future.Take care,Team M Social Mbassador

10/10 Excellent

Gregory

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from M Social Mbassador on 20 Feb 2024
Hi Gregory,Thanks for the 5/5 rating! We trust that you enjoyed your stay with us.We hope to have you stay with us again in the future.Take care,Team M Social Mbassador

10/10 Excellent

Lester

Stayed 2 nights in Jan 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property, great location, excellent service - highly recommended
Stayed 2 nights in Jan 2024
Response from M Social Mbassador on 4 Feb 2024
Hi William, Thanks for taking the time to leave us a review and we're glad for your kind words!We hope to have you stay with us again in the future.Take care,Team M Social Mbassador

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the contemporary styling and very helpful staff
Stayed 1 night in Jan 2024
Response from M Social Mbassador on 4 Feb 2024
Hi Mark,Thanks for taking the time to leave us a review. We're glad to hear you had a great stay with us and thanks for highlighting our team - they are superstars!We hope to have you stay with us again in the future.Take care,Team M Social Mbassador

8/10 Good

Jori

Stayed 2 nights in Jan 2024

10/10 Excellent

Michael

Stayed 1 night in Jan 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was phenomenal and very accommodating. The upgrade to the suite was a surprise and a very nice room with a great view of the harbor.
Stayed 1 night in Jan 2024
Response from M Social Mbassador on 4 Feb 2024
Hi James, Thanks for taking the time to leave us a review. We're glad to hear you had a great stay with us and got to enjoy our suite room.We hope to have you stay with us again in the future.Take care,Team M Social Mbassador

10/10 Excellent

DONALD

Liked: Cleanliness
Stayed 2 nights in Jan 2024

10/10 Excellent

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is so conveniently located, new and modern. The buffet breakfast was included with my reservation and was great- good variety with lots of fruit. The room had a gorgeous view! Clean and comfortable. The hotel seems very strict about the check in time of 3p. I arrived at 2:30p and started on the check in procedure but had to wait until check in time for keys. So I waited at lobby until precisely 3p when I returned to the front desk to ask for keys.
Stayed 1 night in Jan 2024
Response from M Social Mbassador on 4 Feb 2024
Hi Priscilla,Wow thanks you for leaving us such a detailed review! We're glad you enjoyed the buffet breakfast and I have passed these compliments on to our kitchen team. Regarding your check-in, we are very busy this summer and whilst we aim to get our guests in early if possible it is unfortunately not always possible.We hope to have you stay with us again in the future.Take care,Team M Social Mbassador

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We are Canadians, and this most recent stay at M Social Auckland was our third and definitely not our last. Great hotel, wonderful staff, excellent location and amazing views. We would highly recommend choosing M Social for anyone planning a stay in Auckland. Mike and Jeff from Nova Scotia, Canada
Stayed 2 nights in Jan 2024
Response from M Social Mbassador on 4 Feb 2024
Hi Mike,Thanks for taking the time to leave us a review. Thank you so much for returning to stay with us! We appreciate your kind words and I have made sure that the entire team has heard them.We can't wait to have you stay with us again in the future.Take care,Team M Social Mbassador

10/10 Excellent

Frank

Stayed 3 nights in Jan 2024
Response from M Social Mbassador on 4 Feb 2024
Hi Frank,Thanks for leaving us a 5/5 review. We trust you had a good stay with us.We hope to have you stay with us again in the future.Take care,Team M Social Mbassador