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Reviews of ibis Auckland Ellerslie

4 out of 5
ibis Auckland Ellerslie
72-112 Greenlane East, Ellerslie, Auckland

Reviews

8.4

Very good

Rating 10 - Excellent. 385 out of 1002 reviews" "
Rating 8 - Good. 425 out of 1002 reviews" "
Rating 6 - Okay. 136 out of 1002 reviews" "
Rating 4 - Poor. 47 out of 1002 reviews" "
Rating 2 - Terrible. 9 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely friendly and efficient staff, dinner and breakfast were amazing, room was clean and comfortable.
Stayed 1 night in Apr 2024

8/10 Good

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The car parking arrangement was not very good ... sometimes there was parking but other times it was a short walk away to an overflow car park. Yes there was always a parking spot available but not always conveniently located.
Stayed 5 nights in Apr 2024
Response from Novotel Auckland Ellerslie Team, on 24 Apr 2024
Dear Ken,Thank you for taking the time in sharing your feedback with us about your recent stay. I have made a note about the parking situation and will be in discussion with my Front Office Manager as to what can be done to eliviate the stress.We do hope to welcome you back in the near future.

8/10 Good

Christine

Liked: Cleanliness, staff & service
Staff were fabulous - couldn't fault them. Some issues with equipment in room.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 24 Apr 2024
Dear Christine,Thank you for taking the time in sharing your rating with us.I am glad to hear your stay with us was up to expecation.I have informed my Chief Engineer to have the equipment issues in the room fixed. We do hope to welcome you back in the near future.Warmest Regards,Ibis Auckland Ellerslie Team.

10/10 Excellent

Gao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our flight was delayed. We didn’t get to our accommodation until 1am. The staff at the desk was very kind and helpful. They have 24hour staffing so checking in after hours was not a problem. It was quiet inside and easy to get an uber into the city the next day.
Stayed 1 night in Mar 2024
Response from Novotel Auckland Ellerslie Team, on 24 Apr 2024
Dear Gao,Thank you so much for taking the time to review our hotel after your recent stay with us.I am so thrilled you enjoyed your stay and found our room and location perfectly suited to your travels.Looking forward to welcoming you back again.Warmest regards,

8/10 Good

Michelle

Travelled with family
Was pleasantly surprised and very happy to have stayrd. Having stayed at a couple of Auckland Hotels and we were very happy. Reception were clear with service. Great.
Stayed 1 night in Apr 2024
Response from Michelle on 24 Apr 2024
Thank you for your kind review!I am so glad you had an incredible stay with us and found our staff to be exceptionally helpful.I would love to welcome you back again,Warmest regards,

6/10 Okay

Darryl N Stacey-may

Travelled with partner
Liked: Cleanliness, staff & service
Like; Staff were friendly and it was tidy. Dislike: expensive meals - didn't want to take car to get a meal due to the gates - no food places in walking distance.
Stayed 1 night in Mar 2024

10/10 Excellent

Tracy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location, so good to have parking and a restaurant on site. Lovely room, friendly staff, thank you!!
Stayed 1 night in Mar 2024

8/10 Good

Sosefo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Kristine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very small room, but very comfortable bed. Their food is not good and expensive. Cocktails are awesome though. People were super nice. No microwave in the room which would’ve helped with leftovers. Small tv, could’ve been a bit bigger. All in all though I would recommend it if you get a good deal.
Stayed 5 nights in Mar 2024

8/10 Good

Cassidy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the 24/7 vending machine. Location is across the road from the train station. Prime location for public transfer use
Stayed 1 night in Mar 2024

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Scott

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Very disappointed stay - IBIS should not be promoting an EV charger when they have just one and they have no working reservation system. I made contact a day prior to arrival to confirm availability of the EV charger, no reply received. On the day of arrival I sent a follow up message, again no response. Upon arrival I found the sole EV charger they have was occupied for the night. I wouldn’t stay again due to their poor communication and process around the EV charger. I would suggest IBIS install more EV chargers and put a proper reservation in place, in addition to improving communication with their guests.
Stayed 1 night in Mar 2024

6/10 Okay

Stephen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 4 nights in Feb 2024

10/10 Excellent

Maria

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room way too small. Needed to scan wall to get menu? Really. Who can be bothered to do that. Just a crammed in bed, tv and toilet facilities, nothing else. Way over charged for poor product.
Stayed 1 night in Feb 2024

8/10 Good

Patricia

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was efficient and attentive.Thank you
Stayed 2 nights in Feb 2024

6/10 Okay

Andre

Liked: Staff & service
Small room overpriced table to put your coffee jug on, lack of PowerPoints, would not book it again, single beds to soft, dirty towels.
Stayed 1 night in Feb 2024

10/10 Excellent

Tracy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient central location and a bonus to have parking. Friendly staff and a lovely clean room, plus very reasonable price.
Stayed 1 night in Feb 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service
Small unit but clean and tidy.
Stayed 1 night in Jan 2024

10/10 Excellent

nadine

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. This is a great location for going to Mt Smart Stadium and the staff were very helpful with directions etc...
Stayed 2 nights in Jan 2024

6/10 Okay

Vishal

Travelled with partner
Stayed 1 night in Jan 2024

8/10 Good

Uanita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to amenities and noise was minimal, despite being close to the motorway and main road.
Stayed 1 night in Jan 2024

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

ambur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very modern and comfortable. The food at the restaurant was unbelievably well made and the breakfast selection in the morning is nothing like any where else ive been yet!!! 5 stars all the way
Stayed 2 nights in Jan 2024

4/10 Poor

Ian

Business traveller
Disliked: Property conditions & facilities
Basic room that is dated
Stayed 1 night in Jan 2024

10/10 Excellent

Ivan, Sunnyvale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

ben

Stayed 1 night in Jan 2024

8/10 Good

Anne

Stayed 1 night in Jan 2024

6/10 Okay

Kravitz

Stayed 4 nights in Dec 2023

6/10 Okay

Sandra

Travelled with group
December Stay
They need to have a hard copy Hotel Compendium in the room as sometimes phone cannot scan. Had a problem with Room Service but was swiftly dealt with by Duty Managers - thks much appreciated comp breakfast and drink to compensate 😀 Will continue to stay with Ibis -
Stayed 2 nights in Dec 2023

8/10 Good

jody

Travelled with family
Liked: Cleanliness, staff & service
Enjoyed the very short stay. Was offered a free late checkout which was appreciated after pur long flight.
Stayed 1 night in Dec 2023

6/10 Okay

Helen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was great but the bathroom was clean but had an unpleasant odour
Stayed 1 night in Dec 2023

10/10 Excellent

Veisinia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff a fantastic 👏
Stayed 2 nights in Dec 2023

4/10 Poor

Valerie

Travelled with family
Disliked: Amenities, property conditions & facilities
Very very small rooms. Room felt like a jail cell. Bathrooms are weird, enclosed "pod" or "Capsule" like units. Toilet and shower are basically sharing the same floor space, very strange setup. Glad i didn't pay for this room, or I would have checked out.
Stayed 3 nights in Dec 2023

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location so handy to the Southern motorway. Room was tight but had everything we needed. Lovely breakfast area.
Stayed 1 night in Dec 2023

8/10 Good

ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Nov 2023

10/10 Excellent

Vithiya

Nice
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, friendly staff, highly recommended
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Peter

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
very narrow parking spaces and not enough parking spot we had to park outside of the hotel parikngs
Stayed 2 nights in Nov 2023

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice comfortable king size bed. Great shower.
Stayed 1 night in Nov 2023

8/10 Good

Greg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms very helpful staff.
Stayed 1 night in Oct 2023

8/10 Good

Timothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, good food options and convenient parking close to the city
Stayed 2 nights in Oct 2023

10/10 Excellent

Wheeru

Liked: Cleanliness, staff & service, property conditions & facilities
Clear
Stayed 1 night in Sep 2023

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Heather Kemp - Guest Relations Manager on 5 Oct 2023
Thank you Darren for your wonderful 10/10 review of the ibis Auckland Ellerslie Hotel! It is much appreciated and we look forward to welcoming you back here soon. Kind regards,

8/10 Good

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay. Only downside was asking for more toilet paper at 8am and on returning at 4pm had to go and ask again after room had been serviced. But nice friendly helpful staff
Stayed 4 nights in Sep 2023
Response from Heather Kemp - Guest Relations Manager on 5 Oct 2023
Hello Nicola, Thank you for your great review of the hotel and our wonderful staff! We do apologize for having to ask twice for the toilet paper - I have passed these comments on to the Housekeeping Department so that they may work to improve on the timing of future requests. We very much look forward to welcoming you back to the ibis Auckland Ellerslie very soon. Kind regards,