Breakfast, lunch and dinner served

Reviews of Waitakere Resort & Spa

4 out of 5
Waitakere Resort & Spa
573 Scenic Drive, Auckland

Reviews

8.6

Excellent

Rating 10 - Excellent. 221 out of 416 reviews" "
Rating 8 - Good. 135 out of 416 reviews" "
Rating 6 - Okay. 31 out of 416 reviews" "
Rating 4 - Poor. 17 out of 416 reviews" "
Rating 2 - Terrible. 12 out of 416 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay if you didn't want to be in the main city of Auckland. It was in the mountains, very quiet & peaceful.
Stayed 4 nights in Mar 2024

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady at the reception desk was fantastic! Friendly and very helpful.
Stayed 1 night in Feb 2024

2/10 Terrible

Sujeet kumar

Disliked: Staff & service
Stayed 2 nights in Jan 2024

6/10 Okay

Shahid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room has bare minimum amenities, bathroom did not have enough towels shower are did not have a shelf to put soap or shampoo Extended Property has issues with maintenance I would not call it a Resort just a regular hotel at a nice location
Stayed 2 nights in Jan 2024

10/10 Excellent

Greg

Stayed 1 night in Jan 2024

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the view of the city! Food was fantastic as well, friendly staff made the whole trip amazing! ❤️
Stayed 1 night in Jan 2024

10/10 Excellent

Edmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024

2/10 Terrible

Rohit

Travelled with partner
Disliked: Property conditions & facilities
Worst experience ever, we saw a space in our wardrobe which was very scary. Its presence raised questions about the integrity of the establishment and left us feeling deeply unsettled throughout our stay. The walls and curtains appeared neglected and unclean, leaving an impression of poor maintenance and hygiene standards. Also, the absence of air conditioning compounded our discomfort, particularly during warmer periods although it was mentioned on the website that rooms have AC facilities.
Stayed 1 night in Jan 2024

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our only complaint was the road in. Mirrors on the blind corners would help.
Stayed 1 night in Dec 2023
Response from GM on 12 Dec 2023
Dear Victoria Thanks for taking the time to post a review of your recent stay. We appreciate your feedback and we’re glad that you had a great stay. And thank you for your suggestions on how we can improve which we will take on-board for future consideration. Best regards, Duncan Mackenzie General Manager

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent view, staff, restaurant
Stayed 2 nights in Nov 2023
Response from GM on 5 Dec 2023
Dear Sharon Thanks so much for taking the time to share your feedback with us. We really appreciate it! We’re glad that you enjoyed your stay with us and we hope to see you again. Best regards, Duncan Mackenzie General Manager

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view. Challenging road to facility
Amazing view from room but challenging road to get there!
Stayed 1 night in Nov 2023
Response from GM on 5 Dec 2023
Dear Stephen Thanks for taking the time to post a review of your recent stay. We appreciate your feedback and we’re glad that you had a great stay. And thank you for your suggestions on how we can improve which we will take on-board for future consideration. Best regards, Duncan Mackenzie General Manager

8/10 Good

Leigh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The drive in and out is a bit stressful as there is only one tight road on a hill. However the staff were extremely hospitable, the room was clean and safe, the gym is a bit small but has the essentials. The pool is a cold pool which was a bit disappointing, didn’t try their food. The views were spectacular however there isn’t much noise installation I could hear my neighbours and everytime someone walked in the hall. Overall it is a cozy place .
Stayed 1 night in Nov 2023
Response from GM on 15 Nov 2023
Dear Leigh Thanks for taking the time to post a review of your recent stay. We appreciate your feedback and we’re glad that you had a great stay. And thank you for your suggestions on how we can improve which we will take on-board for future consideration. Best regards, Duncan Mackenzie General Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay. You could be anywhere in the world! Beautiful grounds and old world flair. Everything was clean and tidy. Food was delicious! Lots of variety for tastes and flavours. Excellent service from all the staff. We also enjoyed the spa facilities and the views were fabulous across Auckland city and the Waitakere ranges. Definitely worth a visit!
Stayed 1 night in Oct 2023
Response from GM on 15 Nov 2023
Dear Elizabeth Thanks for taking the time to post a review of your recent stay. We really appreciate your feedback! We're glad that you enjoyed getting away from the hustle and bustle of the city and got to experience the hotel’s facilities. We're glad that you enjoyed the hotel's unique location and spectacular views. Thanks again for your feedback and we hope to see you again soon!

10/10 Excellent

RENEE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from GM on 15 Nov 2023
Dear Renee Thanks for your feedback. We really appreciate it! We’re glad that you enjoyed your stay with us and we hope to see you again. Best regards, Duncan Mackenzie General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Reg on 3 Oct 2023
Thank you for rating our Resort and we are pleased you enjoyed your stay.

10/10 Excellent

Dawei

Liked: Staff & service, amenities
Very good overall.
Stayed 1 night in Aug 2023
Response from GM on 14 Aug 2023
Dear Dawei Thanks for taking the time to post a review of your recent stay. We appreciate your feedback and we’re glad that you had a great stay! We hope to see you again soon! Best regards, Duncan Mackenzie General Manager

10/10 Excellent

Robert

Stayed 2 nights in Jul 2023
Response from Reg on 3 Oct 2023
We appreciate your rating.

10/10 Excellent

Jacqualyn, Leadville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the restaurant all to ourselves and the food was fantastic. Loved our stay and hope to return again.
Stayed 1 night in Jul 2023
Response from GM on 28 Jul 2023
Dear Jacqualyn Thanks for sharing your recent experience with us. We really appreciate it! We're glad that you had a great stay and had a special dining experience! Thanks again for your feedback and we hope to see you again. Best regards, Duncan Mackenzie General Manager

10/10 Excellent

TARAIWA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from GM on 28 Jul 2023
Dear Taraiwa Thanks so much for taking the time to share your feedback with us. We really appreciate it! We’re glad that you enjoyed your stay with us and we hope to see you again. Best regards, Duncan Mackenzie General Manager

10/10 Excellent

Mihiata

Liked: Cleanliness, staff & service, property conditions & facilities
Response from GM on 28 Jul 2023
Dear Mihiata Thanks for your review. We are glad that you enjoyed your stay with us so much and we hope to see you again soon. Best regards, Duncan Mackenzie General Manager

10/10 Excellent

Mikala

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort with incredible views. The staff were lovely and helpful
Stayed 1 night in Jul 2023
Response from GM on 26 Jul 2023
Dear Mikala Thanks for sharing your recent experience with us. We really appreciate it! T We're glad that you had a great stay and thanks so much for your positive feedback about the team. They work really hard and I will share your feedback with the team so that they get the credit they deserve. Thanks again for your feedback and we hope to see you again. Best regards, Duncan Mackenzie General Manager

10/10 Excellent

Farirai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from GM on 3 Jun 2023
Dear Farirai Thanks for taking the time to post a review of your recent stay. We appreciate your feedback and we’re glad that you had a great stay! We hope to see you again soon! Best regards, Duncan Mackenzie General Manager

8/10 Good

Ange

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the room we stayed in the first night was disappointing, after voicing our concern to expedia we were upgraded to a great room the 2nd night. Awesome view overlooking the city, spacious, nice décor, and big shower. Very comfy. Dinner at the restaurant was great, and so was the vibe of enjoying drinks in front of the fire place in the lounge. We also enjoyed massages at the spa, and got to check out the beautiful rain forest at the scenic look out (couldn't do the walk as the tree was blocking) Didn't acknowledge hubby's birthday (which is why we booked in for the weekend, and I did advise) but staff were pleasant and overall we really enjoyed our stay
Stayed 2 nights in Apr 2023
Response from GM on 3 Jun 2023
Dear Ange Thanks for posting a review of your stay at Waitakere Resort & Spa and I apologise for the delay in replying. We're glad that you enjoyed your stay overall and we are truly sorry for not acknowledging your husband's birthday. Thanks for bringing this to our attention so we can review our procedures and improve going forward. Thanks again for your feedback and we hope to see you again soon! Best regards, Duncan Mackenzie General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Privacy area
Food delicious. Privacy area.
Stayed 2 nights in Mar 2023
Response from GM on 17 Mar 2023
Dear Anonymous Thanks for your review. We’re glad that you enjoyed your stay with us so much and we hope to see you again soon. Best regards, Duncan Mackenzie General Manager

8/10 Good

Christen

Travelled with group
Liked: Cleanliness, staff & service, amenities
A mixed bag of amazing views and good size rooms, great sauna. Had a delicious meal in the restaurant too. Pool area needs some work and deck chairs; we were downstairs so heard everything upstairs, so not great for light sleepers.
Stayed 2 nights in Jan 2023
Response from GM on 17 Mar 2023
Dear Christen Thanks for taking the time to post a review of your recent stay. We really appreciate your feedback and thank you for constructive feedback on how ew can improve in the future. Thanks again for your feedback and we hope to see you again soon! Best regards, Duncan Mackenzie General Manager

8/10 Good

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds were absolutely stunning and the gardens immaculate. We loved the sauna and swimming pool. Unfortunately the spa was not staffed, as we stayed Monday/ Tuesday. We would definitely have booked 2 massages!!! The room we stayed in was very dated and dark. I would stay in the newer area next time.
Stayed 1 night in Jan 2023
Response from GM on 17 Mar 2023
Dear Natalie Thanks for your review. We’re glad that you enjoyed your stay with us overall. Our Premier rooms are only 3 years old and are very popular. You should try one of these rooms next time. We hope to see you again soon! Best regards, Duncan Mackenzie General Manager

6/10 Okay

Andy

Travelled with partner
Liked: Cleanliness, staff & service
The room was a little dated. Ripped net curtain in room, drain not working in bathroom. This was solved quickly though. Staff were really friendly and helpful. Food was nice.
Stayed 1 night in Jan 2023
Response from GM on 17 Mar 2023
Dear Andy Thanks for taking the time to post a review of your recent stay. We really appreciate your feedback and we’re glad that you enjoyed your stay overall. And thanks for your positive feedback about the team. They work really hard and I will share your feedback with them. We hope to see you again soon! Best regards, Duncan Mackenzie General Manager

8/10 Good

Dawn

Stayed 1 night in Jan 2023
Response from GM on 20 Jan 2023
Dear Dawn Thanks for taking the time to post a review of your recent stay. We appreciate your feedback and we’re glad that you had a great stay. We hope to see you again soon! Best regards, Duncan Mackenzie General Manager

10/10 Excellent

Kate

Stayed 1 night in Jan 2023
Response from GM on 20 Jan 2023
Dear Kate Thanks for your review. We’re glad that you enjoyed your stay with us so much and we hope to see you again soon. Best regards, Duncan Mackenzie General Manager

8/10 Good

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the Waitakere Ranges, this resort is in the rainforest. Our balcony provided a magnificent view of the forest and further out, the city of Auckland. A dawn chorus of NZ birds greeted us. The room was spacious and clean with a comfortable bed. The hotel is older but extremely well-kept. The staff is friendly and accommodating. If you plan to hike Arataki, Karekare Falls, Kitekite Falls, Mercer Bay Loop, or Piha Beach or plan to visit the gannet colony at Muriwai, this is the perfect place to stay. We absolutely loved it!
Response from GM on 5 Jan 2023
Dear Patricia Thanks so much for taking the time to share your feedback with us. We really appreciate it! We’re glad that you enjoyed your stay with us and we hope to see you again. Best regards, Duncan Mackenzie General Manager

10/10 Excellent

Deb

Stayed 1 night in Dec 2022
Response from GM on 5 Jan 2023
Dear Deb Thanks for taking the time to post a review of your recent stay. We appreciate your feedback and we’re glad that you had a great stay! We hope to see you again soon! Best regards, Duncan Mackenzie General Manager

10/10 Excellent

KAYLENE, fountain city

Liked: Staff & service
Unique property,very beautiful surroundings, clean, friendly service. I would recommend!
Response from GM on 17 Dec 2022
Dear Kaylene Thanks so much for taking the time to share your feedback with us. We really appreciate it! We’re glad that you enjoyed your stay with us and we hope to see you again. Best regards, Duncan Mackenzie General Manager

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from GM on 4 Dec 2022
Dear Carolyn Thanks for taking the time to post a review of your recent stay. We appreciate your feedback and we’re glad that you had a great stay! We hope to see you again soon! Best regards, Duncan Mackenzie General Manager

6/10 Okay

Shaun

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Hotel were excited.Food was really good,only disappointed in the fact that sauna,spa and pool wasn’t available during our stay
Response from GM on 9 Nov 2022
Dear Shaun Thanks for your review of your recent stay. We're glad that you enjoyed your stay. we're sorry that some of the hotel’s facilities were not available. The pool will be open again soon. The day spa is open Wednesday-Sunday from 9am-5pm and the sauna is available to use daily from 7am to 9pm. I'm not sure why it was not available. Please contact me directly to provide more details so I can follow up properly. Thanks again for your feedback and we hope to see you again soon! Best regards, Duncan Mackenzie General Manager

8/10 Good

Chong Feng

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view
Stayed 1 night in Oct 2022
Response from GM on 30 Oct 2022
Dear Chong Feng Thanks for taking the time to post a review of your recent stay. We appreciate your feedback and we’re glad that you had a great stay! We hope to see you again soon! Best regards, Duncan Mackenzie General Manager

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities
The outside of the resort (building) was a little tired looking, inside was nice enough. The one car driveways were also a potential problem as the driveway coming in to the property is long and not many side bays to pull over and let people pass. Lovely and quiet, city views are great.
Stayed 2 nights in Sep 2022
Response from GM on 22 Sept 2022
Dear Rebecca Thanks for taking the time to post a review of your recent stay. We're glad that you enjoyed getting away from the hustle and bustle and enjoyed the hotel’s facilities. We appreciate your constructive feedback about how we can improve which we will take on-board for future consideration. Thanks again for your feedback and we hope to see you again soon! Best regards, Duncan Mackenzie General Manager

10/10 Excellent

Louis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay, great staff, very helpful! Would definitely stay again
Stayed 2 nights in Aug 2022
Response from GM on 7 Aug 2022
Dear Louis Thanks for taking the time to post a review of your recent stay. We appreciate your feedback and we’re glad that you had a great stay! We hope to see you again soon! Best regards, Duncan Mackenzie General Manager

10/10 Excellent

Emiliano

Travelled with partner
Liked: Staff & service, property conditions & facilities
Clean
Stayed 1 night in Jul 2022
Response from GM on 7 Aug 2022
Dear Emiliano Thanks so much for taking the time to share your feedback with us. We really appreciate it! We are glad that you enjoyed your stay with us and we hope to see you again. Best regards, Duncan Mackenzie General Manager

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities
A great place to relax that is not far from the city. Excellent service and very friendly staff.
Stayed 1 night in May 2022

10/10 Excellent

Juliet Mavis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing 👏
Stayed 1 night in May 2022

10/10 Excellent

Johanna, Auckland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and amazing views!
Stayed 1 night in May 2022

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from GM on 10 May 2022
Dear Sally Thanks for your review. We're delighted that you enjoyed your stay with us so much and we hope to see you again! Best regards, Duncan Mackenzie General Manager

10/10 Excellent

Dorothea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay, would highly recommend if you want a quite relaxing stay.
Stayed 1 night in May 2022
Response from GM on 10 May 2022
Dear Dorothea Thanks so much for your review. We're glad that you enjoyed your stay and we hope to see you again! Best regards, Duncan Mackenzie General Manager

8/10 Good

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool wasn’t heated
Stayed 1 night in Mar 2022
Response from GM on 21 Apr 2022
Dear Jim Thanks for your review. We are glad that you enjoyed your stay with us and we hope to see you again soon. Best regards, Duncan Mackenzie General Manager

6/10 Okay

Norm

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from GM on 20 Jan 2022
Dear Ian Thanks for your review. We are glad that you enjoyed your stay with us and we hope to see you again soon. Best regards, Duncan Mackenzie General Manager

6/10 Okay

Dilshani

Stayed 1 night in Dec 2021

10/10 Excellent

Alexx

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Beautiful views
Stayed 2 nights in Nov 2021
Response from GM on 9 Dec 2021
Dear Alexx Thanks so much for taking the time to share your feedback with us. We really appreciate it! We are glad that you enjoyed your stay with us and we hope to see you again. Best regards, Duncan Mackenzie General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cosy place for a night away, nice size rooms and excellent service by staff
Stayed 1 night in Jul 2021
Response from GM on 6 Aug 2021
Dear Anonymous Thanks for your review. We are glad that you enjoyed your stay with us so much and we hope to see you again soon. Best regards, Duncan Mackenzie General Manager