One Bedroom Suite
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Reviews of No. 9 Hotel - Hostel

3 out of 5
No. 9 Hotel - Hostel
9 Manukau Road, Auckland, Auckland

Reviews

7.8

Good

Rating 10 - Excellent. 96 out of 297 reviews" "
Rating 8 - Good. 110 out of 297 reviews" "
Rating 6 - Okay. 52 out of 297 reviews" "
Rating 4 - Poor. 22 out of 297 reviews" "
Rating 2 - Terrible. 17 out of 297 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Darren

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Very dusty in the room, mould around the windows
Stayed 1 night in Apr 2024

6/10 Okay

John

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The property was very basic. Not much room in the bedroom and could hear the traffic noise. No glasses in the bathroom only 2 coffee cups. Had to pay $15 for parking. Won’t stay here again
Stayed 1 night in Mar 2024

4/10 Poor

Kirsty

Disliked: Property conditions & facilities
The room was clean enough, but tiny. Had I been travelling with my partner we would have struggled for space. The shower flooded the entire bathroom floor, there was no hairdryer either. The noise from traffic outside was almost unbearable; the lack of double-glazing meant the sound was as loud as sitting outside. The road outside is busy and the traffic was relentless.
Stayed 1 night in Mar 2024

4/10 Poor

Cary

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Room was very small and not tidy. Bathroom was filthy. Had a jug but no cups or tea. Had to ask for everything
Stayed 2 nights in Mar 2024

8/10 Good

Meredith

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Friendly, helpful staff. Just what we needed for the weekend. Room is fairly basic with a bed, tv, fridge, jug and ensuite. Putting the tv on the wall would allow more space. Windows could do with being tinted, as people on double-decker bus' can see right in (double glazing would block traffic noise).
Stayed 2 nights in Mar 2024

8/10 Good

Jared

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Rooms were nice and clean and had air conditioning. The window was thin and could hear the traffic outside a bit of mold in that area. Bed was great and bathroom was modernised and clean. Toiletries were nice and plenty of coffee and tea facilities. Microwave to heat up foods.
Stayed 2 nights in Mar 2024

6/10 Okay

Kirsten

Travelled with family and small children
Liked: Cleanliness, staff & service
Noisy with traffic, had no car parks available and closest parking is 1.0km away! Staff were very helpful.
Stayed 1 night in Mar 2024

8/10 Good

Tsu-Hen

Stayed 2 nights in Feb 2024

8/10 Good

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in the dorm room. It was fine for a night! The beds are very bouncy though, every time I moved it felt like I was on a water bed. I liked the curtains to make the beds private and cosy. I don’t think there is a kitchen space for those needing to use the dorm rooms. Having an en-suite was great. Would be good to have a fridge in the dorm room. There is a kettle but nowhere to store milk. I would stay here again though-it was very clean and in a good location.

10/10 Excellent

Okan

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

8/10 Good

john

Disliked: Staff & service, amenities
the kitchen facility was poorly equipped, no plates or bowls, no glasses or cups, no cutlery or utensils, saw roaches
Stayed 1 night in Feb 2024

8/10 Good

ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. I really like my room and the bathroom. I paper cup would have been handy with the electric jug. I will come and stay again if in Auckland
Stayed 2 nights in Jan 2024

6/10 Okay

George

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

8/10 Good

Solomon

Clean and tidy, small space, service ok
Stayed 2 nights in Jan 2024

8/10 Good

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
on booking did not say 15.00 for parking
Stayed 1 night in Jan 2024

2/10 Terrible

Maahi

Stayed 1 night in Dec 2023

10/10 Excellent

Deepachandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very efficient and caring customer service which indeed is the best deed that makes any customer return to the place again.
Stayed 4 nights in Dec 2023

4/10 Poor

Sonatane

Stayed 4 nights in Dec 2023

6/10 Okay

Nicky

Stayed 2 nights in Dec 2023

6/10 Okay

Sarah

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Lovely staff but the rooms were very hot to sleep in even with the provided fan. And i noticed black mould on the walls behind the curtains as well as bad condensation on the windows. Good value though.
Stayed 4 nights in Dec 2023

4/10 Poor

Addyson

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were really helpful and polite, but it doesn’t make up for the incredibly off-putting atmosphere. When we arrived, two cops were searching for someone and it clearly made the receptionist uncomfortable. He obviously didn’t know how to handle the situation and could’ve used a lot of help. The cops were eventually let in. The kitchen is severely under stocked to the point of being unusable. The couch in the lobby smelled like vomit. The hallways smelled like cigarettes. People were yelling all night and I felt like I had to barricade my door. It didn’t feel safe, the walls were covered in scrapes and dents, the headboard was broken, and the bed wasn’t even a full bed. It was two small beds pushed together. I’m sure the staff are underpaid so I don’t blame them for anything. But the environment itself is pretty bad.
Stayed 2 nights in Dec 2023

10/10 Excellent

Sandaru

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

MA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Can

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room size was small
Stayed 1 night in Nov 2023

10/10 Excellent

KANGBo

Stayed 3 nights in Nov 2023

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Julia

Travelled with partner
Liked: Cleanliness, staff & service
Lovely customer service. Simple check in process. Convenient location for what we needed.
Stayed 1 night in Nov 2023

6/10 Okay

Danyal

Travelled with family
Was fine for the price (:
Stayed 1 night in Nov 2023

2/10 Terrible

Mansfield

Disliked: Cleanliness, staff & service, property conditions & facilities
No parking and no sleep
Stayed 1 night in Nov 2023

4/10 Poor

Neil

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at the property and was told that there was no place to park our car at the property. We were told that we would have to park on the road. There was no where to park close to the property as the road outside was yellow lined. We found this to be totally inacceptable.
Stayed 1 night in Nov 2023

10/10 Excellent

Conor

Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quality of the room was excellent, particularly for the price. The staff were friendly and really helpful. They allowed us to check in a little early and offered us the use of umbrellas because of the rain outside. Overall I was extremely happy with our stay and would highly recommend to anyone to stay at No: 9, and would happily stay there again. Thank you so much!
Stayed 1 night in Nov 2023

6/10 Okay

Gary

Liked: Room comfort
Was OK
Adequate
Stayed 1 night in Oct 2023

6/10 Okay

Amy

Travelled with partner
Liked: Cleanliness
Windows were single pane and did not provide a good seal so outside noice (including a cherry picker crane operating at 7am outside the building meant an early wakeup call and no chance of getting back to sleep. The 'kitchenette' was just a fridge and microwave squished into the corner. No plates, bowls, knives or forks. The room was tidy and looked to have had a recent renovation and for the price you get reasonable value overall.
Stayed 2 nights in Oct 2023

10/10 Excellent

gerald

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Oct 2023

6/10 Okay

Daniel

Liked: Cleanliness
Stayed 4 nights in Oct 2023

8/10 Good

Shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid the reguired amount for a parking area only to have two dents put in my car by children playing with a ball in the parking area.
Stayed 1 night in Oct 2023

10/10 Excellent

Arlene, Perth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vary close to very large shopping. Complex and bus services
Stayed 3 nights in Oct 2023

8/10 Good

Manpreet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the kitchen was like a storage room and the entry area was not very stylish. but the room was good!
Stayed 1 night in Sep 2023

2/10 Terrible

Sachin

Disliked: Amenities
Lift does not work and I have to take my luggage to 3rd floor. No water in hotel, very disappointing over all.
Stayed 1 night in Aug 2023

10/10 Excellent

Heather

Stayed 1 night in Aug 2023

10/10 Excellent

Shirleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable over luxury!!
Ive stayed here before during covid and last year I left the hotel and 3months later i came back because the beds are so comfortable, clean rooms and its convenient for me to get to work (Pakuranga) from here also the house keepers everyday they replace clean towels bath mat and a hand towel also if you need condiments " 😁👍Annie the receptionist ✨️👍the best🥰at her job
Stayed 7 nights in Jul 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Better than expected!
Stayed 1 night in Aug 2023

6/10 Okay

Lorraine

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Did not know it was going to be hostel like, cages under beds for belongings, 1 towel between 3 guests, was told we had a kitchen, but it was just an electric jug....no cups, utensils, fridge, or bench, had a hair dryer in cupboard, but it didn't work, staff were incredibly basic, very strong cooking smells throughout complex, visiting cockroach on the wall beside the bed, however all in all provided a lot of laughs and life experience for the one night, can be sure we will book elsewhere next time tho
Stayed 1 night in Jul 2023

8/10 Good

Donna

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

TSUNG

Quite and comfortable
Stayed 1 night in Jun 2023

4/10 Poor

Yuma

Stayed 4 nights in Jun 2023

8/10 Good

Chris

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
We had a great stay for 2 nights and the room was comfortable, warm and safe. We did notice a very bad smell in the hallway both days and we mentioned it to the door staff. The smell was temporary covered up with an air freshener but was still there in the morning
Stayed 2 nights in Jun 2023

4/10 Poor

Courtney

Stayed 1 night in Jun 2023