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Reviews of Greenlane Suites

4 out of 5
Greenlane Suites
149 Great South Road, Greenlane, Auckland, Auckland

Reviews

8.4

Very good

Rating 10 - Excellent. 176 out of 447 reviews" "
Rating 8 - Good. 191 out of 447 reviews" "
Rating 6 - Okay. 47 out of 447 reviews" "
Rating 4 - Poor. 24 out of 447 reviews" "
Rating 2 - Terrible. 9 out of 447 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Tessa

Liked: Cleanliness, staff & service
Great stay. Lovely staff and quiet and comfortable accommodation. Breakfast was excellent and included. Only downside was no lift and lots of stairs for me to get my suitcase up and down. Fortunately they helped me!
Stayed 3 nights in Apr 2024
Response from Bipin on 15 Apr 2024
Kia ora Tessa,Thank you for staying with Greenlane Suites and taking your time to write us.We are glad you had a great stay in our quiet and comfortable accommodation and found our breakfast excellent. We understand having no lift but as you've mentioned all our friendly staff are always there to assist you with you luggage.We look forward to seeing you again in near future.Regards,Bipin MaharjanGeneral Manager

8/10 Good

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous king bed. Coffee machine provided but no coffee for it. UHT milk - not nice. Great shower albeit very narrow entrance, not suitable for big people. Would happily stay again, thank you
Stayed 1 night in Apr 2024
Response from Bipin on 12 Apr 2024
Kia ora Kathy,Thank you for staying with Greenlane Suites and taking you time to write us you feedback.We are glad you enjoyed your stay. We are improving our facilities one at a time and have shower areas on the list too.We look forward to seeing you again for another fabulous stay.Take care!Regards,Bipin MaharjanGeneral Manager

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast served at hotel and very nice room. Restaurants are not an easy walk from hotel but we had a good stay and drove to a restaurant in swanky neighborhood.
Stayed 1 night in Mar 2024
Response from Bipin on 1 Apr 2024
Dear Cathy,Thank you for staying with Greenlane Suites and writing us your generous feedback.We are glad you had a wonderful stay in our beautiful room and had an excellent breakfast.We look forward to seeing you for another great stay.Regards,Bipin MaharjanGeneral Manager

8/10 Good

Dean

Business traveller
Liked: Cleanliness, staff & service
Good location handy to the motorway and has a supermarket close.
Stayed 1 night in Mar 2024
Response from Bipin on 1 Apr 2024
Dear Dean,Thank you for staying with Greenlane Suites and writing us your generous feedback.We are glad you had a wonderful stay and found our location very handy.We look forward to seeing you for another great stay.Regards,Bipin MaharjanGeneral Manager

8/10 Good

Dean

Business traveller
Liked: Cleanliness
Property with onsite parking and handy to get to the motorway. Supermarket just down the road and a few cafes around.
Stayed 1 night in Mar 2024
Response from Bipin on 21 Mar 2024
Kia ora Dean,Thank you for staying with Greenlane Suites and leaving us a wonderful review with 4 stars.We are glad you had a wonderful stay and found our place handy to all amenities around.Look forward to seeing you again soon.Regards,Bipin MaharjanGeneral Manager

6/10 Okay

Mark, Auckland

Liked: Cleanliness, amenities, property conditions & facilities
Well what a BIG disappointment from my first stay here and positive review two days earlier. The checkout was atrocious- I was left waiting ages to get my $100 cash bond back (which I was told on checkin was an easier way to do it); no room upgrade; no wine. When I mentioned this to the manager - she then kept me waiting another few minutes whilst she checked why - instead of giving me an apology and a wine. So I walked out in disgust. Terribly customer service. This Review will likely trigger a lame apology of sorts and an offer for me to go collect a $10 bottle of crappy wine. Not good enough. Be warned VIP /gold members.
Stayed 1 night in Feb 2024
Response from Bipin on 18 Feb 2024
Hi Mark,Thank you for staying with Greenlane Suites and taking your time to write us your feedback.Apologies for not meeting your expectation on your second stay, for missing the wine meant for Expedia VIP members and keeping you waited while you get your bond back. We take customer service seriously and the message has been relayed to all our staff working in the reception. We will ensure this is not repeated in the future. We look forward to seeing you again and will make sure you get a good bottle of wine on your stay.Regards,Bipin MaharjanGeneral Manager

8/10 Good

Craig

Stayed 1 night in Jan 2024
Response from Bipin on 21 Mar 2024
Kia ora Craig,Thank you for staying with Greenlane Suites and leaving us a 4 star rating.We are glad you enjoyed your stay and look forward to seeing you again.Regards,Bipin MaharjanGeneral Manager

10/10 Excellent

Michaela

Stayed 5 nights in Jan 2024
Response from Bipin on 27 Jan 2024
Hi Michaela,Thank you for always choosing Greenlane Suites as your preferred place to stay in Auckland.We are glad you enjoy all your stays with us and look forward to always accommodate you in the future.Regards,Bipin MaharjanGeneral Manager

8/10 Good

Janita

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Bipin on 27 Jan 2024
Hi Janita,Thank you for staying at Greenlane Suites and giving us 4/5 star.We are glad you had a wonderful stay and look forward to seeing you again in near future.Regards,Bipin MaharjanGeneral Manager

10/10 Excellent

Shelley

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Bipin on 27 Jan 2024
Hi Shelley,Thank you for choosing Greenlane Suites as your preferred place to stay in Auckland and for a 5 star rating.We are glad to have met your stay expectation and look forward to seeing you again in near future.Regards,Bipin MaharjanGeneral Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness
Room was good size bed was comfortable but room was not very clean and shower pressure was terrible.and still waiting for my 100 bond to be paid into my account 5 days later
Stayed 4 nights in Dec 2023
Response from Bipin on 8 Jan 2024
Dear Guest,Thank you for your recent stay at Greenlane Suites and writing us your feedback.It usually takes upto 5 working days for bond to be released to your account and hope this has now been settled. We have looked into the matters your have pointed our and took corrective actions.We look forward to seeing you again for a wonderful stay at Greenlane Suites.Regards,Bipin MaharjanGeneral Manager

10/10 Excellent

Prasanthi

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Recommended
Very good, breafast facility is there. Very good stay and nearer to the CBD with many bus stops near by.
Stayed 5 nights in Dec 2023
Response from Bipin on 8 Jan 2024
Dear Prasanthi,Thank you for your recent stay at Greenlane Suites and writing us your wonderful feedback.We are glad you enjoyed your stay and loved our facility.We look forward to seeing you again very soon.Regards,Bipin MaharjanGeneral Manager

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
I found the staff to be very pleasant, the rooms were tidy, clean and comfortable. The surrounds we spacious with easy parking. Just a short walk to the supermarket.
Stayed 2 nights in Dec 2023
Response from Bipin on 9 Jan 2024
Kia ora Janine,Thank you for your recent stay at Greenlane Suites and writing us your wonderful feedback.We are glad you loved your stay and found our rooms tidy and comfortable. We look forward to seeing you again in near future.Regards,Bipin MaharjanGeneral Manager

6/10 Okay

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The bed in our unit was a king size the bed was at 2 different heights with a noticeable drop in the middle made one side of bed very uncomfortable. The floors shake when someone walks in the hallway we were upstairs(not sure that can be fixed however) no facecloths and no tea towel to dry dishes. Bathroom silicone needs replacing had big black patches on it inside shower.
Stayed 1 night in Dec 2023
Response from Bipin on 26 Dec 2023
Kia ora Rachel,Thank you for staying with Greenlane Suites and writing us your valuable feedback. We have looked into the matter. Apologies for any inconvenience you must have had during your stay.We look forward to seeing you again for a comfortable night at Greenlane.Happy Holidays!Regards,Bipin MaharjanGeneral Manager

6/10 Okay

Christine

Travelled with partner
Liked: Cleanliness, staff & service
Bed lights didn’t work. Wardrobe doors broken.
Stayed 1 night in Dec 2023
Response from Bipin on 18 Dec 2023
Hi Christine,Thank you for staying with Greenlane Suites and writing us your feedback.Apologies for not meeting you stay expectation, we have investigated and solved the issue you have mentioned.We look forward to seeing you again for an wonderful experience. Happy Holidays!Regards,Bipin MaharjanGeneral Manager

4/10 Poor

David

Travelled with partner
Room was tired and smelt of old tobacco smoke. Carpet was dirty and the bathroom needed a refresh.
Stayed 1 night in Dec 2023
Response from Bipin on 18 Dec 2023
Hi David,Thank you for staying with Greenlane Suites and writing us your feedback.Apologies for not meeting you stay expectation. We have looked in to the matter and resolved it now.We look forward to seeing your again for an wonderful experience. Happy Holidays!Regards,Bipin MaharjanGeneral Manager

6/10 Okay

Barbara

Travelled with partner
Disliked: Cleanliness, amenities
Good parking, walkable to restaurants ang nearby clinic. Staff medium friendly none of the promised VIP perks, carpets need a good clean, breakfast was on the simple side.
Stayed 2 nights in Nov 2023
Response from Bipin on 30 Nov 2023
Kia ora Barbara,Thank you for staying with Greenlane Suites and writing us your feedback.Apologies on missing out on your VIP perks, and any inconvenience on your stay. I have had chat with our housekeeping team regarding your feedback regarding the carpets and they are working on it.We look forward to seeing you again.Take care.Nga mihi,Bipin MaharjanGeneral Manager

10/10 Excellent

Judy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night but everything fine for me Thanks
Stayed 1 night in Nov 2023
Response from Bipin on 30 Nov 2023
Kia ora Judy,Thank you for staying with Greenlane Suite and for your lovely feedback.We are glad you had a comfortable stay and look forward to seeing you again in near future.Take care and enjoy the holiday season.Nga mihi,Bipin MaharjanGeneral Manager

6/10 Okay

Ananda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Bipin on 23 Nov 2023
Hi Ananda,Thank you for staying at Greenlane Suites and rating us.We hope your stay was comfortable even though we could not meet your expectations and would love to hear from you.We look forward to seeing you again in near future.Regards,Bipin MaharjanGeneral Manager

6/10 Okay

Marcus

Business traveller
Liked: Room comfort
Disappointing in Greenlane
Very ho-hum. For an "upscale" motel it doesn't deliver in many areas. The breakfast is a joke, with only juice and water put out. Had to go into the kitchen to ask for bread for toast, with only white on offer. Once booked they send a message advising they now charge for parking - what a rip-off, as no one else in close proximity does. Room servicing below standard. I wouldn't recommend.
Stayed 2 nights in Oct 2023
Response from Bipin on 5 Nov 2023
Hi Marcus,Thank you for staying at Greenlane Suites and sharing your feedback.We apologize for not meeting your expectations of stay at the hotel. We don't do buffet breakfast and all food comes from the kitchen including our continental breakfast platter. The charges regarding the carpark are clearly mentioned in our listings in all places, we only send the reminder to ensure our guest are aware of needing to book a carpark if they need on due to limited availability.If you look at the feedback from our other guests, we do care about our guests' stay expectations and look forward to get another chance to accommodate you and make this right.Regards,Bipin MaharjanGeneral Manager

8/10 Good

Cinnamon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and a good size, bathroom nice. Staff were very nice. Quiet places and a short walk to shops and restaurants. Stayed here for an avent at show grounds which is an easy walk. Had to pay for parking per night which is not good. Breakfast is not continental, it is a platter that is pre set which is small, if you have diet requirements this may not suit. If these two things changed i would highly recommend.
Stayed 2 nights in Oct 2023
Response from Bipin on 30 Oct 2023
Kia ora Cinnamon,Thank you for staying with Greenlane Suites and taking your time to write us your valuable feedback.We are glad you enjoyed your stay and found our place clean and handy. We do provide different set of breakfast for guests with dietary requirement however as you mentioned, we might consider replacing the item that suits everyone, thank you for the recommendation.We look forward to seeing you again for another wonderful stay with us.Take care.Nga mihi nui,Bipin MaharjanGeneral Manager

6/10 Okay

SusanJane

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Adequate
So appreciated the manager making himself available late at night. The room had a strange smell but was very comfortable. Aircon not working properly. TV OK. Needs more power points accessible from bed. Shower okay, very basic but clean. We had continental breakfast. Strange soaked oats which were not nice at all but crisp enough croissant and coffee machine. Orange fruit drink, not juice. Early check out.
Stayed 1 night in Oct 2023
Response from Bipin on 16 Oct 2023
Kia ora SusanJane,Thank you for staying at Greenlane Suites and writing us your feedback. We are glad to have been available to assist you with late check-in and you have found place to be clean and comfortable. We have looked in to the issues in the room and corrected it, apologies if this had caused any inconvenience during your stay.Look forward to seeing you again in near future.Regards,Bipin MaharjanGeneral Manager

8/10 Good

geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Bipin on 27 Sept 2023
Hi Geoffrey,Thank you for taking your time to rate us.W3e look forward to seeing you again.Regards,Bipin MaharjanGeneral Manager

8/10 Good

Peter and Jenny

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
It need a bit of an upgrade but in saying that we were charged a fair price.
Stayed 1 night in Aug 2023
Response from Bipin on 3 Sept 2023
Hi Peter and Jenny,Thank you for staying with Greenlane Suites and writing us your generous feedback.We are upgrading our facilities one at a time without disrupting our operation. Glad to announce 1st phase has now been completed. :) We look forward to seeing you again in near future.Take care!Regards,Bipin MaharjanGeneral Manager

8/10 Good

Alicia

Stayed 1 night in Aug 2023
Response from Bipin on 3 Sept 2023
Hi Alicia,Thank you for staying at Greenlane Suites and rating us 4 out of 5.We are glad you enjoyed your stay and look forward to seeing you again in near future.Regards,Bipin MaharjanGeneral Manager

8/10 Good

kendyl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had high expectations because its a VIP property on Expedia. I wasn't disappointed. It was clean, modern, comfortable, quiet and safe. Perfect for the price.
Stayed 1 night in Aug 2023
Response from Bipin on 17 Aug 2023
Hi Kendyl,Thank you for staying with Greenlane Suites and writing us your generous review.We are glad that you loved our property and would love to see you again very soon.Regards,Bipin MaharjanGeneral Manager

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Jul 2023
Response from Bipin on 15 Jul 2023
Hi Rachel,Thank you for staying with Greenlane Suites and taking your time to rate us. Wee look forward to seeing you soon again.Regards,Bipin MaharjanGeneral Manager

2/10 Terrible

John

Thin walls, no noise protection, no partial refund
I checked in at 3pm. A big party started around 6pm because the hotel walls are so thin (with construction scaffolding along the side (possible leaky plaster reclad) the bass travelled through so clearly there was no way I was going to sleep that night. Not sure if the windows were double glazed but the sound came right through. I left at 9:45pm. The hotel refused a partial refund which isn't asking for much since I didn't stay the night. I would never stay back there again. If you want a quiet hotel room, try somewhere else.
Stayed 1 night in Jul 2023
Response from Bipin on 15 Jul 2023
Hi John,Thank you for staying with Greenlane Suites and taking your time to write us.If you look at reviews from other guests, we are definitely not as noisy as you have mentioned. All our guests rooms are away from the main street and specially your room would not have got any noise. The adjoining rooms has been kept vacant for renovation. We will soon be completing our renovation and look forward to get another chance to change your opinion with our 10/10 service standard. Regards,Bipin MaharjanGeneral Manager

10/10 Excellent

Graeme

Liked: Cleanliness, property conditions & facilities, room comfort
Happy to stay again
We came to Auckland to see a show and our son paid for 3 nights for us. We decided to stay longer and the manager did some shuffling of rooms, so that we didn't have to move. They also reserved a disabled parking space for us for the whole period and presented us with a bottle of wine.
Stayed 4 nights in Jun 2023
Response from Bipin on 19 Jun 2023
Hi Graeme,Thank you for choosing Greenlane Suites and taking you time to write us a wonderful review with 10/10 score.We thrive for excellent customer service and we are glad to know you had a memorable one and loved it. We can't wait to see you again for another perfect stay.Take care!Regards,Bipin MaharjanGeneral Manager

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top hotel, excellent value for money
Terrific location, great room, really good breakfast and super friendly front of house staff. Thanks for the hospitality.
Stayed 1 night in May 2023
Response from Bipin on 7 Jun 2023
Kia ora Nick,Thank you for staying with Greenlane Suites and for 10/10 rating.We are glad that we met your expectation during your stay and loved our location, value for money, breakfast, hospitality and super friendly staff. We would love to welcome you again in near future.Take care.Regards,Bipin MaharjanGeneral Manager

8/10 Good

Dean

Business traveller
Liked: Cleanliness, staff & service
Ok accommodation. Needs a few upgrades but fine for a night or two.
Stayed 1 night in May 2023
Response from GM on 31 May 2023
Hi Dean,Thank you for staying with Greenlane Suites and writing us.We are working on upgrading our facilities and would love to see you again.Take care!Regards,Bipin MaharjanGeneral Manager

8/10 Good

Hendrik

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the showgrounds and supermarket, walkable distance
Stayed 2 nights in May 2023
Response from Bipin on 31 May 2023
Hi Hendrik,Thank you for staying with Greenlane Suites and writing us.We are glad to know you have enjoyed your stay and found our place convenient. We would love to see you again.Take care!Regards,Bipin MaharjanGeneral Manager

8/10 Good

Zachary

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023
Response from Bipin on 21 May 2023
Hi Zachary,Thank you for rating us.We believe you had wonderful stay and would love to see you again.Regards,Bipin MaharjanGeneral Manager

6/10 Okay

MARIE STELLA

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Friendly obliging staff. Minimalist amenities Served purpose but would not choose again. Builing works under way heavy smell of turpentine/paint.
Stayed 2 nights in Apr 2023
Response from Bipin on 19 Apr 2023
Hi Marie,Thank you for staying with Greenlane Suites and writing us your generous feedback.We apologize for not meeting your expectation. We have looked into your concern regarding the smell of paint and have rectified the issue now.We are working on improving our facilities and hope your last stay does not hold you in giving us another chance to provide you 5/5 stay experience in the future.Regards,Bipin MaharjanGeneral Manager

8/10 Good

Tony

Business traveller
Liked: Cleanliness, staff & service, amenities
Under maintenance and a rabbit warren
Stayed 1 night in Apr 2023
Response from Bipin on 16 Apr 2023
Hi Tony,Thank you for staying with Greenlane Suites.The completion of the maintenance work is due soon and we would love to have you again for a wonderful experience.Regards,Bipin MaharjanGeneral Manager

8/10 Good

Wayne

Liked: Cleanliness, staff & service, room comfort
Long weekend in Auckland to visit family & friends
The apartment was spacious with adequate facilities for a couple. The room and bathroom were looking a little tired and in need of refurbishment. The additional charge for parking was unexpected.
Stayed 3 nights in Mar 2023
Response from Bipin on 5 Apr 2023
Hi Wayne,Thank you for staying with Greenlane Suites and writing us your wonderful review.We are glad that you loved our spacious suites. We are working on improving our facilities and would love to welcome you back in near future.Regards,Bipin MaharjanGeneral Manager

10/10 Excellent

Glenys

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Received a beautiful continental breakfast which we didn’t know about u til booking in. Lovely surprise. Would stay here again definitely
Stayed 1 night in Mar 2023
Response from Bipin on 16 Mar 2023
Hi Glenys,Thank you for staying with Greenlane Suites and writing us a wonderful feedback.We are glad that you enjoyed your stay and loved the breakfast.We look forward to seeing you again on your next visit to Auckland.Regards,Bipin MaharjanGeneral Manager

10/10 Excellent

DAVID

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service huge comfortable room
The manager and staff went over and above to make our stay a wonderful experience we have booked to come back for another 6 night stay in 6 months highly recommend
Stayed 5 nights in Mar 2023
Response from Bipin on 10 Mar 2023
Hi David,Thank you for staying with Greenlane Suites and writing us the wonderful feedback.We are delighted to know you loved our service and had a wonderful experience in our hotel.We look forward to seeing you in 6months for another comfortable stay with us.Regards,Bipin MaharjanGeneral Manager

10/10 Excellent

Verity

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great very helpful. Room was comfortable 😊
Stayed 1 night in Jan 2023
Response from Bipin on 1 Feb 2023
Kia ora Veruty,Thank you for staying with Greenlane Suites and taking your time to provide your generous feedback.We are glad you enjoyed your stay.We look forward to seeing you again in near future.Regards,Bipin MaharjanGeneral Manager

6/10 Okay

john

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Helpful staff, nice free continental breakfast T. A bit pricy for what it was.
Stayed 3 nights in Jan 2023
Response from Bipin on 2 Feb 2023
Kia ora John,Thank you for staying with Greenlane Suites and writing us your generous feedback.We are glad to know you found our staff helpful and liked our continental breakfast. Regarding the rates, it was the period of time when the rates were at peak. We do run different offers time and again, to keep updated you can subscribe to our newsletter or follow us on facebook and instagram.Take care!Regards,Bipin MaharjanGeneral Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Bipin on 1 Feb 2023
Kia ora John,Thank you for staying with Greenlane Suites and taking your time to rate us.We are glad you enjoyed your stay.We look forward to seeing you again in near future.Regards,Bipin MaharjanGeneral Manager

2/10 Terrible

GEOFFREY

Stayed 1 night in Dec 2022
Response from Bipin on 23 Jan 2023
Hi Geoffrey,Thank you for rating us.We are saddened you did not enjoy your stay with us and would love to have more details for our improvement. Regards,Bipin MaharjanGeneral Manager

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like they have stoves in room and all cook essential equipment.
Stayed 1 night in Oct 2022
Response from Bipin on 16 Nov 2022
Kia ora Adam,Thank you for staying with us and writing us your valuable feedback.We look forward to seeing you again for another wonderful stay.Nga mihi,Bipin MaharjanGeneral Manager

6/10 Okay

Dean

Business traveller
Liked: Staff & service, amenities
Had repairs to the building happening so was very noisy during the day so would have been nice to know this prior to booking. Property ok but bathrooms need upgrade and a bit mouldy (ceiling)
Stayed 1 night in Jun 2022
Response from Bipin on 3 Jul 2022
Kia ora Dean, Thank you for your kind feedback. Apologies for the inconvenience during your stay. We look forward to welcoming you again once renovations are completed. Regards, Bipin Maharjan General Manager

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

4/10 Poor

Chris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

8/10 Good

Denise

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Was a comfortable stay. The inclusion of a continental breakfast was nice. Shame the coffee machine was cold when you made your coffee
Stayed 3 nights in May 2022
Response from Bipin on 17 Jun 2022
Kia ora Denise, Thank you for staying at Greenlane Suites and writing us your generous feedback. We are glad that you had a comfortable stay and loved our continental breakfast. We understand the frustration of not getting a good warm coffee in the morning and apologize for not getting you one. During your stay, we were in process of getting the new machine installed, which has now been completed. We look forward to welcoming you again and ensuring you will enjoy the warm coffee this time. :) Nga mihi, Bipin Maharjan General Manager

10/10 Excellent

Roseanne

Travelled with family
Liked: Cleanliness, staff & service
big room with comfy bed-pillows too big-recommend taking own pillow, parking limited-maybe due to construction work great position if need to be close to Ascot hospital
Stayed 4 nights in May 2022
Response from Bipin on 17 Jun 2022
Dear Roseanne, Thank you for staying with Greenlane Suites and writing us your wonderful feedback with a 5/5 rating. We are glad that you had a comfortable stay and loved our location and big room with comfy beds. We look forward to seeing you again on your next visit to Auckland. Don't forget to request softer pillows next time ;) Nga mihi, Bipin Maharjan General Manager

4/10 Poor

Nicolle

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in May 2022

6/10 Okay

Angie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Really good size room, shower was awkward to get into & extremely small for the size of bathroom & room. Mattress was so soft you could feel the springs. The check out was appalling, could not refund the bond as she was new & had to wait for her manager to come on duty that night. Beware!! Not professional in any way & Car parking is not free! The free had been taped over with masking tape!
Stayed 1 night in Apr 2022
Response from Bipin on 2 Jun 2022
Kia ora Angie, Thank you for staying at Greenlane Suites and writing us your generous feedback. We are fortunate to at least have some new staff to keep our hotel operated and serve our guests where most of them in the industry are in phase of closure due to shortage of manpower throughout the country. The new staffs are now well trained. Accept my apologies if this felt non-professional and caused you any inconvenience during your stay. We would love to see you again for a comfortable stay at our hotel. Take care. Regards, Bipin Maharjan General Manager