Property grounds

Reviews of Epsom Motor Inn

3 out of 5
Epsom Motor Inn
115 Great South Road, Epsom, Auckland

Reviews

4.6
Rating 10 - Excellent. 47 out of 1000 reviews" "
Rating 8 - Good. 117 out of 1000 reviews" "
Rating 6 - Okay. 228 out of 1000 reviews" "
Rating 4 - Poor. 267 out of 1000 reviews" "
Rating 2 - Terrible. 341 out of 1000 reviews" "

4.8/10

Cleanliness

5.8/10

Staff & service

4.4/10

Amenities

4.2/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Wendy

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We just couldnt stay in there. We paid a decent price, walked into room. Found stains on covers of beds, bathroom had mold in it, cabinets needed to be fixed. Also room smelt very damp & dirty. We put key on sidebar & went & found another place to stay.
Stayed 2 nights in Mar 2024

4/10 Poor

Jade

Disliked: Property conditions & facilities
Needs a good tidy up and updated then could charge a lot more. Location was handy for an event we went to. Aircon wasnt working.
Stayed 1 night in Mar 2024

2/10 Terrible

Tyler

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
This has to be the worst place to stay ever! A group of my friends and I, booked 2 rooms for the night for new years. The new rooms were filthy. Mould on the corner of the ceiling, dust and more mould on the heat pump, can see more unknown spillage on the table leg that looked like it had been there for a while. There was no bath towels in our rooms. Had to ask for them. To top it off our room got broken into by the people who may or may not live there and had stole our car keys and many valuable things but some how they did not steal our cars. The service of the investigation seemed very good yet the effort of calling the police and dealing with the people who live at the hotel (may I say didn’t mention in their website about the hotel also being an emergency housing place as well) was very poorly concerning as to they didn’t seem to be bothered. Though I believe that’s all they could have done. I was not the only one that had their stuff stolen that night. But I can certainly say things have been stolen a lot based off the people who have lived there. I can’t seem to see why anyone would want to stay over at a place like that with no security and there was no slide bolt on the sliding door which is real easy to break in, along with really bad quality cameras. Anyone wanting to stay there PLEASE BE AWARE!!! It is not safe at all in my opinion. I mean things happen, out of anyone’s control, yet my main issue is that I don’t recommend this place is safe at all. I’m sorry
Stayed 1 night in Dec 2023

2/10 Terrible

jasvir

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Jean

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The carpet stank. Outside was unkempt. No service of room. Sad place.
Stayed 4 nights in Nov 2023

2/10 Terrible

Samisoni

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible, dirty,, cockroaches: I need refund as I stayed for only 2 nights
Stayed 6 nights in Nov 2023

2/10 Terrible

Marie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great, we had to travel to Kingseat daily and the proximity to the on ramp to the southern motor way. Saved us alot of travel time.
Stayed 2 nights in Nov 2023

2/10 Terrible

Pete

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

2/10 Terrible

Jason

Stayed 1 night in Jul 2023

2/10 Terrible

Ross

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was cancelled by the motel 3 days before i due to stay. I want my money back pls!!
Stayed 2 nights in May 2023

4/10 Poor

Bruce

Disliked: Cleanliness, property conditions & facilities
There was some guy shouting abuse at someone else all night...
Stayed 2 nights in May 2023

4/10 Poor

Paul

Disliked: Cleanliness, property conditions & facilities
No room service, I had to ask for my towel to be changed, just didn't come up to the standard of a modern motel, and for a 5 night stay I would have expected the sheets to have been changed, no luck. The web site of this motel needs to be updated because it shows a nice comfortable motel with restaurant attached, not true, the web site also says that it is only a 10 minute walk to the Ellerslie events centre, that rubbish, it took me 30 minutes and I'm fit. I really wouldn't recommend this property to anyone unless they don't mind roughing it.
Stayed 5 nights in May 2023

4/10 Poor

Ina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just didn't like the room or the motel itself
Stayed 1 night in Apr 2023

8/10 Good

Promesh

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 2 nights in Apr 2023

2/10 Terrible

Colin

We thought Newmarket NZ NOT NEWMARKET UK
Stayed 1 night in Mar 2023

2/10 Terrible

Musthafa

Stayed 2 nights in Feb 2023

6/10 Okay

Kolin

Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
Really old pillows with no infills and no chair in room to enable to sit and do work. Too many cars parked in driveway which hindered access to check in area and property is overgrown with weeds.
Stayed 2 nights in Feb 2023

2/10 Terrible

Kaley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not stay as had conflicting stories about whether i had a room or not. 1 rude stafg member and 1 who apologized for him. Not worth staying there. Pay more amd stay elsewhere!
Stayed 3 nights in Feb 2023

10/10 Excellent

mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite dated, quiet, matched our needs for a 1 night stay - we were only there to sleep
Stayed 1 night in Feb 2023

4/10 Poor

Doreen

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I chose cheap and regret not paying $20 extra for a more pleasant experience. So run down and tho seemed clean the facilities are in such poor condition it felt unclean and unkempt.
Stayed 1 night in Feb 2023

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

2/10 Terrible

Kitiona

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here! Facilities are poor - it's a mix with emergency housing
Stayed 8 nights in Jan 2023

6/10 Okay

Nicholas

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Motel complex was very run down and was in need of serious repair. Room was clean but shower leaked and sink area was rotten etc. Also there was rubbish outside the room and the skip was full and the gardens were very overgrown. Would think twice before coming back here

4/10 Poor

nigel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The photo does not represent the true condition of the motel outside. Room was not serviced over the week we were there. We had to ask for fresh towels,more teabags, dishwash to wash dishes and teatowel to dry them,and had to take the rubbish to the office to be emptied. Also had to wash the dishes in the handbasin in the bathroom. The microwave did not work but was replaced immediatly after we notified the staff. The staff were friendly and obliging when asked to supply items. But the motel seemed to miss the mark on the basics. Not recommendable.

2/10 Terrible

Shenée

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Key was left out for our late check in which was much appreciated. However the beds are very old and the springs have all popped through which made for a very uncomfortable sleep. No remote for the aircon. Only one towel provided for 3 guests. Two of the lights didn’t work. Rubbish in bin from previous guests. Overall it was not a great experience..

2/10 Terrible

Reginald

Stayed 4 nights in Dec 2022

2/10 Terrible

Danny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for 4 nights no service the whole time, aircon didn’t work, the place was absolutely disgusting, foul smell around the whole place from rotting rubbish outside. A tatty nightmare that is a disgusting reflection on our land .
Stayed 4 nights in Dec 2022

2/10 Terrible

Eugenio

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible.
Disappointing..I can't say any good thing about the place.
Stayed 4 nights in Dec 2022

8/10 Good

Adrienne

6/10 Okay

Daniel

Business traveller
Liked: Staff & service
It was tired but clean enough. It was fairly cheap so I didn't expect much more. Staff were friendly. I was only staying one night to go to a medical appointment so fitted my needs. All good

4/10 Poor

Foga

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely not worth the money paid. Service on arrival was very kinda careless. No run down of the property just asked for ID, didn’t say what it was for but they took it and photos of it anyway. Wifi wasn’t accessible until we had asked. Just a very run down room and the window in the bathroom didn’t even fit the frame. So kinda scary
Stayed 2 nights in Nov 2022

4/10 Poor

John

Disliked: Cleanliness, amenities, property conditions & facilities
No
Stayed 1 night in Nov 2022

6/10 Okay

Gavin

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The property is convenient and parking is good We were very disappointed in the condition of the grounds. The photos on their website give a false impression of the maintenance. We were disappointed in the quality of the towels and there was no tea towel for the dishes. We had wet towels the 2nd night we were there and the rubbish bin had n ot been emptied. Not what we expected. Sorry.
Stayed 2 nights in Nov 2022

4/10 Poor

M

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property needs a lot of maintenance done and the units need a spruce up. Although close to the motorway it was very quiet.
Stayed 7 nights in Nov 2022

10/10 Excellent

Aman

2/10 Terrible

Harry

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty unhealthy fridge wasn't clean room stunk not even proper pillows. When I spoke to reception they said this is what you get for the price. Absolutely disgusted
Stayed 3 nights in Oct 2022

2/10 Terrible

Harvey

Stayed 2 nights in Oct 2022

2/10 Terrible

C J

Stayed 1 night in Oct 2022

4/10 Poor

Miles

Business traveller
Disliked: Staff & service, property conditions & facilities
Very rundown. Needing an uplift and property clean up. It appeared that the property had been seriously flooded. Management not available until 9 am. Asked for receipt and told that Expedia would supply that!!
Stayed 1 night in Oct 2022

2/10 Terrible

mike

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed crippled my back the room was full of mold, no water pressure, no towels, service was non existent, the place had police and baliffs visiting. Worst stay I've ever had at a motel. Should nit be alliwed to swrve public.
Stayed 2 nights in Oct 2022

6/10 Okay

VICKY

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and quiet
Stayed 1 night in Oct 2022

4/10 Poor

Peter

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Room was run down. No key box or drop off for checking out.
Stayed 1 night in Oct 2022

2/10 Terrible

Tenaya

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2022

2/10 Terrible

Harrison

Stayed 1 night in Sep 2022

2/10 Terrible

Bruce

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Condition of the bathroom was substandard. Not enough lighting in main room. Not enough blankets. Stayed two nights. Room was not serviced after first night and was told they only service every two days! Had to go to the office to pick up fresh towels in the morning. Would definitely not recommend and would not stay here again even if it was half the price.
Stayed 1 night in Sep 2022

4/10 Poor

Ana

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
:/
Stayed 5 nights in Jun 2022

10/10 Excellent

DAPHNE KATHERINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Georgy on 9 Jul 2022
Thank you very much for your good review! Much appreciated!

6/10 Okay

Susanna

Travelled with group
I only had one towel in the bathroom. Two towels would have been nice. The place is a lot cleaner compare to my previous stays.
Stayed 2 nights in Jun 2022
Response from Georgy on 9 Jul 2022
Thank you for your good review!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The worst I’ve ever been in
Couple at the front nice enough. Room didn’t smell nice, the shower and sink was dirty, hair in there, big skip bin out the back which totally stunk, grounds untidy, just really bad property. I tried to air the room out but it wasn’t nice so I packed up and left half an hour after arriving and forfeiting the payment and booking a new room else where.
Stayed 1 night in May 2022

8/10 Good

ANDY POTTINGER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a late check in and staff left key out for us
Stayed 1 night in May 2022
Response from Epsom Motor Inn on 16 May 2022
Hi Andy, thank you for your review. We look forward to seeing you again.