One Bedroom Budget Apartment | Living area
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Reviews of Bianco off Queen

4 out of 5
Bianco off Queen
2 White Street, Auckland

Reviews

5.6
Rating 10 - Excellent. 81 out of 1004 reviews" "
Rating 8 - Good. 229 out of 1004 reviews" "
Rating 6 - Okay. 280 out of 1004 reviews" "
Rating 4 - Poor. 244 out of 1004 reviews" "
Rating 2 - Terrible. 170 out of 1004 reviews" "

6.2/10

Cleanliness

6.4/10

Staff & service

6.6/10

Amenities

5.4/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Stayed 1 night in Mar 2020
Response from James on 9 Mar 2020
thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from james on 8 Mar 2020
thank you

6/10 Okay

Verified traveller

Travelled with partner
The hotel was pretty central within Auckland, easy to find. The security deposit of $150 actually takes at least 3 weeks to go back into your bank account...not 3-5 working days as we were told.
Stayed 2 nights in Jan 2020
Response from James on 8 Mar 2020
thank you

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good bed and nice view. Room safe was broken. Televison had to be hooked up, bathroom light was burned out. Overall a good place to stay. Staff was responsive.
Stayed 5 nights in Feb 2020
Response from James on 17 Mar 2020
thank you, safe travels

8/10 Good

Dani, Melbourne

Travelled with group
Liked: Cleanliness, amenities
Decent apartment to stay at. Did not like sharing balcony with the room next door, that was not mentioned anywhere.
Stayed 1 night in Feb 2020
Response from James on 17 Feb 2020
thanks

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This property was not for me. I did not feel safe with it's location or the layout of the property. It was generally run down and tatty. This property is mainly either for long term stay or people own their own unit (tenants).
Stayed 1 night in Feb 2020
Response from james on 14 Feb 2020
thanks for the review

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
All basic amenities included. Clean and well maintained.
Stayed 4 nights in Feb 2020
Response from james on 14 Feb 2020
thanks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Convenient location and ability to park car prior to 2pm check in and a little after check out was awesome
Stayed 1 night in Feb 2020
Response from james on 10 Feb 2020
Thank you for staying with us and safe travels

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I really liked the layout of the apartment and the cleanliness
Stayed 2 nights in Feb 2020
Response from james on 9 Feb 2020
thank you and safe travels

8/10 Good

J

Travelled with family and small children
Liked: Cleanliness
Appropriate place to sleep, nothing special about the hotel
Stayed 1 night in Jan 2020
Response from James on 21 Jan 2020
thank you for staying and taking time to post a review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property - good welcome - clean rooms - good location
Stayed 1 night in Dec 2019
Response from james on 21 Dec 2019
many thanks and safe travels

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from James on 21 Dec 2019
many thanks and safe travels

8/10 Good

mandy

Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2019
Response from james on 8 Dec 2019
thank you for the feedback is it possible to provide more information so we can rectify? Regards James Cowan General Manager

8/10 Good

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from james on 8 Dec 2019
Thanks for staying with us and safe travels

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2019
Response from James on 5 Dec 2019
Hello, is it possible to have further information so I can action any of your concerns? Regards James Cowan General Manager

6/10 Okay

Masaya

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, very clean, friendly staffs. would love to stay again in the future
Stayed 2 nights in Nov 2019
Response from James on 25 Nov 2019
That's great thank you, safe travels Regards James

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
liked how it had a balcony and kitchen utensils. Comfortable beds. clean and good location. Didn't like how the hall ways smelt and parking was expensive. Also should say somewhere that you need ID of the person that booked the accommodation.
Stayed 2 nights in Nov 2019
Response from James on 24 Nov 2019
Thank you

6/10 Okay

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
Terrible smell from the cleaning products they use. We stayed for two nights and asked for our room to be serviced. They changed most towels and gave us more body wash but they did not get rid of the kitchen rubbish or make beds. There was tea and coffee but no jug. Room was cold as there was minimal natural light.
Stayed 2 nights in Nov 2019
Response from James on 23 Nov 2019
Greetings and thanks for the reply We only do a mini service on the second day of your stay, The full service is completed on day 4 of your stay I hope this explains the system better for you Regards james (gm)

6/10 Okay

Verified traveller

Travelled with family
It was ok, clean and tidy. But the escalator lift kept me up, the bing before door opens. All night, so hopefully you could get tgat sorted Regards Che
Stayed 1 night in Nov 2019
Response from James on 23 Nov 2019
Greetings and thanks for this review. we are asking the elevator company to stop the lift bell. Safe travels and thanks for coming to stay

10/10 Excellent

Craig, French Polynesia

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Property had everything you need but would be nice to have a vending machine with water and others for the property
Stayed 1 night in Nov 2019
Response from James on 20 Nov 2019
Thanks Craig for the suggestion Regards James

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2019
Response from james on 19 Nov 2019
Thanks for writing a review Regards James

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Staff very friendly and helpful Room seemed a bit tired and the bathroom wasn’t very clean
Stayed 1 night in Nov 2019
Response from James on 10 Nov 2019
thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from James on 10 Nov 2019
Thank you

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great functional little apartment. Was a bit further away from the main part of the city than I would have liked.
Stayed 1 night in Nov 2019
Response from James on 4 Nov 2019
thanks for taking the time to write a review and coming to stay with ua

10/10 Excellent

Jodie

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from James on 30 Oct 2019
Thanks fort he review. Safe travels James

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hallways and room were smelly. Broken furniture, large damp spot in dining area. Smoke fumes in hallways and lifts. Very noisy, fairly seedy neighbourhood. Bedding requests not conveyed.
Stayed 2 nights in Oct 2019
Response from James on 27 Oct 2019
Good afternoon, I am sorry about this bad experience. Could oyu please let me know the room number you staye dion so I can investigate this? Regards James (GM)

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service, amenities
Price was right, right in CBD, good size buget apartment for two people. Free internet yes! Helpful person at 24 hour reception. Some of the power points - one at kitchen bench and one behind main bed were not usable just could not get the plug into the socket. The lamp light needs replacing in main room. The TV remote was not working but was sorted within 20 minutes. Basic TV channels, washing machine and dryer were a bonus. I would definately book again if price is right.
Stayed 4 nights in Oct 2019
Response from Management, Bianco Off Queen on 24 Oct 2019
Kia Ora, Thanks for the valuable feedback and apologies for the little inconvenience which you had during your stay , will make sure everything goes well next time . Looking forward to host you again. Kind Regards

6/10 Okay

Nigel

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
$35 to park a car!
The building needs renovations. The charge for car parking is excessive.
Stayed 1 night in Oct 2019
Response from james on 27 Oct 2019
Hi Nigel thanks for the review. Car Parking in Auckland is expensive ( street parking is $4.50 per hour) and some hotels are $55 per night. I think our rates are standard for the city. Thanks for staying with us, safe travels Regards James

4/10 Poor

Briony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice staff but below-standard facilities and room
The staff were really nice and helpful. Unfortunately the actual room and facilities were not up to standard, and so I don't think I will be staying here again. There were signs up on every door but ours about a flood contamination, hazard zone etc. which made me wonder how our room could possibly have escaped damage, and how we were allowed to be staying in it. One elevator was out of order. There was a big stain on the carpet in one bedroom. One lightbulb in the bathroom wasn't working which made the room very dark, and the curtain didn't completely pull around the shower area, meaning that most of the bathroom floor got wet. The TV had bad reception and the resolution was set up incorrectly so that it cut off parts of the channel/show. There were only about 3 or 4 channels. The extra blankets had old food stains on them so clearly hadn't been washed recently. The dining table was sticky and not properly clean. Also, it would have been nice to have a few more basic supplies such as a teatowel and a box of tissues. For the price we paid, I don't think it was very good value for money, and the only thing that this place had in the positive column was a good location and friendly staff. It's a shame but I will likely not return here unless I know that these problems are corrected.
Stayed 1 night in Oct 2019
Response from james (gm) on 5 Nov 2019
Hi Briony apologies for these issues and we are thankful for letting me no about these. Please feel free to contact me if you are intending a return trip

4/10 Poor

Verified traveller

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I was really gutted with this stay. I was in Auckland for the marathon and had little sleep or comfort so it effected my run 😞. I rated the bathroom dirty due to black mold, hair in shower and something sticky on drawer handles, and got a call from the on duty manager at 10pm (I was asleep) about it and we agreed it'd be looked at in morning and then he knocked on door half an hr later, persistently. Which was inappropriate, weird and actually intimidating. Then a cleaner turned up the next night after I was out all day and interrupted my only couple hrs actually there and awake. Then the immediate neighbour's had a party from 6pm with music and talking so loud I couldn't hear my TV or sleep. Management did talk to them. But the lower level of noise only latest 15 mins, several hours later it did quieten cos they went out. There were also a lot of broken and worn things, the security chain on the door, which I felt I needed!, broken wheels on oil column heater (the only heating, which seemed an odd option), one socket didn't go in bedroom and there were no sockets near head of bed so couldn't charge phone overnight beside bed. Towel rail had broken bracket fixing it to wall. Any the TV didn't work. Thankfully my brother was dropping me off and he sorted that. And communication was bad. I rung ahead to book late checkout. Had to re book when arrived. Then got a call on the day telling me I had to be out. So had to explain again. All just too hard.
Stayed 2 nights in Oct 2019
Response from James on 29 Oct 2019
Thank you for taking the time to write your review and I am extremely sorry for the disruptions. I did try to contact you and left you a note under the door Kind Regards James GM

2/10 Terrible

John

Liked: Staff & service
Disliked: Room comfort
do not stay here
Very dodgy neighbourhood, stayed 7 nights, every night fighting arguing screaming and smashing bottles, photos on line are not accurate, fresh towels every day, no cleaning though, opened the washing machine and found someone elses underwear in the machine. wifi almost non existent
Stayed 7 nights in Oct 2019
Response from James GM on 18 Oct 2019
Hello John, apologies for the problems at the hotel. We updated all our images on line last week so they are now current. We do a mini service every day which is the towels and a full service on the 4 day. We highlight this in the welcome letter. As for the noise on the street if you had asked we could have moved you to another room. Thank you ofr the feedback I will pass onto my team Regards James GM

4/10 Poor

Verified traveller

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
There was a cleaning chemical or something in the hallways that caused me to have a massive allergic reaction
Stayed 1 night in Oct 2019
Response from James on 13 Oct 2019
Hello, I'm very sorry about that are you able to contact us to explain where this occurred? Regards James

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2019
Response from James GM on 24 Sept 2019
Thanks for the review

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019
Response from The Management on 20 Sept 2019
Thanks for your review

4/10 Poor

Simene

Disliked: Staff & service, property conditions & facilities
Stayed 17 nights in Aug 2019
Response from The Management on 17 Sept 2019
Thank you for staying with us and generally an enjoyable stay with us

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Sep 2019
Response from The Management on 17 Sept 2019
thanks for the review

6/10 Okay

Wayne

Disliked: Staff & service, property conditions & facilities, room comfort
Poorly organized service, late having room ready then tv not working, some lights not going. Lots of street nice and fans. Close to CBS was good.
Stayed 2 nights in Sep 2019
Response from James Cowan GM on 10 Sept 2019
thanks for the review Wayne

6/10 Okay

Verified traveller

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Communication was abit difficult.We booked for 4 adults but when we got there there was only 3 beds.Apparently it was my fault that i had booked a 3 bedroom room even tho i had asked for 4 beds.Dont know what the others are like but our room could do with a few dollars spent on it.
Stayed 2 nights in Aug 2019
Response from James Cowan, General Manager on 4 Sept 2019
Greetings, can you please advise your booking number as I wish to follow up on your issue. Please message me back through expedia

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, helped when wifi didn't work in the room. Hard to find parking when you first arrive to register
Stayed 1 night in Aug 2019
Response from Raj on 8 Aug 2019
Kia ora , Thank you for taking out time to review our hotel, First and foremost I want to sincerely apologize regarding the issue you have faced during your stay. . Once again thank you for your time, we look forward to seeing you again in the near future. Sincerely, Team Bianco.

8/10 Good

Verified traveller

Stayed 4 nights in Jun 2019
Response from The Management at Bianco on 1 Jul 2019
Kia ora, Thank you for taking out time to score our hotel, we endeavour to provide the best possible service and we are pleased to hear that you enjoyed your stay at Bianco Off Queen. We look forward to seeing you again in the near future, once again thank you for your time. Sincerely,

10/10 Excellent

EmVee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was good too get that time off free from life warm bed room was good
Stayed 1 night in Jun 2019
Response from Management, Bianco Off Queen on 17 Jun 2019
Kia ora EmVee, Thank you for taking out time to review our hotel, we endeavour to provide the best possible service and we are delighted to hear that you were pleased with price and the location of Bianco off Queen. We would like to say thank you for such a positive feedback and we hope we will see you again in our hotel.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean and tidy. Convenient location with restaurants and shops that are few minutes walk. Walking distance to Sky City. There was a note when we checked in reminding us to minimise noise after 10pm. However, on weekend nights we were there, one unit sounds like they’re having a party and screaming out. I’m not sure if they’re permanent tenants but the reception didn’t seem to care. It was hard to sleep with the noise. Despite of that though, we were happy with our stay. No air con but they provide fan, heaters and blankets.
Stayed 3 nights in Jun 2019
Response from The Management at Bianco on 15 Jun 2019
Kia ora, Thank you for taking out time to review our hotel, we endeavour to provide the best possible service and we are delighted to hear that you were pleased with the location and the room of Bianco off Queen. Next time inform at the reception regarding the noise and we can call noise control. We look forward to seeing you again in the near future. Sincerely,

8/10 Good

Trish

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2019
Response from The Management at Bianco on 12 Jun 2019
Kia ora Trish, Thank you for taking out time to score our hotel, we endeavour to provide the best possible service and we are pleased to hear that you enjoyed your stay at Bianco Off Queen. We look forward to seeing you again in the near future, once again thank you for your time. Sincerely,

2/10 Terrible

E

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DONT BOOK, GO ELSE WHERE. Our washer was filled with black mold and didn’t work. Despite advising reception 4 times, it was finally somewhat resolved on day 3 of 7 of our stay yet they weren’t willing to resolve the mold & smell issue. We ended up getting them to wash our clothes daily. Room service didn’t make our bed at all. Only gave us new towels. The noise from the street is horrible (shady people hanging around and arguing). We had our neighbor throw a party and blasted music throughout one whole night till they checked out -_- Parking is also a struggle.
Stayed 7 nights in May 2019
Response from The Management at Bianco on 10 Jun 2019
Kia ora, Thank you for staying at Bianco Off Queen also thank you for taking a time out to review our property and leave your feedback, we endeavour to provide the best possible service, unfortunately on this occasion we did not exceed your basic expectation. First and foremost I want to sincerely apologize that your washing machine did not worked. So sorry that our housekeeping team did not made the bed, next time let us know while you are in house and we can arranged with our team. Regarding the noise on the street we can’t control, however if you complained we could called noise control to assist. Once again please accept my genuine apology. We look forward to seeing you again in the near future. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to CBD and Shops, Restaurants and Cafes. No proper airconditioning/heating
Stayed 3 nights in May 2019
Response from Bianco off Queen Management. on 4 Jun 2019
Kia ora, Thank you for taking out time to review our hotel, we endeavour to provide the best possible service and we are pleased to hear that you were pleased with the location. Not of all our rooms have an air condition that is why we classified them as a super saver. Probably the room that you booked was without air condition, our superior rooms have air condition. Once again thank you for your feedback. We look forward to seeing you again in the near future. Sincerely,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Need to service or update appliances. TV had no remote and the washing machine where the powder go was broken. Remote in bedroom not working. Just small maintenance things that need updating. No tea towels in the room either. The water pressure is brilliant but the cubicles are small even for smaller people. All of the Receptionists where very helpful and friendly. I have not fault here, but the appliances let the team down.
Stayed 3 nights in May 2019
Response from The Management at Bianco on 4 Jun 2019
Kia ora, Thank you for taking out time to review our hotel, we endeavour to provide the best possible service and we are pleased to hear that were happy with our customer service at Bianco off Queen. First and foremost I want to sincerely apologize for the inconvenience caused.. We know that some of the rooms are in need of an upgrade and we are in the middle of a makeover for some rooms. Once again please accept my genuine apology, and thank you for your understanding. We look forward to seeing you again in the near future. Sincerely,

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was tidy but the towels and linen etc smelt horrible the constant noise from the fans running all nite in the hallway were very annoying and kept us awake the whole nite and the we felt the power cords everywhere were very dangourus and the window by the bench needs a blind or a curtain to keep out the light at night it would have been nice to have been warned about the fans that they were there and that they would of been going to be running all night it would have been polite for the fans to have been turned of between 9.pm and 7.am while people slept
Stayed 1 night in May 2019
Response from The Management at Bianco on 4 Jun 2019
Kia ora, Thank you for taking out time to review our hotel, we endeavour to provide the best possible service. First and foremost I want to sincerely apologize for the inconvenience caused. Last Friday we had a hot water pipe leakage in level 7, in order to dry the carpet those fans has to be on 24/7 for 7 days. If you had said earlier we would have gladly change the room for you. I am deeply sorry that my staff did not mention that when you checked in. Once again please accept my genuine apology, and thank you for your understanding. We look forward to seeing you again in the near future. Sincerely,