Tower Suite | Living area

Reviews of Barclay Suites

4.5 out of 5
Barclay Suites
74 Albert Street, Auckland

Reviews

8.2

Very good

Rating 10 - Excellent. 1297 out of 3447 reviews" "
Rating 8 - Good. 1424 out of 3447 reviews" "
Rating 6 - Okay. 486 out of 3447 reviews" "
Rating 4 - Poor. 175 out of 3447 reviews" "
Rating 2 - Terrible. 65 out of 3447 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Geraldine

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This was advertised as as a 4 star accommodation. The carpets and furniture was filthy. There were many small maintenance issues ( sliding door did not lock, room door safety latch broken, bathroom sink would not drain,etc). The hotel was in a great location, and has the potential to be a 4 star. It is in great need of a renovation. The front reception staff were kind.
Stayed 1 night in Mar 2024
Response from Paras on 14 Mar 2024
Kia Ora Geraldine,Thank you for sharing your feedback with us. We're sincerely sorry to hear that your experience did not meet the standards we strive to uphold. Your comments regarding the cleanliness of the carpets and furniture, as well as the maintenance issues you encountered, are concerning and not reflective of the high-quality experience we aim to provide.We truly value your input, and we'll be addressing these issues promptly to ensure that future guests do not encounter similar issues. Your comments about the potential for a 4-star experience are noted, and we'll be taking steps to improve and renovate where necessary to meet and exceed expectations.We're pleased to hear that our location met your needs and that you found our front reception staff to be kind. We appreciate your understanding and hope for the opportunity to welcome you back in the future for a much-improved stay.Kind Regards,ParasBarclays Team

10/10 Excellent

Gnit fa

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Paras on 13 Mar 2024
Kia Ora Gnit, Thank you for taking the time to leave us a perfect 5/5 review! We're thrilled to hear that you had an excellent experience during your stay. It's fantastic to know that we met your expectations, and we truly appreciate your positive feedback. Our team works hard to ensure our guests have a memorable and enjoyable stay, and we're delighted to see that reflected in your review. We look forward to the pleasure of hosting you again on your next visit. Warm Regards, Paras Rooms Division Manager, Barclay Suites

8/10 Good

Tracy

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Paras on 12 Mar 2024
Kia Ora Tracy,Thank you for choosing to stay with us and for taking the time to share your positive feedback! We're delighted to hear that you found our hotel to be a great place to stay and that you were pleased with the cleanliness and size of your room.Ensuring that our guests have a comfortable and enjoyable experience is our top priority, so we're thrilled to know that you had a pleasant stay with us. Your kind words about our accommodations are greatly appreciated and will be shared with our team.We look forward to welcoming you back for another wonderful stay in the future!Warm Regards,ParasBarclay Suites

10/10 Excellent

Megan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay , rooms were clean and a great size .
Stayed 1 night in Mar 2024
Response from Paras on 11 Mar 2024
Kia Ora Megan,Thank you for choosing to stay with us and for taking the time to share your positive feedback! We're delighted to hear that you found our hotel to be a great place to stay and that you were pleased with the cleanliness and size of your room.Ensuring that our guests have a comfortable and enjoyable experience is our top priority, so we're thrilled to know that you had a pleasant stay with us. Your kind words about our accommodations are greatly appreciated and will be shared with our team.We look forward to welcoming you back for another wonderful stay in the future!Warm Regards,ParasBarclay Suites

8/10 Good

Pamela, Choctaw

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great view and location. Responsive staff
Stayed 3 nights in Mar 2024
Response from Paras on 11 Mar 2024
Kia Ora Pamela,Thank you for choosing to stay with us and for sharing your positive feedback! We're delighted to hear that you enjoyed the great view and convenient location during your time with us.Our team takes great pride in providing excellent service, so we're thrilled to know that you found them responsive to your needs. Your kind words will be shared with our staff as they serve as motivation for us to continue delivering exceptional hospitality to all our guests.We appreciate your review and look forward to welcoming you back for another enjoyable stay in the future!Best regards,ParasBarclay Suites

10/10 Excellent

Carol

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Aditya on 6 Mar 2024
Kia Ora Carol,Thank you for rating us 5 out of 5. Looking forward to welcome you back at Barclay Suites.Kind regards,AdityaFront Office Manager

4/10 Poor

Feruza

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room we stayed in needs upgrading. Dirty carpets and very dirty couches, and the room had a bad smell.
Stayed 10 nights in Feb 2024
Response from Aditya on 6 Mar 2024
Kia Ora Feruza,Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for the unsatisfactory condition of the room you occupied and for any inconvenience it may have caused you. It is disheartening to hear that the cleanliness of the carpets and couches did not meet your expectations and that you experienced a bad smell in the room. We hope that you will consider giving us another opportunity to provide you with a more enjoyable stay in the future.Kind regards,AdityaFront Office Manager

8/10 Good

Denell

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved having a 2bd, 2bath unit right in the middle of Auckland's CBD!
Stayed 1 night in Feb 2024
Response from Aditya on 6 Mar 2024
Kia Ora Denell,Thank you for sharing your positive feedback with us. We are thrilled to hear that you enjoyed your stay in our 2-bedroom, 2-bathroom unit located in the heart of Auckland's CBD.Providing our guests with comfortable and convenient accommodations is our top priority, and we are delighted that our central location met your needs during your visit to Auckland.Your satisfaction is important to us, and we are grateful for your kind words. It was a pleasure to have you as our guest, and we hope to welcome you back for another enjoyable stay in the future.Kind regards,AdityaFront Office Manager

4/10 Poor

Julia

Travelled with partner
Disliked: Amenities, property conditions & facilities
Great location and spacious room, but we booked it for the kitchen: the markings on the oven had worn off so we couldn’t tell what the three dials did let alone set a temperature; the cupboards were so poorly installed that the dishwasher door wouldn’t close so it was unusable too (and, eg, the dish cupboard had to be closed to open the cutlery drawer). And we got three emails about the deposit but no warning that they like to photocopy passports—the only NZ hotel of four we stayed in that asked for that. And one morning someone above us threw a chair off their balcony—it landed on the roof of a building just below ours. Overall, kind of seedy and definitely rundown.
Stayed 3 nights in Feb 2024
Response from Barclay team on 11 Mar 2024
Kia Ora Julia,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you encountered during your time at our hotel.We deeply regret that the kitchen amenities did not meet your expectations, and we understand how frustrating it must have been to encounter issues with the oven markings and poorly installed cupboards. Please know that we take these matters seriously, and we will be addressing them promptly to ensure that they do not occur in the future.Regarding the requests for the deposit and passport photocopying, we apologize for any confusion or inconvenience this may have caused. Your feedback will be taken into consideration as we review our procedures to ensure a smoother experience for our guests.The incident you described with the chair being thrown from a balcony is certainly alarming, and we apologize for any discomfort or concern it may have caused. We will be looking into this matter further to ensure the safety and security of all our guests.It's disheartening to hear that your overall impression of our hotel was less than satisfactory. Please know that your feedback is incredibly valuable to us, and we will use it to make the necessary improvements to enhance the experience for our guests in the future.We hope you will consider giving us another chance to provide you with a more positive experience during your next visit to Auckland.Warm regards,Barclays Team

6/10 Okay

Rob

Stayed 1 night in Feb 2024
Response from Aditya on 22 Mar 2024
Kia Ora Rob,Thank you for rating 3 out of 5. I wish to know more about what could have been improved and looking forward to welcome you back at Barclay Suites.Best regards,AdityaFront Office Manager

6/10 Okay

Yi

Stayed 3 nights in Feb 2024
Response from Aditya on 22 Mar 2024
Kia Ora Yi,Thank you for rating 3 out of 5. I would like to know what could have been improved and would to take this opportunity to welcome you back with enhanced experience in the future.Best regards,AdityaFront Office Manager

4/10 Poor

Win-Chung

Travelled with family, Travelled with group
Liked: Amenities
When check in, we were interrupted more than 3 times.
Stayed 1 night in Feb 2024
Response from Aditya on 21 Feb 2024
Kia Ora Win-Chung,Thank you for taking the time to share your recent experience with us. We sincerely apologize for the interruptions you encountered during your check-in process. Providing a seamless and uninterrupted experience for our guests is of utmost importance to us, and we regret any inconvenience this may have caused.Please rest assured that we are taking your feedback seriously and will be addressing this issue with our team to ensure that similar interruptions do not occur in the future. Your comfort and satisfaction are our top priorities, and we appreciate your patience and understanding.We hope that despite this inconvenience, you were able to enjoy your stay with us, and we would be honored to welcome you back for a flawless experience in the future.Kind regards,AdityaFront Office Manager

10/10 Excellent

Jolene

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, food, entertainment & shopping all within walking distance. Would definitely stay again & reccommend to others
Stayed 3 nights in Feb 2024
Response from Aditya on 21 Feb 2024
Kia Ora Jolene,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our prime location, with an array of dining, entertainment, and shopping options conveniently located within walking distance.Your recommendation means a lot to us, and we are thrilled that you would choose to stay with us again. Providing exceptional service and a memorable experience for our guests is our top priority, and we are pleased that we could meet your expectations.We look forward to welcoming you back for another enjoyable stay in the future. If there is anything we can do to further enhance your experience, please do not hesitate to let us know.Kind regards,AdityaFront Office Manager

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Downtown Auckland is awesome. The property is close to the Sky Tower. There is a lot of construction currently so parking was interesting, but the hotel sent clear instructions on how to park. The room was clean. We enjoyed our stay!
Stayed 1 night in Jan 2024
Response from Aditya on 4 Feb 2024
Kia Ora Megan,Thank you for sharing your positive experience with us. We're delighted to hear that you enjoyed your stay. We appreciate your understanding regarding the construction and are glad the parking instructions were helpful. We look forward to welcoming you back for another enjoyable experience.Kind regards,AdityaFront Office Manager

8/10 Good

Supa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location is great. Very convenience to take a bus, hop on hop off tour, walkable to city centre and front desk is excellent. They are very helpful.
Stayed 2 nights in Jan 2024
Response from Aditya on 4 Feb 2024
Kia Ora Supa,Thank you for your positive feedback! We're thrilled to hear that you found our location great and convenient for various transportation options. It's wonderful to know that our front desk team provided excellent service and assistance during your stay. We appreciate your kind words and look forward to welcoming you back for another enjoyable experience.Kind regards,Aditya Front Office Manager

10/10 Excellent

Haruki

Liked: Cleanliness, amenities, property conditions & facilities
部屋も広く、スカイタワーに近いので便利でした
Stayed 3 nights in Dec 2023
Response from Aditya on 5 Feb 2024
キア・オラ・ハルキ、貴重なお時間を割いてご経験を共有していただきありがとうございます。特にスカイタワーに近いこのお部屋は広くて便利だったと伺い、大変嬉しく思います。肯定的なフィードバックに感謝し、またの楽しいご滞在をお迎えできることを嬉しく思います。敬具、アディティアフロントオフィスマネージャーフロントオフィスマネージャー。

8/10 Good

Kane

Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 1 night in Jan 2024
Response from Aditya on 5 Feb 2024
Kia Ora Kane,Thank you rating 4 out of 5. I'm glad you enjoyed you stay at Barclay Suites. Looking forward to welcome you back.Kind regards,AdityaFront Office Manager

10/10 Excellent

Belinda

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Aditya on 5 Feb 2024
Kia Ora Belinda,Thank you rating 5 out of 5. I'm glad you enjoyed you stay at Barclay Suites. Looking forward to welcome you back.Kind regards,AdityaFront Office Manager

6/10 Okay

Rachael

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Aditya on 5 Feb 2024
Kia Ora Brian,Thank you rating 3 out of 5. I'm glad you enjoyed you stay at Barclay Suites. I would like to know more about what can be done to enhance your future stay. Looking forward to welcome you back.Kind regards,AdityaFront Office Manager

8/10 Good

Reginald

Stayed 1 night in Jan 2024
Response from Aditya on 5 Feb 2024
Kia Ora Reginald,Thank you for rating us 4 our of 5 for your recent stay. Looking forward to welcome you back with enhanced experience.Kind regards,AdityaFront Office Manager

2/10 Terrible

Shital

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Parking is a huge mess at this property. They don’t have their own parking so they have rented next door garage. It is $40 every time you park and take out. Which is ridiculous. After talking to victor, our fee was waived. We were ‘upgraded’ to VIP executive room which itself is a huge joke. Place was filthy and carpet was filthy and torn and all black from the dirt. Only reason we stayed there rather than walking out was 1. Their staff was helpful 2. Location was closer to shops and dining, but it felt VERY unsafe at night. Even hotel had security guard since it gets unsafe at nighttime. This was one of the worst hotel we ever stayed at.
Stayed 2 nights in Dec 2023
Response from Aditya on 28 Jan 2024
Kia Ora Shital,Thank you for your feedback and it is really disheartening to hear about the carpet condition and parking issue. Safety is an on going issue and that is main reason we have kept security at our hotel, being centrally located. In regards to parking we have recently implemented multiple entry/exit tickets for the convenience of our guests which can be collected at the reception. The carpet will be fixed as early as we can. Looking forward to welcome you back with improved services.Kind regards,Aditya, Front Office Manager

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Excellent rooms on upper floors. Very helpful stay.
Stayed 6 nights in Dec 2023
Response from Aditya on 7 Feb 2024
Kia Ora Philip,Thank you for your review!We're delighted to hear that you enjoyed our great location and excellent rooms, especially those on the upper floors. Our team strives to provide helpful service, and we're glad to hear that we met your expectations. We hope to welcome you back soon for another enjoyable stay!Kind regards,AdityaFront Office Manager

10/10 Excellent

Dong

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location with very kind staff. Accessible to shopping, restaurants, and transit. Hotel was clean and comfortable. Really enjoyed our stay here!
Stayed 6 nights in Nov 2023
Response from Aditya on 28 Jan 2024
Kia Ora Dong,t's great to know that the hotel's cleanliness and comfort contributed to a pleasant stay. We appreciate your feedback and look forward to welcoming you back for another enjoyable experience in the future!Kind regards,Aditya, Front Office Manager

4/10 Poor

Madeline

Travelled with family
Disliked: Room comfort
Bad condition
When we arrived the hotel was overbooked and couldn’t accommodate our 2b/2ba booking so they moved us into two separate 1b suites. They accidentally charged me an additional $500 which is yet to be refunded when changing the reservation to two rooms. We then couldn’t get into one of the rooms because the door key didn’t work. The hotel staff moved us to an alternate room where both the AC and phone did not work so we were relocated yet again to a different room. The following day the elevator broke while we were on it and we were stuck in it. The hotel didn’t have much remorse or apology for the situation or the fact we didn’t have a working phone to notify them. Then for the remainder of the trip elevators went in and out of service and we found ourselves hiking 24 flights of stairs.
Stayed 3 nights in Dec 2023
Response from Paras on 9 Feb 2024
Kia Ora Madeline,We're truly sorry for the series of challenges you faced during your recent stay. Your feedback is invaluable as we strive to improve our services.We apologize for the inconvenience caused by the overbooking situation and subsequent issues with your room accommodations. It's unacceptable that you experienced difficulties such as malfunctioning keys, non-functional amenities, and the elevator incident. Your safety and comfort are paramount, and we regret falling short of meeting your expectations.We understand your frustration and apologize for any lack of empathy from our staff. Rest assured, we'll address these concerns internally to ensure a more compassionate and responsive approach in the future.Regarding the additional charge, we apologize for any confusion or inconvenience caused, and we assure you that we have processed it in our system.Thank you for your patience and understanding. We hope to welcome you back for a more seamless and enjoyable experience in the future. Please reach out directly if you decide to give us another chance.Warm regards,ParasRooms Division ManagerBarclay Suites

8/10 Good

Clare

Travelled with family
Liked: Cleanliness, room comfort
Enjoyed our stay
Great location for Skytower, shopping, and water front area. Staff were friendly and room was perfect for a family. Main bedroom had an ensuite which was great. Main bathroom was equipped with washer dryer and there was a dishwasher in kitchen. Hotel advised us of the roadworks outside the hotel in advance. Would consider staying again but only once the roadworks are complete.
Stayed 4 nights in Dec 2023
Response from Aditya on 28 Jan 2024
Kia Ora Clare,Thank you for your honest feedback. We look forward to the possibility of hosting you again in the future, once the roadworks are complete. If you choose to stay with us again, we'll strive to make it another enjoyable experience.Kind regards,AdityaFront Office Manager

4/10 Poor

Ana

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Centrally located but in a really seedy area. It was not pleasant to be greeted with the smell of urine as soon as we stepped outside. The place desperately needs a handyman! Everything in the apartment seemed to be wobbly , needing to be screwed or fixed .! Customer service in need of training! Although we paid for 5 people ,it was set up for 4. No extra mug, plate, towel, bedding , etc...when I asked about it I received a shrug and was told that was not how they worked! Eventually was handed a pilow and a duvet with no cover !Room safe was broken and when I asked to change to a room with a working safe I was told most aparments had broken safes...Car park was not on site but in a public , dirty and smelly car park . Although only a short walk if it had been raining it would have been a mess. An unpleasant stay. We will certainly not stay again.
Stayed 2 nights in Dec 2023
Response from Barclay team on 9 Feb 2024
Kia Ora Ana,Thank you for sharing your feedback with us. We are truly sorry to hear about the challenges you encountered during your stay.We sincerely apologize for the discomfort caused by the location and the condition of the area surrounding the hotel. Your feedback regarding maintenance issues, cleanliness, and amenities is concerning, and we will address these matters with urgency to ensure a more enjoyable experience for our guests.Regarding the setup for five people, we apologize for the oversight and any inconvenience it caused. We will review our procedures to ensure all guests are properly accommodated in the future.We regret any inconvenience caused by the broken room safe and the off-site parking arrangement. Please know that we take security and convenience seriously, and we will work to resolve these issues promptly.We understand your decision not to stay with us again, but we hope you will reconsider in the future. Your feedback is invaluable as it helps us improve, and we would appreciate the opportunity to provide you with a much-improved experience.Kind regards, Barclays Team.

8/10 Good

ORQUERA

Stayed 1 night in Dec 2023
Response from Paras on 9 Feb 2024
Kia Ora Orquera,Thank you for taking the time to provide your feedback. We're pleased to hear that you had a positive experience during your stay, reflected in your 8/10 rating.We're always striving to improve, so your comments are incredibly valuable to us. If there's anything specific you feel we could have done better, please don't hesitate to let us know. We want to ensure that your next visit exceeds your expectations.We hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,ParasRooms Division Manager,Barclay Suites.

6/10 Okay

Sally

Liked: Cleanliness, room comfort
Convenient stay
Apt was nice and clean and had everything needed. Washer dryer was handy. Didn’t love the bathroom which was a big wet room with no vanity but it was clean. One of the windows in my apt was locked open so you couldn’t shut out the construction noise and shouting from the street. Apparently a fire safety requirement
Stayed 1 night in Dec 2023
Response from Barclay Suites Team on 27 Dec 2023
Kia Ora, Thank you for sharing your feedback about the apartment. We're delighted to hear that you found the overall cleanliness and amenities satisfactory, and that the washer dryer proved to be convenient during your stay. Your input is invaluable to us and we apologize for any inconvenience caused by the bathroom setup, we understand that preferences can vary and we appreciate your understanding. Regarding the issue with the open window, we sincerely apologize for any disturbance caused by the construction noise and street shouting. We take such concerns seriously, and we will address this promptly to ensure a more comfortable experience for future guests.Thank you for choosing Barclay Suites and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Prakash

Response from Paras on 9 Feb 2024
Kia Ora Prakash,Thank you for taking the time to leave us a perfect 5/5 review! We're thrilled to hear that you had an excellent experience during your stay.It's fantastic to know that we met your expectations, and we truly appreciate your positive feedback. Our team works hard to ensure our guests have a memorable and enjoyable stay, and we're delighted to see that reflected in your review.We look forward to the pleasure of hosting you again on your next visit. Warm Regards,ParasRooms Division Manager,Barclay Suites

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was really nice thank you. Alot of roadworks happening around the building but the communication with directions and parking etc was brilliant. Staff were friendly and helpful. Room was very nice. A T.V in the bedroom would have been a nice touch. The pillows on the bed were abit thin for my liking but overall good experience and would happily stay again
Stayed 1 night in Dec 2023
Response from Barclay Suites Team on 27 Dec 2023
Kia Ora Adam, Thank you for taking the time to share your thoughts about your recent stay. We're thrilled to hear that you found our communication regarding directions and parking to be helpful, and we appreciate your kind words about our friendly and helpful staff.It's great to know that you enjoyed the room although we apologize for any inconvenience caused by the ongoing roadworks. Your feedback regarding the TV in the bedroom and the pillows is duly noted we value such insights as they help us improve our services. Rest assured we will consider these points for future enhancements.Thank you once again for choosing us and we look forward to having you as our guest again in the future.

6/10 Okay

Mike

Stayed 2 nights in Dec 2023
Response from Aditya on 4 Feb 2024
Kia Ora Mike,Thank you sharing your rating for your recent stay at Barclay Suites. I would like to more about what could have been done better to enhance your future stay with us.Looking forward to welcome you back.Kind regards,AdityaFront Office Manager

8/10 Good

REBECCA

Business traveller
Liked: Cleanliness, room comfort
Great views!
The only thing that wasn't perfect was the amount of time spent waiting for the lift during peak times.
Stayed 1 night in Dec 2023
Response from Barclay Suites Team on 27 Dec 2023
Kia Ora Rebecca,Thank you for sharing your feedback about your recent stay and for highlighting the great views! We're delighted that you enjoyed the scenic views of Harbor and Auckland City. We understand that timely access to the lift is crucial for a seamless experience and we appreciate your patience. Your feedback is valuable to us and we'll certainly look into ways to optimize the elevator service to enhance guest satisfaction.We're grateful for your input and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.

4/10 Poor

kaitlyn

Travelled with group
Liked: Cleanliness
Stayed 3 nights in Dec 2023

10/10 Excellent

Rosina

Stayed 1 night in Dec 2023
Response from Paras on 9 Feb 2024
Dear Rosina,Thank you for taking the time to leave us a perfect 10/10 review! We're thrilled to hear that you had such a wonderful experience during your stay with us.It's always our goal to provide excellent service and ensure our guests have a memorable stay, so we're delighted that we succeeded in doing so for you. Your satisfaction means the world to us, and we truly appreciate your kind words.We look forward to welcoming you back for another fantastic stay in the future.Kind Regards,Barclay Team

10/10 Excellent

Kay

Stayed 1 night in Dec 2023
Response from Paras on 9 Feb 2024
Kia Ora Kay,Thank you so much for your wonderful 5/5 review! We're absolutely thrilled to hear that you had such a fantastic experience during your stay with us.Providing exceptional service and ensuring our guests have a memorable stay is our top priority, and we're delighted that we were able to meet and exceed your expectations.We look forward to welcoming you back for another outstanding stay in the future.Warm Regards,ParasRooms Division Manager,Barclay Suites.

10/10 Excellent

Sandi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location and great appartment and staff was friendly and polite . Recommended this property
Stayed 3 nights in Nov 2023
Response from Barclay Suites Team on 27 Dec 2023
Kia Ora Sandi,Thank you so much for your positive feedback! We're thrilled to hear that you enjoyed the good location, great apartment, and the friendly and polite staff during your stay. Recommendations like yours are truly appreciated, and we're honored to have earned your endorsement.Thank you once again for choosing us, and we look forward to having you as our guest again in the future.

10/10 Excellent

Stella

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Parking facility right next door and the cleanliness of the room.
Stayed 1 night in Dec 2023

2/10 Terrible

Brooke

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
You don’t get told about the road works until after you check in. When we got there there was a homeless person in reception muttering at us. The property was not as expected or shown in the photos. The parking situation is deceptive. The “balcony” is less than a foot wide and shouldn’t be able to be called a Balcony as there is no where to sit. It says the rooms are air conditioned which is not true- there is one aircon in the lounge room window. Overall I was exceptionally disappointed and had I not paid in advance I would have found other accommodation. There was plastic wrappers in the couch cushions. The washer took up most of the room in the bathroom. Very disappointed and amazed it has such high ratings. Couldn’t have been more disappointed.
Stayed 3 nights in Dec 2023
Response from Barclay Suites Team on 27 Dec 2023
Kia Ora Brooke,Your feedback is crucial to us, and we take it seriously. We wish we had the opportunity to address these concerns during your stay. The construction details are typically mentioned in the fine print, but we acknowledge the need for improved communication. We apologize for any inconvenience caused by the parking situation, balcony size, and the miscommunication about air conditioning. We understand your frustration, and a one-star rating does not justify the concerns mentioned. We would appreciate the chance to discuss your experience further and work towards making things right. Please contact us so we can address your concerns directly.

10/10 Excellent

Heidi

Stayed 3 nights in Nov 2023
Response from Paras on 9 Feb 2024
Dear Heidi,Thank you for taking the time to leave us a perfect 10/10 review! We're thrilled to hear that you had such a wonderful experience during your stay with us.It's always our goal to provide excellent service and ensure our guests have a memorable stay, so we're delighted that we succeeded in doing so for you. Your satisfaction means the world to us, and we truly appreciate your kind words.We look forward to welcoming you back for another fantastic stay in the future.Kind Regards,Barclay Team

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great space in a convenient location
Stayed 1 night in Nov 2023

10/10 Excellent

Moana

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Really nice room great views good location room was really spacious, bed was really comfortable just did not have extra blankets and has a sofa couch but no extra blankets or sheets for it other then that was a excellent place.
Stayed 1 night in Nov 2023
Response from Barclay Suites Team on 27 Dec 2023
Kia Ora Moana,Thank you for taking the time to share your positive feedback! We're thrilled to hear that you enjoyed the really nice room with great views and the convenient location.We appreciate your constructive feedback about the lack of extra blankets for the sofa Bed. We're grateful for your kind words and look forward to welcoming you back for another excellent stay.

4/10 Poor

Chauncey

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Underwhelming. I’d look elsewhere, especially if you’re staying for more than a couple days and want parking (quite expensive). The worst part was the bed that must be at least 5 years past needing replacement. The springs were long past giving any type of support and immediately collapsed into a dip. I’ve had better quality at roadside motels.
Stayed 2 nights in Nov 2023
Response from Barclay Suites Team on 27 Dec 2023
Kia Ora Chauncey,Thank you for sharing your feedback, and we apologize for falling short of your expectations. We're sorry to hear about your experience with the bed and we take this issue seriously. Your comments provide valuable insights and we will address them promptly to enhance the overall guest experience.We appreciate your honesty and hope you'll consider giving us another chance in the future to provide a more satisfactory stay.

10/10 Excellent

Tony

Stayed 1 night in Nov 2023
Response from Paras on 9 Feb 2024
Kia Ora Tony,Thank you so much for your perfect 5/5 review! We are truly honored by your glowing feedback and thrilled to hear that you had such a fantastic experience during your stay with us.Providing exceptional service and creating memorable experiences for our guests is always our top priority, and we're delighted that we succeeded in doing so for you. Your positive comments mean the world to us and serve as motivation for our team to continue delivering excellence.We can't wait to welcome you back for another outstanding stay.Warm Regards,ParasRooms Division Manager,Barclay Suites.

4/10 Poor

Lawrence

Travelled with family
Disliked: Amenities
Probably the worst apartment we had in six weeks of travelling through Australia and New Zealand. Reception tried to move us to two double rooms when we had specifically booked, and paid for an apartment with kitchenette etc. Apartment was Very small and cramped, bedrooms not big enough for two suitcases. Had to leave one in the lounge. No remote control for the aircon which just blew hot air. Reported at 9 am, assured it would be fixed. 6pm still no remote control. Asked again, “apologies, it will be fixed.” 7pm “sorry can’t fix it.” Eventually got two fans but no enough space to put the in the bedrooms.
Stayed 2 nights in Nov 2023
Response from Barclay Suites Team on 27 Dec 2023
Kia Ora Lawrence,Thank you for bringing your experience to our attention and we sincerely apologize for the inconveniences you faced during your stay. We're genuinely sorry to hear about the issues with the room assignment, size and the challenges with the air conditioning.Your feedback is crucial and we're committed to addressing these issues promptly to improve our services. We understand the importance of a comfortable and hassle-free stay, and we regret that we fell short of your expectations.Thank you for your feedback, and we hope to have the chance to welcome you back with a significantly improved experience in the future.

6/10 Okay

Travis

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Paras on 9 Feb 2024
Kia Ora Travis,Thank you for taking the time to share your feedback with us. We appreciate your honest evaluation and are grateful for the opportunity to address your experience.We're sorry to hear that your stay fell short of your expectations, and we would love to learn more about any specific areas where we could improve. Your insights are invaluable to us, and we're committed to making the necessary adjustments to enhance the guest experience.If you have any further details or suggestions you'd like to share, please feel free to reach out. We genuinely hope to have the chance to welcome you back and provide a much-improved experience in the future.Warm regards,ParasRooms Division Manager,Barclay Suites.

6/10 Okay

Chi

Travelled with group
Liked: Cleanliness
Good service
Stayed 7 nights in Nov 2023
Response from Barclay Suites Team on 27 Dec 2023
Kia Ora Chi,Thank you for your kind words! We're delighted to hear that you experienced good service during your stay. We appreciate your time and look forward to welcoming you back in the future.

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Parking terrible. Roadworks directly out the front and even though instructions sent for where to park not clear when we got there. Wouldn’t stay there again until roadwork finished.
Stayed 1 night in Nov 2023
Response from Barclay Suites Team on 27 Dec 2023
Kia Ora Lisa,Thank you for sharing your feedback regarding the parking situation. We apologize for any inconvenience caused by the roadworks and the unclear instructions upon arrival. We hope you'll reconsider staying with us once the roadwork is completed, and we appreciate your understanding during this period of construction. Thank you for your feedback, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Leah

Liked: Cleanliness, room comfort
Great experience
Very spacious suites with access to a good part of downtown and a lot of restaurants and shopping! It was well kept and clean with all of the amenities. We liked that they provided laundry detergent daily for us and there was 24 hour full gym access to anytime fitness which was one block away. Great experience and very affordable.
Stayed 3 nights in Nov 2023
Response from Barclay Suites Team on 27 Dec 2023
Kia Ora Leah,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our suites spacious and enjoyed the convenient access to downtown, restaurants and shopping Centers.It's wonderful to know that you appreciated the cleanliness, amenities and the daily provision of laundry detergent. Additionally, we're glad the 24-hour full gym access at Anytime Fitness added to your overall experience.We look forward to welcoming you back for another great experience in the future!

6/10 Okay

Tracee

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Mixed reviews, asked for 2 king beds, got 1 king and 2 twins. On day of check out went for breakfast came back and we were locked out of our room, was randomly charged $700 to a credit card. One helpful staff member who sorted out issues. Room was great !
Stayed 2 nights in Nov 2023
Response from Barclay Suites Team on 27 Dec 2023
Kia Ora, Thank you for taking the time to share your feedback with us. We're sorry to hear about the discrepancy with your requested bedding configuration and the unexpected charge on your credit card. These issues do not align with our usual standard of service, and we are actively investigating to understand and address the root causes.We're pleased to hear that one of our staff members was able to assist and resolve the issues you encountered. Your positive comment about the room is also appreciated.We hope to have the opportunity to provide you with a seamless and positive experience in the future.

10/10 Excellent

Rebecca

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved that the two rooms had their own bathrooms.
Stayed 1 night in Nov 2023
Response from Barclay Suites Team on 27 Dec 2023
Kia Ora Rebecca,Thank you for taking the time to share your positive feedback! We're delighted to hear that you loved the convenience and privacy of having separate bathrooms in both rooms. Providing a comfortable and enjoyable stay is our priority and we're thrilled that this aspect of your experience met your expectations.We value your input and look forward to welcoming you back for another enjoyable experience.