All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Bruce,We are very sorry to hear about the experience you had with us. We are taking things into consideration and ensure it won't happent again.Thank youKind Regards,AAL Team
excellent for access to the airport. efficient shuttle
Lesley
Stayed 1 night in Feb 2024
Response from Reception on 7 Mar 2024
Dear Lesley,Thank you for your review. Looking forward to welcome you again in the future.Kind Regards,AAL Team
6/10 Okay
Janine
Travelled with partner
26 Feb 2024
Liked: Staff & service
Unfortunately this was not the greatest. Quite smelly. Carpet was stained. Spiders in the shower and elsewhere. Iron is in the laundry room
Good things was the 24/7 free shuttle to the airport. The proximity to the airport is close. Staff was very friendly
Janine
Stayed 1 night in Feb 2024
Response from Reception on 7 Mar 2024
Dear Janine,We are very sorry to hear about the experience you had during your staying with us. We are taking your review very seriously and ensure that won't happen again.Thank youAAL Team
The room was updated, clean, comfortable, and had plenty amenities. There was even a small enclosed patio. They upgraded me to a room with a Jacuzzi tub, as well as a shower. The area is mostly residential and very quiet. The free airport shuttle runs every 30 mins. I would highly recommend to stay here if you need to be near the airport.
Brenda
Stayed 1 night in Feb 2024
Response from Reception on 7 Mar 2024
Dear Brenda,Thank you for your review. We are happy that you had a confortable stay during your recent visit.We are looking forward to welcome you back again in your next visit.King Regards,AAL Team
Dear Brittnee,Thank you for the very positive rating that you have given us. Looking forward to see you again in the near future.Take care,Auckland Airport Lodge
Dear Customer,We are sorry to hear of the experience you had during your stay, and have taken your feedback into consideration to ensure this will be avoided in the near future.Many Thanks,Auckland Airport Lodge
Dear Shinae,We hope you enjoyed your stay with us, much appreiated for the positive rating you have given us. Looking forward to welcome you a gain.Kind Regards,AAL Team
There were crumbs and rubbish through the unit. There were innumerable amounts of damage to the walls. There was a ? Smoke alarm taped up with masking tape on the roof. Good location, terrible cleanliness especially for the price.
Chelsea
Stayed 1 night in Jan 2024
Response from Reception on 24 Jan 2024
Dear Chelsea,We are sorry to hear of the experience you had during your stay, and have taken your feedback into consideration to ensure this will he avoided in the near future.Many thanks,Auckland Airport Lodge
The shuttle service was prompt and helpful. Friendly staff.
Susan
Stayed 1 night in Dec 2023
Response from Reception on 24 Jan 2024
Dear Susan,We hope you enjoyed your stay with us, much appreciated for the positive rating you have given us. Kind Regards,Auckland Airport Lodge
10/10 Excellent
Sherryl
Travelled with partner
27 Dec 2023
The front desk staff were very helpful and just lovely. Our driver to the airport was sweet and chatty and we felt like nothing was too much trouble. Brilliant all over
Sherryl
Stayed 1 night in Dec 2023
Response from Reception on 28 Jan 2024
Dear Sherryl,Thank you for your positive rating. Hope you enjoyed your stay with us and looking forward to seeing you again.Many Thanks
4/10 Poor
Florence
Travelled with family
25 Dec 2023
Liked: Cleanliness, staff & service
Disliked: Room comfort
Disappointing
Pictures are accurate but do not really show how dated and compact the rooms are. There is no private outdoor space, very close to a main road and a community centre across the road that was hosting a celebration late at night, really need double glazed windows!! Air-conditioning was located in the lounge close to the sliding door and did not reach the bedroom which ended up being quite warm because we needed to keep the windows closed due to the outside noise. We ended up leaving early and cancelled our second stay, which cost us over $800 as both stays were non-refundable. For us to give up that money and book somewhere else shows how disappointed we were. This motel is better suited to overnight stays, not for families. Will never stay here again
Florence
Stayed 4 nights in Dec 2023
Response from Reception on 24 Jan 2024
Dear Florence,We are sorry to hear of the experience you had during your stay, and have taken your feedback into consideration to ensure this will be avoided in the near future.Many Thanks,Auckland Airport Lodge
6/10 Okay
Darryl
15 Dec 2023
I felt the price was excessive for the ordinary quality of the place
Darryl
Stayed 1 night in Dec 2023
Response from Reception on 24 Jan 2024
Dear Darryl,We are sorry to hear of the experience you had during you stay, and have taken your feedback into consideration to ensure this will be avoided in the near future.Many Thanks,
8/10 Good
Aaron
13 Dec 2023
Liked: Cleanliness, staff & service
Aaron
Stayed 1 night in Dec 2023
Response from Reception on 24 Jan 2024
Dear Aaron,We hope you enjoyed your stay with us, much apprecated for the positive rating you have given us.Many Thanks,Auckland Airport Lodge
10/10 Excellent
Kirstin
13 Dec 2023
Kirstin
Stayed 1 night in Dec 2023
Response from Reception on 28 Jan 2024
Dear Kirstin,Thank you for your positive feedback and hope you enjoyed your stay with us.Looking forward to seeing you in the near future.Many Thanks,Auckloand Airport Lodge
8/10 Good
Barbara
10 Dec 2023
Barbara
Stayed 1 night in Nov 2023
Response from Reception on 24 Jan 2024
Dear Barbara,We hope you enjoyed your stay with us, much appreciated for the positive rating you have given us.Many ThanksAuckland Airport Lodge
The accommodation is run down. There was a strong smell of damp on entering. Paint is peeling off the ceiling in the bedroom. There is mould in the bathroom. Single glazing makes traffic noise significant. Overall it was an unpleasant stay.
William
Stayed 1 night in Nov 2023
Response from Reception on 28 Jan 2024
Dear William,We are sorry to hear of fthe experience you had during your stay, and have taken your feedback into consideration to ensure this will be avoided in the future.Kind Regards,Auckland Airport Lodge
I booked for 2 nights. There were ants all over my room, wifi did not work, staff didn’t seem to care. Checked out after the first night and was not giving a refund for the second night. This place sucked, worst hotel experience of my life.
Book somewhere else. the most unfriendly staff we have ever encountered, not welcoming at all. room barely clean - kitchen floor sticky, had to wear shoes. Bugs crawling on toilet. For the price it may as well have been a back packers.
This is an overnight stay property for the airport because there’s not really much else around. But the shuttle bus service is fantastic and staff accomodating. We arrived in on a late flight and the shuttle was there really quickly!
There was a dirty chipped cup in the room and the lights in the bathroom and toilet area were not working. The room was dated and generally tatty. We had a booking through Wotif and as we had a late change until the next day, we had to pay two tariffs for only one night. Wotif refused to help out this situation, so we will ensure that we will never use Wotif again.
When we arrived there was a sign saying they were out for 20 mins but no time as to how long it had been.
The staff were friendly and helpful.
The room was clean, tidy and comfortable. Very handy having a park right outside the room.
Would definitely recommend.
Merryn
Response from Lute Brown on 1 Nov 2023
Dear Merryn,Thank you for your review.Looking forward to see you again.Kind Regards,AAL
6/10 Okay
daniel
Travelled with family
27 Oct 2023
outdated motel with furnishings that should be updated...However ,you get what you pay for,in this case a comfortable bed near the airport at a reasonable price
daniel
Stayed 1 night in Oct 2023
Response from Lute Brown on 1 Nov 2023
Dear Daniel,Thank you for your review.Looking forward to see you again.Kind Regards,AAL team