Badly needs maintenance
Posted 07/05/2017 on Wotif
The most memorable thing, unfortunately, was that the hot water system collapsed. I understand it was not just my room but a large portion of the hotel. I am not that fussy, but I was there for work - and going to a conference with strangers and only a cold shower is pretty second hand.
When it was supposed to be fixed, I got half a shower with warm water then the hot water came in short bursts which meant that it alternated between fully hot and fully cold water. Quick reactions saved me from being more badly burnt.
The bathroom is a dangerous design anyhow - in effect the large glass door of the shower can only open half way because it opens onto a hand basin - disaster waiting to happen with slippery tiles etc. Good luck to anyone who is not skinny - getting in and out of that shower would be a real challenge.
All the appliances were dodgy - either didn't work at all, or needed help to work - nobody has checked their operations for a very long time.
Sadly, this was not a positive experience, despite the staff - I felt sorry for them as the facilities are letting them down so badly.
Comment from Hotel Management
17/05/2017 by FOM, Hotel Management
Thank you very much for taking time to post your feedback to us. We would like to advice you that we take all our guest feedback’s very seriously. Your feedback has come to us as quite an unusual surprise.
Please advise us with booking details of your stay, which enable us to investigate further.
We are looking forward to welcoming you back at The Quadrant and hope we can enhance your experience during your next visit to Auckland.
Front office Manager
The Quadrant Hotel & Suites