Disappointing. Obviously the advertising photos were taken a long time ago. In the two bedroom appartment we hired there was mold up the bathroom walls and the shower curtain was too small. Holes in the walls (2) in one of the bedrooms behind the doors and in the other room with the two single beds pushed together to resemble a king bed, the walls were knocked around and in need of repair. Not enough room to even walk around the king bed. Our family booking requested two rooms but we were put in separate towers and only one key provided per room. The fold down bed that doubled as a couch was inadequate for seating.
Comment from Hotel Management
09/09/2017 by Geetanjali, Front Office Manager, Hotel Management
Thank you for your feedback - it helps us to understand our guests’ needs and to better deliver exceptional service. I certainly acknowledge your comments regarding our rooms, you will be pleased to learn that we have refurbishment plans which we plan to roll out later this year. We apologies for the quality of beds and furniture.
We certainly strive to achieve excellence in every aspect of our business and it is really only with feedback from guests such as you that we can improve
standards in which we pride ourselves.
We look forward to welcoming you back again soon.