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"This is the best hotel in Cairo, staff is 10/10, food is 10/10, facilities and operations 10/10, rooms 10/10, spa & indoor pool 10/10, decoration 10/10... only comment is the pool area is a bit disappointing, everything else is 10/10"

"It was dirty very old furniture need to be updated"

"Staff were incredibly attentive and helpful. The room was beautiful and kept clean."

"It was totally adequate for the pyramids and the GEM ..Had there own hotel driver as well for any trips and the Heaven rooftop bar restaurant was one of the great views in the world so close to the pyramids..and they even offered to pick me up from the airport for free..Excellent all round experience. "

"The staff is incredibly welcoming, warm and friendly. The amenities are great and it’s the best hotel for a 360 view of Cairo and the closest to the Nile! "

"Great hospitality “French/Egyptian” style. I do recommend. "

"The hotel was generally clean, room was comfortable, hot water for a good shower, they made room service (which is no common in hotels in Egypt for this price), breakfast was ‘ok’, good internet connection, the staff was very friendly and helpful at every request. The view in the rooftop was great. However, one of the windows didn’t close properly so at night was difficult to sleep and the building does not have lift (service staff help to carry the luggages though)."

"The hotel was very clean. Staff was very accommodating. I would stay at this hotel if I wanted to stay in downtown Cairo. Great location for the price."

"The check-in at 1am was very smooth and the guy at the desk was so processional, welcoming and smiling. We were given a room with Nile view on the 15th floor which was really nice. The room was large and bed was comfortable. There was kettle for tea/coffee and tea bags, water bottles etc; we were given more every time we requested. The room was clean and the whole hotel was clean, though the carpets were a bit dated. The breakfast spread was superb and choices were really extensive. The man who made omelettes was very nice.The staff were friendly and helpful and nothing was too much. There was a lot of security in the hotel too. The hotel itself is beautiful as it was a palace once and we got a guided tour of the palace which was very informative. The only slight negative was the speed of service during breakfast. We stayed for 4 nights and on 3 days we were not even asked about tea or coffee during breakfast. When we asked for hot coffee and hot milk, they came at different times and late so not enjoyable. The other negative was the housekeeping don’t check the toiletries level in the big bottles. First day there was no shower gel so we had to wait for 20 minutes to get one. On the last day we asked for hair conditioner which was totally empty and we waited for 1 hour before we got it. Unfortunately I had already gone out by that time to buy one for my wife who was in the shower. Having said that the overall experience was great and would definitely recommend this place. "