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Reviews of The Mountaineer Inn

2 out of 5
The Mountaineer Inn
155 Tunnel Road, Asheville, NC

Reviews

7.2

Good

Rating 10 - Excellent. 299 out of 1000 reviews" "
Rating 8 - Good. 298 out of 1000 reviews" "
Rating 6 - Okay. 166 out of 1000 reviews" "
Rating 4 - Poor. 120 out of 1000 reviews" "
Rating 2 - Terrible. 117 out of 1000 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

SHAR

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean and welcoming. Would definitely stay there again
Stayed 2 nights in Nov 2023

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities
Stay from Hell
I notified the Inn that we are expecting a 50% Refund on our Stay , as they are running it at less than that . For the following reasons , Advertising a Pool , when their License for it ran out at the end of September . Stuffy Room with no airflow , no Fan , and Temperature controlled by Staff , which led us to waking up in the middle of the night freezing , because the night Staff was inconsiderate of the Guests . Extra Blankets may have helped. Bath Towels barely big enough to dry off , Small Hand Soap Bars not Bath bars for Showering , No Shampoo , No Kleenex tissue . Dirt between Doors , as Front Screen Door did not close and no Handle to pull it close . Two Stink Bugs that had to be caught and flushed down the toilet . Could feel that the Carpeting was Dirty , as well as stains on the Bed Comforter . Poor Internet Caused T.V. to cut or freeze , or just stop working . We were told when we arrived that the Inn had been Sold , and it was very apparent to us . If you are going to run your Inn like this , with no Respect or Consideration for your Guests , you shouldn't be running it at all ! And for this reason we are expecting a 50% Refund , when we should probably be Fully Refunded , as it put a real Stain on our time in Asheville N.C.
Stayed 2 nights in Nov 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far superior to a typical chain hotel
There is much character to be experienced and enjoyed here, including in the rooms themselves, which have wood paneling and tiling that have not changed in decades! Hopefully it stays this way. The front desk employee mentioned that a renovation is soon to begin. I hate to think that any of the hotel's distinctive features will be compromised or lost to history. The only real downside of my stay was spotty internet connectivity, but I'm willing to chalk this up to the sort of period, time-travel element of staying here.
Stayed 2 nights in Nov 2023

4/10 Poor

Shaweshi

Disliked: Property conditions & facilities
I seen roaches, the bed did not have mattress protectors. The room is very out dated
Stayed 2 nights in Oct 2023

8/10 Good

Shawn

Liked: Staff & service, room comfort
Stayed 4 nights in Oct 2023
Response from Cody on 1 Nov 2023
Thank you for staying with us! We look forward to hosting you again.

10/10 Excellent

Madeleine

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute vintage vibes! Very nice staff. Lovely fire pit. Nice rooms.
Stayed 1 night in Oct 2023
Response from Cody on 31 Oct 2023
We are pleased to hear you enjoyed our fire pit and rooms! We thank you for the feedback and hope you come enjoy our Vintage Vibes again soon.

2/10 Terrible

Lisa

Disliked: Cleanliness, property conditions & facilities, room comfort
Be warned!! Go else where!
We arrived to the hotel and it was soooo outdated for the price and we didn’t have AC so they offered us a fan which was a joke. The toilet was unstable and rocked back and forth. It smelled very stale. We ended up leaving and renting another place.
Stayed 1 night in Oct 2023

8/10 Good

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and clean
Reception was friendly and room was clean and comfortable. Parking was a challenge.
Stayed 1 night in Oct 2023
Response from Cody on 27 Oct 2023
Thank you for the review, and for staying with us we hope to host you again!

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Cody on 27 Oct 2023
Thank you for the review we hope to host you again in the future!

10/10 Excellent

Nat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its nice brings good old memories in past. I will stay here again in the future. I recommend you stay here for history of the past.
Stayed 4 nights in Oct 2023
Response from Cody on 27 Oct 2023
We are very glad you appreciated the aesthetic and hope to see you again soon!

6/10 Okay

TERESA

Stayed 1 night in Oct 2023
Response from Cody on 27 Oct 2023
Thank you for staying we hope to see you again soon!

6/10 Okay

cheryl

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Fair room cost for what you get - nothing! Extremely dated .. The Location was good
Stayed 2 nights in Oct 2023
Response from Cody on 27 Oct 2023
I'm so glad you found our location convenient. We will be undergoing a full property renovation here shortly. We hope you will come check it out and give us another chance.

4/10 Poor

Adrian

Disliked: Amenities, property conditions & facilities
Old and poorly maintained.
Stayed 2 nights in Oct 2023
Response from Ace on 24 Oct 2023
We're sorry to see that you did not enjoy our historic property. We'll be receiving many renovations and updates in the next few months and hope perhaps you'll come visit us again soon.

8/10 Good

Gloria

Travelled with family
Liked: Cleanliness, staff & service, room comfort
This hotel is long overdue for a facelift but over all comfortable and clean. It’s a great location. We have stayed here a number of times over the years.
Stayed 7 nights in Oct 2023
Response from Ace on 25 Oct 2023
Thank you for taking the time to give us such a sweet review! We are scheduled for some renovations later in the year, and hope that you'll come back and see the changes when they're completed!

10/10 Excellent

ARIEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we love staying there. wish you would bring back the complimentary breakfast. we miss it.
Stayed 1 night in Oct 2023
Response from Roxanne on 22 Oct 2023
Hello Arien! Thank you for taking the time to write us such a nice review. We hope that you will come visit us again soon!Safe Travels,The Front Desk

10/10 Excellent

Emigdio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Roxanne on 23 Oct 2023
Hello Emigdio! Thank you for taking the time to give us such a nice review score! We hope that you will visit us again soon.Safe Travels,The Front Desk

10/10 Excellent

Patricia

Stayed 1 night in Oct 2023
Response from Cody on 31 Oct 2023
Thank you for staying with us! We truly appreciate the feedback and look forward to hosting you again.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Roxanne on 22 Oct 2023
Hello! Thank you for giving us such a nice review! We hope that you will stay with us again soon.Safe Travels,The Front Desk

6/10 Okay

Elizabeth

Travelled with pets, Travelled with partner
Liked: Staff & service
The employees were very nice. Usually i like ac units in the hotels i stay at, but the temperature was good anyway. I didnt mind taking my service dog with me everywhere. Overall a good place.
Stayed 4 nights in Oct 2023
Response from Roxanne on 22 Oct 2023
Hello Elizabeth, we are glad to see that you enjoyed your stay with us. We hope that you will come to visit us again soon!Safe Travels, The front desk

8/10 Good

Towner

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Roxanne on 22 Oct 2023
Hello Towner! Thank you for the nice review scores! Please come visit again soon.Safe Travels,The Front Desk

8/10 Good

John

Stayed 5 nights in Oct 2023
Response from Roxanne on 22 Oct 2023
Hello John, Thank you for taking the time to give us a nice review score! We hope that you will visit us again soon.Safe Travels,The Front Desk

6/10 Okay

Carolyn

Liked: Staff & service
The front desk people were very nice and helpful. The bathroom had some dark areas and corners that probably could be cleaned up with bleach. The rest of the bathroom area was clean. It would’ve been helpful to have had more than two small towels. Location is good for going places.
Stayed 2 nights in Oct 2023
Response from Ace on 17 Oct 2023
Thank you for letting us know where we can improve! We'll share that information with our housekeeping staff. we hope you'll visit us again soon!

6/10 Okay

Anne, Saint George

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Liked neon lights Bed was comfortable Room was a good size Tub was large Outside and bathroom dated but functional Area was great.
Stayed 1 night in Oct 2023
Response from Ace on 17 Oct 2023
Thank you for taking the time to review and letting us know what amenities you enjoyed! Hope to see you again soon!

10/10 Excellent

Danell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the overall feel of the motel. Even though it is dated the bed was extremely comfortable. I loved that they do fires in the pit. There are are two chairs outside each room to enjoy the scenery. Overall it's a great place to stay. I also like the fact they don't let locals stay there. Local to them is within 50 miles. I would definitely recommend this location!
Stayed 2 nights in Oct 2023
Response from Ace on 17 Oct 2023
Thank you so much for your kind review, we hope you'll stay with us again soon!

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service
The rooms were very clean and comfy!
Stayed 1 night in Oct 2023
Response from Ace on 17 Oct 2023
Thank you for your kind review! We hope you'll stay with us again soon!

10/10 Excellent

Brigitte

Stayed 11 nights in Oct 2023

8/10 Good

Lori

Liked: Cleanliness, staff & service, room comfort
Good stay
Overall good stay for price and location. Rooms and building need updating.
Stayed 1 night in Oct 2023
Response from Ace on 11 Oct 2023
Thank you so much for taking the time to give us your feedback! Thankfully, we are actually planning a big renovation of the whole property, and will be making some updates in the coming months! We hope you'll come stay with us again another time!

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk Attendant was very helpful, courteous and very nice
Stayed 1 night in Oct 2023
Response from Ace on 9 Oct 2023
Thank you for giving us such a nice review! We're glad that our front desk staff was able to be so helpful in accommodating your needs!Safe travels and see us again soon!The Mountaineer Inn

10/10 Excellent

Ed

Liked: Amenities
Grew up in Asheville, and always loved seeing The Mountaineer Inn up on the knoll above Tunnel Road. When I went home for a visit, had to give it a try. It’s a motel, of course, not a hotel, but a motel in the most retro sense of things, and they’ve done a great job taking care of it. The pool is pristine, and would be lovely on a warm evening. The rooms are clean, comfortable, cozy, and they’ve preserved the knotty pine panels (NOT paneling … knotty pine bead board), and it’s beautiful. Didn’t find a thermostat in the room, but didn’t need one—the temp was just right. Good old fashion (very clean) tile in the bathroom, nice showers and very hot water. Stayed two nights, and enjoyed sitting out in front of the room in the chairs, watching the sun go down and traffic go by. If you’re looking for a genuine motor inn, very conveniently located, and really a bit of Asheville history, highly recommend. And the price is right.
Stayed 2 nights in Oct 2023
Response from Roxanne on 8 Oct 2023
Hello Ed! Thank you for your kind words about our historic motel. We are so happy to see that you enjoyed your stay with us, and we hope that you will visit us again soon!Safe Travels,The Front Desk

8/10 Good

KRISTOPHER, Pitt Meadows

Travelled with family
Liked: Cleanliness, staff & service
Response from Roxanne on 6 Oct 2023
Hello Kristopher! Thank you for the nice review scores, we hope that you will visit us again soon!Safe Travels,The Front Desk

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is great. Close to lots of restaurants and downtown Asheville. Just some things to know. There is coffee maker and coffee in the rooms. No decaf coffee is available. There are no blow dryers in the rooms. The front desk does have blow dryers. For the money we had a good stay!
Stayed 3 nights in Sep 2023
Response from Ace on 2 Oct 2023
Susan,Thank you so much for the kind review! We're glad you enjoyed your stay with us and continue to come visit us when you're in the area! Safe travels, The Mountaineer Inn

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected
It’s a pleasant location and view. The rooms are very dated but are clean and maintained. Everyone on the morning and night staff was aces, both friendly and helpful. Good value.
Stayed 1 night in Sep 2023
Response from Roxanne on 30 Sept 2023
Hello Kathleen! Thank you for taking the time to write us such a nice review! We are so glad to see that you enjoyed your stay at The Mountaineer Inn, and we hope that you will stay with us again soon!Safe Travels,The front desk

6/10 Okay

Todd

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Roxanne on 29 Sept 2023
Hello Todd! Thank you for taking the time to leave us a review! We hope that you will stay again soon!Safe Travels,The Front Desk

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Ace on 27 Sept 2023
Thank you for your kind review! We hope you'll stay with us again!

6/10 Okay

Allison

Disliked: Amenities
Check in staff made us feel like an inconvenience to them, however there was a maintenance man that found me a shower chair, i am disabled and the tub/shower was very slick, there was no non- slip mat in the tub/shower, nor do they provide them. I do not plan on staying here again.
Stayed 1 night in Sep 2023
Response from Ace on 27 Sept 2023
Thank you for making us aware of where we lack in accommodations for people who may need such additional services! While no-slip mats are not something that we have offered in the past, thanks to your feedback we may soon be offering them to prevent possible injury on our property, thank you so much for your feedback and we hope maybe in the future you will consider us again!

10/10 Excellent

Baker

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Sep 2023
Response from Ace on 27 Sept 2023
Thank you for your kind review, we hope you'll stay with us again!

8/10 Good

Peter

Liked: Cleanliness, staff & service
Historic kitch motel
I love the Mountaineer. It's a bit run down, but it's great if you like an interesting place to stay with a diverse clientele. They say they're doing some significant upgrades soon--which is welcome but I hope they don't destroy the place's charm in the process.
Stayed 3 nights in Sep 2023
Response from Roxanne on 24 Sept 2023
Hello Peter, thank you for taking the time to leave us such a nice review! We all look forward to the renovations for our historic piece of Asheville history, and we look forward to seeing you again soon!Safe Travels,The Front Desk

8/10 Good

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and just fine for a one night stay!
Stayed 1 night in Sep 2023
Response from Front Desk on 23 Sept 2023
Hello Hannah! Thank you for taking the time to leave us such a nice review! Thank you for your support of this historical, family-owned hotel!Safe Travels,The Front Desk

10/10 Excellent

Lupe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to say I really enjoyed this place! I look forward to staying here again when the opportunity arises!
Stayed 3 nights in Sep 2023
Response from Roxanne on 23 Sept 2023
Thank you for your kinds words! We hope to see you again soon!Safe Travels,The Front Desk

10/10 Excellent

sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a hidden gem! Very clean and staff was personable and quick to accomodate
Stayed 1 night in Sep 2023
Response from Roxanne on 21 Sept 2023
Hello Sandra! Thank you for taking the time to leave us a such a thoughtful review! We hope to see you again soon!Safe Travels,The Front Desk

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in order. No trash or filth at all. Rooms a little outdated, but that's what I like. Overall a great experience. Will be staying there again.
Stayed 1 night in Sep 2023
Response from Roxanne on 18 Sept 2023
Hello Daniel! Thank you for taking the time to leave us a nice review! We at the Mountaineer Inn take great pride in our well looked after property, loyal and hard working staff, and our old school vintage vibes. We hope to see you again soon!Safe Travels,The front desk

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Budget friendly lodging a little over a mile from downtown Asheville.
Stayed 1 night in Sep 2023
Response from Roxanne on 16 Sept 2023
Hello Valerie, thank you for taking the time to leave us a nice review! We hope that you will visit us again soon!Safe Travels,The Front Desk

10/10 Excellent

David

Stayed 1 night in Sep 2023
Response from Ace on 2 Oct 2023
Thank you for your kind review! We look forward to seeing you again soon!Safe Travels,The Mountaineer Inn

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and my visit was great, but if all possible, avoid driving on I 240: especially heading North or West through the downtown section. I wasn't ready and it showed. Now that I know how it works, I'll continue to take the Blue Ridge and Tunnel Rd. Grin.
Stayed 3 nights in Sep 2023
Response from Roxanne on 9 Sept 2023
Hello Tim! Thank you for the kind words and good review scores! We hope that you will stay with us again soon.Safe Travels,The front desk

8/10 Good

Bobby

Travelled with family
Liked: Staff & service
You get what you pay for. The staff is great. The rooms are fine. The pillows were awful.. very lumpy and old. The room didn't include shampoo. But, I would stay again. I am not keen on paying $250 a night somewhere else when I'm barely there.
Stayed 2 nights in Sep 2023
Response from Ace on 5 Sept 2023
Thank you for taking the time to give us an honest review! We hope that with our upcoming renovations later this year that many of your concerns will be fully fixed an updated and provide an even better experience for next time! We hope you'll come to see us again soon!Safe travels,The Mountaineer Inn

8/10 Good

Isabelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got one of the older rooms and it was really cool. The staff was really nice and helpful.
Stayed 2 nights in Sep 2023
Response from Ace on 4 Sept 2023
Thank you for taking the time to give us such a kind review, we hope you'll visit us again soon!Safe travels,

10/10 Excellent

Marjolaine

Liked: Amenities, property conditions & facilities
Very nice stay
Stayed 1 night in Sep 2023
Response from Roxanne on 3 Sept 2023
Hello Marjolaine! Thank you for taking the time to write us a nice review! We always appreciate when our guests reach out to us, and we hope that you will stay with us again soon!Safe Travels,The Front Desk

2/10 Terrible

Rusty

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My check-in was horrible, the man behind the desk gave me attitude when I told him that I did not have the $100 deposit that they were asking for. The room was quaint but the bed was uncomfortable. We slept on a 1st floor room and at 1 am I was woken by the horrible smell of someone smoking. I have asthma therefore I woke up choking. It was as if someone was blowing smoke directly in my face. They kept happening on and off until we left at 545 am. That is the most uncomfortable, rude, smoke filled room that I have ever stayed at.
Stayed 1 night in Aug 2023
Response from Front Desk on 30 Aug 2023
Thank you for sharing your experience, and we apologize for the inconveniences you encountered during your stay. We're truly sorry to hear about the issues you faced with the deposit policy and the discomfort caused by the smell of smoke.Regarding the deposit, I apologize if my explanation came across as attitude. Our aim was to ensure clear communication about our policies. However, it's evident that we fell short in this aspect, and I take full responsibility for any misunderstanding.We're also deeply sorry for the disturbance caused by the smoke smell, which is completely against our policy. We understand the impact this had on your comfort, especially considering your asthma condition.Your feedback highlights areas that require immediate attention, and we appreciate your candidness. Please know that your experience is not reflective of our usual standards, and we're committed to addressing these matters to prevent such situations in the future.We hope you might consider giving us another opportunity to provide you with a much improved stay. Your satisfaction is important to us, and we would like to work towards regaining your trust.

10/10 Excellent

Scott, Titusville

Liked: Cleanliness, staff & service, property conditions & facilities
Love staying at the Mounaineer when I’m in town. Thanks!
Stayed 2 nights in Aug 2023
Response from Roxanne on 29 Aug 2023
Hello Scott! Thank you for your kind words and high review scores! We love that you have enjoyed your stay at The Mountaineer Inn, and we hope to see you again soon!Safe Travels,The Front Desk

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kitschy & Comfortable
We chose The Mountaineer based on price and on the vintage neon signage. We prefer hotels and motels with character, but the Mountaineer wasn’t just about retro charm. The staff were extremely friendly and helpful, the room was cold and very quiet, and our king bed was the nicest bed that we slept in on our road trip (even better than Airbnb host beds). The inn does live up to its retro charm though, with wood accent and beautiful tiled showers. We especially liked that the rooms have wood slat screen doors in addition to the regular doors because it made it much more convenient to sit on the lawn chairs outside. We only had two nights in town so we just used the pool briefly, but it looked like a great setup to have a picnic and swim if traveling with more folks. We would recommend to anyone who appreciates a great deal and a vintage vibe.
Stayed 1 night in Aug 2023
Response from Ace on 31 Aug 2023
Gillian,Thank you so much for taking the time to give us such a sweet review! We are glad to have you stay with us and hope you'll visit us again!Safe Travels,The Mountaineer Inn