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Reviews of Rodeway Inn & Suites near Outlet Mall - Asheville

2.5 out of 5
Rodeway Inn & Suites near Outlet Mall - Asheville
9 Wedgefield Drive, Asheville, NC

Reviews

6.4
Rating 10 - Excellent. 62 out of 284 reviews" "
Rating 8 - Good. 73 out of 284 reviews" "
Rating 6 - Okay. 51 out of 284 reviews" "
Rating 4 - Poor. 55 out of 284 reviews" "
Rating 2 - Terrible. 43 out of 284 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Vlad

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Area around this hotel is amazing pretty quiet place.1 thing I didn’t like that was a cigarette smell when we came at our floor . People who serving this place a very kind.)
Stayed 2 nights in Apr 2024
Response from Front desk on 16 Apr 2024
Thank you for your stay. We hope to see you again!

6/10 Okay

Melissa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I have stayed here many nights. I have been here 2 days now and no hot water. The staff is very polite about it, however i asked about an extended 2 days compensation and noone can give that approval. The water is down until monday and i am booked here to checkout on monday. I would appreciate an extra 2 day stay to compensate the inconvenience of having to heat water to bathe in the microwave. I fell that is a more then adequate request. It has always been a great place to stay. It is clean and convenient to most locations.the staff are good people too..just not my idea of fair, since rhe rooms are nonrefundable.
Stayed 1 night in Jan 2024
Response from Front desk on 9 Feb 2024
Thank you for your stay.

8/10 Good

Miriam

Liked: Cleanliness, property conditions & facilities
The front desk staff were very friendly and helpful.
Stayed 3 nights in Jan 2024
Response from Kevin on 9 Feb 2024
Thank you for your stay.

10/10 Excellent

Melissa

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at Roadway was very kind. I had to get my keycard reactivated and they didn't hesitate to do so. I say that because ive had bad experiences at other places. I am staying there again soon. No smoking inside and there wasn't a lot of noise. The area is in a busy area, however it seemed as though i was isolated. Thank you to the young lady who assisted me, i was an hour early for check in and she didn't have a problem with that at all.
Stayed 2 nights in Jan 2024

2/10 Terrible

William

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When i got my room the door wS open and then a young girl came into my room like she owned the place i highly dont recommend this place
Stayed 1 night in Jan 2024
Response from Front Desk on 9 Feb 2024
Thank you for your stay. We will continue to make improvements for future stays and guests.

6/10 Okay

Christy

Stayed 1 night in Dec 2023
Response from Front desk on 9 Feb 2024
Thank you for your stay.

8/10 Good

citlalli

Travelled with family
Liked: Cleanliness
It wasn’t that bad for the price
Stayed 2 nights in Nov 2023
Response from Kevin on 28 Nov 2023
Thank you for your stay.

10/10 Excellent

Jessika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! Super friendly and helpful. Really enjoyed my stay and will return
Stayed 2 nights in Nov 2023
Response from Kevin on 3 Dec 2023
Thank you for your stay. We hope to see you again!

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
The staff on hand were friendly and helpful. The property is newly renovated which makes for an attractive room design, more upscale than the last Rodeway I visited.
Stayed 1 night in Nov 2023
Response from Kevin on 28 Nov 2023
Thank you for your stay.

10/10 Excellent

Kasie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is located across from Asheville Outlet so there’s plenty of shopping. Our room was very clean and updated. Only negative is there wasn’t a coffee maker in our room. We would definitely stay again.
Stayed 2 nights in Nov 2023
Response from Kevin on 13 Nov 2023
Thank you for your stay. We hope to see you again soon!

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the places
Stayed 1 night in Nov 2023
Response from Front desk on 14 Nov 2023
Thank you for your stay.

10/10 Excellent

Abner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved staying here. It was super clean. Friendly staff as well. Would recommend to other and would stay again in the future.
Stayed 1 night in Oct 2023
Response from Kevin on 30 Oct 2023
Thank you for your stay. We hope to see you again.

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front desk on 30 Oct 2023
Thank you for your stay.

10/10 Excellent

Marcellus

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Positive/pleasant staff, clean, updated rooms, timely staff response and competitive rates,
Stayed 1 night in Oct 2023
Response from Kevin on 30 Oct 2023
Thank you for your stay. We hope to see you again.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Kevin on 30 Oct 2023
Thank you for your stay. We hope to see you again.

10/10 Excellent

Randy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
First let me say I am a VERY PICKY when it comes to new areas and hotels. My biggest fear are bed bugs and unsanitary areas. This property was very clean, and the beds were well protected, which means the owner care about their property & product!! If you’re reading this please book!!! -Travel Nurse
Stayed 1 night in Oct 2023
Response from Kevin on 24 Oct 2023
Thank you for your stay. We hope to see you again.

6/10 Okay

George

Travelled with family
Disliked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Front desk on 30 Oct 2023
Thank you for your stay.

2/10 Terrible

Carolyn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not stay at the property, as they misrepresented the room. We rented a king suite for 3 people since every suite we have rented has a fold out couch. This Rodeway Inn however did not. We called the front desk and the woman said when they replaced the couches they chose to go with regular ones. My husband said we all couldn't sleep in the bed and she asked if one of us could sleep on the floor. We decided to leave because we all did not have a bed and sleeping on the floor was NOT an option. Now we are out a night's sleep since we have to drive 4 hours home in the middle of the night and out almost $300.00 for a hotel room we never slept in.
Stayed 1 night in Oct 2023
Response from Rodeway Inn on 24 Oct 2023
Thank you for your comments. We apologize for any inconvenience you have experienced.

8/10 Good

brett

Liked: Cleanliness, staff & service
Is what it is. Cheapest in the area and solid place.
Stayed 2 nights in Oct 2023
Response from Front desk on 21 Oct 2023
Thank you for your stay.

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Front desk on 21 Oct 2023
Thank you for your stay

10/10 Excellent

Elizabeth

Stayed 2 nights in Oct 2023
Response from Kevin on 6 Nov 2023
Thank you for your stay.

8/10 Good

Amanda

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Front desk on 9 Oct 2023
Thank you for your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kevin on 9 Oct 2023
Thank you for your stay.

10/10 Excellent

eli, Asheville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is great place I love it
Stayed 3 nights in Sep 2023
Response from Kevin on 5 Oct 2023
Thank you for your stay.

4/10 Poor

Sarah

Travelled with partner
Disliked: Amenities, property conditions & facilities
The hotel has been recently redone and the room was fine. We had a leaky shower but not a big deal. The hallway and elevator smelled really strongly of smoke. It also seemed like there were a lot of people who were living there full time. A drunk guy wanted to start a fight with us on the parking lot (the parking lot behind the building has a lot of abandoned cars in the grass and was sketchy). I definitely wouldn't have been comfortable there alone or if our kids had been with us.
Stayed 2 nights in Sep 2023
Response from Front desk on 2 Oct 2023
Thank you for your stay. We apologize for any inconvenience during your stay. We will continue to improve our services.

2/10 Terrible

Misty

Disliked: Cleanliness, staff & service, property conditions & facilities
We were near the stars and someone slammed the door every 5 minutes throughout the night.
Stayed 1 night in Sep 2023
Response from Front desk on 2 Oct 2023
Thank you for your stay. We apologize for any inconvenience during your stay.

8/10 Good

Norma

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The receptionist was very rude
Stayed 2 nights in Sep 2023
Response from Front desk on 26 Sept 2023
Thank you for your stay. We apologize for any inconvenience to your stay. We will use your feedback to improve our services.

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front desk on 26 Sept 2023
Thank you for your stay.

6/10 Okay

Angela

Stayed 1 night in Sep 2023
Response from Front Desk on 2 Oct 2023
Thank you for your stay

4/10 Poor

Patrick

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location was great especially with two dogs (petco is in front of the hotel). They are in the end stages of remodeling I believe, which didn’t bother us. Our issues were the lingering moldy/mildew smell throughout the building and room. The a/c unit buttons were non existent so we had no way of adjusting the air in our room. The staff did bring us a fan so that helped a bit. There was no tv remote and were able to get a new remote the second night we were there. The bedding was extremely itchy as well. The staff was nice and helpful but I wouldn’t stay again.
Response from Front desk on 7 Sept 2023
Thank you for your stay. We are continuing to make improvements to provide a better stay for everyone.

2/10 Terrible

Jun

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the one of the worst properties I ever stayed at. First of all, lots of things broken in the room, dirty carpet and terrible service. We stayed there for 2 nights and nobody came to clean it up after 1 night. In the super early morning (around 3am), one kid on our floor went rampant and made noises for the next hour. Despite multiple attempts to reach front desk for help, the line was always busy somehow. For anyone looking for a place to stay, pay a little extra if you want to a much better overall experience. Avoid this place at all costs!
Stayed 2 nights in Sep 2023
Response from Front Desk on 5 Sept 2023
Thank you for your stay. We apologize if you did not enjoy your stay.

10/10 Excellent

Suyen

Liked: Staff & service, property conditions & facilities
The property was nice and clean. It needed a better AC, but other than that I cannot complain.
Stayed 1 night in Sep 2023
Response from Kevin on 5 Sept 2023
Thank you for your stay.

10/10 Excellent

Audriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Kevin on 23 Aug 2023
Thank you for your stay!

10/10 Excellent

Carla

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2023
Response from Kevin on 23 Aug 2023
Thank you for your stay.

6/10 Okay

Victoria

Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
First room had a tv that only played in Spanish. I was moved to another room that was hot as hell. I turned the air conditioner on and it was loud as can be. It woke me up every time it kicked on. Behind the bathroom door was filthy and the toilet leaked! I should get some money back!
Stayed 1 night in Aug 2023
Response from Front desk on 15 Aug 2023
Thank you for your stay. Apologize for the inconvenience.

10/10 Excellent

Brenda, centre hall

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms where very clean , updated bathroom , staff very helpful
Stayed 2 nights in Jul 2023
Response from Kevin on 20 Jul 2023
Thank you for your stay.

10/10 Excellent

Archana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
staff was really helping and good in nature.
Stayed 1 night in Jul 2023
Response from Kevin on 10 Jul 2023
Thank you so much for your stay. We hope to see you next time.

4/10 Poor

Brett

Travelled with family and small children
Liked: Cleanliness
Room was advertised as two queens and a twin sofa bed. After checking in and going to the room to find no sofa bed was a sock. Asked the front desk about getting our room with with the sofa bed and she looked at me funny and said we don’t have sofa beds. She said maybe that was before they remodeled. Well, not having a third bed is very inconvenient when you have two adult and three children.the lady at the front desk didn’t seem to care we were completely short a bed. Maybe try fixing your website information on Expedia.
Stayed 1 night in Jul 2023
Response from Front desk on 10 Jul 2023
Thank you for your stay. We apologize for the inconvenience.

10/10 Excellent

elizabeth N

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Kevin on 10 Jul 2023
Thank you for your stay.

2/10 Terrible

Natalie

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Ah, where do I begin? For starters, I am never one to complain, but I feel that this review is necessary due to safety concerns at this hotel. I enters my room (304) to find crumbs and hair throughout the bed. It was clear that the bed had been slept in after being made, and that someone forgot to clean up their mess. I went on to find a shower covered with hair and dirt from the previous occupants, and later, some black mold on the pillows and mattress. However, these were very minor concerns in my book. I was thinking, cheap hotel - you get what you pay for. But then, the icing on the cake. Not once, but TWICE - people entered my room in the middle of the night. Initially, the staff double booked my room, and a young woman and her small children entered my room during night time hours. Then, when that woman told the hotel staff that the room was occupied, the receptionist at the front proceeded to then enter our room herself. This was an extreme invasion of privacy and could have ended much worse had either party had malicious intent. Luckily, we remained level headed toward staff, despite the utter carelessness. I have learned two life lessons from this trip: 1. Always lock the mortise lock in a hotel. 2. NEVER stay at a Rodeway Inn!
Stayed 1 night in Jun 2023
Response from Hotel on 1 Jul 2023
We apologize for the inconvenience. We will use your feedback to better improve our services. Thank you.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Not a fancy property, but clean and comfortable. No complaints.
Stayed 1 night in Jun 2023
Response from Kevin on 6 Jun 2023
Thank you for your stay.

4/10 Poor

Deborah

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
What I did not like was that the desk clerks confused me with another client of the same name and charged me for my 2 day stay and for her 3 day stay. So my 294.00 for 2 nights and 15.00 for pets became 774.05 plus the pet fee of 20.00 per night (that Expedia advertised for 15.00 per night). Needless to say. I was upset. I called and the person I spoke to told me what happened and assured me that I would not be charged for anything except the 294.00 and the pet fee overage would be refunded.
Stayed 2 nights in May 2023
Response from Front desk on 31 May 2023
We apologize for the confusion. It is not everyday that we receive the same name of guests but different people. We can assure you that we have not charged you more than you should have. Thank you.

6/10 Okay

Carl

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in May 2023
Response from Kevin on 30 May 2023
Thank you for your stay.

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Kevin on 30 May 2023
Thank you for your stay.

8/10 Good

Karen

Stayed 1 night in May 2023
Response from Kevin on 31 May 2023
Thank you for your stay.

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly, room was clean and comfortable.
Stayed 2 nights in May 2023
Response from Kevin on 22 May 2023
Thank you for your comments. Hope to see you again!

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Kevin on 7 May 2023
Thank you for your stay.

2/10 Terrible

Eric

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Just don’t.
Stayed 1 night in Apr 2023
Response from Kevin on 17 Apr 2023
Dear guest, thank you for your comments. We appreciate your stay with us but would like to get more feedback on what went wrong. If you feel like you would like to discuss the matter, please give the hotel a call directly and ask to speak with the Manager, Kevin. Thank you.

4/10 Poor

Pamela

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Better to find a friendly Hostel
I was first given a room right near the front lobby where I would have been in earshot of every exchange in and out the front door. The room looked USED with crumpled beds and a STRONG ODOR OF CIGARETTES. I REFUSED IT.Next I was taken to a nearby room a bit further from the lobby. It was cleaner-looking but still a faint smell of smoke. There were no bath towels and one tiny bar of soap. No bath mat. Coffee-maker was broken. Voices around me and doors opening and closing routinely. Overall— it was highly unsatisfactory. I should have checked out immediately but I had just had eye surgery and couldn’t drive.
Stayed 1 night in Dec 2022
Response from Front desk. on 2 Jan 2023
Thank you for your stay.

4/10 Poor

Riley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2022
Response from Front desk on 2 Jan 2023
Thank you for your stay.