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Reviews of Days Inn by Wyndham Asheville/Mall

2 out of 5
Days Inn by Wyndham Asheville/Mall
201 Tunnel Road, I-40 & Hwy 240, Asheville, NC

Reviews

6.2
Rating 10 - Excellent. 170 out of 1001 reviews" "
Rating 8 - Good. 260 out of 1001 reviews" "
Rating 6 - Okay. 214 out of 1001 reviews" "
Rating 4 - Poor. 201 out of 1001 reviews" "
Rating 2 - Terrible. 156 out of 1001 reviews" "

6.4/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

8/10 Good

Melissa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, shower was nice, TV offered good options. Front desk staff were rude. Pool was not operational one day and freezing once it was operational. Lobby was nice and complimentary breakfast was very basic (partly due to Covid).
Stayed 3 nights in Jul 2021

2/10 Terrible

Treva

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like anything. This hotel was closed but Expedia booked us anyways. Got there and the hotel was about to be bulldozed. Huge inconvenience on our travel.
Stayed 1 night in Sep 2021

4/10 Poor

Katherine

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The room smelled like smoke and AC barely worked so we didn’t end up staying.
Stayed 1 night in Aug 2021

6/10 Okay

Chelsea

Travelled with family
Liked: Staff & service, room comfort
Great staff
Not the most well kept place, but staff was super friendly and accommodating.
Stayed 2 nights in Aug 2021

4/10 Poor

Ben

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Kari, the gal that checked me in was nice. Our room was clean, the pool water was crystal clear. The rest of the property needs help. Pick up trash, stop looking like a drug rehab center.
Stayed 2 nights in Aug 2021
Response from Aaron S on 23 Aug 2021
Dear Ben, Thank You for your feedback, We will address this quickly with our Maintenance Staff

10/10 Excellent

Thomasina

Stayed 1 night in Aug 2021

2/10 Terrible

Karen

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in but didn’t stay. Unsafe with homeless and room smelled, bed looked like someone laid in it walls and doors filthy. Don’t stay here! Friends room had no towels and holes in sheets, light not working. Wyndham should be ashamed to have this place associated with their name! Anything on Tunnel St is filled with homeless! Was told by an uber driver that transients allowed to stay here during the week! We drove 26 miles to stay in Arden at the Courtyard by Marriott where we had a great stay.
Stayed 2 nights in Aug 2021
Response from Aaron S on 23 Aug 2021
Dear Karen, Thank You for letting us know about your experience, we are glad to hear you found another hotel to suite your needs.

10/10 Excellent

Vassie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from Aaron S on 23 Aug 2021
Dear Vassie, Thank You for letting us know about your stay here with us. We appreciate your comments.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Awful Dirty and Bug Infested
Stayed 1 night in Aug 2021
Response from Aaron S on 17 Aug 2021
Dear Guest, Thank You for letting us know about your stay. We will research your reservation and correct any issues with your guest room to ensure going forward we do not have the same problem.

6/10 Okay

Alex

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2021
Response from Aaron S on 17 Aug 2021
Dear Alex, Thank You for taking the time to leave us your feedback.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was filthy. The towels were threadbare. The carpet dirty and the sheets had a red stain on them which were plain to see-I was told it was a rust stain. Even so, the fitted sheet should not have been used. The worst of it all was the bathtub! It’s the worst hotel I have ever stayed in! It was quite an eye opener.
Stayed 2 nights in Jul 2021
Response from Aaron S on 14 Aug 2021
Dear Anonymous, Thank You for taking the time to let us know about you stay. We are saddened to hear about your experience, however we will address these concerns with our Housekeeping Department

4/10 Poor

Christine

Disliked: Staff & service, property conditions & facilities, room comfort
Double billed, not given room I booked
I don’t really expect much from a days inn—they are all pretty old and in disrepair—but when I get ripped off financially as well I have to say something. I prepaid for a king room on hotels.com via PayPal and when I went to check in, was informed a king room wasn’t available and was assigned to double room 111 (this room has a really strange stain on the bathtub so I wouldn’t shower while I was there). Then the hotel charged my debit card (shown for “incidentals”) for the room AGAIN so now I have paid for the wrong room TWOCE. When I called the hotel to explain I had been double billed, the desk clerk who Answered claimed I had been a “no Show”—this will be news to the desk clerk And maintenance. Guy on duty, who kept having to bring new key cards for us to get in the room because none of them worked in the room lock. Since I can’t get a response from either hotels.com or the hotel, I filed a dispute with PayPal in the hopes of getting one of the charges reversed so I at least only paid for the crappy/wrong room once.
Stayed 1 night in Jul 2021
Response from Aaron S on 3 Aug 2021
Dear Christine, Thank You for letting us know about this issue, We will look into your reservation for any billing error and get that corrected for you

2/10 Terrible

Christpher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth what I was charged
The hotel room was very dirty. The parking lot LED lights were set in strobe and when I asked about this I was told it was on purpose. I barely got any sleep because of this. I was only able to shower once due to not getting new towels (even though the first ones didn’t look washed). Overall this was not worth the money spent.
Stayed 2 nights in Jul 2021
Response from Aaron S on 3 Aug 2021
Dear Christopher, Thank You for taking the time to let us know about your stay. We will look into your guest room to ensure that it is up to Days Inn Standards going forward.

4/10 Poor

Sally

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Disappointed
I was disappointed in the size of the beds. I was also upset that the room beside us being they were smoking weed so much it came through our vent which we had a 5 year old with us. They also partied and argued all night causing us to not get sleep. We also were disappointed with the vending machines because the homeless people were sleeping beside the machines.
Stayed 1 night in Jul 2021
Response from Aaron S on 3 Aug 2021
Dear Sally, Thank You for letting us know about your stay here with us. We are sorry to hear you were disappointed in any way. We will continue to work with our Staff to ensure they are monitoring the property closer to ensure only guests are onsite and being quiet

4/10 Poor

Keri

Disliked: Amenities, property conditions & facilities
The beds were comfortable. The hotel in general was run down and it seemed under staffed.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs, gross shower, smelly room, loud people by the pool late at night. Never again.
Stayed 1 night in Jul 2021
Response from Aaron S on 3 Aug 2021
Dear Guest, Thank You for taking the time to let us know about your experience, We will address these issues with our Housekeeping department to ensure they are properly cleaning the guest rooms.

6/10 Okay

Virginia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Virginia

Stayed 1 night in Jul 2021

6/10 Okay

Jeff

Not bad for the price
The room was ok. Location was very convienent. No towels in the room when we checked in.
Stayed 2 nights in Jul 2021
Response from Aaron S on 3 Aug 2021
Dear Jeff, Thank You for letting us know about your stay.

4/10 Poor

Mary

Disliked: Cleanliness, property conditions & facilities, room comfort
The staff was nice and the price was affordable but the conditions were terrible. There was black mold growing in the A/C units, the shower drain was clogged with hair and there were no stoppers for the sinks. The rooms smelled unclean and like smoke. There were homeless people walking around everywhere. It was pretry disappointing.
Stayed 1 night in Jul 2021
Response from Aaron S on 3 Aug 2021
Dear Mary, Thank You for the kind words about our staff. Will work with out Housekeeping and Maintenance Departments to ensure our rooms are up to Days Inn Standards

8/10 Good

Rikitta

Stayed 1 night in Jul 2021
Response from Aaron S on 27 Jul 2021
Dear Rikitta, Thank You for taking the time to share your feedback with us, We are pleased you enjoyed your stay here with us.

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty
Stayed 1 night in Jul 2021
Response from Aaron S on 27 Jul 2021
Dear Valued Guest, Thank You for letting us know about your stay, We will address this issue with our Housekeeping Department.

4/10 Poor

Verified traveller

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointed that the front desk "macho night manager" put us in a ROACH INFESTED room, my son slept in the car after killing 25 roaches; there were no towels nor toilet paper in the room. My mother was not feeling well, so we dealt with it the first night. The next morning the house keeping staff and front desk lady were GREATLY helpful and moved us immediately to a newly cleansed room.
Stayed 2 nights in Jul 2021
Response from Aaron S on 27 Jul 2021
Thank You for letting us know about your experience, We have taken care of this issue and we are very sorry about the first nights issues.

2/10 Terrible

John

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Chelsea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap rooms
Awesome
Stayed 2 nights in Jul 2021
Response from Aaron S on 27 Jul 2021
Thank You Chelsea,

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
It was the craziest experience ever. We got our room. After a couple hours the ac started splitting out water on the floor. We went to front desk to ask for a different room. Then he finally gave us another room. We went to that room which a couple people were in it. So we go back to front desk. Finally he gave us the room that couple had the keys to. Finally we get to the room. Everything worked fine, but we had no towels. Then at breakfast that was par. Still hotel had no towels.
Stayed 1 night in Jul 2021
Response from Aaron S on 27 Jul 2021
Dear Valued Guest, Thank You for letting us know about your stay. We will look into this matter to ensure it is taken care of proplerly.

2/10 Terrible

Verified traveller

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is an older hotel that needs some TLC. Terribly understaffed. It took almost 25 minutes to get checked in and the gentleman at the front desk was struggling with the computer. He was having problems accepting credit cards. We finally got to the room and there were no towels, a cigarette burn on one of the comforter covers and later we found that the carpet was soaked under the A/C. It was late, a Friday night, and we had a pet with us so we just made the best of it.
Stayed 1 night in Jul 2021
Response from Aaron S on 27 Jul 2021
Dear Valued Guest. Thank You for letting us know about your stay. We will address any issue with you room to ensure it is up to Days Inn Standards.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Aaron S on 27 Jul 2021
Dear Timothy. Thank You for sharing your experience with us. We are pleased you enjoyed your stay here with us.

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was top notch. Everything we needed. Pool was huge (7 ft). The rooms were clean.
Stayed 1 night in Jul 2021
Response from Aaron S on 27 Jul 2021
Dear Guest Thank You for letting us know about your stay. We are pleased to hear you enjoyed your self and hope you will remember us in the future.

6/10 Okay

Verified traveller

The room smelled and there were no towels upon check in.
Stayed 2 nights in Jul 2021
Response from Aaron S on 27 Jul 2021
Dear Valued Guest. Thank You for letting us know about a smell in your room. We will look into it to ensure it is taken care of properly.

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Aaron S on 27 Jul 2021
Dear Bonnie, Thank You for letting us know about your stay here with us. We are pleased that you enjoyed yourself while here with us.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is very run down and filthy. We couldn’t stay. We immediately took our stuff back to the car and left. No towels, hair in the beds, gaps under the door, greasy food fingerprints and hair on the phone, which didn’t work, severely outdated, dirty and drippy bathroom. My husband looked at me and said, I can’t sleep here. We drive 2.5 more hours to Columbia to get a different hotel.
Stayed 1 night in Jul 2021
Response from Aaron S on 27 Jul 2021
Dear Guest Thank You for taking the time to let us know about your stay. We will look into this issue and work with our Housekeeping to ensure the property is cleaned properly in the future

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021
Response from Aaron S on 27 Jul 2021
Dear Guest Thank You for letting us know about your stay. We are Sorry we fell short of your expectations but we will work harder with our Staff to ensure this does not continue

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Drugs and Hookers! Don’t stay here.
Stayed 1 night in Jul 2021
Response from Aaron S on 17 Jul 2021
Dear Anonymous, Thank You for taking the time to leave your feedback. We will work with our agents to ensure they keep a watchful eye out

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Aaron S on 27 Jul 2021
Dear Guest, Thank You for taking the time to let us know about your stay .

6/10 Okay

Gail

Travelled with family
Liked: Cleanliness, staff & service
Good second option
Old outdated rooms in which some of the things were in disrepair or just old. The overall layout of the motel was nice with a nice pool located centrally. The beds were not comfortable but the room was clean and the rate was cheap for the area. The concierge, Gail was super nice, welcoming and helpful.
Stayed 1 night in Jul 2021
Response from Aaron S on 23 Aug 2021
Dear Gail, Thank You for taking the time to let us know about your stay. I will also let Gail know you appreciated her hospitality.

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
It’s Horrible!! Don’t stay!! Nasty!! No towels in rooms had to hunt someone down to get them! The coffee pot in room still had the stuff in it from who knows when. Homeless people doing drugs everywhere! Stuff Rude and hateful!! The chain just needs to shut it down! We have stayed in Days inn in other places and have been pleased. But this one is a disgrace to the chain!!
Stayed 1 night in Jul 2021
Response from Aaron S on 12 Jul 2021
Dear Guest, Thank You for taking the time to leave us your feedback. We are saddened to hear about your experience and we will work with our Staff to ensure our Days Inn is up to Standard.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bugs in bed
Stayed 1 night in Jul 2021
Response from Aaron S on 12 Jul 2021
Dear Guest Thank You for takin the time to let us know about the situation you experienced we will look into your guest room and correct any issue.

6/10 Okay

Wendy

Travelled with group
Stayed 1 night in Jul 2021

4/10 Poor

Lindsey

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Aaron S on 10 Jul 2021
Dear Lindsey, Thank You for taking the time to leave us your feedback. We are very sorry to hear you did not enjoy your stay here with us. We will work harder with out Staff to ensure everything is up to Days Inn Standards

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
AC not working. No toilet papers.
Stayed 2 nights in Jul 2021
Response from Aaron S on 6 Jul 2021
Dear Guest, Thank You for taking the time to leave us your feedback. We will address your concerns with our Maintenance and our Housekeeping staff

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms had bugs and were not clean or maintained. The room didn’t have towels. Outside the hotel and in the parking lot were homeless people with carts. The hotel also no longer offers breakfast and uses the COVID excuse, even though every other hotel offers complimentary breakfast and it’s July 2021. I would not stay here again and definitely believe it is overpriced.
Stayed 1 night in Jul 2021
Response from Aaron S on 6 Jul 2021
Dear Guest, Thank You for taking the time to let us know about your stay here with us. We are working to correct any issues you experienced while here with us.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very unclean, the non-smoking room smelled like smoke, did not shower because facilities were so disgusting.
Stayed 1 night in Jul 2021
Response from Aaron S on 4 Jul 2021
Dear Anonymous, Thank You for taking the time to leave us your feedback. Will will address this directly with our Housekeeping and Maintenance Staff

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located clean hotel.
Stayed 1 night in Jun 2021
Response from Aaron S on 1 Jul 2021
Dear Valued Guest, Thank You for taking the time to leave us your feedback. We are pleased you enjoyed your stay here with us.

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
I was very disappointed with the rooms. They were not clean, the wall had a hole in it was a cord connected to a power cord for several items plugged into it, the bathtub was not clean and unusable, the coffee maker was filthy, there was used soap in the room my husband and I shared, there was no cover on the iron ( I used a towel in order to iron). I truly feel as if we deserve some of our funds back for what we did not receive. The staff was nice; however. We were told that one person had to clean 40 rooms and they had only two people to clean approximately 80 rooms. It was stated that they could not find workers, but we as consumers should not have to pay the price. When we left, my husband noticed a "crack" pipe on the ground at the bottom of the stairs. The overall property to me was unsafe. The only reason we did not leave was because you had already take the monies out of my account and the hotels were full in the area. In addition, we were there with our grands because of a sports event. I felt that we were without a choice short of staying in our car. I took pictures of the condition of the rooms and will be glad to send them to you. I would not recommend anyone to stay at this hotel!
Stayed 2 nights in Jun 2021
Response from Aaron S on 29 Jun 2021
Dear Valued Guest, Thank You for taking the time to let us know about your concerns. We will address these issues with the proper departments to quickly ensure that our property is up to Days Inn Standards.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
Our bathroom featured a broken toilet seat, no shower curtain and only one bath towel for 2 guests. Not good for $160/night.
Stayed 1 night in Jun 2021
Response from Aaron S on 29 Jun 2021
Dear Valued Guest. Thank You for letting us know about your stay here with us. We will address this with our staff to ensure this type of situation does not continue into the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Aaron S on 29 Jun 2021
Thank You for letting us know about your stay here with us. We are pleased to hear that you enjoyed your stay

6/10 Okay

Harrell

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Disappointed
The lids for the coffee cups had dirt around the ring. The bathroom sink was not clean and there was a piece of jewelry on the counter. Also the sheets did not feel clean
Stayed 1 night in Jun 2021
Response from Aaron S on 17 Aug 2021
Dear Harrell, Thank You for taking the time to share this with us. We will address this with our Housekeeping Department to ensure they are checking everything in the guest rooms.

4/10 Poor

Ariel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2021
Response from Aaron S on 22 Jun 2021
Dear Ariel, Thank You for taking the time to leave us your feedback. We will work with our staff to ensure that every guest experience is above Days Inn Standards.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience - Don't Stay Here
This hotel is run down and very dirty. Trash all over outside one of the rooms. Customer Service was non-existent. Building was poorly maintained. Old worn out carpet. No towels in room. Hangers were missing from the room. I would not recommend this hotel at all. For the price go else where.
Stayed 1 night in Jun 2021
Response from Aaron S on 22 Jun 2021
Dear Valued Guest, Thank You for taking the time to leave us your feedback about your stay. We will work as quickly as we can to ensure that everything is up to our Days Inn Standards.