Arrowhead Lake Holidays from NZ$3,419

We stayed there with two small children, and it was fantastic. The room was very spacious, and the bed with the curtain served as a little fort for them. The building seemed designed as an office building, so the floor was solid (soundproof), and the ceiling was high. A fully equipped kitchen with a large fridge was perfect! They also have a huge laundry room and a decent gym. The laundry room has some games, so kids can enjoy that too, and having laundry on site is extremely helpful with children. The shower area was a bit tricky, but as long as your kids can shower, it's all good. Well-thought-out design. In addition to all of that, the staff were very nice and helpful. Thank you so much! Wall Street is a great location for kids — our kids particularly enjoyed the playground at Battery Park, a nice indoor playground near NYSE, ferries to see the Statue of Liberty, taking one subway stop to visit the Transit Museum, and the tour bus we could hop on from Trinity Church, etc. Anyway, we highly recommend this hotel 👍

Quiet hotel close to Empire State Building and other attractions. Would stay again.

Loved the room and the ambience but had hell getting our Amazon packages from the front desk

You can not beat the location of Herald Square for NYC. The subway station is close, and even better, there is an extensive, full grocery story across the street (Jack's) as well as many Asian shops and restaurants around the corner. The street-side rooms are noisy, as expected, but that is part of the NYC experience. On our first night, we requested to be moved as our room did not have functional outlets in the bathroom and the fan did not work. The staff was prompt, helpful and apologetic. The only downside for us was no fridge or microwave. Breakfast was the typical Hilton breakfast. No frills, but options and a nice way to feel like you're saving money.

I had a very disappointing experience with the airport shuttle service. It took the shuttle driver an hour and a half to pick me up from the airport. During that time, I called the hotel at least six times to ask for an update, and each time I was simply told that the driver was “on the way.” It was 3:00 a.m., and being left waiting that long with no accurate information was extremely frustrating and unacceptable. I hope the hotel improves its shuttle service and communication with guests.