2 outdoor pools, open 6:00 AM to 9:00 PM, pool umbrellas, pool loungers

Reviews of Taumeasina Island Resort

4.5 out of 5
Taumeasina Island Resort
Beach Road, Apia

Reviews

8.6

Excellent

Rating 10 - Excellent. 212 out of 397 reviews" "
Rating 8 - Good. 111 out of 397 reviews" "
Rating 6 - Okay. 47 out of 397 reviews" "
Rating 4 - Poor. 19 out of 397 reviews" "
Rating 2 - Terrible. 8 out of 397 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sharron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely resort. Great pool area and snorkelling off beach was good. Staff are lovely and helpful. Easy to get into Apia.
Stayed 2 nights in Apr 2024
Response from Reservations on 20 Apr 2024
Talofa lava Sharron, Thank you so much for your perfect scores regarding your recent stay with us. We trust your stay was memorable and we hope you are already planning your return. If there was anything that we could have done to make your stay more memorable, we would love to hear from you. Thank you and we look forward to your return. Best regards.

10/10 Excellent

Tanya

Liked: Staff & service
Stayed 7 nights in Apr 2024
Response from Reservations on 19 Apr 2024
Talofa Lava Tanya,Thank you so much for your perfect scores regarding your recent stay with us. We hope you have made memories and are already planning your return.If there was any area whereby we could have done better to enhance your stay, we would love to hear from you. Thank you once again and we look forward to your return. Kind regards

10/10 Excellent

Malu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 4 nights in Apr 2024
Response from Reservations on 17 Apr 2024
Talofa Lava Malu, Thank you so much for your perfect scores on your feedback regarding your recent stay with us. We hope you have made memories along the way and are already planning your return. If there was anything that we could have done to enhance your stay further, we would love to hear from you. Thank you and kind regards.

6/10 Okay

Matt

Liked: Staff & service
Average property, just a slightly rundown feeling and okay food.
Stayed 6 nights in Apr 2024
Response from Reservations on 17 Apr 2024
Talofa Lava Matt, Thank you for your feedback regarding your recent stay with us. We are currently working on enhancing our property with constantly painting the rooms and blocks and our room linens are fresh with the new orders. If there was any aspect that requires immediate attention, we would love to hear from you so that our team can work on it ASAP. Thank you once again and we look forward to hearing from you soon. Thank you and kind regards.

10/10 Excellent

Junior

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Reservations on 16 Apr 2024
Talofa Lava Junior, Thank you so much for your perfect scores. We trust your stay was memorable and hope you are already planning your return. If there was anyway we could have made your stay better, we would love to hear from you. Thank you once again and we look forward to welcoming you home. Kind regards.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had an amazing experience during our stay at the Taumeasina. We spent almost two weeks at the resort and highly would recommend to stay at Taumeasina Island Resort. All staff from Nathan as GM to the cleaners were extremely hospitable and welcoming. I would like make a special acknowledgment to Tom as he was really helpful and made our stay even better with some of the work he did for my family behind the scenes! On a personal note, I grew up in Samoa as a child and it was the first time staying at resort on the island and first time taking my family to Samoa. As a collective, we can truly say that our experience in Samoa will never be forgotten and our experience staying at Taumeasina was a key driver for that, Fa'afetai tele lava and we look forward to our next stay!
Stayed 8 nights in Apr 2024
Response from Reservations on 24 Apr 2024
Talofa Lava Carlos, Thank you so much for your perfect scores based on your recent stay with us. We are so happy to hear that everything went well and hopefully you have taken lots of memories with you. So happy to hear that Tom contributed to this too.If there is anything we can do to further enhance your stay, we would love to hear that too. Thank you once again and we look forward to your return. Best regards.

6/10 Okay

Troy

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Cleanliness - Room had cob webs in corners and carpet looked like it wasn't vacuumed. Saw chicken bones left by the pool that hadn't been cleaned up for more than 4 hours. Pool deck had boards that weren't nailed down and could be a hazard. Had to ask (call and go to front desk) 4 times to have room service food and plates taken. Overall the property has potential, they just need to step it up in multiple areas of the property.
Stayed 3 nights in Mar 2024
Response from Reservations on 9 Apr 2024
Talofa Lava Troy, Thank you for providing your feedback regarding your recent stay with us as we value your feedback to allow us the opportunity to better our services and facilities. We sincerely apologize for any inconvenience caused during your stay and we hope that the issues raised whilst you were here had been actioned accordingly. This has been escalated to the respective departments concerned and for them to relook into their processes so that these are not repeated. We thank you so much once again and we do hope that this does no put a damper on your overall experience here in the resort and Samoa. We look forward to welcoming you home. Fa'afetai tele lava and best regards.

10/10 Excellent

Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and look forward to coming back on Friday 😊
Stayed 3 nights in Mar 2024
Response from Reservations on 4 Apr 2024
Talofa Lava Carlos. Thank you for your perfect scores regarding you recent stay with us. We hope you are making memories in Samoa and we look forward to you return tomorrow. Enjoy the rest of your stay and kind regards.

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Reservation on 3 Apr 2024
Talofa Lava Ellen, Thank you for your scores regarding your recent stay with us. We hope you had a memorable stay and are already planning your return. If there was anyway we could have made your stay more memorable, we would love to hear from you. Thank you and kind regards.

10/10 Excellent

Justin, Anchorage

Stayed 5 nights in Mar 2024
Response from Reservations on 22 Apr 2024
Talofa Lava Justin, Thank you for your perfect scores regarding your recent stay with us. We trust you have made memories along the way and are hopefully planning your return. If there was anything that we could have done to further enhance your stay, we would love to hear from you. Thank you once again and we look forward to your return. Thank you and kind regards.

10/10 Excellent

Javier, Hamilton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice island resort that my family and I enjoyed. Friendly staff and great food from the Hotel restaurants. It will be great to have a convenient store onsite for basic needs.
Stayed 3 nights in Mar 2024
Response from Reservations. on 31 Mar 2024
Talofa Lava Javier, Thank you for your perfect scores regarding your recent stay with us. We are happy to hear it was enjoyable and hope that you are already planning your return. If there was anything that we could have done to make your stay more memorable, we would love to hear from you. We look forward to your return. Happy Easter and best regards.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
First class establishment.
Stayed 6 nights in Mar 2024
Response from Reservations on 13 Mar 2024
Talofa Lava Paul, Thank you so much for your perfect scores regarding your recent stay with us. We hope you have made lots of memories. If there was anything that we could have done to make your stay better, we would love to hear from you. We look forward to welcoming you home. Thank you once again and best regards.

8/10 Good

Jacinta

Stayed 3 nights in Mar 2024
Response from Reservations on 31 Mar 2024
Talofa Lava Jacinta, Thank you for your scores regarding your recent stay with us. We hope you enjoyed your stay with us and have taken hope lots of memories. If there was anything we could have done to make your stay more memorable, we would love to hear from you. Thank you once again and we look forward to your return. Best regards

8/10 Good

Stewart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small beach with coral comming to near surface. Great pool, breakfast good. Sadly no pizza available for lunch/dinner.\. Great view from room.
Stayed 3 nights in Feb 2024
Response from Reservations on 8 Mar 2024
Talofa Lava Stewart, Thank you so much for your feedback regarding your stay. We sincerely apologise we were not able to serve pizza as the ovens are still yet to be fixed (awaiting parts). Overall, we hope you had enjoyed your stay with us and are already planning your return.Thank you and kind regards.

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Reservations on 2 Mar 2024
Talofa Lava Jennifer, Thank you so much for your scores regarding your recent stay with us. We sincerely apologise for the inconvenience experienced throughout your stay. We thank you so much for your continuous support and look forward to welcoming you in the near future. Best regards.

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to unwind after a long day.
Stayed 1 night in Feb 2024
Response from Reservations on 27 Feb 2024
Talofa Lava Trisha, Thank you so much for your perfect scores. We certainly hope you had a wonderful stay and a memorable one as well. If there was anything we could have done to make your stay more memorable, we would love to hear from you. We look forward to welcoming you home.Best regards

4/10 Poor

Viena

Travelled with partner
Liked: Staff & service
I paid for deluxe king room and I got a standard room The bed was moving a lot and noisy., bathroom floor was dirty
Stayed 7 nights in Feb 2024
Response from Reservations on 22 Feb 2024
Talofa Lava Viena, Thank you for your feedback regarding your recent stay with us. We have checked on the Room type booked and noted that RM#103 was indeed an Ocean View room. Please advise if you had addressed this at reception so that we could have moved you. We have addressed the bathroom floor cleanliness issue to our Housekeeping team. Since the room is occupied at the moment, we will check on the bed once vacated. We sincerely apologise for the inconvenience experienced but do hope to looking forward to welcoming you home. Thank you and kind regards

10/10 Excellent

Joseph

Stayed 1 night in Feb 2024
Response from Reservations on 21 Mar 2024
Talofa Lava Joseph,Thank you so much for your perfect scores regarding your recent stay with us. We trust you had a wonderful time and are already planning your return. If there was anything we could have done to make your stay better, we would love to hear from you . We look forward to your return. Thank you and kind regards.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 5 nights in Feb 2024
Response from Reservations on 10 Feb 2024
Talofa Lava James. Thank you so much for your perfect scores. We hope you have taken back home, fond memories of the resort and are already planning your return. If there was anything that we could have done to make your stay more memorable, we would love to hear from you as well. We look forward to your return

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful villa
Stayed 4 nights in Jan 2024
Response from Reservations on 4 Feb 2024
Talofa Lava Jerry, Thank you for your perfect scores regarding your recent stay with us. We hope you have also taken home fond memories of the resort and Samoa as well. If there was anything we could have done to make your stay more memorable, we would love to hear from you. We look forward to your return. Best regards.

10/10 Excellent

Lamepa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Reservations on 30 Jan 2024
Talofa Lava Lamepa, Thank you so much for your perfect scores regarding your recent stay with us. We are grateful for this and hope you have taken fond memories of the resort and Samoa. If there was any way we could made your stay more memorable, we would love to hear from you. We look forward to your return. Best regards

10/10 Excellent

Jessie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From start to finish this resort was the BEST I’ve ever experienced ☺️ the staff goes above and beyond for you and everyone is so friendly! Our room was beautiful & so was the WHOLE resort! Will definitely be back again!
Stayed 2 nights in Jan 2024
Response from Reservations on 29 Jan 2024
Talofa Lava Jessie, Thank you Jessie for your perfect scores based on your experience here at Taumeasina Island Resort. We are happy to hear that your stay was memorable and hopefully you are already planning your return. We look forward to welcoming you home soon. Best regards.

10/10 Excellent

Alexandria

Travelled with family
Liked: Cleanliness, amenities
Best experience ever!
Stayed 3 nights in Jan 2024
Response from Reservations on 22 Jan 2024
Talofa Alexandria, Thank you for your feedback and your perfect scores regarding your recent stay. We hope you have taken home fond memories and are already planning your return. Best regards

8/10 Good

kori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely room, could use some more hooks in bathroom, and mirrors within the villa. The Ladies night shows were sensational. The dancing was some of the best, most entertaining, and authentic that we have seen in the world. The Samoan people are friendly & gentle.(great dancers too)
Stayed 6 nights in Jan 2024
Response from Reservations on 22 Jan 2024
Talofa Lava Kori, Thank you so much for your feedback. We hope you had enjoyed Samoa and have taken home fond memories.If there was anything we could do to have made your stay more memorable, please let us know so that we can work to improve. We look forward to your return. Thank you and kind regards

10/10 Excellent

Herrietta

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Taumeasina is literally the BEST hotel in Samoa. I never want to go anywhere else when staying at Taumeasina. Its hard to not yearn to go back. But this most recent stay, I felt like the sewer system is getting worse. I pray they're doing something about it.
Stayed 2 nights in Jan 2024
Response from Reservations on 15 Jan 2024
Talofa Lava Herrietta, Thank you so much for your feedback and thank you so much for your continuous support. Much appreciated. Our Maintenance Team is working on the sewer system and yes, there will be improvement. We look forward to your return. Best regards.

10/10 Excellent

Okusitino

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing highly recommend!!
Stayed 1 night in Jan 2024
Response from Reservations on 15 Jan 2024
Talofa lava Okusitino, Thank you so much for your perfect scores regarding your recent stay with us. We hope you have taken home fond memories of the resort and your Samoa as a whole. If there was any way we could have made your stay better, we would love to hear from you. We look forward to your return. Best regards.

2/10 Terrible

Norman

Travelled with family
Overrated for the price they charge. Not a true 5 Star Hotel. Second time staying there, Saletoga, Sheraton and Tanoa trump them hands down in customer service and so many other areas.
Stayed 2 nights in Jan 2024
Response from Reservations on 11 Jan 2024
Talofa Lava Norman, Thank you for submitting your feedback on your recent stay with us. We have noted that the Customer Service was a set back. It will be very helpful if you could please advise us on specific areas where we could have done better. Thank you and kind regards.

4/10 Poor

Ashlee

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Reservations on 9 Jan 2024
Talofa Lava Ashlee, Thank you for your scores. Please advise on how we could have made your stay better so that we can improve on it. We look forward to hearing from you. Kind regards.

8/10 Good

Hannah

Liked: Staff & service, property conditions & facilities
Whilst Taumeasina is so modern and has beautiful facilities, for the price of the stay the rooms are very small
Stayed 4 nights in Dec 2023
Response from Reservations on 9 Jan 2024
Talofa Lava Hannah, Thank you so much for your feedback. We do have online promotions and promotions by other booking avenues whereby you can get a better deal. In addition to this, Taumeasina Island Resort has a gym, spa, nightly entertainment and recreational activities whereby all are in one. Also, town is only 10mins away. Trust this justifies the price. Thank you and kind regards.

10/10 Excellent

Saulala

Stayed 1 night in Jan 2024
Response from Reservations on 9 Jan 2024
Talofa Lava Saulala, Thank you so much for your perfect scores. We hope you have taken back fond memories of the resort and Samoa as a whole. We look forward to your return. Thank you and kind regards.

8/10 Good

GALUEFA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely gardens and surroundings. A buggy request was always easy and the drivers were friendly also room service staff were lovely. The only downfalls i experience, upon check in we waited a while for someone to show us where our rooms are. I also emailed to request a shower chair for my elderly mother, the reply was one will be placed in the room a plastic chair. This was not the case when checked in, had to ask again for one. For a big resort, should probably invest in buying proper shower chairs for the elderly/disabled guests. A normal plastic chair like the one we were given for our stay is not a safe option.
Response from Reservations on 31 Dec 2023
Talofa Lava Galuefa, Thank you for providing your feedback regarding your recent stay with us. We are happy to hear that the staff and drivers were friendly. However we sincerely apologize for the check in and the delay in having the chair brought to your room. We will use this as an example of communication within the team as you did request for a chair to be placed in the bathroom. with the constant room changes, this should have been communicated. I do hope everything else was memorable during your stay. Many thx again and we look forward to your return. Best regards

6/10 Okay

Rosa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Feedback
Booked something different to what was offered at the hotel which was disappointing.
Stayed 2 nights in Dec 2023
Response from Reservations on 30 Dec 2023
Talofa Lava Rosa, Thank you for your feedback regarding your recent stay with us. We have received the confirmation as a Deluxe Ocean View King. We believe there was mention at the Front Desk that you had reserved a room with 2 double beds. Unfortunately, since we did not have any availability, we were not able to adhere to the room type change. We sincerely apologise for the inconvenience caused and would recommend to reconfirm with the resort direct on the bed type and if you wish to make changes to the bed type prior to arrival.Thank you and best regards.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Reservations on 31 Jan 2024
Talofa Lava Amy, Thank you so much for your perfect scores regarding your recent stay with us. We certaintly hope you have taken home fond memories of your stay and are already planning your return. If there was any way we could have done better to enhance your stay, we would love to hear from you too. We look foward to welcoming you home. Best regards

6/10 Okay

Moses

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Unfortunately for a high class resort that’s quite pricey we’ve stayed in cheaper hotels that were kept in better conditions. The bathrooms didn’t have enough toiletries, the room smelt terrible and just the overall service was not 5 star at all. We spent a week in Fiji before coming to Samoa and the service there far better. Come on guys yous need to lift your game! Constructive criticism.
Stayed 5 nights in Dec 2023
Response from Reservations on 29 Dec 2023
Talofa Lava Moses. Thank you so much for your feedback regarding your recent stay with us. We sincerely appreciate your feedback and do apologize for any inconvenience caused during your stay. We have escalated this feedback to the departments concerned so that we can better ourselves. We hope your recent experience does not mar your overall perception of Samoa and the resort. We thank you once again for your time in allowing us the opportunity to improve and we look forward to your return. Thank you and kind regards.

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Reservations on 26 Dec 2023
Talofa Lava Mathew, Thank you for your perfect scores regarding your recent stay with us. We hope you have taken back fond memories of the resort and Samoa as a whole. We do look forward to welcoming you back home. Thank you and kind regards

10/10 Excellent

Cecilia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time with the family! The staff are helpful and friendly and the facilities are the best I have experienced in Samoa. The children loved the swimming pool and also kayaking!
Stayed 3 nights in Dec 2023
Response from Reservations on 25 Dec 2023
Talofa Lava Cecilia, Thank you so much for your positive feedback and we hope you have taken back fond memories of the resort and Samoa and are already planning you return. We look forward to welcoming you home. Best regards.

8/10 Good

TESI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast buffet options. They have daily activities you can join in on - karaoke night was so much fun. Staff are friendly. Love the pool ❤️
Stayed 2 nights in Dec 2023
Response from Res on 22 Dec 2023
Talofa Lava Tesi,Thank you for your scores regarding your recent stay with us. If there was any way we could have done things better to enhance your stay, we would to hear from you. We look forward to your return. Fa'afetai tele lava

10/10 Excellent

TEEVALE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reservations on 22 Dec 2023
Talofa Lava Teevale, We trust you have reached home safely and have taken back fond memories of the resort and Samoa as a whole. If there was any way we could have done things better, we would like to hear from you. We look forward to your return. Fa'afetai tele lava

10/10 Excellent

Jacque

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean environment
Stayed 1 night in Dec 2023
Response from Reservations on 29 Jan 2024
Talofa Lava Jacque, Thank you so much for your perfect scores on your recent stay with us. We are excited to share the news with our team and hope you had a memorable stay. If there was any way we could have done better to further enhance your stay, we would love to hear about it so that we can improved. We look forward to welcoming you home. Fa'afetai tele lava and best regards.

10/10 Excellent

Tali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing, awesome staff the pool area was amazing separate area for kids and adults, the beach area is beautiful everything you need like kayaking, floaters or what ever you need they have.
Stayed 1 night in Dec 2023
Response from Reservations on 15 Dec 2023
Talofa Lava Tali,Thank you so much for your perfect scores regarding your recent stay with us. We are happy to hear you enjoyed your stay with us and are hopefully planning your return. We look forward to seeing you all soon.Fa'afetai Tele Lava and best regards.

10/10 Excellent

Trisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for family short vacation.
Stayed 1 night in Dec 2023
Response from Reservations on 14 Dec 2023
Talofa Lava Trisha, Thank you so much for your perfect scores regarding your recent stay with us. We hope your stay was memorable and are already planning your return. if there was anything we could have done better, we would like to hear from you. We look forward to welcoming you home. Best regards

8/10 Good

Sili

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Reservations on 8 Feb 2024
Talofa Lava Sili, Thank you for your scores on your recent stay with us. We hope you have taken back fond memories of your stay with us and are already planning your return. If there was anything we could have done to make your stay memorable, we would love to hear from you. Thank you once again and best regards.

10/10 Excellent

Karanina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reservations on 8 Dec 2023
Talofa Lava Karanina, Thank you for your perfect scores regarding your recent stay with us. We gather your stay was fun and memorable. We hope you are already planning your return. We look forward to welcoming you home. Best regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Reservations on 5 Dec 2023
Talofa Lava, We are excited to recieve your perfect scores. We trust you have taken back fond memories of the resort and Samoa and are already planning your return. We look forward to welcoming you home.Faafetai tele lava.

4/10 Poor

Morag

Business traveller, Travelled with partner
Liked: Staff & service
Very friendly staff (Grace servings of a night time was outstanding), the spa and its staff were great, What we didn’t like was the party non family friendly atmosphere of a night time, loud music playing to very late at night ( very different to the previous times I have stayed there
Stayed 4 nights in Nov 2023
Response from Reservations on 5 Dec 2023
Talofa Lava Morag, Thank you for your feedback regarding your recent stay with us. We sincerely apologise for the music at the bar as it was only to be at a good audible scale during the main entertainment times. Other than that, the music is to be on low or within a good volume range where patrons can converse with each other without shouting and also that the nearby rooms are not disturbed.We have escalated this to the Managers on duty during these times to ensure that the volume is controlled. We are happy to hear that the staff were friendly and that the spa team were memorable. We sincerely apologise for the inconvenience caused and do hope this does not marr your overall perception of your experience in Samoa and Taumeasina in general. We do look forward to welcoming you home. Kind regards

4/10 Poor

Michael

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bed Linen needs replacing, hair in bathroom sink and shower, noise from bar and band area noisy for adjacent units, food quality average. Bit of a hike if walking to town meaning transport required (not due to the distance but the to the heat for those not used to it), over all underwhelmed but few options in Apia itself.
Stayed 2 nights in Nov 2023
Response from Reservations on 1 Dec 2023
Talofa Lava Michael, Thank you for your feedback regarding your recent stay with us. We sincerely apologise for the inconvenience caused and will have the team relook into the issues detailed. This has been escalated to the Head Of Departments Concerned and to improve on it. Room cleanliness and the noise level control at the bar area. We do hope that this does not marr your overall perception of Taumeasina and Samoa as a whole.Thank you once again and kind regards.

10/10 Excellent

May

Stayed 1 night in Nov 2023
Response from Reservations on 22 Dec 2023
Talofa Lava May, We are so grateful for your perfect scores regarding your recent stay with us. If there was any way we could have done things better, we would like to hear from you. We look forward to your return. Kind regards.

10/10 Excellent

Maria

Stayed 2 nights in Nov 2023
Response from Reservations on 22 Dec 2023
Talofa Lava Maria, Thank you so much for your perfect scores regarding your recent stay with us. We hope you have taken back fond memories of Samoa and the resort as a whole. We look forward to your return. Faafetai tele lava.

6/10 Okay

Charlene

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The property was beautiful but the customer's service could definitely have been much better from the Taumasina team as a whole especially for what you pay to stay at this property. A smile and a friendly greeting goes a long way. Acknowledge your customers & making them feel welcome is key. Thank you to Sharmaine for doing just that. Cindy the entertainer was great as well. We had some minor issues with the room but overall is was good.
Stayed 10 nights in Nov 2023
Response from Reservations on 25 Nov 2023
Talofa Lava Charlene, Thank you so much for your constructive feedback. Yes, 100% agreed that because of the hospitality industry we are in, we all need to acknowledge and greet the guests with a smile and a welcoming tone. The very first aspect of the industry that we emphasize on.We will be using this feedback for training purposes and will continue to do so until it is embedded in our DNA. Happy to hear that Sharmaine and Cindy stood out. Thank you so much once again for this and we are sorry for issues incurred with the room. We look forward to welcoming you home.Fa'afetai lava and best regards.

10/10 Excellent

Watene

Liked: Cleanliness, staff & service, property conditions & facilities
Modern Good aircon
Stayed 5 nights in Nov 2023
Response from Tom on 22 Nov 2023
Talofa Watene, Thank you for your perfect scores. We hope your stay was enjoyable and memorable and we do hope you are already planning your return. If there was any way we could have done things better, we would love to hear from you. Thank you and we look foward to welcoming you back home. Fa'afetai tele lavaReservations