Suite, 1 King Bed with Sofa bed, Non Smoking

Reviews of Comfort Inn Apex - Holly Springs

2.5 out of 5
Comfort Inn Apex - Holly Springs
1411 E Williams St, Apex, NC

Reviews

7.8

Good

Rating 10 - Excellent. 129 out of 360 reviews" "
Rating 8 - Good. 131 out of 360 reviews" "
Rating 6 - Okay. 52 out of 360 reviews" "
Rating 4 - Poor. 22 out of 360 reviews" "
Rating 2 - Terrible. 26 out of 360 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

amber, Clearlake

Liked: Amenities, property conditions & facilities
The staff was very helpful and is centrally located to the highway and close to downtown Apex (4 min. Drive).
Stayed 2 nights in Mar 2024
Response from Guest Services Manager on 25 Mar 2024
Thank you for staying with us!!!

10/10 Excellent

Pastor Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Jan 2024
Response from Guest Services Manager on 7 Feb 2024
Thank you for staying with us!!!

6/10 Okay

Dustin, Shelby

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services Manager on 7 Feb 2024
Thank you for staying with us!!!

10/10 Excellent

David, Winston Salem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Services Manager on 7 Dec 2023
Thank you for staying with us! Come back and see us again.

8/10 Good

Ieshia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
didn’t like the large work trucks and horrible parking by others.
Stayed 1 night in Nov 2023
Response from Guest Services Manager on 7 Dec 2023
Thank you for staying with us!!! We apologize for the parking. We try to advise our guest on where and how to park it doesn't always work out. Come and see us again.

2/10 Terrible

Daniel

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Terrible staff the website said that the age to book was 18 but when we got there they denied us and said it was 21 being very rude to stay after I had book they didn’t let us stay or get a refund absolutely terrible experience.
Stayed 1 night in Nov 2023
Response from Guest Services Manager on 15 Nov 2023
Dear Guest, I'm sorry you missed the information on Expedia's website about the age of a guest. You were kindly spoken to when you arrived and advised to contact Expedia to see if they would refund your money even though you booked a non-refundable/non-cancelable reservation. Most hotels have an age policy of 21 and older.

10/10 Excellent

Jami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My go to in Apex
We come to Apex several times a year to visit family and stay here every time. The staff is excellent, and the hotel is so easy to get to, parking is close, and rooms are close to everything you need.
Stayed 3 nights in Nov 2023
Response from Guest Services Manager on 16 Nov 2023
Thank you for taking the time to do a survey. We are so happy to be your go to stay. We work hard at making our guest "Comfort" able!!!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very welcoming, even the cleaning staff greeted us as we walked by.
Stayed 2 nights in Oct 2023
Response from Guest Services Manager on 8 Nov 2023
Thank you for taking the time to do a review. We are so happy to hear our staff is greeting our guest. We strive for everyone to have a "Comfort"able stay!!!

10/10 Excellent

Jocelyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfort
The staff were wonderful and the bed was amazing. The shower was very clean.
Stayed 1 night in Oct 2023
Response from Guest Services Manager on 26 Oct 2023
Thank you for taking out the time to do a survey. We are so glad you enjoyed the bed and shower. Come back and see us again. Thank you

8/10 Good

Meribeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Basic room and amenities but still clean and comfortable. A bit noisy.
Stayed 1 night in Oct 2023
Response from Guest Services Manager on 26 Oct 2023
Thank you for taking the time to do a survey. We apologize about the noise. We want you to have a "comfort"able stay while your here. come back and stay again in the future. Thank you

2/10 Terrible

David

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good, dirty, noisey and buggy
Stayed 1 night in Sep 2023
Response from Guest Services Manager on 17 Sept 2023
We apologize for your experience here with us. We wish you would have brought these findings to our attention during your stay. We have procedures in place to deal with these issues. Thank you for letting us know.

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of delicious Breakfast choices with attentive service
Stayed 1 night in Sep 2023
Response from Guest Services Manager on 17 Sept 2023
We are pleased to know that you enjoyed our breakfast. there is more to come in the near future. Thank you for staying with us.

4/10 Poor

David

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet didnt work properly in my room and in the room that I purchased for my crew, there was no hot water.
Stayed 1 night in Sep 2023
Response from Guest Services Manager on 17 Sept 2023
We apologize for your experience. Maintenace is aware of both of your issues and thanks for bringing it to our attention. All problems solved.

4/10 Poor

David

Stayed 1 night in Sep 2023
Response from Guest Services Manager on 28 Sept 2023
Thank you for staying with us. We apologize for your experience. We have let our staff know the results of your survey and hopefully when you come back you will see improvement.

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated room, clean, comfortable bed, large t.v., both fridge and microwave. Excellent breakfast options. Guests with loud children playing in hallways, Outdated lobby and breakfast area.
Stayed 1 night in Sep 2023
Response from GM on 6 Sept 2023
Thank you for your positive review. We are still undergoing renovations and I am glad to hear that your enjoyed our updated rooms. The lobby and breakfast area will be updated shortly too. We look forward to your next stay with us.

2/10 Terrible

Monica

Stayed 2 nights in Aug 2023
Response from Guest Services Manager on 8 Sept 2023
Thank you for staying with us.

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from GM on 6 Sept 2023
Thank You.

8/10 Good

Robert

Travelled with family
I’ve machine was out of order. Front desk had no cash to change a $20 bill so I could buy a soda since I was told they did not sell bottled water. Finally, the water fountain off the lobby did not work at night but did in the following morning. Otherwise, my experience was good.
Stayed 1 night in Aug 2023
Response from Guest Services Manager on 20 Aug 2023
Thank you for staying with us. All of your concerns have been addressed. We are going through renovations and the water fountain was turned off for renovations. We have 2 ice machines on site we apologize one of them was down during your stay.

10/10 Excellent

John

Liked: Cleanliness
Stayed 3 nights in Aug 2023
Response from fdm on 14 Aug 2023
Thank you for your feedback. We look forward to seeing you again.

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Jul 2023
Response from GM on 19 Jul 2023
Thank you for your positive feedback. We look forward to seeing you again in your future travels.

8/10 Good

Dana

Stayed 1 night in Jul 2023
Response from Guest Services Manager on 26 Jul 2023
Thank you for staying with us.

10/10 Excellent

david

Stayed 2 nights in Jun 2023
Response from GM on 23 Jul 2023
thank you for your positive feedback. We look forward to welcoming you again.

8/10 Good

david

Stayed 1 night in Jun 2023
Response from GM on 19 Jul 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast, clean rooms.
Stayed 2 nights in Jun 2023
Response from GM on 2 Jul 2023
Thank you for staying with us. Please visit us again when your travels bring you back to our area.

2/10 Terrible

RONNIE

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stinky situation
Shower was not clean , the shower had long hairs from previous guest left on shower wall ..some type of wet liquid was left on the night stand..commode over flowed the first evening... front desk handed you a plunger to be the plumber... no new room offered... or given...
Stayed 2 nights in Jun 2023
Response from Guest Services Manager on 6 Jun 2023
We apologize for your findings in your room. When we spoke on the phone we thoughtfully apologized and the house keeping manager has been made aware. As discussed over the phone we are not sure how this happened this is not an acceptable practice. Thank you for staying with us and taking the time out of your day to do a review.

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Room was clean, air conditioner was on. I hate walking into a hot room. Enjoyable stay.
Stayed 1 night in Jun 2023
Response from Guest Services Manager on 8 Jun 2023
Thank you for doing a review. We try to make our guest as comfortable as possible.

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Cleanliness was good, they were doing some renovations that required a tiny bit of navigation... but renovating means they care about quality. Our room was clean and very comfortable. Excellent value for the $. They just need to fix the beverage vending machine. We would definitely stay there again.
Stayed 1 night in May 2023
Response from Guest Services Manager on 8 Jun 2023
Thank you for doing a review. The beverage vending machine has been serviced. We try to make our rooms clean and comfortable everyday. Please come again.

2/10 Terrible

Harriet

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst night at hotel ever. No air conditioning. Place under renovation but not told. Desk woman rude. Would not refund our money for 2 nights we did not stay. We went to another hotel that was clean, cool & quiet. Never stay there again!
Stayed 3 nights in May 2023
Response from Guest Services Manager on 23 May 2023
We apologize for your experience. We have several signs posted regarding our current renovations. We are sorry that you felt like the guest services member was rude, but due to the type of reservation you booked we were unable to give you a refund. You were offered another room away from the construction and you declined. Don't let this prevent you from staying with us in the future.

6/10 Okay

Robin

Travelled with partner
Liked: Staff & service
The sign at check-in read “Pardon our dust we are renovating” Some areas looked refreshed, but much of it did not. We stayed on the top floor of a two floor hotel and it was extremely noisy between slamming room doors, road noise and a washer/dryer room that was being used at 6am in the morning. Also, the shower faucet only went from scaulding hot to cold. If you’re only looking for a one night stay it’s Ok, but not comfortable for anything longer.
Stayed 1 night in May 2023
Response from Guest Services Manager on 16 May 2023
Thank you for staying with us. We are starting renovations. We apologize for the experience you had during your stay. Please let us know next time you are not enjoying your stay before you leave. Don't let this keep you from staying with us in the future.

2/10 Terrible

Charles

Disliked: Cleanliness, property conditions & facilities
Filthy and stunk like dirty feet.
Stayed 4 nights in May 2023
Response from Guest Services Manager on 16 May 2023
We apologize for your experience. We wish you would have let us know this before your departure. This is not a standard that's acceptable here. Please don't let this keep you from staying with us again. Thank you

4/10 Poor

Shannon

Business traveller
Liked: Staff & service
This place looks decent in the photos but is not that decent in person. Second night there, another guest was in screaming altercation with the front desk agent when I arrived and the cops were called. More arguing ensued outside loud enough I could hear in my second story room. There was also an ambulance that was pulling away when I arrived- not clear it was the same incident or separate incident but definitely did not feel safe. Rooms are ok, bed was comfortable but they didn't have standard pillows- they were these square dense square pillows. Breakfast was minimal and didn't have a lot of healthy options. Very noisy and walls were thin. Definitely overcharged for the room. Ive stayed in much nicer hotels without safety issues for the same price.
Stayed 2 nights in Apr 2023
Response from Guest Services Manager on 3 May 2023
Thank you for taking the time to do a survey. We apologize for the experience you had here. There is no need to be in fear here. We couldn't help it that a guest got sick and needed emergency services. We can't satisfy every guest and sometimes we get yelled at, and there is still nothing to fear. I'm not sure how much you paid for your reservation because you went through a online search engine instead of calling the hotel. Please don't' let this say keep[ you from returning. Thank you

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay Friendly helpful staff
Stayed 3 nights in Apr 2023
Response from Guest Services Manager on 1 May 2023
Thank you we try to make our guest a "Comfort"able as possible.

10/10 Excellent

SANDRA, BERNALILLO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so clean and nice. Great water pressure in the shower. I don't usually take part of the free breakfast, but I was thankful for having fresh fruit (banana) and a yogurt. My husband had eggs, sausage and toast.
Stayed 1 night in Apr 2023
Response from Guest Services Manager on 1 May 2023
We are so glad you enjoyed your say.

10/10 Excellent

Gwendolyn

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nothing unique, but a nice hotel for the money...liked the 2 king beds for myself and hubby and adult children in the other!
Stayed 1 night in Apr 2023
Response from Guest Services Manager on 1 May 2023
Thank you for staying us. We are glad you enjoyed your stay.

2/10 Terrible

Pamela

Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2023
Response from Guest Services Manager on 1 May 2023
Thank you for staying!

10/10 Excellent

Juliet

Stayed 1 night in Apr 2023
Response from Guest Services Manager on 1 May 2023
Thank you for staying!

8/10 Good

Hal

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Found the staff to be very hospitable. Clean, neat & friendly.
Stayed 1 night in Apr 2023
Response from Guest Services Manager on 5 Apr 2023
Thank you for doing a survey. We are so pleased to know our property is clean, neat and our staff is friendly. Please come again.

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
S/o to every friendly face at the Front desk & room service & kitchen. All staff was very hospitable, accommodating and friendly and greeted me every time. I will definitely get back next year
Stayed 3 nights in Mar 2023
Response from Guest Services Manager on 5 Apr 2023
Thank you for taking the time to do a survey. We enjoyed having you here with us. We will be waiting for your return next year. Book Early!!!

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Guest Services Manager on 1 May 2023
Thank you for staying!

8/10 Good

James, Fredericksburg

Stayed 1 night in Mar 2023
Response from Guest Services Manager on 1 May 2023
Thank you for staying!

10/10 Excellent

Cajun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel and such an awesome breakfast. Wonderful staff!
Stayed 2 nights in Mar 2023
Response from fdm on 31 Mar 2023
Thank you so much for taking the time to leave us a review! Your feedback is so very important to us. We have shared your positive comments with the staff and it will serve as an encouragement to us as we continue to exceed the expectations of our guests. Thank you again for choosing to stay at Comfort Inn Apex and we look forward to hosting you again in the future.

8/10 Good

Shelby

Travelled with partner
Liked: Staff & service, amenities
Check in was easy, the bed was comfortable. My room wasn’t the cleanest. There was food crumbs on the floor and stuff on the bathroom floor. Rest of the stay was fine.
Stayed 1 night in Feb 2023
Response from Guest Services Manager on 27 Feb 2023
Hi, We apologize about that the housekeeping manager was made aware of your findings. Thank you for staying with us. Please come again.

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, comfortable bed and enjoyed the free breakfast.
Stayed 1 night in Feb 2023
Response from Guest Services Manager on 27 Feb 2023
Hi, Your satisfaction during your stay is what we aim for. Thank you for staying with. Please come again.

10/10 Excellent

Jeffrey

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly attentive and a delight to chat with. The breakfast was surprisingly good for a standard hotel breakfast. A great value overall.
Response from Guest Services Manager on 11 Jan 2023
Dear Guest, Thank you for staying with us. We are so glad you enjoyed our services. Please come again.

10/10 Excellent

HOWARD

Stayed 1 night in Dec 2022

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Guest Services Manager on 20 Dec 2022
Dear guest, Thank you for doing a review. Please come stay with us again.

8/10 Good

Brian

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our first room had not been cleaned so we were given another room that was cleaned. Didnt like the cofee pot in the bathroom. But plenty of hot water which is a plus. Bed not to uncomfortable. We would stay again
Response from Guest Services Manager on 20 Dec 2022
Dear Guest Thank you for taking the time out to do a review. Come stay with us again in the future.

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to park, easy to find
Stayed 1 night in Oct 2022
Response from Guest Services Manager on 30 Oct 2022
Dear Guest, We are glad we were met your travel needs. That's one advantage for being right off the major highway. Thank you for staying with us please come again.

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2022

6/10 Okay

Naomi Williams

Travelled with partner
Liked: Staff & service
Bathroom mirror crooked with screw and brace on front of it. Toilet ran off and on all night. All ice machines were broken.
Stayed 1 night in Aug 2022