"Despite this being our 4th visit to this hotel - tjere was no recognition of being a returning guest! We had 2 rooms booked - my room was covered in tjosands of ants in the bedroom and bathroom - it was unvlean and unhygienic- the reception changed my room and the sage did mot work - there was no welcome bottle of wine as previous years
- as we were only booked 1 night we did no"
"Only the reception staff spoke English;
No tea-making facilities in Room;
Breakfast food trays and fruit dispensers were not kept full;
No boiling water for tea making;
Bar (alcohol and coffee) bar only open at breakfast time. "