"We originally booked at Park Inn by Radisson Antwerp City Centre, but it’s important to understand how it operates. The Park Inn building has no reception and no on-site check-in. You must go to the main hotel, Radisson Blu Astrid Hotel Antwerp, which is about a one-minute walk, to check in, get your key, and handle anything else.
This setup is inconvenient, especially if you have luggage or plan to store bags while out, since everything is handled at the main building. Because of this, I ended up paying the upgrade difference and moved to the Radisson Blu.
That said, the experience at the Radisson Blu was excellent. The staff truly went above and beyond to make us comfortable and assist us. A standout moment was when I accidentally left my passport in the room safe and had already traveled to Ghent. I called the front desk, and they quickly arranged for housekeeping to retrieve it and secure it safely at reception.
I can’t say enough about the front desk team, they were professional, responsive, and genuinely helpful throughout. Thank you for turning a stressful situation into a smooth one."