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Smartflats - Central Antwerp

4.0 star property
Apartments with kitchens, near Antwerp Market Square
your current months are October, 2024 and November, 2024.
October 2024
November 2024

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Exclusive Penthouse, 1 Bedroom, Terrace, City View | Living area
Design Apartment, 2 Bedrooms | Dining room
Exclusive Penthouse, 1 Bedroom, Terrace, City View | Terrace/patio
Exclusive Penthouse, 1 Bedroom, Terrace, City View
Design Apartment, 2 Bedrooms | Private kitchen

Reviews

7.8 out of 10

Good

Popular amenities

  • Washer
    Washer
  • Outdoor space
    Outdoor space
  • Kitchen
    Kitchen
  • Dryer
    Dryer
  • Free WiFi
    Free WiFi
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Showing 2 of 2 rooms

View all photos for Exclusive Penthouse, 1 Bedroom, Terrace, City View

Exclusive Penthouse, 1 Bedroom, Terrace, City View

Exclusive Penthouse, 1 Bedroom, Terrace, City View

Highlights

Terrace
Separate dining area
Separate sitting area
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Design Apartment, 2 Bedrooms

1 bedroom, premium bedding, Select Comfort beds, iron/ironing board

Design Apartment, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Washer/dryer
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About the area

Map
Van Ertbornstraat 11, Antwerp, 2018

What's nearby

  • De Keyserlei - 1 min walk
  • Antwerp Zoo - 5 min walk
  • Green Square - 15 min walk
  • Antwerp Market Square - 17 min walk
  • Sportpaleis - 5 min drive

Getting around

  • Antwerp (ZWE-Antwerp Central Train Station) - 4 min walk
  • Antwerp Port House Tram Stop - 4 min drive
  • Brussels Airport (BRU) - 41 min drive

Restaurants

  • ‪Wagamama - ‬1 min walk
  • Five Guys
  • ‪Bier Central - ‬2 min walk
  • ‪Quick - ‬1 min walk
  • Panos

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Smartflats - Central Antwerp

Apartments with kitchens, near Antwerp Market Square
Along with a snack bar/deli, this smoke-free apartment building has laundry facilities and express check-in. WiFi in public areas is free. Additionally, express check-out, tour/ticket assistance and multilingual staff are on-site. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. Comforts include a Select Comfort bed and premium bedding, and guests will also find conveniences, such as a washer/dryer and a dining area. Housekeeping is available once per stay.
Smartflats - Central Antwerp offers 9 accommodations with washers/dryers and espresso makers. This accommodation offers separate sitting areas. Select Comfort beds feature premium bedding. Accommodation at this 4-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Antwerp apartment provides complimentary wireless Internet access. 24-inch flat-screen televisions come with cable channels. Housekeeping is provided once per stay.

Languages

Catalan, Dutch, English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Toaster

Dining

  • Snack bar/deli

Bedrooms

  • Bedroom
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • 24-inch flat-screen TV with cable channels

Outdoor areas

  • Terrace

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Hardwood flooring in room
  • Smoke-free property

Services and conveniences

  • Housekeeping (once per stay)
  • Iron/ironing board
  • Multilingual staff
  • Tour and ticket assistance

Location highlights

  • Near a metro station
  • Near a train station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 6 floors
  • 9 units

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Van Erntborntstraat 11, 2018 Antwerp]
Guests will receive an email 72 hours before arrival with check-in instructions and lockbox information; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link

Access methods

Lockbox, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for EUR 25.0 per stay

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.97 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: EUR 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned

Property is also known as

Coco-Mat Residence
Coco-Mat Residence Antwerp
Coco-Mat Residence Apartment
Coco-Mat Residence Apartment Antwerp
Smartflats Design Antwerp Central Apartment
Smartflats Design Central Apartment
Smartflats Design Antwerp Central
Smartflats Design Central
Smartflats Central Antwerp
Smartflats Design Antwerp Central
Smartflats - Central Antwerp Antwerp
Smartflats - Central Antwerp Apartment
Smartflats - Central Antwerp Apartment Antwerp

Frequently asked questions

Is Smartflats - Central Antwerp pet-friendly?

No, pets are not allowed at this property.

How much is parking at Smartflats - Central Antwerp?

This property doesn't offer parking.

What time is check-in at Smartflats - Central Antwerp?

Check-in start time: 4:00 PM; check-in end time: midnight.

What time is check-out at Smartflats - Central Antwerp?

Checkout is at 11:00 AM.

Where is Smartflats - Central Antwerp located?

Located in Statiekwartier, this apartment building is within 1 mi (2 km) of De Keyserlei and Antwerp Market Square. Flemish Opera and Diamondland are just steps away. Antwerp (ZWE-Antwerp Central Train Station) and Antwerp Central Station are within a 5-minute walk.

Smartflats - Central Antwerp Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 60 out of 121 reviews" "
Rating 8 - Good. 24 out of 121 reviews" "
Rating 6 - Okay. 9 out of 121 reviews" "
Rating 4 - Poor. 12 out of 121 reviews" "
Rating 2 - Terrible. 16 out of 121 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

5.8/10

Amenities

8.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Travelled with group
Liked: Room comfort
Half the doors didn't even work. Blood stains in the bathroom. Limited towels. Floors boards misshapen. Entrance to the building smells all the time especially the elevator. Share the lobby with the five guys so can use the elevator half the time during the day.
Stayed 3 nights in May 2024

2/10 Terrible

Louise

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No heating . Floor warped terrible. No remote control. No communication to change late at night from the hotel. No light in bathroom light missing from ceiling - led me on that someone would contact too late at night to change hotels -3 outside freezing night. Money not refunded. However we booked through Expedia and they arrange another hotel
Stayed 3 nights in Jan 2024

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Great central location but couple of issues - lights in bathroom didn't work, there was a massive ridge in the middle of the floor (trip hazard) & the fridge was not working - in fact it was running very hot & there was a burning smell in the unit (plastic was warping inside fridge around light) - a clear fire risk. When informed Smartflats simply thanked us for the info & made no attempt. to remedy or compensate. Poor service as we rented the apartment to prepare our own food & were limited.
Stayed 1 night in Dec 2023

6/10 Okay

Wendy

Liked: Cleanliness, room comfort
Great location
The entrance area is dreadful and the lift was used by the restaurant and smelled of old food and was very dirty. The apartment was lovely and spacious but poorly maintained. The dishwasher was out of order, the shower head leaked badly, the kitchen tap was loose, external doors weren’t able to be opened or in one case the handle was so loose we weren’t game to use it. External doors onto the balcony could be opened from the outside and we weren’t able to lock them so security was poor.
Stayed 6 nights in Aug 2023

4/10 Poor

Viktoriia

Stayed 1 night in Jul 2023

2/10 Terrible

Seungchul

Travelled with family
Disliked: Cleanliness, room comfort
Total disaster
Even i didn't get access key to enter room, no front desk and even customer support didn't know what is correct access code. And ask me try several way and failed. So I ask to cancel my booking but didn't confim it and no reponse so far. It is total disaster and I am waiting their refund, hope I can get it asap.
Stayed 2 nights in Oct 2022

2/10 Terrible

Susan

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Elevator out of action, dirty rubbish-strewn liftwell, old stained couches in apartment. Very slow response from managers.
Stayed 2 nights in Sep 2022

10/10 Excellent

Gentiana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Large apartament, excellent area, short walk from the central station and the hustle and bustle of the city. Easy checkin.
Stayed 3 nights in Jul 2022

2/10 Terrible

Stephen

Business traveller
Disliked: Cleanliness, room comfort
Not Smart to stay there
Sitting on the sofa it is absolutely apparent that neither the cushion, nor the sofa covers have been washed in months. In fact it stinks of sweat! Poor show. Elevator does not work. this should be told ahead of any check in…. We would have refused to walk 6 sets of stairs with luggage. The view and size will not cut it in terms of rating it a good experience. Shabby, neglected, dirty and uncaring is how we view it.
Broken lamps
No glasses, leaky cups
Great view, but super run down
Stayed 2 nights in Oct 2021

2/10 Terrible

Brian

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
**Beware of this property** This is a 2 star place at best. A quick rundown of the issues: elevator broken, had to walk up 4 flights of stairs with luggage—and the stairways are filthy and smelly; window to the master bedroom wouldn’t close, and there is heavy traffic and construction at all hours; the water heater was malfunctioning and we personally had to fix it at the tail end of our stay; there were hardly any dishes and the dishwasher had no racks inside, so everything was hand washed; the furniture in the room had been heavily used and was in poor shape. There was also a lack of communication from the property manager, who only communicated via emails—most of which never arrived. We were in the airport still trying to figure out how to get inside the apartment even after being told “everything will be fine” from Travelocity. If you end up booking room 401 and you read this review, Godspeed to you. This apartment was the black eye of an otherwise great trip to Antwerp.
Stayed 7 nights in Oct 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Overall unimpressed
The pros: - The size of the apartment, the windows. - The proximity to the train station - Apartment heats very quickly - Kitchen hob was electric conduction and worked well. - The key collection was simple. The cons: - The lift - it seems to be shared with Five Guys, the stench was horrendous - The amenities for the kitchen - cheap Ikea items, mismatched wine glasses, a poor array of knives for cooking. - Furnishing that have been worn out with use and dirty. - A shower that lacks a decent flow - Building site opposite with flood lights shining in day and night - Curtains that do not meet and leave substantial gaps. - Noise from sirens, window glazing and seals were poor. - The bed was ridiculously soft. - Check in was fiddly, no light externally to see what numbers youre pressing in the dark. The lift buttons are slow and entering passcodes failed a few times. Overall, I was unimpressed. It could be an amazing space and for the price, I would have expected a lot better.
Dirty.
Stained with use.
There was a rug in the picture for the website. No rugs at all in the property.
Some glue and clamps would fix this!
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 8 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent. However, the property condition is very poor. The photographs used to sell this property are incredibly misleading. It is not in the condition that they lead you to believe. The entire apartment needs gutting and re-doing. The kitchen was poorly equipped. The bathroom drains smell. We were not provided with the correct number of towels and lamps did not work. Communication with Smartflats was poor. The apartments are above Five Guys and they use the lift to transport the fat and rubbish throughout the day. The smell is revolting and this filters into the apartments. We also found puddles of fat on the floor of the lifts on occasions. The fire doors were always left open whenever we left and arrived at the property. Sadly I cannot recommend this apartment.
Stayed 8 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 7 nights in Jul 2019

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Antwerp Apartment
Perfect location, right next to Central Station and 20 min walk to all major attractions...everything was perfect, very spacious!!! Large apartment with great view...management communicated check in superbly, we had a little trouble finding it.,. It is directly above Five Guys..
Stayed 2 nights in Jun 2019

4/10 Poor

Stephen

Disliked: Cleanliness, staff & service, room comfort
Fatal flaws
It all looked great on paper: large apartment, plenty of light, close to the station. And all of that was correct. However, there was a list of problems that spoiled our stay: - dirty, smelly entrance hall and elevator (the burger chain next door moves their rubbish through the lift at night and doesn’t clean up after themselves) - huge construction project starts the day noisily at 7am until 6pm - extractor fans on roof of adjacent building turn on noisily at midnight (right through the wall of the bedroom) - WiFi did not work at all until day 4 (of 5), and only then in the kitchen (the problem was reported the evening we checked in) - no bedside light on one side of the bed and no light switch accessible from that side of the room - a single pillow each the thickness of a cheap Belgian waffle (want an extra? That’ll be €10, please) The flat is rather tired looking. At least they provided a mousetrap and earplugs. Do yourself a favour - spend a little more and stay elsewhere.
Stayed 5 nights in Mar 2019

4/10 Poor

PG, London

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Good location to Central Rail Station and to restaurants, cafes and bars. However property is located across the road from the Antwerp Tower construction site so very noisy and dusty from early in the morning. In addition construction work on the road outside added to the noise. There was no warning from the property or Expedia about this disruption. TV had a dreadful blizzard like picture; lighting for reading in the evening was non existent; Impossible to close dishwasher door so unable to use; Central Heating was on full blast on our arrival and we were unable to get the thermostat to operate. Most disappointing aspect was the inaction by the property managers who did NOT respond to our issues. Would not recommend.
Stayed 3 nights in Mar 2019

2/10 Terrible

C, NY

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Strong sewer smell, subpar accomodation. No pillowcase, no bedsheets, bad service and sticky, dusty surfaces. DO NOT settle for this!!! Not worth it!
Stayed 1 night in Mar 2019

4/10 Poor

Marcus, Virginia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice Place , But the Internet Didn't Work
I was in Antwerp for work and being from the US, wifi was essential in the flat. Once I got there, I could see it wasn't working and that made work impossible. I immediately contacted Smartflats around 11pm at night and didn't hear back until after 12pm the next day. Their response: "Sorry about the internet. We'll give you a 15% discount on your next stay at a Smartflats location." Unbelievable. I told them that wouldn't work for me and had to have internet to get my job done and they said I should be able to connect to another one of the city's remote hot spots. Again, didn't work. Simply put, Smartflats doesn't really get the concept of customer service. The flat was in a great location though. You need to understand it's going to be a bit noisy because you're in the city, but it was a nice place to stay overall, and if the internet (and response) wasn't such a disaster, I'd recommend it to others.
Stayed 3 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Has it all!
Perfect spot, really nice guys to deal with. Would go back again.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge, clean, and in the heart of the city!
Michael and the CoCo-Mat supplied us with the best hotel experience we've had in 8 yrs living in Europe! We got the large room with 2 king beds, and could not be happier with it. A very short walk from the train station and situated in the heart of restaurants and shopping in the newer section of Antwerp. The zoo is a 2 minute walk away! Old-town Antwerp is a 20 min walk, through the large shopping plaza area, surrounded by beautiful architecture. Movie theater next door! The room was huge! Two good size bedrooms with extremely comfortable beds (also sold on the ground floor, which doubles as the lobby and a bed shop), a full bathroom, and a half bath with toilet and sink were all clean/comfortable/tastefully decorated. The icing on this cake though, is the living room area, which is probably 4x the size of any hotel apartment we've stayed in. A full size couch with cable tv, lounging furniture, and a full size kitchen with oven and fridge, and a giant dining table with chairs! You literally could not ask for a better furnished room in Antwerp. The view was outstanding with the old Opera on one side, and the main walkplatz all around below, with picturesque buildings everywhere! The manager Michael, was extremely helpful and friendly, and really ensured our stay was perfect. He went above/beyond with excellent customer service. Thank you! We will definitely be back to the surprising city of Antwerp and definitely to the Coco-Mat!

8/10 Good

Mei, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment
Location is convenient. Two bedrooms and a big sitting area provide comfort space for a family of four or five.

10/10 Excellent

meni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place in antwerp

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
COCO MAT Family stay- REVIEW OCT 2016
We wanted to share our thoughts on some Missing items at the coco mat. Cons: 1- 4 major lighting fixture NOT working: living room (2) / kitchen (1) / kids entryway (1)-its very dark and very unpleasant for family time since most of the day we are out exploring! 2- convection oven NOT operational. Cannot heat food. 3- missing basic microwave 4- kitchen faucet broken! 5- lighting circuit causes outage and lighting in main space to flickers- 4 major lighting fixture broken! 6- blind hanger broken in living room 7- No sun block shades. Light in morning is penetrating unit. Those issues should have been addressed as basic accommodation Items. Especially for the rate charged and being a 4 star accommodation establishment. We obviously communicated that to them and offered NO substantial remedy or monetary compensation. Friendly tip: get there before 6 PM because no one will be there to hand you the room keys. We had to re-book a hotel across the street since NO ONE was there to accommodate us on a cold windy night. (We had to pay an extra 200 euro for the other hotel) Pros: very friendly staff.excellent location. parking: public parking close by 18 Euro / Day. general impression: avoid if possible.