Reception hall

Reviews of Leonardo Hotel Antwerp The Plaza

4 out of 5
Leonardo Hotel Antwerp The Plaza
Charlottalei 49, Antwerp

Reviews

8.4

Very good

Rating 10 - Excellent. 162 out of 370 reviews" "
Rating 8 - Good. 139 out of 370 reviews" "
Rating 6 - Okay. 48 out of 370 reviews" "
Rating 4 - Poor. 18 out of 370 reviews" "
Rating 2 - Terrible. 3 out of 370 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

philip

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience
Stayed 1 night in Mar 2024
Response from Team Leonardo Hotel Antwerp The Plaza on 18 Mar 2024
Dear Philip,Thank you for your positive feedback! We are delighted to hear that you had an excellent experience with us. We hope to welcome you back again soon for another enjoyable stay.Warm Regards,Team Leonardo Hotel Antwerp The Plaza

8/10 Good

Antoinette

Liked: Cleanliness, staff & service, room comfort
Centrally located
Very centrally located. Hotel needs to be refreshed. Otherwise nothing to complain about.
Stayed 3 nights in Nov 2023
Response from Team Leonardo Hotel Antwerp the Plaza on 2 Jan 2024
Dear guest,Thank you for staying with us and for your kind feedback.We are glad to hear that you've enjoyed it, with in particular our location.We would love to welcome you again in the near future.Best regards

10/10 Excellent

Shrage

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely friendly and helpful
Stayed 4 nights in Nov 2023
Response from Leonardo Hotel Antwerp The Plaza on 21 Nov 2023
Dear guest,Thank you for staying with us and for your kind review.We are delighted to read that you've enjoyed it to the fullest, with in particular our service level.We look forward meeting you again.Best regards

10/10 Excellent

Judith

Travelled with partner
Liked: Staff & service, property conditions & facilities
The staff was fantastic! Room very clean and comfortable bed.
Stayed 2 nights in Oct 2023
Response from Leonardo Hotel Antwerp The Plaza on 2 Nov 2023
Dear guest,Thank you so much for your fantastic review and for staying with us.We are delighted to read that you've enjoyed it to the fullest with in particular our service, cleanliness and our beds. We appreciate these compliments enormously. We hope to welcome you again in the near future. Best regards,

10/10 Excellent

MARTIN

Stayed 2 nights in Oct 2023
Response from Leonardo Hotel Antwerp The Plaza on 5 Nov 2023
Dear guest,Thank you for your wonderful review and for staying with us.We are so happy to see that everything went perfect during your visit.We can't wait to see that you again very soon.Best regards

8/10 Good

Victor

Stayed 1 night in Oct 2023
Response from Leonardo Hotel Antwerp The Plaza on 31 Oct 2023
Dear guest,Thank you for staying with us and for your score. We are glad to read that you've enjoyed it, and we hope to welcome you again in the near future.Best regards

10/10 Excellent

Michael

Stayed 1 night in Oct 2023
Response from Leonardo Hotel Antwerp The Plaza on 19 Nov 2023
Dear guest,Thank you for choosing our hotel and for your 5-star review.We are thrilled to read that everything went perfect during your visit.We hope to welcome you again in the near future.Best regards,

8/10 Good

Bo

Stayed 4 nights in Oct 2023
Response from Leonardo Hotel Antwerp The Plaza on 22 Oct 2023
Beste gast,Bedankt voor uw aangename beoordeling en uw bezoek aan ons hotel.Het doet ons plezier te lezen dat u ervan heeft kunnen genieten.Wij hopen u in de toekomst opnieuw welkom te mogen heten.Met vriendelijke groeten

8/10 Good

Mike

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
There is a wonderful courtyard in this building. Huge space, lots of people could enjoy it. The rooms are tiny. And there is next to know business around for a few blocks, outside of a couple of corner stores
Stayed 2 nights in Oct 2023
Response from Leonardo Hotel Antwerp The Plaza on 19 Oct 2023
Dear guest,Thank you for choosing our hotel and for your positive feedback.We are happy to read that you've enjoyed it, with in particular lur courtyard.Our apologies for the inconvenience. for a furture stay, it would be perhaps applicable if you book a Deluxe room or Suite, as they are minimum 45 square metres.We would love to welcome you again in the near future.Best regards,

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Leonardo Hotel Antwerp The Plaza on 15 Sept 2023
Dear guest,Thank you for staying with us and for your wonderful feedback.We are delighted to see that you've had a perfect stay.We would love to welcome you again in the near future.Best regards,

4/10 Poor

YINGWEI

Stayed 1 night in Sep 2023
Response from Leonardo Hotel Antwerp The Plaza on 15 Sept 2023
Dear guest,Thank you for staying with us and for your review.We are sorry to read that not everything went as you wished for. Our apologies for the inconvenience If you would like to elaborate on the issue(s) you've had, you can always contact us.Best regards

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star Service
The Hotel is Beautiful and clean, And the staff are amazing
Stayed 1 night in Sep 2023
Response from Leonardo Hotel Antwerp The Plaza on 12 Sept 2023
Dear Joel,Thank you very much for your 5-star review and for staying with us.We are delighted to read that you've had an excellent visit, and you've particularly enjoyed our service and cleanliness.We hope to welcome you again in the near future.Best regards,

10/10 Excellent

Alexander

Stayed 3 nights in Sep 2023
Response from Leonardo Hotel Antwerp The Plaza on 10 Sept 2023
Dear guest,Thank you for choosing our hotel and for your 10/10 review.We are delighted to read that everything went as you wished for.We hope to welcome you again very soon.Best regards,

10/10 Excellent

MALKA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the place! Now and always! Love it!
Stayed 1 night in Sep 2023
Response from Leonardo Hotel Antwerp The Plaza on 8 Sept 2023
Dear guest,Thank you for your 5-star review and for staying with us.We are delighted to read that you're such a great fan of our hotel.We can't wait to welcome you again.Best regards,

10/10 Excellent

Wolf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vary good staff
Stayed 1 night in Sep 2023
Response from Leonardo Hotel Antwerp The Plaza on 8 Sept 2023
Dear guest,Thank you so much for your great feedback and for choosing our hotel.We are very happy to see that everything went perfectly.We would love to welcome you again in the near future.Best regards

8/10 Good

Mr C

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
good, very little hanging space, poor lighting in
Stayed 3 nights in Aug 2023
Response from Leonardo Hotel Antwerp The Plaza on 8 Sept 2023
Dear guest,Thank you so much for your kind review and for staying with us.We are happy to read that you've had a good stay.We've taken notice of your improvement points, we'll take a look into this with our technical team. Our apologies for the inconvenience.We hope to welcome you again in the near future.Best regards,

10/10 Excellent

Christopher, Summerfield

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay in this nice hotel. Staff were very friendly and helpful. We will definitely stay here again
Stayed 4 nights in Jul 2023
Response from Leonardo Hotel Antwerp The Plaza on 14 Jul 2023
Dear guest,Thank you so much for your kind words and for staying with us. We are very happy to read that you've enjoyed it, with in particular our service. We can't wait to welcome you again in the near future.Best regards,Mhammad Hach-AbdeselamHotel Manager

10/10 Excellent

Yakov

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Jun 2023
Response from Leonardo Hotel Antwerp The Plaza on 26 Jun 2023
Dear Yakov,Thank you so much for your wonderful feedback, and for your stay.We love to see that everything went as you wished for, with in particular our team efforts.We hope to welcome you again in the near future.Best regards,Mhammad Hach-AbdeselamHotel Manager

10/10 Excellent

Wolf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Leonardo Hotel Antwerp The Plaza on 19 Jun 2023
Dear guest,Thank you so much for your 5-star review and for staying with us.We are delighted to read that you've enjoyed it to the fullest.We hope to welcome you again very soon.Best regards,Mhammad Hach-AbdeselamHotel Manager

10/10 Excellent

Dov

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
Great room, big balcony overviewing the city
Stayed 1 night in May 2023
Response from Leonardo Hotel Antwerp The Plaza on 28 May 2023
Dear guest,Thank you very much for your wonderful review and for staying in our hotel.We are delighted to read that you've enjoyed it to the fullest, with in particular your room and your balcony.We would love to meet you again very soon.Best regards,Mhammad Hach-AbdeselamHotel Manager

10/10 Excellent

Jose

Stayed 3 nights in Apr 2023
Response from Leonardo Hotel Antwerp The Plaza on 1 May 2023
Dear Jose,Thank you for choosing our hotel and for your wonderful review.We are very happy to see that everything went as you wished for.We hope to welcome you again very soon.Best regards,

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, lived up too our expectations
Stayed 7 nights in Mar 2023
Response from Leonardo Hotel Antwerp The Plaza on 21 Mar 2023
Dear guest,Thank you for choosing our hotel and for your excellent review.We are delighted to read that you've enjoyed it to the fullest, and we would love to welcome you again very soon.Best regards,

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Leonardo Hotel Antwerp The Plaza on 17 Mar 2023
Dear guest,Thank you very much for your excellent review, and your stay with us.We are very happy to see that everything went perfect during your visit, and we hope to welcome you again very soon.Best regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Leonardo Hotel Antwerp The Plaza on 17 Mar 2023
Dear guest,Thank you very much for staying with us, and for your 5/5 review. We are delighted to read that everything went as you wished for.We would love to welcome you again in the near future.Best regards,

8/10 Good

Andrii

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay in the hotel was very good, the staff was extremely friendly. Cable for the tv in the room was taken out for some reason so tv didnt work at all but for the rest everything was good.
Stayed 2 nights in Feb 2023
Response from Leonardo Hotel Antwerp The Plaza on 2 Mar 2023
Dear guest,Thank you so much for staying with us, and for your kind feedback.We are happy to read that you've enjoyed your stay, with in particular our team efforts.Our apologies for the inconveniences.Best regards,

8/10 Good

Tiereshma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is near the train station.A lot of shops and restaurants.The hotel staf is very friendly.
Stayed 2 nights in Feb 2023
Response from Leonardo Hotel Antwerp The Plaza on 24 Feb 2023
Dear Tiereshma,Thank you for choosing our hotel and for your kind review.We are delighted to read that everything went as you wished for, with in particular our location and our services.We would love to welcome you again in the near future.Best regards,Mhammad Hach-AbdeslamHotel Manager

10/10 Excellent

Benjamin

Stayed 2 nights in Feb 2023
Response from Leonardo Hotel Antwerp The Plaza on 13 Feb 2023
Dear Benjamin,Thank you for choosing our hotel and for fantastic review score.We are delighted to see that you've had a wonderful visit, and we wish to welcome you again very soon.Best regards,Mhammad Hach-AbdeselamHotel Manager

10/10 Excellent

Yeshaya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Leonardo Hotel Antwerp The Plaza on 2 Feb 2023
Dear guest,Thank you so much for choosing our hotel and for your great review.We are glad to see that you've enjoyed it to the fullest.We would love to welcome you again in the near future.Best regards,Mhammad Hach-AbdeselamHotel Manager

8/10 Good

Chaim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like this place
I like this hotel. Very comfortable clean and convenient. Staff sometimes too tough. One elevator is not working a year already. How long does it take to fix it?
Stayed 2 nights in Jan 2023
Response from Mhammad Hach-Abdeselam on 17 Jan 2023
Dear guest,Thank you very much for your kind review and your stay with us.We are happy to read that you've enjoyed it , and our apologies for the inconvenience during your stay.We hope to welcome you again very soon.Best regards,Mhammad Hach-Abdeselam Hotel Manager

8/10 Good

Lauren

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is in a nice area right by the park. It is easily walkable to the city center with lots of restaurants and a almost daily farmer's market. The room was nice and spacious. The bed was nice if a little firm, but the pillows were lumpy and should be replaced. However, the key cards did not work meaning we had to have a physical key for the room. That meant that housekeeping couldn't clean our room without us being there. Additionally, we found the front desk staff during check-in to be unfriendly and rude. We were told there was no parking spaces available and also that they didn't take reservations for parking. We ended up driving around trying to find a parking space on the street that night. However, we found out the next day that they do, in fact, take parking reservations. They also have a deal with a parking structure nearby so I'm not sure why this wasn't mentioned to us on the first day.
Stayed 2 nights in Dec 2022
Response from Leonardo hotel Antwerp The Plaza on 11 Dec 2022
Dear guest,Thank you for choosing our hotel and for your feedback.We are happy to see that you've enjoyed most of your stay. We apologize for any inconvenience regarding the parking and our service.We will take further actions together with our Front Office team.Nevertheless, we would love to welcome you again in the near future.Best regards,Mhammad Hach Abdeselam Hotel Manager

10/10 Excellent

Chaim, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 3 nights in Dec 2022
Response from Leonardo Hotel Antwerp The Plaza on 11 Dec 2022
Dear Chaim,Thank you very much for your kind review, and for choosing our hotel.We are delighted to read that you've had a great stay, with in particular our service.We would love to welcome you again soon.Best regards,Mhammad Hach AbdeselamHotel Manager

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely atmosphere, great service.
Nice hotel, first time driving outside of the UK and I found this place ok, car park is a tight squeeze in from the street and a little confusing so would be worth calling a couple of min before you get there to check availability. Otherwise parking on street should be fine as the street / area seems like a safe neighbourhood. Hotel is really lovely, a good 20min walk into main area of Antwerp is only downside, we’ll be staying closer into the city next time but making use of the hundreds of electric hire scooters around the city is a must, gets you around so quickly using cycle lanes. Hotel clean and staff are really friendly and helpful, we stayed in the Suite and the room was really nice but had a few tired related marks (some sockets abit loose etc) but am definitely not complaining. Would definitely return, I do enjoy Leonardo hotels and usually pick them - next time I’d be likely trying the Leonardo hotel right outside Centraal station. Only negative are pillows but we also had this issue at Radisson Blu in Bruges, perhaps a Belgian thing!
Stayed 2 nights in Dec 2022
Response from Leonardo Hotel Antwerp The Plaza on 11 Dec 2022
Dear Patrick,Thank you so much for your elaborate and great review, and for choosing our hotel.We are very happy to read that you've enjoyed it to the fullest, with in particular our service and your room.We are sorry for the inconveniences. We do have other pillows at request as well.We hope to welcome you again soon , or to see you in our other Leonardo at the Central Station.Best regards,Mhammad Hach Abdeslam Hotel Manager

10/10 Excellent

menachem shlomo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Leonardo Hotel Antwerp The Plaza on 28 Nov 2022
Dear guest,Thank you very much for choosing our hotel and for you excellent review.We are delighted to read that you've had a perfect stay, and we would love to welcome you again very soon.Best regards,Mhammad Hach-AbdeselamHotel Manager

8/10 Good

shimon, Lakewood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022
Response from Leonardo Hotel Antwerp The Plaza on 17 Mar 2023
Dear guest,Thank you for choosing our hotel and for your feeback.We are happy to see that you've enjoyed it.We hope to welcome you again very soon.Best regards,

8/10 Good

sandu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2022
Response from Leonardo Hotel Antwerp The Plaza on 28 Oct 2022
Dear guest,Thank you your kind review and for choosing our hotel.We are happy to read that you've enjoyed it. If you have any specific remarks, you may always let us know.We would love to welcome you again very soon.Best regards,Mhammad Hach-AbdeselamHotel Manager

10/10 Excellent

Itsik

Liked: Cleanliness, property conditions & facilities, room comfort
Value for money!!!
The room 85 with the balcony is unique and beautiful
Stayed 1 night in Oct 2022
Response from Leonardo Hotel Antwerp The Plaza on 7 Oct 2022
Dear guest,Thank you very much for your kind feedback and for choosing our hotel.We are extatic to hear that you've enjoyed your room so much!We would love to welcome you again very soon.Best regards,Mhammad Hach-AbdeselamHotel Manager

10/10 Excellent

Virginijus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK
Stayed 3 nights in Sep 2022
Response from Leonardo Hotel Antwerp The Plaza on 20 Sept 2022
Dear guest,Thank you so much for your kind review and for staying with us.We are delighted to read that you've enjoyed it to the fullest, and we would love to welcome you again very soon.Best regards,Mhammad Hach-AbdeselamHotel Manager

8/10 Good

Joel straus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Leonardo Hotel Antwerp The Plaza on 12 Sept 2022
Dear guest,Thank you for choosing our hotel and for your kind review.We are glad to read that you've enjoyed it, and we would love to welcome you again very soon.Best regards,Mhammad Hach-AbdeselamHotel Manager

8/10 Good

chana, BROOKLYN

Business traveller
Liked: Cleanliness, staff & service, amenities
Liked: Reception and Staff were very nice and accommodating. Room was also clean and comfortable beds. No noisy environment, very peaceful. The food and the menu looked delicious. Disliked: The phones in the room wasn't working (upgrades in progress) so every time needed anything from reception, had to walk down, besides unable to make/receive calls. Thanks God for Roaming.
Stayed 1 night in Jun 2022
Response from Leonardo Hotel Antwerp The Plaza on 2 Jul 2022
Dear guest, Thank you very much for your kind feedback and your stay with us. We are happy to read that you've enjoyed it, wiht in particular your room and our service. Our apologies for the inconveniences. We are happy to inform you that we have brand new telephones. We would love to welcome you again very soon. Best regards, Mhammad Hach-Abdeselam Hotel Manager

4/10 Poor

wolf

Stayed 2 nights in Mar 2022
Response from Leonardo Hotel Antwerp The Plaza on 31 May 2022
Dear guest, Thank you for staying with us and for your review. We are sorry to read that you didn't enjoy your visit to the fullest. Our sincere apologies. Was there anything specific you would like to see different? Nevertheless, we would like to welcome you again in the near future. Best regards, Mhammad Hach-Abdeselam Hotel Manager

8/10 Good

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Leonardo Hotel Antwerp The Plaza on 23 May 2022
Dear Maurice, Thank you for choosing our hotel and for your review. We are glad to read that you've enjoyed it. If there is anything we could do to make a future stay even better, you can always let us know. Best regards regards, Mhammad Hach-Abdeselam Hotel Manager

10/10 Excellent

Ping

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay in one of the nicer neighbourhoods of Antwerp city.
Stayed 1 night in May 2022
Response from Leonardo Hotel Antwerp The Plaza on 15 May 2022
Dear guest, Thank you for staying with us, and for giving us such a nice review. We are delighted to read that you've enjoyed it, with in particular our location.. We would love to welcome you again very soon. Best regards, Mhammad Hach-Abdeselam Hotel Manager

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Leonardo Hotel Antwerp The Plaza on 14 May 2022
Dear guest, Thank you so much for your kind feedback and for staying with us. We are delighted to read that you had an excellent visit. We would love to welcome you again very soon. Best regards, Mhammad Hach-Abdeselam Hotel Manager

10/10 Excellent

barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a short stay it
Stayed 2 nights in Mar 2022
Response from Mhammad Hach-Abdeselam Hotel Manager on 30 Mar 2022
Dear guest Thank you for your kind review and your visit to our hotel. It is a pleasure to us that you enjoyed your stay and we are hoping to welcome you again in our hotel. With kind regards

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Feb 2022
Response from Leonardo Hotel Antwerp The Plaza on 23 Aug 2022
Dear guest,Thank you so much for your 5-star review and for staying with us.We are delighted to read that you've enjoyed it to the fullest, and we would love to welcome you again very soon.Best regards,Mhammad Hach-AbdeselamHotel Manager

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Mhammad Hach-Abdeselam on 1 Feb 2022
Dear David, Thank you for choosing our hotel and for kind review score. We are delighted to read that you've enjoyed it to the fullest. We would love to welcome you again in the near future. Best regards, Mhammad Hach-Abdeselam Hotel Manager

8/10 Good

mordechai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021

8/10 Good

Ephraim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2021
Response from Hotel Manager on 17 Nov 2021
Dear Ephraim, Thank you very much for staying with us, and for your kind review. We would love to welcome you again very soon. Best regards, Mhammad Hach-Abdeselam Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hotel needs a little updating parts are very old TV didn't have any movies
Stayed 2 nights in Feb 2020
Response from Grace S. - Reception on 2 Mar 2020
Dear, Thank you for staying with us and for your feedback! Hopefully we will see you soon again. Kind regards,

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020