Was a very strange stay as looking out at the mountain views you’d think I’d feel like I’m in paradise, however it was like hell, my whole family got food poisoning eating from the hotel which ruined our whole holiday as we were way too sick to even do anything. We even booked our flights back sooner so we didn’t have to stay any longer. Upon check in, they were aware that I was an expedia vip, and entitled to FREE room upgrade, however they still made me pay an extra £500 to upgrade and told me its based on availability.. if it was based on availability then surely you wouldn't be able to offer me an upgrade for £500 extra then? We paid it anyway as we needed a bigger room. Upon entering the room we found multiple faults with the condition of the room, the balcony door wouldn’t close and I have young children so thats dangerous, the bath would flood the bathroom floor if turned on and the bathroom door was off the hinges. When we complained to the staff at the hotel, they were so rude and arrogant, arguing back with us when their rubbish hotel and service ruined what could have been an amazing holiday with my family. The views from the balcony may be beautiful, but honestly unless you want to feel like death, I’d avoid this place!