- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Problem Solved
Our trip got off to a bad start firstly we had to delay our trip by a day which took us out of the cancellation period. Secondly on arrival there was nobody at the hotel and our room was not ready. After a couple of frantic calls it transpired that the hotel owner had been taken very ill and haven spoken to him in Barcelona we agreed to check in the following day when our room would be ready and he would be back at the property. From that point Bernat acted with total integrity and was absolutely true to his word by fully refunding us for the night we were unable to stay. Our Junior Suite was a lovely open plan room with an amazing steel bathtub and a fantastic rainfall shower. I have a back problem which often affects my sleep but the bed was so comfortable and we both slept very well. The pool area is also very nice and so peaceful with lovely views across the Andraitx valley. Breakfast choice seems to be whatever you wish and was again very nice with good produce and is served in the original farmhouse courtyard. This is a real agroturism property in a very attractive building and setting. All in all very good and we would recommend to others.