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Alpenhotel Schlüssel

3.0 star property
From snowboarding and rock climbing adventures to quiet moments in an art gallery, this alpine retreat balances outdoor thrills with cultural delights

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The Alpenhotel Schlüssel welcomes outdoor enthusiasts with nearby cross-country skiing, hiking, biking, and rock climbing. Start your day with a hearty breakfast buffet, then explore the on-site art gallery or browse designer stores within the property.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Housekeeping
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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between 7 April and 19 May.

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Frequently asked questions

Is Alpenhotel Schlüssel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Alpenhotel Schlüssel?

Self-parking is free at this property.

What time is check-in at Alpenhotel Schlüssel?

Check-in start time: 2:00 PM; check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Alpenhotel Schlüssel?

Checkout is at 10:30 AM.

Where is Alpenhotel Schlüssel located?

Located near the slopes, this Andermatt hotel is situated in the mountains and within a 10-minute walk of Andermatt Museum, Talabfahrt Gurschen - Andermatt and Pendelbahn Andermatt-Gurschen. Passstraße Slope and Gemsstock Cable Car are also within 10 minutes. Andermatt Station is only a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.6

Exceptional

9.6

Cleanliness

8.2

Amenities

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 22 out of 29 reviews
Rating 8 - Good. 7 out of 29 reviews
Rating 6 - Okay. 0 out of 29 reviews
Rating 4 - Poor. 0 out of 29 reviews
Rating 2 - Terrible. 0 out of 29 reviews

Reviews

Verified

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
This little hotel is in the heart of Andermatt. Very close to everything, groceries, restaurants, ski lift and train station.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and always available. The rooms are modern, very clean, and spacious compared to most European properties I’ve stayed in. The location is ideal as the hotel is situated at the midpoint between the two lifts in town. I highly recommend this hotel.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proprietor was friendly, humerus, and helpful. Very clean property right downtown Andermatt. Would highly recommend.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay, easy to find, centrally located, nice deck area, the bus stops very close to the hotel and the owner was very nice and takes time to help customers enjoy their stay in Andermatt. Thomas will make dinner reservations, guide service and just generally point you in the right direction. The room was really nice and seemed recently remodeled. I would stay again.
Stayed 3 nights in Feb 2025
Verified

8/10 Good

Dominique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Schlüssel is located close to the train station and near the local bus stop (blue and red lines). Breakfast options were great. You can ski to the middle of town from the Gemstock then walk about 300 meters back to the Hotel. Many good restaurants are nearby. I would consider a longer stay next time I'm in Andermatt.
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Simeon

Liked: Cleanliness
Great location and great friendly staff.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A wonderful hotel minutes from the slopes.

Wonderful location, great hotel, awesome proprietor.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
great place
Stayed 4 nights in Jan 2024
Verified

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Lived it-i’d highly recommend it
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Sijen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the wonderful stay and hospitality. We hope to be back again soon.
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place in Heaven

I would stay a this wonderful hotel if I ever get the chance to go back to Andermatt. The owner was amazing and very helpful and somewhat funny at times.
Stayed 6 nights in Mar 2024
Verified

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Experience

Alpenhotel Schlüssel was a perfect hotel for my partner and I during our recent ski trip to Andermatt. Thomas and his team were so welcoming, helpful, and friendly. The hotel is a 5 minute walk from the train station and a 5 minute walk to both Andermatt gondolas. The ski storage room (and the heated ski boot rack) was a great convenience. The room was cozy, clean, and comfortable and the view from our balcony was stunning. The included breakfast and coffee were the perfect start to the day (and the house-made apricot jam was spectacular). I would highly recommend this hotel - and if we come back to Andermatt, will definitely stay there again! Thank you to Thomas and the Alpenhotel Schlüssel team for making our trip to Andermatt so lovely.
Stayed 2 nights in Jan 2024
Verified

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wordt erg vriendelijk geholpen en alles was netjes. Ontbijt uitgebreid en goed.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wunderbar, sehr netter Gastgeber, freundlicher Service beim Frühstücksbuffet, würden wieder hingehen.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moderne neue Zimmer
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gute Lage im Zentrum, sauber, sehr freundlich. Gute hochwertige Ausstattung
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Pauliina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Erittäin siisti, remontoitu huone ja ystävällinen henkilökunta. Sijainti loistava
Stayed 2 nights in Mar 2023
Verified

8/10 Good

Markus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freundliche Betreuung , schönes Haus, gute Lage Das Preis- Leistungsverhältnis ist an der oberen Grenze
Stayed 4 nights in Mar 2022
Verified

10/10 Excellent

BERNARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bien

Très bon hôtel, chambre spacieuse, très bien situé. Très bon service
Stayed 5 nights in Jul 2021
Verified

8/10 Good

Schlüssel

Liked: Cleanliness, staff & service
Der Aufenthalt war so wie erwartet, leider getrübt durch Corona (2 Restaurants kurz zuvor geschlossen)
Stayed 2 nights in Aug 2020
Verified

10/10 Excellent

Tine Hovde

Stayed 2 nights in Jul 2025
Verified

8/10 Good

Muriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025
Verified

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024
Verified

10/10 Excellent

Francesco

Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Ola

Stayed 3 nights in Mar 2023