Bar (on property)

Reviews of Hilton Anchorage

3.5 out of 5
Hilton Anchorage
500 W 3rd Ave, Anchorage, AK

Reviews

7.2

Good

Rating 10 - Excellent. 263 out of 903 reviews" "
Rating 8 - Good. 238 out of 903 reviews" "
Rating 6 - Okay. 185 out of 903 reviews" "
Rating 4 - Poor. 134 out of 903 reviews" "
Rating 2 - Terrible. 83 out of 903 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Emerson I on 27 Mar 2024
Thank you for your feedback. We do hope next time you choose to stay with us it will be a 5 out 5! We appreciate your time and business.

8/10 Good

Lyne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel to stay in downtown Anchorage, within walking distance of almost everything. Bars and restaurants are just a short distance away. The staff is friendly and ready to assist, with complimentary bottles of water provided. Breakfast, lunch, and dinner are available daily, although I did not use them. I would stay there again if I ever find myself back in Anchorage.
Stayed 5 nights in Feb 2024
Response from Emerson I on 12 Mar 2024
Thank you for your feedback and choosing to stay with us at Hilton Anchorage Downtown! I will inform my team members of your kind words and review. We appreciate your time and business!

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As advertised. Convenient location downtown. Staff was very helpful.
Stayed 1 night in Mar 2024
Response from Emerson I on 12 Mar 2024
Thank you for choosing to stay with us at Hilton Anchorage Downtown! We appreciate your feedback and thank you for time and business!

8/10 Good

JoAnne, Abington

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location to enjoy Fur Rondy festivities!
Stayed 1 night in Feb 2024
Response from Emerson I on 13 Mar 2024
Thank you for your feedback! The Fur Rondy Festival was amazing and I am glad you enjoyed your stay with us. We appreciate your time and business!

10/10 Excellent

Kimberly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every year we celebrate Fur Rondy. The Carnaval is just across the street, the dog races are just up the street, the fireworks are right out my window. The native art displays are walking distance. It’s perfect.
Stayed 1 night in Feb 2024
Response from Emerson I on 13 Mar 2024
Thank you for your feedback! The Fur Rondy festival was so much fun and I am glad you enjoyed the festival and your stay with us! We appreciate your time and business!

8/10 Good

Andrew, North Pole

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Emerson I on 15 Mar 2024
Thank you for your feedback. We appreciate your time and business!

8/10 Good

Jason

Stayed 1 night in Feb 2024
Response from Emerson I on 24 Mar 2024
Thank you for choosing to stay with us at Hilton Anchorage downtown and taking the time to give us your feedback! We appreciate your time and business!

8/10 Good

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Swimming pool and fitness center great
Stayed 1 night in Feb 2024
Response from Emerson I on 15 Mar 2024
Thank you for your feedback. I am delighted to hear that you enjoyed our fitness center and pool. We appreciate your time and business!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the staff were amazing and very friendly
Stayed 1 night in Feb 2024
Response from Emerson I on 15 Mar 2024
Thank you for your kind words and feedback! We appreciate your time and business!

10/10 Excellent

Jinlong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Feels safe to walk around. Waking distance to many restaurants and bars. Staff is very nice and friendly. Room is clean. Aubrielle is one of the best.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slight issue with the radiator making some noise and even though it was a bit late when I checked in maintenance was very prompt to take care of it.
Stayed 1 night in Dec 2023

6/10 Okay

Katelyn

Stayed 4 nights in Dec 2023

10/10 Excellent

Keyshawn

Stayed 1 night in Dec 2023

10/10 Excellent

Ricky

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Dec 2023

10/10 Excellent

Bobby

Stayed 2 nights in Dec 2023

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service
The location was very convenient for me and the staff was helpful and friendly.
Stayed 2 nights in Nov 2023

10/10 Excellent

Melissa DeVaughn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023

8/10 Good

Keely

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel has improved since previous stays
I have stayed at the Anchorage Hilton before, and I will say that my experience this trip was better than my previous experiences. Similar to what other reviewers have said, the hotel is definitely older and not as updated as other Hiltons. The rooms we had were fine, but they were not modern or luxurious. One room had water that took a long time to get warm (not hot) and one room the fan/heater ran constantly but the room temperature did not change. I think the hotel was overall better due to it not being peak tourist season but it does still have room for improvement.
Stayed 2 nights in Oct 2023

8/10 Good

Justine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Was there for my daughter's dance competition. It was close to the building. The room was comfortable and clean.
Stayed 2 nights in Oct 2023

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the beds, so comfortable. The ice machine wasn't working and had to go 6 floors up to find one that worked.
Stayed 1 night in Oct 2023

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, property conditions & facilities
Was the best place for my family. I would love to rent the same exact room the next time I go there
Stayed 1 night in Jul 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Sooyoung

Stayed 2 nights in Sep 2023

10/10 Excellent

O'Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!
Stayed 1 night in Sep 2023

2/10 Terrible

Gillian

Disliked: Staff & service, property conditions & facilities
Rooms very small, we had no hit water, tap on sink broken. Short staffed for checkin. I wouldn’t stay there again
Stayed 2 nights in Sep 2023

10/10 Excellent

William, Dallas

Stayed 1 night in Sep 2023

4/10 Poor

Gary

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and was not cleaned each day, even paying $500 per night. We had clothes laundered but they did not deliver them to the room. We had to call and ask for them so we could pack to leave the hotel.
Stayed 4 nights in Aug 2023

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice great location, taxi and Uber ready. They should paint the interior of the rooms a lighter color ours was in A963 I think a gray color kind of depressing.
Stayed 1 night in Sep 2023

10/10 Excellent

Von

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants
Stayed 2 nights in Sep 2023

10/10 Excellent

P. Thomas, Lexington

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food availability and quality very good. Restaurant & front desk personnel very helpful. Excellent gift shop, any essentials needed they had. Negatives were no refrigerator or microwave in the room.!!
Stayed 1 night in Aug 2023

8/10 Good

Marlon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in a very convenient location in downtown anchorage. There are a lot of places to eat and to shop around. I recommend it for this regard. The hotel was clean and the rooms were quiet and comfortable. The reception area was large and the staff were friendly. The only reason why I did not give this hotel a perfect score is that it charges significantly higher than its competition for a hotel that does not feel that it is at par with other Hilton properties. It lacks the luxury feel. There was no onsite bar and it really lacked some of the amenities other similar hotels in the same price range. Other than that, it was a good hotel.

2/10 Terrible

Steve, galveston

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Inconsiderate, poor staff and service, lying staff
Stayed 1 night in Aug 2023

6/10 Okay

Hatice

Disliked: Property conditions & facilities
Very small room and not good condition. Even no shampoo
Stayed 1 night in Aug 2023

8/10 Good

Tana

Stayed 1 night in Aug 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were the best. Absolutely the best. Not in a “we’re paid to be hospitable way” but in a way that showed management values their teams. It shows.
Stayed 1 night in Aug 2023

6/10 Okay

Jeffrey

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Lori

Stayed 1 night in Aug 2023

2/10 Terrible

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
What a dump. I expected way more from a Hilton. The room was a tiny, back in a dark corner with a wall outside of the window so we had no natural light. It was very noisy and then they decided it would be a good idea to clean the carpets outside our room between 10 pm and 4 am. Plus the water was out at least twice while we were there. On the plus side, the shower was one of the best ever. I was very disappointed for a $300 per night room.
Stayed 2 nights in Aug 2023

10/10 Excellent

cheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Functional downtown walkable location; caution for homeless in area. Property does show just a little wear around the edges; for example, in the bathroom. But, overall is nice for a discounted rate that is sometimes available. WiFi is excellent. In room coffee is great. Taxi rank is around corner. Fabulous restaurant is down the street. Door dash delivers to the room. I would stay again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Veva

Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Plumbing in disrepair and missing/broken amenities
The hotel was clean. The tub did not drain when I used the shower. My husband had to shower in the pool facility. The room was not stocked with any coffee. The blow dryer was broken and did not work. We tried to stand in line at the front desk to bring these issues to the hotel’s attention, but after a twenty minute wait without any progress in the line we gave up and decided we’d give the feedback when given the opportunity via email.
Stayed 1 night in Aug 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Aug 2023

4/10 Poor

Justice

Stayed 2 nights in Aug 2023

10/10 Excellent

Augustine

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was really friendly
Stayed 1 night in Aug 2023

6/10 Okay

Vuk, Key West

Travelled with family
Very good location, but the hotel is nothing special. The staff rude.
Stayed 1 night in Aug 2023

6/10 Okay

Norman

Liked: Cleanliness, staff & service, room comfort
Showing its age..
Older facility showing signs of wear. It is apparrent they are trying to olimprove things....
Stayed 2 nights in Aug 2023

4/10 Poor

Thierry

Travelled with partner
Disliked: Staff & service
Desk attendant put me in the wrong room twice. Pool isn’t very deep only goes up to 3 and 1/2 feet. Rooms are tiny.
Stayed 1 night in Aug 2023

10/10 Excellent

Michelle

Liked: Cleanliness
Stayed 1 night in Aug 2023

8/10 Good

Tracey

Pool/sauna
Stayed 1 night in Aug 2023

6/10 Okay

david

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023