Suite, 1 King Bed with Sofa bed, Non Smoking

Reviews of Extended Stay America Suites Anchorage Downtown

2.5 out of 5

Reviews

5.8
Rating 10 - Excellent. 149 out of 1000 reviews" "
Rating 8 - Good. 204 out of 1000 reviews" "
Rating 6 - Okay. 228 out of 1000 reviews" "
Rating 4 - Poor. 214 out of 1000 reviews" "
Rating 2 - Terrible. 205 out of 1000 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Aaron

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Not visiting
Stayed 2 nights in Mar 2024
Response from Hotel Management on 27 Mar 2024
Dear Aaron, Thank you for reaching out. We regret to hear that you have chosen not to visit our hotel. We apologize if there was any aspect of our service or facilities that did not meet your expectations. We take all feedback seriously and use it to improve our offerings for future guests. If you ever reconsider, we would appreciate the opportunity to provide you with a better experience.Sincerely,Hotel Management

4/10 Poor

Taylor, Renton

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Over all, it was an ok stay for the weekend, but wouldn’t prioritize it as a property to stay at again in the future. Parking was absolutely atrocious and the iciness of the property needs to be addressed; it was very slick and borderline unsafe. The marijuana smoking at the entrance of the property was less than desirable and while the other guests were generally nice, it was a bit unsettling to have groups hanging out around the cars-especially because the staff had mentioned numerous break ins over the last couple weeks. The staff at this hotel were absolutely amazing! They were all upbeat, honest, and pleasant and made check-in/out was smooth and efficient. The rooms itself was just “ok.” It was spacious, the temperature control was easy to navigate and the internet/tv was functional. The rooms are equipped with a small kitchenette and tableware/cookware can be provided upon request. However, the room itself was dirty, the floors were gritty and we found a dirty sock in our room upon check in, but the hotel was fully booked so we just made it work. The location is great! It’s very close to numerous dining options, shopping, and activities. Walkable to multiple things.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 19 Mar 2024
Dear Taylor, Thank you for staying with us and reviewing your experience. We are glad you loved our location and that we were ideally situated near everything you planned to see and do in Anchorage. We are happy to read how much you liked our spacious rooms and that you enjoyed all the in-room amenities we provide. However, we sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management

10/10 Excellent

Ousman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The late night front desk agent was absolutely amazing. 03/08/24
Stayed 1 night in Mar 2024
Response from Hotel Management on 10 Mar 2024
Dear Noah, Thank you for your heartwarming words; we sincerely appreciate the wonderful review. We appreciate you recognizing the front desk associate. Every team member is integral to the service we offer, and we thank you for praising their efforts. We look forward to your next stay at Extended Stay America. Thank you again!Sincerely,Hotel Management

10/10 Excellent

Lydia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay if you are walking to downtown area! Nice room. Friendly staff!
Stayed 11 nights in Feb 2024

10/10 Excellent

Siiva

Liked: Cleanliness
Stayed 2 nights in Feb 2024

10/10 Excellent

Adam, Palmer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Always willing to help
Stayed 1 night in Feb 2024
Response from Hotel Management on 6 Feb 2024
Dear Adam, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted that you had an enjoyable overall experience during your visit. We are glad to read that you were pleased with the dedicated service from our staff. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was affordable and worth the money-Spacious, clean and warm
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
TV never worked and they finally sent a guy to fix it an hour before I had to check out
Stayed 1 night in Dec 2023
Response from Hotel Management on 23 Dec 2023
Dear Ryan, Thank you for taking the time to share your feedback. Please accept our apologies for not providing you with the flawless experience you deserve. We apologize for the inconvenience caused by the TV malfunction during your stay and appreciate your patience and understanding. We will take the necessary measures to prevent such incidents in the future.We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

10/10 Excellent

Wilbur R

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023

8/10 Good

Francis

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Location and staff was great.
Stayed 4 nights in Dec 2023
Response from Hotel Management on 10 Dec 2023
Dear Francis, Thank you for the excellent review and for making us part of your travel plan. We are glad your stay was enjoyable, and we could exceed your expectations. Thank you for choosing Extended Stay America. We hope to welcome you back soon at the location you were pleased with.Sincerely,Hotel Management

10/10 Excellent

Nate

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
It was a great stay
Stayed 2 nights in Nov 2023

10/10 Excellent

Ramon

Stayed 2 nights in Nov 2023

8/10 Good

Karl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 4 nights in Oct 2023
Response from Hotel Management on 29 Oct 2023
Dear Karl, We're thrilled you found Extended Stay America's staff friendly. Your experience is important to us, and we're dedicated to providing excellent service. Thank you for acknowledging our team's hospitality. We look forward to hosting you for another pleasant stay.Sincerely,Hotel Management

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service
No pots or pans in room had to collect them from reception
Stayed 2 nights in Sep 2023
Response from Hotel Management on 2 Oct 2023
Dear Sylvia, Thank you for commenting on your recent experience at our property. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our end regarding the kitchenware policy. To maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. We take your concerns seriously and will address them effectively for future improvement. We hope to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Located any easy walk from the main downtown area. Staff were very helpful and very pleasant 😊 This is not an upmarket hotel but very comfortable and clean. A bonus having microwave and cooking facilities available
Stayed 4 nights in Sep 2023
Response from Hotel Management on 27 Sept 2023
Dear Guest, All of us at Extended Stay America are thrilled to know you loved your time with us! Thank you for sharing your generous compliments about our location and the amenities provided. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine for a night
It was fine. Room a bit small and no frills. But it was just for a night.
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2023

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Greg

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful.
Stayed 1 night in Sep 2023
Response from Alice Lee General Manager on 13 Sept 2023
Thank you for your positive feedback Greg! We value your feedback always, we are glad you enjoyed your stay here at Anchorage Downtown ESA! We ask if you can take a few moments and fill out our medallia survey that was sent to your email upon checkout! Thank you again for your time and feedback!

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Kally

Stayed 1 night in Aug 2023

6/10 Okay

Rebecca

Stayed 1 night in Jul 2023

6/10 Okay

Ila

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
I didn't like that there were no "black out" curtains. Especially when you come from Nevada and the nights in Anchorage is pretty well lit throughout the nights.
Stayed 4 nights in Jul 2023
Response from Hotel Management on 25 Jul 2023
Dear Ila, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is very valuable to us as we strive to improve with every visit. We greatly appreciate your comments about black-out curtains. We would love for you to stay with us again, as it would be a pleasure to welcome you back to our new and improved hotel.Sincerely,Hotel Management

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodating staff for a 6 hour stay.
Last minute booking late in the evening. Abu at the property was amazing. Got last room.
Stayed 1 night in Jul 2023
Response from Hotel Management on 23 Jul 2023
Dear Tim, Thank you for including Extended Stay America in your travel plans. It was a pleasure reading your wonderful comments about Abu. They work hard to make every stay special every day and will appreciate your kind words. Thank you for taking the time to post your review. On behalf of all of us, we thank you for taking the time to review our hotel, and we hope to see you again soon.Sincerely,Hotel Management

10/10 Excellent

Carrie

Stayed 1 night in Jul 2023

6/10 Okay

Elena

Liked: Staff & service
It’s a little overpriced
Stayed 1 night in Jul 2023
Response from Hotel Management on 20 Jul 2023
Dear Elena, Thank you so much for taking the time to post a review of our hotel. Although we were happy to see your overall stay was good, we were disappointed that you felt the price did not meet your expectations. As with most areas, certain times of the year are busier and command higher rates; however, we make every effort to be priced competitively. It was a pleasure to have you as our guest, and we hope to do so again soon.Sincerely,Hotel Management

10/10 Excellent

Anne

Travelled with group
Liked: Staff & service, property conditions & facilities
Very nice and convenient
Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer

Stayed 1 night in Jul 2023

4/10 Poor

Graham

Travelled with family
Liked: Cleanliness, staff & service
The good and average: the staff was nice, the room and hallways were clean but stained, the room had minor repair issues. The bad: horrible parking (limited to two small lots and on the street if those were full), not the best area of downtown Anchorage, one can only enter the building through the front door, not the door near the parking, and the breakfast provided was horrible: coffee and stale, plastic wrapped muffins. The room: it never cooled down even with the a/c on the entire length of the stay, flatware for the kitchen area had to be requested from the desk (but the clerks didn’t inform of that at checkin), there were no charge ports for phones or other devices and the available but limited wall outlets were not conveniently located. Overpriced for what was offered.
Stayed 2 nights in Jul 2023
Response from Hotel Management on 18 Jul 2023
Dear Graham, Thank you for connecting with us. We are sorry we did not meet your expectations regarding the room and breakfast. We hope you will accept our apologies for any disturbances the air conditioning unit in your room caused. Thank you for bringing this to our attention; we will address this accordingly and are very grateful for your patience. We are glad that you liked our staff. It was a pleasure hosting your visit, and we hope you will be our guest whenever you return to the area.Sincerely,Hotel Management

10/10 Excellent

Latosha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Latosha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They accept dogs
Stayed 1 night in Jun 2023
Response from Hotel Management on 27 Jun 2023
Dear Latosha, Thank you for taking the time to post a review. It was a pleasure hosting your visit, and we are delighted you and your furry friend loved staying with us. We appreciate you mentioning to future guests we are a pet-friendly hotel. Thank you once more, and we look forward to seeing you again soon.Sincerely,Hotel Management

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
beds were firm.Location was just where i liked it.
Stayed 7 nights in Jun 2023
Response from Hotel Management on 14 Jun 2023
Dear Mike, Thank you for staying at our Extended Stay America during your recent trip. We are delighted to hear you had an enjoyable, comfortable stay, and our location was perfect for your visit. We appreciate you being our guest and look forward to welcoming you back! Sincerely,Hotel Management

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice other than the super loud bathroom fan
Stayed 1 night in Jun 2023

6/10 Okay

Aguilar

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

2/10 Terrible

Michelle

Stayed 2 nights in Apr 2023

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service
The staff was great.
Stayed 6 nights in Mar 2023
Response from Hotel Management on 1 Apr 2023
Dear Amy, Thank you for choosing Extended Stay America for your recent accommodations. We appreciate you mentioning our friendly, helpful staff. We pride ourselves on complete guest satisfaction, so we are thrilled this was your experience and will enjoy sharing these remarks with everyone. It was a pleasure hosting your visit, and we hope to welcome you back soon! Sincerely,Hotel Management

6/10 Okay

Mario

Disliked: Cleanliness, property conditions & facilities
I would definitely pass on another stay at this property. The rooms aren't the cleanest. The
Stayed 1 night in Feb 2023
Response from Hotel Management on 25 Feb 2023
Dear Mario, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in the preparation of your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to have another chance to welcome you for a much-better experience.Sincerely,Hotel Management

8/10 Good

Georgianna

Stayed 3 nights in Feb 2023

6/10 Okay

Belinda

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
First off nothing on line regarding the pool was closed. The parking lot was terrible very icy. the fact it looked like it was never plowed. You had to walk on the side of the building where there was snow, also where people walked there dogs, and didn’t pick it up. Staff was nice probably would not stay there in Winter.
Stayed 1 night in Jan 2023
Response from Hotel Management on 2 Feb 2023
Dear Belinda, Thank you for providing feedback regarding your recent stay with us. We are pleased you enjoyed the hospitable service you received from our staff. However, our goal is to exceed our guests' expectations. Therefore, we sincerely apologize for not doing so in your outlined areas. We will share your concerns with our team, and we will use them as an opportunity to improve our guest experience. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

10/10 Excellent

Beverly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful two nights
Amazing two night stay. The GM is wonderful with amazing team of employees. Hotel and our room was very clean and inviting. The security cameras for the parking lot and all doors inside and out was excellent.
Stayed 2 nights in Jan 2023
Response from Hotel Management on 27 Jan 2023
Dear Beverly, Thank you for taking the time to share such excellent feedback for Extended Stay America! We are delighted to read that you had such a wonderful experience, from our comfortable accommodations to your interactions with our superb team, who work around the clock to ensure a memorable stay for every guest! We hope to see you again next time you are in Anchorage.Sincerely,Hotel Management

10/10 Excellent

Aleksandra

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Jan 2023

4/10 Poor

Marsha

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Disappointing, noisy, difficult to change temperatures in the room. Staff was friendly and helpful. Place needs a face lift.
Response from Hotel Management on 9 Jan 2023
Dear Marsha, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Your feedback has been shared with our team for review and action. Please know our front desk is always available and happy to help make your stay as comfortable as possible. We hope you will return so we can make it up to you. Sincerely,Hotel Management

6/10 Okay

Magdalene

Stayed 8 nights in Dec 2022