Front of property - evening/night
Check availability

Reviews of Van der Valk Amsterdam Amstel

4 out of 5
Van der Valk Amsterdam Amstel
Joan Muyskenweg 20, Amsterdam

Reviews

9.2

Wonderful

Rating 10 - Excellent. 716 out of 1001 reviews" "
Rating 8 - Good. 196 out of 1001 reviews" "
Rating 6 - Okay. 51 out of 1001 reviews" "
Rating 4 - Poor. 21 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Mark Antony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel that is out of the city but has great transport links to Central Amsterdam
Stayed 3 nights in Apr 2024
Response from Iris - Guest Relations on 17 Apr 2024
Dear Mark,Thank you, for your kind review! We're happy to hear that you enjoyed your stay at our hotel. We hope to have the pleasure of welcoming you back in the future!Kind Regards,Iris - Guest Relations

10/10 Excellent

Dan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff also right next to the metro which is ideal
Stayed 3 nights in Mar 2024
Response from Iris - Guest Relations on 15 Apr 2024
Dear Dan,Thank you for your review. We're glad to hear that you found our hotel very clean and our staff friendly. We appreciate your feedback and hope to welcome you back soon.Kind Regards,Iris - Guest Relations

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Friendly staff. Highly recommend.
Stayed 4 nights in Mar 2024
Response from Iris - Guest Relations on 8 Apr 2024
Lieber Jonathan,Vielen Dank für die positive Bewertung! Wir freuen uns, dass es Ihnen in unserem Hotel gefallen hat und Sie sich bei unserem freundlichen Personal gut aufgehoben gefühlt haben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Iris - Gästebetreuung

10/10 Excellent

Husniye

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was lovely, the best hotel
Stayed 4 nights in Mar 2024
Response from Iris - Guest Relations on 9 Apr 2024
Dear Husniye,Thank you for your review! We're happy to hear that you found our staff lovely and considered us the best hotel.We hope to welcome you back soon for another wonderful stay.Kind Regards,Iris - Guest Relations

8/10 Good

louise

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great hotel , perfect for exploring Amsterdam and the spa is a bonus
Stayed 2 nights in Mar 2024
Response from Iris - Guest Relations on 2 Apr 2024
Dear Louise,Thank you for your positive review! We're happy to hear that you had a great experience at our hotel and enjoyed its convenience for exploring Amsterdam. We hope to welcome you back in the future!Kind Regards,Iris - Guest Relations

10/10 Excellent

Olivia Niamh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Daryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel, had a great weekend stay with my partner. We will definitely be back
Stayed 3 nights in Mar 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Somewhat isolated from other activities, restaurants, or trains, but very nice on property
Stayed 1 night in Mar 2024
Response from Iris - Guest Relations on 12 Mar 2024
Dear Brandon,Thank you for your positive review! We're glad you enjoyed your stay on our property. We appreciate your comments and look forward to welcoming you again in the future!Best regards,Iris - Guest Relations

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed over the weekend this was a lovely hotel and good and easy to get to transport from airport and into centraal
Stayed 2 nights in Mar 2024
Response from Iris - Guest Relations on 11 Mar 2024
Dear Sara,Thank you for your positive feedback! We're glad you had a lovely weekend stay at our hotel and found the transportation convenient from the airport to the city center. We hope to welcome you back again soon!Kind Regards,Iris - Guest Relations

10/10 Excellent

Lucca Bert

Stayed 2 nights in Mar 2024

4/10 Poor

Kari

Stayed 4 nights in Feb 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Front office on 3 Mar 2024
Thank you for your feedback.Hope to see you soon back again !

10/10 Excellent

ZACHARIAH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 2 nights and was a very affordable and lovely hotel
Stayed 2 nights in Feb 2024
Response from Iris - Guest Relations on 23 Feb 2024
Dear Zachariah,Thank you for sharing your experience! We're glad to hear that you found our hotel affordable and lovely during your two-night stay. We hope you had a pleasant time and look forward to welcoming you back in the future!Kind Regards,Iris - Guest Relations

10/10 Excellent

Christian, Miami

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Excellent staff, bar, facilities and rooms. We also rented a meeting room for a business working group breakfast, and the Pampus club for a large group dinner before our conference. Really excellent, will be back.
Stayed 3 nights in Feb 2024
Response from Iris - Guest Relations on 22 Feb 2024
Dear Christian,Thank you for your review!We are happy to hear you had a great experience at our hotel! We're delighted you enjoyed your business working group breakfast in our meeting room and your large group dinner at the Pampus Club. We can't wait to welcome you back again in the future!Kind Regards,Iris - Guest Relations

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are lovely and spacious. Staff are friendly and very helpful. Food in bar and restaurant excellent. Transport links good - train very near. Good value would recommend and stay again. Booked 4 rooms. Had a lovely weekend at the hotel with my friends.
Stayed 2 nights in Feb 2024
Response from Iris - Guest Relations on 12 Feb 2024
Dear Patricia,Thank you so much for the positive feedback! It's wonderful to know that you had a lovely weekend at our hotel with your friends. We truly appreciate your recommendation and look forward to welcoming you back for another great stay in the future!Kind Regards,Iris - Guest Relations

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 3 nights in Jan 2024
Response from Floortje - Guest Relations on 5 Feb 2024
Dear Kimberly,Thank you for sharing your experience. We're delighted to hear that you enjoyed your stay and our hotel.We look forward to welcoming you for another amazing stay.Kind regards,

6/10 Okay

Roselle Pamela, Hastings on Hudson

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Rooms are small. Too small for 2 people and impossible with large luggages. Also, Weird bathroom set-up as the shower and the toilet share a sliding door. So, not good for more than one person unless you’re quite comfortable about everything being out in the open. The shower leaked into the bathroom due to this awful design flaw. There is a counter in the middle to wash your hands. No closet space. Bed was ok with a laughable 1 inch mattress topper. Guests smoke weed in the stairwell and can be loud. The doors are always being slammed. We found the Front desk was incredibly rude, we’re English speakers and they continued to speak Dutch in front of us. We felt uncomfortable. If you need to know what type of property this is and their clientele — the hotel charges a deposit for robes, umbrella and you must pay for slippers. What a joke. Expedia and hotel has been marking this property as “upscale” to cheat customers to pay higher taxes. Upscale doesn’t make this a 4 star hotel - far from it. Far too expensive if the rate is over $125 per night. Also, there’s only one Metro and it’s far from the city center. Do yourself a favor and find a hotel in the Centrum. Otherwise, you will waste your time traveling back & forth. The only positive thing I can say is the cleaning staff kept the room clean.
Stayed 2 nights in Dec 2023
Response from Iris - Guest Relations on 31 Jan 2024
Dear Roselle,Thank you for your review.We are sorry to hear that your stay was not to your satisfaction.We extend our sincere apologies for any inconvenience caused.The issues you raised will be addressed internally with the departments as we strive to continually improve our services.Despite this experience, we hope you still had a pleasant time in Amsterdam.Kind Regards,Iris - Guest Relations

10/10 Excellent

Zachary

Stayed 12 nights in Dec 2023
Response from Front office on 3 Mar 2024
Thank you for your feedback.Hope to see you soon back again !

10/10 Excellent

Stevie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Merel | Guest Relations on 10 Jan 2024
Dear Stevies, Thank you for your feedback. We hope you had a wonderful stay and that we may welcome you back in the future. Warm regards, Merel Guest Relations

6/10 Okay

Jonathan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I think the property is really nice and my only qualm is about the room cleaning. We left the switch on to signal make up my room but returned to the room beds not made up. I spoke with front desk and was informed that if we had any personal belongings on the bed then they won’t make it up, fair enough even though we may have had like just a jeans or a shirt. The next day we were out of bath liquid and our room coffee cups were used. They made the beds, but left us without bath liquid, as well as coffee cups left dirty and not replaced. We were beginning to wonder if the cleaning people had an issue with us. It’s the first time I’ve encountered something like that and found it strange for the standard of the hotel as the hotel itself was really nice and front desk staff very attentive and helpful. Overall a great hotel besides the room cleaning fiasco.
Stayed 6 nights in Dec 2023
Response from Merel | Guest Relations on 10 Jan 2024
Dear Jonathan,Thank you for sharing your thoughts about your recent stay. We're glad you found our property nice, and our front desk staff attentive. We're sorry to hear about the inconvenience with the room cleaning. We'll address this promptly to ensure a more seamless experience. Your feedback is valuable, and we look forward to welcoming you back for an improved stay.Warm regards, Merel Guest Relations

10/10 Excellent

Leo

Stayed 3 nights in Dec 2023
Response from Merel | Guest Relations on 10 Jan 2024
Dear Leo, Thank you for your feedback. We hope you had a great stay and that we may welcome you back in the future. Warm regards, Merel Guest Relations

8/10 Good

Michael, Yorkton

Liked: Cleanliness, staff & service, property conditions & facilities
Room appeared very clean, however the mattress was noticeably quite stained. Beds, including bunks in the kid area were very comfortable. Food was great in restaurant, including great service. Our room was not ready for 3pm check in, however we were provided a beverage in the restaurant to compensate. Very safe neighborhood, not any amenities near by, but easy metro access.
Stayed 4 nights in Dec 2023
Response from Merel | Guest Relations on 10 Jan 2024
Dear Michael,Thank you for your feedback! We're glad you found the room clean and the beds comfortable. Apologies for the delay in room readiness, but we're pleased our team could offer you a beverage as compensation. We're delighted you enjoyed the food and service at our restaurant. We hope to welcome you back soon for another enjoyable stay.Warm regards, Merel Guest Relations

10/10 Excellent

Allen Van

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Merel | Guest Relations on 10 Jan 2024
Dear Allan, We're thrilled that you had an enjoyable stay and we look forward to welcome you back in the future. Warm regards, Merel Guest Relations

10/10 Excellent

Harveen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Merel | Guest Relations on 10 Jan 2024
Dear Harveen, Thank you for your feedback. We hope you enjoyed your stay and that we may welcome you back in the future. Warm regards, Merel Guest Relations

10/10 Excellent

Caray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Cerise

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

6/10 Okay

Emmanuella

Stayed 4 nights in Dec 2023

10/10 Excellent

Leena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Tess

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2023

10/10 Excellent

Sonni

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Good staff Clean Well kept Lovely breakfast Thank you
Stayed 1 night in Dec 2023
Response from Floortje - Guest Relations on 11 Dec 2023
Dear Sonni,We are genuinely grateful for your review! It brings us immense joy to know that your stay was enjoyable. Your kind words are greatly appreciated by our team, and we can't wait to have the pleasure of welcoming you back for another outstanding experience in the future.Kind regards,Floortje - Guest Relations

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Alice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this hotel. The pool and spa area was so cool, our room was stunning and we loved the view from our window. We didn’t eat at the hotel but the restaurant looked very nice from the outside! The only down side is that it is an hour walk from central Amsterdam but in my opinion it is worth it. Thank you for a lovely stay x
Stayed 3 nights in Nov 2023
Response from Merel | Guest Relations on 29 Nov 2023
Dear Alice,Thanks for sharing your experience! We're glad you enjoyed your stay and the stunning view. Although we're outside the city center, there's a nearby metro station within walking distance. It'll take just 15 minutes to reach Amsterdam's center.We appreciate your kind words and hope to welcome you back for another great stay.Warm regards,Merel Guest Relations

10/10 Excellent

Callum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very posh and well presented and the rooms are extremely high quality and definitely worth the price. There is really good options for dining and the buffet breakfast is the best ive ever had.
Stayed 3 nights in Nov 2023
Response from Merel | Guest Relations on 29 Nov 2023
Dear Callum,Thank you for sharing your recent experience with us! We are thrilled you enjoyed our hotel's aesthetic and that you had a great stay. We can't wait to welcome you back in the future for another wonderful visit to Amsterdam.Warm regards,Merel Guest Relations

10/10 Excellent

colin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at this Van der Valk but spent many nights in other over last 40 years. The only issues we had waa bar closing early dispite being told it was open until midnight. 3 out of 4 night stay we was asked for last orders before 11.15pm! The other issue was housekeeping not actually cleaning anythings or taking away empty ucans or used glasses. Both our bedside tables had rings left by glasses or mugs. Th
Stayed 4 nights in Nov 2023
Response from Reservations on 24 Nov 2023
Thank you for your feedback !we hope too see you back soon

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my partner stayed here for 3 night and what a stay it was, the hotel was perfect in every single way and local transport was spot on Wish I could give it more stars and when I come back to the Netherlands next year I hope this hotel has room available because it's the first place im looking 10/10 would recommend !
Stayed 3 nights in Nov 2023
Response from Reservations on 24 Nov 2023
Thank you for your feedback !we hope too see you back soon

10/10 Excellent

Radiance

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My stay at Van Der Valk Amstel was truly amazing. Staff is very welcoming and friendly ,and this hotel was perfect distant from everything including airport but also very secluded and in a quiet area. Stay here !!
Response from Merel | Guest Relations on 22 Nov 2023
Dear Guest, Thank you for sharing your recent experience with us. We are delighted that your stay was truly amazing and that you found our staff very welcoming and friendly. We appreciate your kind words and hope to see you again in the future! Warm regards, Merel Guest Relations

10/10 Excellent

Sophie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!! The spa is a must, only downside was the workers in illumious jackets out our window it’s not the best view but still lovely! Ordered a drink last night at the bar and it took half an hour to be made there’s like 4 staff on for a full hotel however drinks were amazing and so was our stay! The spa is beautiful.
Stayed 1 night in Nov 2023
Response from Floortje - Guest Relations on 20 Nov 2023
Dear Sophie,Thank you for your wonderful review! We're thrilled you had such a fantastic stay.It is unfortunate to hear that you had to wait for such a long time on your cocktail. Thank you for informing us about this. We will discuss this with the responsible manager, to see if more bar staff is needed. Looking forward to welcoming you back!Best regards,Floortje - Guest Relations

10/10 Excellent

Claribel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely facility! Great breakfast buffet!
Stayed 2 nights in Nov 2023
Response from Merel | Guest Relations on 16 Nov 2023
Dear Claribel, Thank you for sharing your recent experience with us. We hope you had a wonderful time in Amsterdam and that we may welcome you back in the future for another great stay!Warm regards, Merel Guest Relations

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were lovely, much better in real life than the pictures online. Hotel is all very tastefully decorated, close to the centre via the train and the bar serves delicious cocktails and pizzas
Stayed 2 nights in Nov 2023
Response from Floortje - Guest Relations on 13 Nov 2023
Dear Jonathon,Thank you for sharing your experience with us. We're thrilled to hear that you had a positive stay at our hotel. Your feedback is valuable, and we're grateful for your kind words. We look forward to serving you again on your next visit.Warm regards,Floortje - Guest Relations

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, property conditions & facilities
absolutely stunning hotel, amazing location less than 5 min walk to metro and about 15 mins to the centre absolutely perfect 10/10!
Stayed 3 nights in Nov 2023
Response from Merel | Guest Relations on 15 Nov 2023
Dear Mila,Thank you for sharing your recent experience! We are excited to hear that you enjoyed your stay and that you found our location convenient. We hope you had a great time in Amsterdam, and that we may welcome you back in the future.Warm regards,Merel Guest Relations

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a stunning hotel!
Stayed 2 nights in Oct 2023
Response from Merel | Guest Relations on 8 Nov 2023
Dear Joe,Thank you for your positive feedback! We are delighted that you found our hotel stunning. We hope you had a great stay and that we may welcome you back in the future. Warm regards,Merel Guest Relations

10/10 Excellent

Courtney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Front office Amsterdam-Amstel on 6 Nov 2023
Thank you for your feedback !We hope to see you back soon again

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at this hotel was amazing start to finish. The staff were very friendly and welcoming. The spa was such an added bonus for when the afternoons got a bit too rainy to be walking around the city centre too. The only thing I would say (and this is nit-picking now) is that there wasn’t a local spar or supermarket near enough to just get a few food/drinks at as the small shop in the hotel is a little on the expensive side. But other than that our stay was amazing and I would definitely go back!
Stayed 3 nights in Nov 2023
Response from Front office Amsterdam-Amstel on 6 Nov 2023
Thank you for your feedback !We hope to see you back soon again

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Reservations Manager on 3 Nov 2023
Bedankt voor uw feedback !Wij hopen u snel terug te zien in ons hotel.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing getaway from London in a peaceful area, had good food choices. The pool was lovely would definitely be back again
Stayed 2 nights in Oct 2023
Response from Merel | Guest Relations on 3 Nov 2023
Dear Joyce,We're thrilled to hear that your getaway from London was nothing short of amazing, and that you found our peaceful area and food choices to your liking. We're delighted to know that you enjoyed the pool. We eagerly anticipate your return for an even better experience. Warm regards, Merel Guest Relations

8/10 Good

Gina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Rooms were nice and comfortable! Loved the wellness and gym facilities. We ere aware that it’s outside the city, but very limited dining options in the area except for the hotel. Nice to have the bar and restaurant but the front desk service, bar service was not that great. Very slow, very limited room service, staff did not seem to be very engaged but just getting the basic job completed. We had a nice experience but it could have been better with just a little better service. Would stay again though.
Stayed 4 nights in Oct 2023
Response from Merel | Guest Relations on 2 Nov 2023
Dear Gina,Thank you for your valuable feedback! We're delighted to hear that you found our comfortable rooms to your liking. We hope you had the opportunity to unwind and rejuvenate while making use of our wellness facilities and gym.We sincerely apologize for the less-than-ideal service experience you encountered during your stay, and we genuinely appreciate your input. Your feedback will be instrumental in our ongoing efforts to enhance our service quality. We're committed to ensuring that your next visit exceeds your expectations.Warm regards,Merel Guest Relations

10/10 Excellent

Kenya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about this property. Definitely coming back !
Stayed 2 nights in Oct 2023
Response from Merel | Guest Relations on 30 Oct 2023
Dear Kenya,Thank you for your kind words! We're thrilled to hear that you loved everything about our property. We hope you had a wonderful time in Amsterdam and we look forward to welcoming you back in the future. Warm regards,Merel Guest Relations

8/10 Good

Riya

good
Stayed 3 nights in Oct 2023
Response from Merel | Guest Relations on 30 Oct 2023
Dear Riya, Thank you for sharing your recent experience. We hope you had a wonderful stay and that we may welcome you back in the future. Warm regards, Merel Guest Relations