Spa

Reviews of Steigenberger Airport Hotel Amsterdam

4 out of 5
Steigenberger Airport Hotel Amsterdam
Stationsplein ZW 951, Schiphol

Reviews

8.8

Excellent

Rating 10 - Excellent. 589 out of 1006 reviews" "
Rating 8 - Good. 270 out of 1006 reviews" "
Rating 6 - Okay. 77 out of 1006 reviews" "
Rating 4 - Poor. 37 out of 1006 reviews" "
Rating 2 - Terrible. 33 out of 1006 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

ANDRES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay at a reasonable price. On the downside, I think that the eating options are too limited and the room service is not 24/7 which I find very unreasonable due to the area (no restaurants around).
Stayed 1 night in Mar 2024
Response from Erwin Bruyn on 28 Mar 2024
Dear Andres,It's heartening to learn that you found our hotel to be a great place to stay at a reasonable price. Your comments serve as an affirmation to our team that our efforts to provide a comfortable and welcoming environment are appreciated.However, we understand that you expressed concern about the limited eating options and room service not being available 24/7. While we strive to provide a variety of options for our guests, we have noted your feedback and will certainly keep it in mind as we continue to enhance our services.We hope to have the opportunity to welcome you again at the Steigenberger Airport Hotel Amsterdam and deliver an experience that meets all your expectations.Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

Karen

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Erwin Bruyn on 25 Mar 2024
Dear Karen,It gives us immense pleasure to know that your experience at the Steigenberger Airport Hotel Amsterdam met your expectations, reflecting our commitment to excellence. Your positive feedback serves as a testament to the quality service we strive to deliver. Please consider us for your future stays. We look forward to welcoming you back and providing the same level of satisfaction.Kind regards,Erwin M. BruynGeneral Manager

6/10 Okay

Cally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very nice hotel but, beware, you will be trapped in area where you cannot buy any food/items that are not at the hotel. The one convenience store across the way was closed. Breakfast at the hotel was…28 Euro!!! Crazy expensive - was good and had good selection of food but, way too expensive.
Stayed 1 night in Mar 2024
Response from Erwin Bruyn on 19 Mar 2024
Dear Cally,Your feedback is invaluable to us and we are pleased to hear that you enjoyed your stay at the Steigenberger Airport Hotel Amsterdam.We understand that the availability of local amenities and the pricing of our breakfast service were points of concern for you. It's important to us that our guests' experiences are as comfortable and convenient as possible. Our aim is to offer a wide variety of high quality options for breakfast, providing a nourishing and satisfying start to the day. We trust that you were able to appreciate the value of this extensive selection.We look forward to welcoming you back to our hotel in the future and hope to exceed your expectations in every way.Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

Carley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay before or after a flight
Stayed 1 night in Mar 2024
Response from Erwin Bruyn on 19 Mar 2024
Dear Carley,It's great to hear that you found our hotel to be the perfect place for your travel accommodation needs. We strive to provide a seamless and comfortable experience for all our guests, particularly those journeying to and from the airport. We look forward to welcoming you back on your next trip. Kind regards,Erwin M. Bruyn,General Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. One can barely notice any noise coming from the airport.
Stayed 1 night in Mar 2024
Response from Erwin Bruyn on 8 Mar 2024
Dear Thomas,Your compliments regarding the cleanliness and tranquility of our establishment are appreciated.We always strive to provide a pleasant experience for our guests and your positive feedback serves as wonderful affirmation. Should you decide to stay with us again in the future, we promise to maintain the same standards that impressed you during your recent visit.Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

Bethan

Business traveller
Liked: Amenities
Excellent service… Spa, gym and sauna room too class
Stayed 2 nights in Feb 2024
Response from Erwin M. Bruyn on 29 Feb 2024
Dear Bethan,Your delightful review is much appreciated. It pleases us to know that you found our service excellent and enjoyed the facilities such as the spa, gym, and sauna. We continuously strive to offer our esteemed guests an experience that brings together comfort and luxury.We look forward to welcoming you back to the Steigenberger Airport Hotel Amsterdam, where we hope to provide you with another memorable stay.Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast, dinner, facilities and service. My bed and pillows were very comfortable 😊 the shower was amazing! I read the reviews and chose this hotel based on them as well as the images and descriptions on the website and I’m definitely not disappointed. I have recommended it to a few colleagues and friends and i will book again in future. It’s a very classy hotel and the only downside is the location but everything else makes up for it. You can get the shuttle back to the airport and then the bus into the city centre which takes 30 minutes.
Stayed 2 nights in Feb 2024
Response from Erwin Bruyn on 28 Feb 2024
Dear Stacy,We're delighted to hear that your stay at the Steigenberger Airport Hotel Amsterdam was enjoyable and met your expectations. Your kind words regarding our breakfast, dinner, facilities and service are very much appreciated.Your willingness to recommend us to your colleagues and friends is truly the highest compliment we could receive. We look forward to welcoming you back in the future.Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

Philemen, EDMONTON

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the airport shuttle, rooms were spacious and clean
Stayed 1 night in Jan 2024
Response from Erwin Bruyn on 13 Feb 2024
Dear Philemen,It's wonderful to hear that you found our airport shuttle service convenient and our rooms to your liking. Ensuring our guests a comfortable and clean environment is a priority for us at Steigenberger Airport Hotel Amsterdam. We look forward to having you stay with us again on your next visit to Amsterdam. Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

Adrian, Chislehurst

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing customer service!
Stayed 1 night in Feb 2024
Response from Erwin Bruyn on 13 Feb 2024
Dear Adrian,It warms our hearts to hear such positive words about our customer service. We strive to provide our guests with exceptional service and your words affirm that we are on the right track. Your satisfaction is our greatest reward. Thank you for choosing Steigenberger Airport Hotel Amsterdam. We look forward to welcoming you back in the near future. Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 1 night in Feb 2024
Response from Erwin Bruyn on 13 Feb 2024
Dear Sabrina,It's delightful to hear that you found our staff to be very nice. In our Steigenberger Airport Hotel, we take great pride in our dedicated team's efforts to create a warm and welcoming atmosphere for our guests. Your kind words are highly appreciated and will certainly be shared with the team as a testament to their exemplary service.We look forward to welcoming you back in the near future.Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very clean and comfortable.
Stayed 1 night in Feb 2024
Response from Erwin Bruyn on 13 Feb 2024
Dear Joseph,We are truly delighted to hear that you found our hotel clean and comfortable. Your comfort is our top priority and we are glad we could provide you with a pleasant experience. We look forward to welcoming you again at Steigenberger Airport Hotel Amsterdam.Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

rochelin

Stayed 1 night in Feb 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was AMAZING!
Stayed 1 night in Jan 2024
Response from Erwin Bruyn on 6 Feb 2024
Dear David,We are delighted to hear that our staff made a strong positive impression on you during your stay at Steigenberger Airport Hotel Amsterdam. Our team strives to provide the highest level of service to our guests, and it's truly rewarding to hear such positive feedback.We look forward to welcoming you back on your next visit.Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

Michael, Chatsworth

Close to airport, quick shuttle service
Stayed 1 night in Jan 2024
Response from Erwin Bruyn on 18 Jan 2024
Dear Michael,It's great to hear that you found our location convenient and our shuttle service efficient. At Steigenberger Airport Hotel Amsterdam, we always aim to offer a seamless experience to all our guests and it's great to know that we have succeeded in your case.We look forward to welcoming you back on your next visit to Amsterdam.Kind regards,Erwin M. BruynGeneral Manager

2/10 Terrible

Enrico

Stayed 3 nights in Dec 2023
Response from Erwin Bruyn on 25 Jan 2024
Dear Guest,Your feedback is vital to us and we are sorry to hear that your stay at the Steigenberger Airport Hotel Amsterdam was not up to your satisfaction. We are committed to providing our guests with the best possible experience and your feedback helps us to understand where improvements can be made. Please accept our apologies and we hope that you will give us another chance to serve you better in the future.Kind regards,Erwin M. BruynGeneral Manager

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Erwin Bruyn on 18 Jan 2024
Dear Stephen,Your feedback is crucial for us to better understand our guest's perspectives. While we aim to provide an exceptional stay for all our guests, it seems we fell short during your visit. Please accept our sincerest apologies for not meeting your expectations.We believe that every guest deserves a memorable and pleasant stay at the Steigenberger Airport Hotel Amsterdam. I want to assure you that we are committed to delivering the highest level of service and hospitality.Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

Nasir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Erwin Bruyn on 18 Jan 2024
Dear Guest,Your positive review is music to our ears. It gives us immense pleasure to know that your stay at the Steigenberger Airport Hotel Amsterdam was to your satisfaction. We constantly strive to provide our guests with a memorable experience and your feedback motivates us to continue doing so.Once again, thank you for your kind words. We look forward to welcoming you back in the future.Kind regards,Erwin M. BruynGeneral Manager

8/10 Good

Richard

Stayed 1 night in Dec 2023
Response from Erwin Bruyn on 18 Jan 2024
Dear Guest,Your rating is highly appreciated and we're pleased to see that you had a positive experience at our Steigenberger Airport Hotel Amsterdam. We strive to provide our guests with the best service and comfort possible. We hope to see you again soon, and aim to make your next visit a 100% positive experience.Kind regards,Erwin M. BruynGeneral Manager

8/10 Good

wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Erwin Bruyn on 18 Jan 2024
Dear Wendy,It is encouraging to learn that your experience at our hotel was largely positive. At Steigenberger Airport Hotel Amsterdam, we are committed to providing our guests with an unforgettable experience, marked by comfort and convenience. While we are pleased that we met your expectations to a considerable degree, we are eager to learn how we could improve to serve you better in the future.We look forward to welcoming you back for a full 100% Steigenberger experience.Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amsterdam departure
Convenient and accommodating
Stayed 1 night in Dec 2023
Response from Erwin M. Bruyn on 11 Dec 2023
Dear guest,Thank you for taking the time to share your experience with us.Your positive comments are very much appreciated.We are looking forward to welcome you again in the future.With kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

Nazir

Stayed 1 night in Nov 2023
Response from Erwin Bruyn on 18 Jan 2024
Dear Guest,It's heartening to receive such high praise from you, indicating your satisfaction with your stay at Steigenberger Airport Hotel Amsterdam. We strive to continuously provide our guests with an exceptional experience and your feedback is a testament to this.We're looking forward to welcoming you back on your next visit to Amsterdam.Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

Alejo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Erwin M. Bruyn on 11 Dec 2023
Dear guest,Thank you for taking the time to share your experience with us.Your positive score is very much appreciated.We are looking forward to welcome you again in the future.With kind regards,Erwin M. BruynGeneral Manager

8/10 Good

Peter

Stayed 1 night in Nov 2023
Response from Erwin M. Bruyn on 11 Dec 2023
Dear guest,Thank you for taking the time to share your experience with us.Your positive score is very much appreciated.We are looking forward to welcome you again in the future.With kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

Una

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super comfortable beds, friendly staff, easy access to airport and good value.
Stayed 1 night in Sep 2023
Response from Erwin M. Bruyn on 11 Dec 2023
Dear guest,Thank you for taking the time to share your experience with us.Your positive comments are very much appreciated.We are looking forward to welcome you again in the future.With kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

Annamaria

Stayed 2 nights in Nov 2023
Response from Erwin M. Bruyn on 14 Dec 2023
Dear guest,Thank you for taking the time to share your experience with us.Your positive score is very much appreciated.We are looking forward to welcome you again in the future.With kind regards,Erwin M. BruynGeneral Manager

2/10 Terrible

J

Stayed 1 night in Nov 2023
Response from Erwin M. Bruyn on 4 Dec 2023
Dear Guest,Your feedback is of great importance to us and we strive to continuously improve our services. We look forward to welcoming you back to the Steigenberger Airport Hotel Amsterdam, where we aim to exceed your expectations and ensure a memorable stay.Kind regards,Erwin M. BruynGeneral Manager

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable hotel near the airport.
The hotel was convenient and comfortable. The room itself was spacious and well equipped. The food that I ate at the hotel’s sports bar was disappointing and expensive.
Stayed 1 night in Nov 2023
Response from Erwin M. Bruyn on 14 Dec 2023
Dear guest,Thank you for taking the time to share your experience with us.Your positive comments are very much appreciated.We are sorry to hear that the food in our Sports & Media Bar was not up to your satisfaction. Our sincere apologies for that. We will take this as a chance to improve our services and facilities.We do hope to welcome you back in the future so that we can prove we are able to offer excellence on all aspects of our services.With kind regards,Erwin M. BruynGeneral Manager

6/10 Okay

Melany

Travelled with family
Liked: Cleanliness, property conditions & facilities
No shuttle to downtown as advertised. Internet a problem. Unhelpful and rather incompetent reception staff.
Stayed 1 night in Oct 2023
Response from Erwin M. Bruyn on 14 Dec 2023
Dear guest,Thank you for taking the time to share your experience with us.We are sorry to hear that you experienced these inconveniences with the cleaning of the room and the amenities in the room. Our sincere apologies for that. We will take this as a chance to improve our services and facilities.We do hope to welcome you back in the future so that we can prove we are able to offer excellence on all aspects of our services.With kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Erwin M. Bruyn on 14 Nov 2023
Dear Guest,It is delightful to read that you had an excellent experience with us. Your succinct yet impactful review speaks volumes about your satisfaction. We will continue striving to provide the high standards that make Steigenberger Airport Hotel Amsterdam a favorite among guests.Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel near Schiphol airport
Modern, quiet, comfortable hotel with friendly and efficient staff, from front desk to bar to restaurant, and an exceptionally good breakfast buffet, all for a reasonable price. Only downside is that it is not near any other restaurants or shops, so is best suited for business or overnight travelers.
Stayed 1 night in Oct 2023
Response from Erwin M. Bruyn on 23 Oct 2023
Dear Guest, Your commendation of the Steigenberger Airport Hotel Amsterdam is greatly appreciated. Highlighting our modern facilities, quiet ambiance, and comfortable rooms truly captures the experience we aim to provide for our esteemed guests. Also, your kind words about our staff and breakfast buffet bring us great joy. We acknowledge your point about the hotel's location and its suitability for business or overnight travelers. Your feedback is valuable to us, and we are pleased to hear that you found our pricing reasonable.Once again, thank you for your feedback. We hope to welcome you back in the future and continue exceeding your expectations.Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

SVETLANA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Erwin M. Bruyn on 23 Oct 2023
Dear Guest,It's heartening to hear that you've had a great stay with us at the Steigenberger Airport Hotel Amsterdam. Our goal is to provide our guests with a memorable experience and your words indicate that we achieved this during your visit.We hope to have the pleasure of welcoming you back in the near future for another enjoyable stay.Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is clean and modern. Nice pool for swimming laps and steam room was a huge bonus. The breakfast buffet was great! It was an easy taxi ride to hotel for a quiet nights sleep after a long journey from our home.
Stayed 1 night in Oct 2023
Response from Erwin M. Bruyn on 23 Oct 2023
Dear valued guest,It fills us with joy to hear that you had a pleasant stay at the Steigenberger Airport Hotel Amsterdam. Your positive remarks on our cleanliness, modern facilities, and staff service are truly appreciated. Our team takes pride in maintaining our property and in offering a tranquil environment for our guests to unwind after a long journey, so your feedback is very gratifying. It's wonderful to know that you enjoyed our pool and steam room, as well as our hearty breakfast buffet.We look forward to your next visit, and we will ensure that it is just as enjoyable as your last.Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

Gale

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Would like to see an ala carte breakfast option.
Stayed 2 nights in Sep 2023
Response from Erwin M. Bruyn on 23 Oct 2023
Dear valued guest,We appreciate your suggestion regarding the introduction of an ala carte breakfast option. It's always a pleasure to receive feedback from our guests, as it helps us strive towards providing an enhanced experience. Our team continuously works on improving our services and your input is very valuable in this process. We are committed to providing our guests with a variety of dining options, and your suggestion will surely be noted.We look forward to welcoming you back to Steigenberger Airport Hotel Amsterdam and offering you our warm hospitality.Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff. Good menu options
Stayed 1 night in Sep 2023
Response from Erwin M. Bruyn on 6 Oct 2023
Dear Guest,It's wonderful to hear about your positive experience at our hotel. The Steigenberger Airport Hotel Amsterdam prides itself on maintaining a high standard of cleanliness and providing a wide range of menu options to cater to our guests' diverse tastes. The compliment on our staff is particularly heartening as we strive to deliver exceptional service and a warm welcome to all who choose to stay with us. Your kind words are truly appreciated and will inspire our team to continue providing a high level of hospitality.We hope to have the pleasure of welcoming you back soon.Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Steigenberger hotel
Outstanding hotel. Very clean. Efficient and ecologically minded. Friendly, helpful staff. Not far to Schipol airport with free shuttle.
Stayed 1 night in Sep 2023
Response from Erwin M. Bruyn on 6 Oct 2023
Dear Guest,Your words truly resonate with the kind of experience we strive to provide at the Steigenberger Airport Hotel Amsterdam. It is heartening to know that our determination for cleanliness and ecological sustainability has been acknowledged and appreciated.Our staff is indeed our pride, and hearing about their friendly and helpful nature from guests like you gives us immense satisfaction. It's great to know that our convenient location and complimentary shuttle service added to your positive experience.We look forward to welcoming you back for another memorable stay in the near future.Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
This hotel is amazing love the spa and grand kids love the swimming pool. Close to Schiphol train into town. Stay last summer and this summer . Highly recommend
Stayed 3 nights in Jul 2023
Response from Erwin M. Bruyn on 6 Oct 2023
Dear valued guest,It's wonderful to hear that your stay at the Steigenberger Airport Hotel Amsterdam was enjoyable both last summer and this summer. Your affection for our spa and the swimming pool, especially by your grandchildren, is particularly heartwarming.Our location near Schiphol, with its convenient train service, is indeed a feature our guests appreciate, and we're delighted that it added value to your vacation. Your high recommendation is the finest compliment we could ask for.We look forward to welcoming you back for many more delightful summer vacations.Kind regards,Erwin M. BruynGeneral Manager

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little confusion checking in.
Stayed 1 night in Sep 2023
Response from Erwin M. Bruyn on 6 Oct 2023
Dear Guest,I understand that you experienced some confusion during your check-in process. We aim to provide a streamlined and seamless experience, and regret any misunderstandings that might have occurred.Your feedback is essential for us to understand where our service may need improvements. We appreciate your patience and hope your overall experience at Steigenberger Airport Hotel Amsterdam was enjoyable.If you choose to stay with us again, we will strive to ensure that your check-in experience is more efficient and clear. Kind regards,Erwin M. BruynGeneral Manager

6/10 Okay

JANINE

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Ok but no milk supplied.Unsure what was complimentary so couldn't use anything. Not clear to us which lift to use.
Stayed 1 night in Sep 2023
Response from Erwin M. Bruyn on 6 Oct 2023
Dear valued guest,Thank you for sharing your experience with us. We are pleased to know that you appreciated the cleanliness of our hotel. However, we regret to hear about the misunderstandings regarding the amenities and services provided during your stay.Our aim is to provide a clear and satisfying service to our guests. We have noted your feedback regarding the lack of clarity about what is complimentary and the confusion about the use of lifts. We aim to improve the communication of these details to ensure a more comfortable experience in the future.We regret any inconvenience you experienced with our staff and services. At Steigenberger Airport Hotel Amsterdam, we strive to provide exceptional customer service and we're sorry to hear that we did not meet your expectations.Your feedback is crucial for us as we continuously look for ways to enhance our guest experiences. Once again, we appreciate your comments and hope to have the opportunity to serve you better in the future.Kind regards,Erwin M. BruynGeneral Manager

8/10 Good

Gregory

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
When we were there it was very busy with an Expo and dining facilities were too busy to get served properly. Breakfast buffet was excellent and transportation from the airport was easy and convenient
Stayed 3 nights in Sep 2023
Response from Erwin M. Bruyn on 6 Oct 2023
Dear Guest,We are pleased to hear that you found our hotel clean, well-maintained and our amenities satisfactory. Your appreciation of our excellent breakfast buffet and easy, convenient airport transportation is greatly valued.We regret to learn about your experience with our dining facilities during the Expo. It is our constant endeavour to provide our guests with the highest level of comfort and convenience, even during peak periods. Your feedback is important as it helps us strive towards providing an even better experience for our guests. Kind regards,Erwin M. BruynGeneral Manager

8/10 Good

SUSAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Steigenberger Airport Hotel in Amsterdam for one night as we had a connecting flight out of Schiphol the next day. Hotel staff were very accommodating and friendly. The hotel was dated, but clean and very quiet. We found the on site restaurant prices rather expensive so we had dinner at a great little spot across the street. Shuttle service to the airport was top notch!! We would recommend this as a good spot to stay if you're catching a flight.
Stayed 1 night in Sep 2023
Response from Erwin M. Bruyn on 6 Oct 2023
Dear Guest,Your positive comments about your stay at Steigenberger Airport Hotel Amsterdam are truly appreciated. It is heartening to note that our staff's friendliness and accommodation made a significant impact on your experience.We understand your observations about the on-site restaurant's pricing and the dated yet clean ambiance of the hotel. We strive to ensure our guests have an enjoyable and comfortable stay, and it's great to hear that you found the hotel quiet and the shuttle service excellent. Your recommendation means a lot to us. We look forward to welcoming you back when your travels bring you to Amsterdam again.Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Erwin M. Bruyn on 6 Oct 2023
Dear Guest,It's wonderful to hear that your stay at the Steigenberger Airport Hotel Amsterdam was a positive experience. We're committed to ensuring our guests have a memorable visit, and your feedback is a testament to our efforts.If you have any suggestions or additional feedback in the future, please do not hesitate to share. We always strive to enhance our service and your input would be invaluable.Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spa.
Stayed 2 nights in Sep 2023
Response from Erwin M. Bruyn on 13 Oct 2023
Dear valued guest,It is delightful to hear that you enjoyed the spa facilities at Steigenberger Airport Hotel Amsterdam. Offering a space for relaxation and rejuvenation to our guests is one of our top priorities. Your feedback is greatly appreciated and encourages us to continually keep up the high quality of our services.Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

Arup

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent
Stayed 3 nights in Sep 2023
Response from Erwin M. Bruyn on 13 Oct 2023
Dear guest,We are certainly delighted to hear that you find our services to be excellent. Your satisfaction is our utmost priority, and we strive to consistently deliver high-quality experiences. Rest assured, your positive remarks serve as a great motivator to our dedicated team. We look forward to welcoming you back to Steigenberger Airport Hotel Amsterdam in the near future.Kind regards,Erwin M. BruynGeneral Manager

8/10 Good

Russell

Stayed 1 night in Sep 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and wonderful staff
Stayed 1 night in Aug 2023

8/10 Good

Ann E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived late the evening before my flight and left early the next morning, so I did not use all of the hotel amenities. The hotel is very clean, comfortable and safe, the staff is great, and the food and service at the sports bar was also quite good. However, there were modern design features in the room that, as an infrequent traveler, I couldn’t figure out how to use and there were no instructions. For instance, when I first arrived in my room, the lights came on automatically so I dropped my bags and proceeded to move through the room. Seconds later, the lights went out and the room was black, and in the process of figuring out that I needed to place my key in a slot to keep the lights on, I tripped over my bags. I was also unable to figure out how to turn on the shower so I had to take a bath and wash my hair under the faucet of the tub. I have seen many modern shower fixtures in my life, but this one confounded me. Otherwise I was happy with my stay.
Stayed 1 night in Sep 2023
Response from Erwin M. Bruyn on 6 Oct 2023
Dear Guest,Your detailed review is truly appreciated. I'm pleased to hear that you found our hotel clean, comfortable, and safe, and that our staff and food met your expectations. These are fundamental aspects we strive to maintain for all our guests.However, I do regret to learn about the difficulties you faced with the modern design features in the room. I understand how this could have been confusing and inconvenient, especially for an infrequent traveler like yourself. Your feedback highlights an important area where we can improve the guest experience.On a positive note, I'm glad to hear that you were overall satisfied with your stay. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really good option for an airport hotel. The rooms are modern and spacious, and the breakfast varied and plentiful. We enjoyed the ecofriendliness of the hotel, and the open and light filled spaces in the lobby and breakfast areas. We have always enjoyed Steigenberger hotels and this one does not disappoint
Stayed 1 night in Aug 2023
Response from Erwin M. Bruyn on 6 Oct 2023
Dear Guest,Your kind words about our hotel are greatly appreciated. It is delightful to hear that you found our rooms to be modern and spacious, and that you enjoyed our varied breakfast. Your acknowledgment of our ecofriendliness and light-filled spaces is particularly gratifying. We are proud to continue the legacy of the Steigenberger brand, and we are thrilled that we lived up to your expectations in terms of cleanliness, property conditions, facilities, staff service, and amenities.We hope to have the pleasure of welcoming you back to Steigenberger Airport Hotel Amsterdam in the near future.Kind regards,Erwin M. BruynGeneral Manager

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Erwin M. Bruyn on 8 Sept 2023
Dear Guest,We noticed your review and wanted to express our gratitude for your visit at the Steigenberger Airport Hotel Amsterdam. Although your review did not provide specific details, we value your time and effort in sharing your experience.We strive to provide our guests with a pleasant stay and your feedback, no matter how brief, is important to us.Should there be any aspects of your stay that you wish to discuss further, please feel free to reach out to us.Kind regards,Erwin M. BruynGeneral Manager

10/10 Excellent

Jan

Stayed 1 night in Aug 2023

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Erwin M. Bruyn on 8 Sept 2023
Dear Guest,We noticed your review and wanted to express our gratitude for your visit at the Steigenberger Airport Hotel Amsterdam. Although your review did not provide specific details, we value your time and effort in sharing your experience.We strive to provide our guests with a pleasant stay and your feedback, no matter how brief, is important to us.Should there be any aspects of your stay that you wish to discuss further, please feel free to reach out to us.Kind regards,Erwin M. BruynGeneral Manager