Breakfast, dinner, brunch served; al fresco dining
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Reviews of Hyatt Regency Amsterdam

4.5 out of 5
Hyatt Regency Amsterdam
Sarphatistraat 104, Amsterdam

Reviews

9.4

Exceptional

Rating 10 - Excellent. 548 out of 745 reviews" "
Rating 8 - Good. 150 out of 745 reviews" "
Rating 6 - Okay. 25 out of 745 reviews" "
Rating 4 - Poor. 14 out of 745 reviews" "
Rating 2 - Terrible. 8 out of 745 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. The Albert Hiejn grocery store across the street was very useful and convenient.
Stayed 5 nights in Apr 2024

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning with great service
Stayed 3 nights in Feb 2024

10/10 Excellent

h

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe
Stayed 2 nights in Mar 2024

6/10 Okay

Chintan

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall, I had a good stay at this property. I had a few staff interactions that felt pretty rude though. Here are some examples: I asked the front desk after I exercised if I could purchase a protein bar from the front desk (I saw this on the room service menu). The receptionist looked at me and said maybe in the “club lounge” they had this, but she didn’t “think I had access to that,” without having checked my room number. She checked anyway and that interaction was more or less fine, just a miscommunication. A second time, I came back from lunch late in the day and had leftovers. I went to the front desk to ask for silverware, and another receptionist asked me “do you have a room here?” And I said yes but I really wanted to ask “why on earth would I come in here just to ask for silverware?!” It felt a bit insulting as it made me feel like I wasn’t a guest at my own hotel. The combination of experiences no turn down service during my whole stay (which was never communicated to me) has left me at 3 stars. The hotel is in a great location and has great amenities, but the customer service left a bad taste in my mouth. Hope you take the feedback into consideration when interacting with guests. Subtle shifts in tone and fostering a welcoming environment can make a world of difference. My feedback doesn’t apply to the servers at the restaurant who were all really kind.
Stayed 4 nights in Mar 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was tremendous; so very friendly helpful and informative. The restaurant was very, very good. I also told them upon checking out that the Junior Suite we stayed in was without question the most well designed/thought-out, most user- friendly hotel room I have ever stayed in. I highly recommend this hotel.
Stayed 3 nights in Dec 2023

10/10 Excellent

Pablo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable/spacious rooms & lobby bar
Stayed 2 nights in Mar 2024

8/10 Good

Colin, London

Liked: Cleanliness, staff & service, property conditions & facilities
Not the best location
Stayed 2 nights in Mar 2024

8/10 Good

Sinisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Tori

The hotel was excellent. Multiple places to choose from to eat and drink. The hotel is so clean and extremely hospitable. The staff is so accommodating. Everything was great! Laundry service, night life, great location, and perfect size room
Stayed 3 nights in Feb 2024

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel feels modern and contemporary. All fittings feel new. The bar and free pool table have a lovely cosy feel. the hotel is located 100m from the metro and tram lines so it is really easy to either head in to Amsterdam central, or out to the Ajax stadium, or around on the tram to the Museum sector and Anne Frank museum.
Stayed 3 nights in Feb 2024

8/10 Good

Ken Yin sang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property..
Stayed 2 nights in Feb 2024

8/10 Good

Marlene

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was lovely & staff were great too - very accommodating. The location is perfect
Stayed 4 nights in Feb 2024

10/10 Excellent

Yee Ting Janette Reyes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Regency club was really handy for light breakfast and dinner.
Stayed 3 nights in Feb 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional staff . Very accommodating ! Great fitness center and spa ! Wonderful buffet breakfast . A pleasure to stay there
Stayed 3 nights in Feb 2024

10/10 Excellent

Hieu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

8/10 Good

Johnny Chinh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money located just outside the main attractions but definitely walking distance, generally a good property
Stayed 2 nights in Jan 2024

10/10 Excellent

catalina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Brady

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was excellent!!! 6 stars! Staff very friendly and helpfull!
Stayed 7 nights in Jan 2024

10/10 Excellent

Daniel

Stayed 3 nights in Jan 2024

10/10 Excellent

Reeta Dhungana

Stayed 2 nights in Jan 2024

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

2/10 Terrible

james

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Stayed 1 night in Dec 2023

8/10 Good

Robert

Stayed 2 nights in Dec 2023

10/10 Excellent

Halley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Lala

Stayed 3 nights in Dec 2023

10/10 Excellent

KASPER

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the money
Good chain hotel in a relatively quiet part of town.
Stayed 2 nights in Dec 2023

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the steam/sauna option. We stayed here the last night of a 14 day trip and the facilities were a life saver. The room was spacious and the staff was very friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Guy

Travelled with family
Liked: Amenities
The service was extraordinary. Our room was beautiful and spacious. Very modern and comfortable.
Stayed 2 nights in Dec 2023

10/10 Excellent

Emeka

Stayed 4 nights in Dec 2023

8/10 Good

Maria

Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Bonita, Ray Township

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the front desk and restaurant were all exceptionally friendly and helpful. Would definitely return.
Stayed 1 night in Dec 2023

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Very clean. Staff was excellent.
Stayed 1 night in Dec 2023

2/10 Terrible

Reza, Regina

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was no hot water or heat all night We have to sleep in our bed with jacket and pants
Stayed 1 night in Dec 2023

10/10 Excellent

Vladlen

Stayed 1 night in Nov 2023

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern eco-industrial design with great rooms and breakfast. 2 mins walking from metro station. Near zoo. Nice and friendly staff
Stayed 3 nights in Nov 2023

10/10 Excellent

Mahyar

Stayed 2 nights in Oct 2023

10/10 Excellent

Adewale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

cem, istanbul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet
Stayed 3 nights in Oct 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotels
Lovely hotel near some great restaurants once you know where to look Can walk to most places but it is 2 or 3 kms to everywhere
Stayed 3 nights in Oct 2023

8/10 Good

EMMANUEL

Travelled with partner
Liked: Cleanliness
Everything was good except for the fact that the A/C and ref didn’t work and they couldn’t fix it on a timely manner.
Stayed 2 nights in Oct 2023

2/10 Terrible

Babyshai

Room was dirty I have videos and they only refused me half my stay when I had to leave and get another hotel last min for way more money and when I checked out they told me they would refund me the whole stay and now they are saying they will only refund half I’m very not happy
Stayed 2 nights in Oct 2023

10/10 Excellent

Hieu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice and quiet. The room service was amazing. I would definitely recommend staying here.
Stayed 2 nights in Sep 2023

10/10 Excellent

Paola

Business traveller
Stayed 1 night in Sep 2023

10/10 Excellent

Joseph

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Daniel, Kenmore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms, facilities, service and restaurant were great. It was just a bit further away from most local attractions.
Stayed 4 nights in Sep 2023