Hotel by itself was ok not too bad for that type of old historical building. After 12 hours flight from Los Angeles I arrived to Amsterdam the weather was terribly hot and I faced the biggest nightmare of my life, in the room temperature was 79 degree and AC did not work, when I went to reception to ask to change the room I was already completely wet my body and clothes were absolutely wet, and I met the most ignorant, most stupid acting, unprofessional rude thing I’ve ever seen. That thing (I can’t call him a person) looked at my face and shamelessly told me that AC working and the system in front of him dosent show any issue, that thing told me also he dosent have any room and can not relocate me. I told him to come to my room and feel it, since the system did not showed anything, after checking the room again shamelessly forced to accept that AC works just normal. When I asked don’t you feel the heat in my room, the thing answered that he dosent feel anything. And I truly believe, usually human being has to feel something but he is a snake, disgusting and ignorant snake.