Please DON’T BOOK here!!
I don’t have words to describe the level of terrible service we received at this hotel!! I’ve travel extensively all over the world & never experienced anything like this before.
We paid in FULL (in advance) for a 4 nights stay here & we arrived to the hotel to find that without any notice, they had completely cancelled our ENTIRE booking - all 4 nights! And refused to refund a dollar of our money!
They claimed that because we arrived late, this gave them the right to resell our already paid for rooms to other guests, for all 4 nights!
Note:
We flew for over 20 hours to get to this hotel (with 2 sick children). We were originally only supposed to be traveling for 8/9 hours, but because of flight cancellations & delays we were delayed in arriving. We are not asking for a refund for the first night as we were late & should pay for that night.
The staff was extremely RUDE & completely unhelpful.
I waited several weeks before posting this in the hopes that the hotel would do the right thing & refund our $, however they still refuse to refund us. This is criminal & as far as I’m concerned fraudulent.
It took us nearly 3 hours to find another place to stay at 3X the room cost. Not to mention the taxi costs we incurred getting to the Iron Horse Hotel & to the new hotel. In addition, we lost an entire day of our trip dealing with all of this!!
This should NEVER have happened.
It’s wrong on so many levels.