Front of property - evening/night

Reviews of Hotel ibis Schiphol Amsterdam Airport

3 out of 5
Hotel ibis Schiphol Amsterdam Airport
Schipholweg 181, Badhoevedorp

Reviews

7.8

Good

Rating 10 - Excellent. 370 out of 1000 reviews" "
Rating 8 - Good. 296 out of 1000 reviews" "
Rating 6 - Okay. 171 out of 1000 reviews" "
Rating 4 - Poor. 99 out of 1000 reviews" "
Rating 2 - Terrible. 64 out of 1000 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

JAMAL, Kaifan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is at least my 4th time to stay at this property. And I'm coming back maybe after 1 or 2 months, I definitely will stay here. Enough if you don't feel going anywhere, just setting outside in front of man made fish pond it's a relaxing.
Stayed 3 nights in Apr 2024
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 14 Apr 2024
Dear Jamal,Thank you for such a positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back. Best wishes,IBIS SCHIPHOL AMSTERDAM AIRPORT

8/10 Good

gbolahan

Liked: Cleanliness, staff & service, amenities
airport shuttle
Stayed 1 night in Apr 2024
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 14 Apr 2024
Dear Guest,Thank you for such a positive review.We're delighted to hear that our complimentary airport shuttle service met your expectations and provided ease during your travels. It is our aim to offer convenient connectivity for our guests.We also appreciate your positive remarks on the cleanliness of our rooms, the service provided by our team, and the amenities available. Our staff strives to deliver a comfortable and enjoyable experience, so your feedback is truly encouraging.Should your travels bring you back to the area, we would be pleased to welcome you again and ensure another pleasant stay.We look forward to seeing you again soon, Kind regards,IBIS SCHIPHOL AMSTERDAM AIRPORT

4/10 Poor

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Contacted the hotel to see if early check in was possible and never heard back. Hotel was great and transportation to and from was reliable.
Stayed 3 nights in Apr 2024
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 10 Apr 2024
Dear Christopher,Thank you for taking the time to share your feedback.We are glad to hear that your overall experience at our hotel met your expectations and that you found our transportation services to be reliable.We regret to hear there was a lack of communication regarding your early check-in inquiry. While we strive to address all guest requests promptly, it seems we fell short in this instance, and for that, we are truly sorry. Please rest assured that we are continuously working to improve our response times to enhance our guest experience.Your kind words about the hotel and the services provided are greatly appreciated and will be shared with our dedicated team. It is always encouraging to learn that our efforts are noticed.We hope you will consider staying with us again in the future. Best regards,IBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

Johanna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in, shuttle to airport. Room was clean and convenient.
Stayed 1 night in Apr 2024
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 8 Apr 2024
Dear Johanna,Thank you for sharing this positive review.It's wonderful to hear that our efficient check-in process and convenient shuttle service met your expectations and contributed to a smooth experience. We take great pride in maintaining the highest standards of cleanliness and service, so your positive feedback on the room's condition and amenities is very much appreciated. Our team strives to provide a comfortable and enjoyable stay for all our guests, and your satisfaction is a delightful affirmation of their efforts.We all look forward to welcoming you back in the future.Kind regards,IBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

Gaston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of getting to the hotel from the airport, fast check-in and the dining options
Stayed 1 night in Mar 2024
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 30 Mar 2024
Dear Gaston,Thank you for this positive review of your stay with us.It is delightful to hear that you found the complimentary airport shuttle service convenient and the check-in process efficient. While our dining options are currently limited, we are glad that you could still enjoy the available services. We appreciate your kind words on the cleanliness and condition of our hotel, and it is wonderful to know that the service provided by our team met your expectations. The amenities in our rooms are designed for comfort, and it's great to learn that they contributed positively to your stay.We all hope to welcome you back in the future.Best wishes,IBIS SCHIPHOL AMSTERDAM AIRPORT

2/10 Terrible

Julieta Alejandra Guerrero

Disliked: Cleanliness, staff & service, property conditions & facilities
Very little space and dirty
Stayed 5 nights in Mar 2024
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 30 Mar 2024
Dear Julieta Alejandra,Thank you for taking the time to share your review.We are truly disheartened to hear that your stay did not meet the high standards we strive to uphold. While our rooms are designed to be cozy and are maintained with daily housekeeping, it seems we fell short of our goal during your visit. Our team is committed to providing a clean and comfortable environment for all our guests, and we regret that this was not reflected in your experience. Additionally, we take pride in our 24/7 guest services, and it is disappointing to learn that you were not satisfied. Please rest assured that we take your comments seriously and are looking into the matters you've raised.We look forward to welcoming you back. Best wishes,IBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 26 Mar 2024
Beste Laura,Hartelijk bedankt voor deze mooie review.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!IBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so convenient! I had a lovely dinner in the 3rd floor restaurant. A great place to overnight between flights.
Stayed 1 night in Mar 2024
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 21 Mar 2024
Dear Cheryl, Thank you for taking the time to review your stay.We're delighted to hear that you enjoyed a lovely dinner at our restaurant, and appreciated the convenience of our location for your layover needs. It's great to know that you found the room cleanliness to be impeccable. We take pride in our 24/7 shuttle service and proximity to Schiphol Airport, which many guests find advantageous for their travels. While you've rated some aspects of your stay such as hotel condition and service at 80%, we continuously strive to enhance our guest experience and value your feedback.We look forward to the pleasure of seeing you again in the future. Kind regards,IBIS SCHIPHOL AMSTERDAM AIRPORT

2/10 Terrible

Jahret

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I originally booked this property due to the location next to Schiphol. I would never do it again. Even though it is technically closer in distance, it is not more convenient. The hotel is old and in disrepair. The walls do not hide noise so I could hear people talking in the room next to me and in the hallway. There are stains on the sink and shower floor. Dust in the corners of the room. There were holes in the sheet and one of my towels had a long black hair on it. Probably the worst hotel I’ve been in. I would recommend staying at one of the many hotels off the sprinter train lines. You can get there faster and the price will be the same. Quality on the other hotels will also be much better!
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 18 Mar 2024
Dear Guest,We appreciate that you took the time to share your experience with us.We're glad to hear that you found our service to be excellent. It is one of our top priorities to provide outstanding service, and we're happy that we met this goal during your stay. However, we are sorry to hear about your disappointment with the room's condition. Our hotel is proud to have a dedicated housekeeping team ensuring daily cleanliness, and we regret that we fell short of our high standards in this instance. Regarding the noise levels, we strive to offer peace and comfort for all our guests. While our Superior rooms are equipped with Sweet Beds to enhance sleep quality, we also provide earplugs at reception for added comfort. We appreciate your comments on the convenience of our location and would like to highlight our complimentary shuttle service, which offers ease of access from Schiphol Airport.We hope to have the opportunity of welcoming you again in the future. Best wishes,IBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice quiet stay after 2 weeks of travel, it was nice to relax on my last day. Being so close to the airport is an added bonus.
Stayed 1 night in Mar 2024
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 14 Mar 2024
Dear Brandon,Thank you for such a positive review.We're thrilled to hear that you enjoyed a tranquil day at our hotel after your travels. It's great to know our proximity to the airport contributed positively to your stay. Our team takes pride in maintaining a high standard of cleanliness, so your 100% satisfaction in this area is particularly rewarding. We're also pleased that you found our hotel conditions and service to be impeccable. Although you didn't mention our room amenities, we hope our Sweet Beds and complimentary airport shuttle added to the comfort and convenience of your visit.We look forward to the pleasure of welcoming you back again in the future. Many thanks,IBIS SCHIPHOL AMSTERDAM AIRPORT

8/10 Good

Stuart, Lahti

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good hotel with friendly staff. room standard is what you’d expect for this level of hotel and price. One disappointing factor is all hotel bars and restaurants only accept cast!
Stayed 1 night in Feb 2024
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 3 Mar 2024
Dear Stuart, thank you for taking the time to share your experience with us.We're delighted to hear that our staff made a positive impression and that the room met your expectations for its level and price. Your satisfaction with the service and room amenities is greatly appreciated, and we're glad that you found the overall condition of the hotel to your liking. Regarding your comment about payment methods in our bars and restaurants, we would like to clarify that we accept various cashless payment options to provide a convenient and secure transaction experience for our guests.We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards,IBIS SCHIPHOL AMSTERDAM AIRPORT

8/10 Good

Philip, Orangeville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positives: Good free shuttle service, large comfortable bed, decent facilities overall, & friendly staff. Negatives: TV wouldn't switch on, no fridge, nowhere within walking distance to visit. Mostly positive experience, would stay again.
Stayed 1 night in Feb 2024
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 14 Feb 2024
Dear Philip, thank you for taking the time to share your experience with us.We're delighted to hear that our complimentary shuttle service met your expectations and that you found the comfort of our beds to your satisfaction. It's also wonderful to know that our staff's friendliness contributed positively to your stay. Regarding the TV issue, our team is on hand 24/7 to assist with any technical difficulties guests may encounter, ensuring a seamless and enjoyable experience. Although some rooms do not come with a fridge as standard, we are able to provide them upon request subject to availability. We understand that the proximity to local attractions is important and while we may not have sites within walking distance, our location across from the Schiphol Noord bus station offers a direct 20-minute connection to the heart of Amsterdam where a plethora of sights and activities await.We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards,Duty ManagerIBIS SCHIPHOL AMSTERDAM AIRPORT

4/10 Poor

Dan

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
All bars and restaurants were cash only with a €4 charge to withdraw cash, couldn’t have been made to feel less welcome when checking in as well. Lovely hotel just a shame about the issues inside.
Stayed 1 night in Jan 2024
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 1 Feb 2024
Dear Dan,Thank you for taking the time to share your feedback.We're pleased to hear that you found the hotel lovely and appreciate your kind words. Regarding the issues you've mentioned, we would like to clarify that our hotel operates with cashless payment options throughout, particularly at night for added security and efficiency, ensuring a seamless experience for our guests. We regret to hear that your check-in experience did not meet your expectations. Our team strives to provide a warm welcome to all guests, and we sincerely apologize if we fell short in this instance.Kind regards,Duty ManagerIBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 31 Jan 2024
Dear Marta,It was a pleasure to receive this great review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future occasion.Best regards,IBIS SCHIPHOL AMSTERDAM AIRPORT

8/10 Good

heike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Jan 2024
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 25 Jan 2024
Dear Heike,Thank you for taking the time to review your stay.We are glad that you had a pleasant stay with us and appreciated our convenient location. Wishing you all the best and looking forward to your next visit,IBIS SCHIPHOL AMSTERDAM AIRPORT

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 18 Jan 2024
Beste gast, We waarderen het zeer dat u de tijd nam voor uw beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Hartelijke groet,Duty ManagerIBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

Zorisha

Stayed 1 night in Jan 2024
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 6 Feb 2024
Beste gast,We danken u hartelijk voor deze positieve recensie.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Hartelijke groeten,IBIS SCHIPHOL AMSTERDAM AIRPORT

8/10 Good

Holly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 14 Jan 2024
Dear Holly,Thank you for taking the time to let us know your opinion of your recent stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to the pleasure of welcoming you back. Many thanks again,Duty ManagerIBIS SCHIPHOL AMSTERDAM AIRPORT

8/10 Good

Serguei, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 14 Jan 2024
Dear Serguei,Thank you for taking the time to share your opinion with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back. Best wishes,Duty ManagerIBIS SCHIPHOL AMSTERDAM AIRPORT

4/10 Poor

Ruben

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel needs updated rooms.
Stayed 1 night in Dec 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 12 Jan 2024
Dear Ruben,Thank you for taking the time to review your stay.While we do carry out maintenance whenever necessary to ensure that our facilities are up to date, we have noted your comments. Also, our rooms are cleaned daily and we ask that guests make us aware of any shortcomings so that we may have these immediately addressed.We hope that you will allow us the opportunity to welcome you back in future. Best regards,Duty ManagerIBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

MARIA SAO JOSE

Travelled with partner
Stayed 1 night in Jan 2024
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 7 Jan 2024
Beste MariaHartelijk bedankt voor uw fijne review.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Een volgende keer staan we met plezier weer voor u klaar.Vriendelijke groet,Duty ManagerIBIS SCHIPHOL AMSTERDAM AIRPORT

6/10 Okay

LuAnn

Stayed 2 nights in Dec 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 3 Jan 2024
Dear Luann,Thank you for taking the time to provide us with your feedback.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope that you will return on a future occasion.Kind regards,IBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

Shauna

Stayed 1 night in Jan 2024
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 3 Jan 2024
Dear Shauna,Thank you for sharing the review of your stay with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back. Best wishes,IBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

Ekaterina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 25 Dec 2023
Dear Ekaterina, Thank you very much for your kind review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back. Best wishes,IBIS SCHIPHOL AMSTERDAM AIRPORT

8/10 Good

Kathryn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was amazing and sorry I did not go earlier to enjoy the bounties. Well worth the price of the stay!
Stayed 1 night in Dec 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 20 Dec 2023
Dear Kathryn,Thank you for sharing this positive review.We're thrilled to hear that the breakfast greatly added to the value of your stay. Our buffet breakfast, available for a fee, is indeed designed to offer a wide variety for all of our guests. We appreciate your high rating on room amenities and are glad that our efforts to provide a comfortable and well-equipped environment have been recognized.We hope to see you again soon.Kind regards,Duty ManagerIBIS SCHIPHOL AMSTERDAM AIRPORT

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 16 Dec 2023
Beste Lisa,Hartelijk dank voor deze mooie beoordeling.We lezen met plezier dat u een fijn verblijf had bij ons en tevreden was met de service.We verwelkomen we u een volgende keer graag opnieuw!Met vriendelijke groet,Duty ManagerIBIS SCHIPHOL AMSTERDAM AIRPORT

4/10 Poor

Deborah

Travelled with group
Disliked: Staff & service, room comfort
It was ok for a 5 hour sleep before our flight
No room to open suitcases or hang anything. The room was bssically beds and a bathroom. Very uncomfortable. Checkin took forever. I would never choose to stay here again
Stayed 1 night in Dec 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 16 Dec 2023
Dear Deborah,Thank you for taking the time to share your feedback.We regret to hear that certain aspects of your stay did not meet your expectations. Our team strives to provide a comfortable and convenient experience for all our guests, including those with short stays before flights. While our rooms are designed to maximize space and comfort, we understand that you found the room size and amenities less than satisfactory. We apologize for the long check-in process you experienced; we aim for a seamless arrival for our guests and will look into how we can improve this. Please rest assured that we offer a variety of room types, some of which include more space and additional amenities such as a work desk and Nespresso machines in some rooms, which may better suit your needs for future stays.We certainly hope that we can welcome you back again. Best regards,Duty ManagerIBIS SCHIPHOL AMSTERDAM AIRPORT

2/10 Terrible

Sheryl

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel did not provide me with the correct room that I booked
Stayed 1 night in Dec 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 16 Dec 2023
Dear Sheryl,Thank you for taking the time to share your feedback,We are truly sorry to hear that your experience did not meet the high standards we strive to uphold. Rest assured that we take all guest concerns seriously and are dedicated to ensuring the comfort and satisfaction of every guest. We would appreciate the opportunity to discuss your stay further and invite you to contact our reception which is open 24/7 for assistance.We certainly hope that we can welcome you back again. Best regards,Duty ManagerIBIS SCHIPHOL AMSTERDAM AIRPORT

6/10 Okay

nandita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 14 Dec 2023
Beste Nandita,Bedankt voor uw feedback.We zijn blij dat we u van dienst konden zijn met ons hotel. We noteren uw feedback en zullen kijken wat we kunnen verbeteren.Met vriendelijke groet en graag tot ziens,IBIS SCHIPHOL AMSTERDAM AIRPORT

2/10 Terrible

christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
No power No computer system working waited very long to check in
Stayed 2 nights in Dec 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 14 Dec 2023
Dear Christopher,Thank you for taking the time to review your stay.We regret to hear that there were issues with power and the computer system during your check-in process, causing delays. We pride ourselves on maintaining a streamlined check-in experience, and it is disappointing to learn that we fell short in this instance. Although not common, sometimes unforeseen technical issues can arise, and we strive to resolve them as swiftly as possible. We appreciate your patience in this matter. Your comments regarding room cleanliness and overall hotel condition have been noted. We are committed to providing a clean and comfortable environment for all our guests, and it seems we did not meet your expectations. Please be assured that we hold ourselves to high standards of cleanliness and guest satisfaction, as evidenced by our ALLSAFE certification by Bureau Veritas and our dedicated housekeeping team ensuring daily service. We are sorry to hear that you felt our service did not live up to your expectations. We take such feedback seriously and continuously work to enhance our guest experience. While it's pleasing to see that you found the room comfort satisfactory, we clearly have areas to improve upon to ensure a more enjoyable stay for all our guests.Kind regards,IBIS SCHIPHOL AMSTERDAM AIRPORT

8/10 Good

Jacques, Miramar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It's near the airport.
Stayed 1 night in Dec 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 15 Dec 2023
Dear Jacques,Thank you for taking the time to share your opinion with us.We're delighted to know the proximity to the airport was convenient for your travels. We also appreciate your high praise of our room cleanliness and overall hotel condition, reflecting our commitment to providing a well-maintained environment. While we're glad you found our service satisfactory, we notice there's room for improvement, and we aim to consistently deliver exceptional service. Regarding the room amenities, we strive to cater to our guests' needs and offer a variety of facilities as outlined in our detailed information sheet, including coffee/tea making options and complimentary mineral water in select rooms.We look forward to welcoming you again.Best regards,Duty ManagerIBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

Sarahi

Stayed 3 nights in Dec 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 15 Dec 2023
Beste Sarah,Dank u voor uw mooie beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Hartelijke groeten,Duty ManagerIBIS SCHIPHOL AMSTERDAM AIRPORT

4/10 Poor

Kane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 7 Dec 2023
Dear Kane,Thank you for taking the time to share your review.We regret that your recent stay did not entirely meet your expectations, and apologise for any inconvenience. We value all feedback from our guests and we would appreciate more details to help us to improve our services.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,IBIS SCHIPHOL AMSTERDAM AIRPORT

8/10 Good

Charise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 3 Dec 2023
Dear Charis,Thank you for sharing your opinion of your stay with us.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back.Best wishes,IBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

jakub

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice convenient place, warm friendly staff.
Stayed 1 night in Nov 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 1 Dec 2023
Dear Jakub,Thank you for this kind review.We're delighted to hear that our team’s warmth and friendliness stood out during your stay. Furthermore, it's our pleasure to provide a clean and well-maintained environment for our guests. We're also glad that you found our room amenities to be satisfactory, as we strive to offer a comfortable and convenient experience with facilities like our Sweet Beds and work desks.We look forward to a return visit from you in the future.Best wishes,IBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

Zachary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto todo, buen ambiente, buena atención, buen lugar
Stayed 1 night in Nov 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 1 Dec 2023
Estimado Zachary,Nos complace saber que disfrutó del ambiente y la atención recibida por nuestro equipo. Es gratificante que haya encontrado satisfactorio el lugar, siempre trabajamos para ofrecer una estancia cómoda y agradable. Apreciamos sus comentarios sobre la limpieza de la habitación y nos alegra que haya valorado positivamente las comodidades de la misma.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,IBIS SCHIPHOL AMSTERDAM AIRPORT

4/10 Poor

Travis

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 1 Dec 2023
Dear Travis,Thank you for taking the time to share your feedback.We are sorry to know that you felt our high standards were not upheld on this occasion. We urge guests to share any concerns they have at the time so that we may deal with the matter. Nonetheless, we have passed this information to the head of housekeeping for review and action.We hope to have the opportunity of welcoming you back for a more memorable stay.Kind regards,IBIS SCHIPHOL AMSTERDAM AIRPORT

8/10 Good

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was appropriate for the price and the airport shuttle was free and convenient
Stayed 1 night in Nov 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 25 Nov 2023
Dear Andreas,Please accept our sincere thanks for this kind review.We're glad that you found our complimentary airport shuttle service to be convenient for your travel needs. Our team is also thrilled to receive your commendation on the service provided during your stay. We take pride in maintaining the cleanliness of our rooms and are pleased to know that this met your expectations. While we strive for perfection, we understand that there is always room for improvement and your ratings inspire us to continue enhancing our hotel's condition and amenities.We look forward to seeing you again in the future.Best regards,IBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

magdaleena

Stayed 1 night in Nov 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 16 Dec 2023
Beste Magdaleen,Hartelijk bedankt voor uw fijne review.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Hartelijke groeten,Duty ManagerIBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

Stuart

Business traveller
Stayed 1 night in Nov 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 2 Dec 2023
Dear Stuart,Thank you very much for this positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back in the future.Best wishes,IBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a nice stay here Easy shuttle from airport to hotel Nice friendly staff Clean all over hotel Only down side is the cost of things from the shop located inside the hotel Water cost nearly 8euros and small pack of chips was around 6 euros Breakfast buffet was great Check out was easy
Stayed 2 nights in Nov 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 20 Nov 2023
Dear David, thank you for taking the time to share your experience with us.We're delighted to hear that our complimentary airport shuttle service provided you with a convenient start to your stay and that our team's friendliness contributed to a welcoming atmosphere. It's also great to know that the cleanliness of our hotel met your expectations and that you found the breakfast buffet to your liking. We appreciate your feedback regarding the pricing at our on-site shop. While we strive to offer convenience, we understand that the cost of items can be a concern. Please note that we offer a variety of options at our 24/7 take-away shop in the lobby for those looking for a quick snack or beverage. We're continuously reviewing our pricing to ensure that our guests receive value while also enjoying the convenience of on-site amenities. We're glad that your check-out process was smooth and hope that the rest of our services were just as seamless.We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards,IBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Shuttle to airport was consistent. Smaller rooms.
Stayed 1 night in Nov 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 5 Dec 2023
Dear Dan, thank you for taking the time to share your experience with us.We're delighted to hear that you found our hotel to be clean and appreciated the consistency of our complimentary airport shuttle service. It's wonderful to know that these aspects of your stay met your expectations and contributed to a positive experience. We understand that you found the rooms to be on the smaller side. Our hotel offers a range of room sizes to accommodate various needs, and we strive to ensure that all guests have a comfortable stay. For future visits, you may consider booking one of our superior rooms, which provide more space and additional amenities for your comfort.We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards,IBIS SCHIPHOL AMSTERDAM AIRPORT

6/10 Okay

Mike

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You really get what you pay for I guess.
The hotel shuttle was crammed full of people to serve the two hotels. This is a commuter hotel that only lives to serve high volumes of passengers. Quality suffers considerably because of that. From jammed shuttles to threadbare towels, it was not any better than any cheap motel I’ve stayed at before.
Stayed 1 night in Nov 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 16 Nov 2023
Dear Mike, thank you for taking the time to share your experience with us.We regret to hear about your experience with the shuttle service and the condition of some amenities. Our shuttle is indeed designed to accommodate a large number of guests, ensuring timely and efficient transportation to and from the airport. We understand that at peak times, the shuttle may become crowded, and we are looking into scheduling adjustments to improve comfort. Regarding the towels, we aim to provide quality amenities, and we will be reviewing our inventory to ensure all items meet our standards. We apologize for any inconvenience these issues may have caused during your stay.Rest assured, we are committed to enhancing our guest experience and appreciate your constructive comments. We hope to have the opportunity to welcome you back for a more pleasant and comfortable stay.We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards,IBIS SCHIPHOL AMSTERDAM AIRPORT

6/10 Okay

Lance

Business traveller
Liked: Cleanliness, staff & service, amenities
No heat in my room and the door ways were a little beat up.
Stayed 1 night in Nov 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 15 Nov 2023
Dear Lance, thank you for taking the time to share your experience with us.We're delighted to hear that you were pleased with the cleanliness of your room and the level of service provided. It's wonderful to know that our team's efforts to maintain high standards are recognized and appreciated. We understand that you experienced an issue with the heating in your room. Please accept our apologies for any discomfort this may have caused. Our hotel is equipped with heating systems, and we regret that it did not function properly in your case. We also take note of your comment regarding the doorways. We strive to keep our facilities in the best condition, and we will certainly look into this matter to ensure our standards are upheld. Rest assured, we are committed to providing a comfortable and enjoyable experience for all our guests.We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards,IBIS SCHIPHOL AMSTERDAM AIRPORT

8/10 Good

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good transport to airport. Reasonably priced.
Stayed 1 night in Nov 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 11 Nov 2023
Dear Jan,Thank you for this great review.We are glad to hear that you appreciated our convenient transportation to the airport and found our pricing reasonable. Our complimentary airport shuttle service is indeed designed to provide a hassle-free connection for our guests.It's great to know that you were satisfied with the cleanliness of your room, the hotel's condition, and the amenities provided. We strive to maintain a high standard of cleanliness and comfort for our guests. We are also delighted that you found our service to be exceptional, as our team is committed to ensuring a pleasant stay for all our guests.We look forward to having you return. Best wishes,IBIS SCHIPHOL AMSTERDAM AIRPORT

8/10 Good

anthony

Stayed 1 night in Nov 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 14 Nov 2023
Beste Anthony,Hartelijk dank voor uw review.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Vriendelijke groet en graag tot ziens,IBIS SCHIPHOL AMSTERDAM AIRPORT

6/10 Okay

Chris

Tired and grubby. Basic enough and ok for just a sleep. Wouldn’t stay again as it’s getting tired.
Stayed 2 nights in Nov 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 11 Nov 2023
Dear Chris,Thank you for taking the time to share your review.We appreciate your feedback on the basic necessities provided for a good night's sleep. However, we are sorry to hear that you found the hotel to be tired and grubby. We would like to inform you that our hotel has both renovated and non-renovated parts, and we are continuously working on improvements to enhance our guests' experiences.In the future, we recommend booking one of our Superior rooms, which feature recent mattresses, Sweet Beds, and additional amenities for a more comfortable stay. We also have a variety of room types and views to choose from, ensuring that our guests have the best possible experience.We look forward to welcoming you for a more enjoyable stay in the future.Best regards,IBIS SCHIPHOL AMSTERDAM AIRPORT

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient but it is looking a bit tired. Could do with a kettle in the room but otherwise ok. Reasonable value for money. Airport shuttle bus is great.
Stayed 1 night in Nov 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 8 Nov 2023
Dear Peter, thank you for taking the time to share your experience with us.We are glad to hear that you found our hotel to be convenient and appreciated the value for money. Our airport shuttle service is indeed a great asset for our guests, and we're happy it was helpful for you.We understand your concerns about the room amenities and would like to inform you that some of our rooms do have a fridge and Nespresso coffee machine. Additionally, kettles can be requested at the reception. We are continuously working on improving our facilities, and your feedback is valuable in this process. We apologize for any inconvenience you may have experienced during your stay.We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards,IBIS SCHIPHOL AMSTERDAM AIRPORT

10/10 Excellent

Peter

Stayed 1 night in Nov 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 9 Nov 2023
Beste Peter,Bedankt voor uw enthousiaste beoordeling!Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.We hopen u in de toekomst opnieuw te mogen verwelkomen en wensen u een fijne dag toe. Met vriendelijke groet.IBIS SCHIPHOL AMSTERDAM AIRPORT

8/10 Good

Wolfgang

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am always staying at IBIS Hotel when I am in Schiphol as it has a very good connection to the airport and the cost / performance ratio is fair.
Stayed 1 night in Oct 2023
Response from IBIS SCHIPHOL AMSTERDAM AIRPORT on 4 Nov 2023
Dear Wolfgang,Thank you for such a positive review.We are glad to hear that you appreciated our convenient location close to the airport and found our hotel to be a budget-friendly option.The entire team look forward to welcoming you back on a future visit.Kind regards,IBIS SCHIPHOL AMSTERDAM AIRPORT