Deluxe Room, 1 King Bed

Reviews of Amsterdam Marriott Hotel

5 out of 5
Amsterdam Marriott Hotel
Stadhouderskade 12, Amsterdam

Reviews

8.8

Excellent

Rating 10 - Excellent. 584 out of 1005 reviews" "
Rating 8 - Good. 289 out of 1005 reviews" "
Rating 6 - Okay. 84 out of 1005 reviews" "
Rating 4 - Poor. 30 out of 1005 reviews" "
Rating 2 - Terrible. 18 out of 1005 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Lydia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great gym facility, centrally located, easy access to all sights. Tons of room in the lobby.
Stayed 6 nights in Mar 2024

10/10 Excellent

Bertram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Krisinda, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a great area in close proximity to the city centre, museums, Vondelpark, restaurants, tram line, shopping etc. The staff is very friendly and helpful.
Stayed 6 nights in Mar 2024
Response from Guest Relations Team on 11 Apr 2024
Dear Krisinda,Warm greetings from the Amsterdam Marriott!Thank you for your feedback. We are pleased to hear that you enjoyed our convenient location and found our staff to be friendly and helpful. We strive to provide a seamless experience for our guests, and we are glad to hear that we met your expectations. We hope to welcome you back again soon for another enjoyable stay!Warm regards,Amsterdam Marriott Hotel

8/10 Good

Ravi

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness
First the good things. Very close to the museum area and leides plaza. Generally clean hotel. Helpful with directions and they lent me an umbrella. It rains ALOT in Spring here. The negatives: hallway had bits and pieces of food tossed around (remember you are paying 300 to 400 a night here), took 2 trips to the front desk and a phone call to get a set of towels--took 15 minutes (remember you are paying 300 to 400 a night here), requested a city view which was more like a view of the next building (remember you are paying 300 to 400 here), parking was way to expensive at 60 dollars a night), and here is the topper----at check in we were asked if we wanted breakfast. We said no and then at check out we were told that we had breakfast. I said we did not and was told by the desk clerk "we have to investigate that." Now, I understand that there are a LOT of scams in Amsterdam (Scamsterdam)--a taxi charged us 40 euros for a 10 min ride from central station to the hotel--but this is marriott and the expectations should go beyond having to worry about whether the hotel is going to try to squeeze out as much as they can . So, you're really not getting a quality marriott experience here.
Stayed 3 nights in Mar 2024

10/10 Excellent

ANTHONY JOHN

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and location, very clean and tidy
Stayed 4 nights in Mar 2024

2/10 Terrible

Anupama

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude rude rude ataff
Stayed 2 nights in Mar 2024
Response from Guest Experience Team on 30 Mar 2024
Dear Anupama, We're sorry to hear about your experience and apologize for any inconvenience caused during your stay. Guest satisfaction is our top priority, and we regret that we fell short of meeting your expectations. Your feedback is appreciated, and we will use it to improve our services. We hope to have the chance to welcome you back for a more pleasant experience in the future.Best regards

8/10 Good

Aleta Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Maday

Stayed 4 nights in Mar 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
I have been to Amsterdam many times. I love this area. The hotel is in a great location. First time I took bus fromt he airport. It drops off and picks up in front of the hotel. Very conveinant.
Stayed 2 nights in Mar 2024
Response from Guest Relations Team on 23 Mar 2024
Dear Thomas,Warm greetings from the Amsterdam Marriott!Thank you for choosing to stay with us and for taking the time to share your experience. We are thrilled to hear that you loved our hotel's location and found it convenient, especially with the bus stop near by that goes directly to and from the airport.We are delighted to know that our location added to the enjoyment of your visit to Amsterdam. It is always a pleasure to provide our guests with easy access to transportation options and nearby attractions.We appreciate your kind words and look forward to welcoming you back for another memorable stay in the future. If there's anything more we can do to enhance your experience, please don not hesitate to let us know.Warm regards,Amsterdam Marriott Hotel

10/10 Excellent

Dawn Lisa, Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Guest Relations on 19 Mar 2024
Dear Dawn Lisa,Thank you for leaving a review of your stay at the Amsterdam Marriott Hotel. We are glad to see that you enjoyed your stay, and we appreciate your feedback. We hope to welcome you back soon! Regards, Guest Relations

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Relations on 19 Mar 2024
Dear Jonathan,Thank you for leaving a review of your stay at the Amsterdam Marriott Hotel. We are glad to see that you enjoyed your stay, and we appreciate your feedback. We hope to welcome you back soon! Regards, Guest Relations

10/10 Excellent

Hanif

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great

8/10 Good

khairalnnesa, Dubai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location. Staff were very helpful and friendly. Specially Louise who made our stay more pleasant
Stayed 7 nights in Feb 2024
Response from Guest Relations on 29 Feb 2024
Dear khairalnnesa,Thank you for your fantastic review! We are delighted to hear that you enjoyed our convenient location and that our staff, especially Luis, contributed to making your stay more pleasant. We will be sure to pass along your kind words to him.We look forward to welcoming you back on your next visit!Sincerely,Amsterdam Marriott

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Great access for museum and central Amsterdam. Walked everywhere. Comfortable hotel as expected from Marriott.
Stayed 7 nights in Feb 2024

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations on 11 Feb 2024
Dear Oliver,Thank you for leaving a review of your stay at the Amsterdam Marriott Hotel. We are so glad you enjoyed your stay, and we hope to welcome you back soon!Regards,Guest Relations

10/10 Excellent

Patrick, Moorpark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I choose this hotel because they go above and beyond to make their guests feel valued!
Stayed 2 nights in Jan 2024
Response from Guest Relations Team on 4 Feb 2024
Dear Patrick,Thank you very much for taking the time to share such a wonderful feedback. We are truly delighted to hear that you chose us for your stay in Amsterdam and especially because of our staff. Our guest's comfort and satisfaction is our top priority and it is truly rewarding to hear that our team could make your stay memorable by going above and beyond.We would be so happy to be welcoming you back for another delightful stay!Warmest regards,

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Jan 2024
Response from Guest Relations on 1 Feb 2024
Dear Ricardo,Thank you for leaving a review of your stay at the Amsterdam Marriott. We are so glad to hear you enjoyed your stay and the location of our hotel. We appreciate your feedback, and we hope to welcome you back soon!Sincerely,Guest Relations

8/10 Good

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. A small protest outside property around 2am. Not property's fault
Stayed 1 night in Dec 2023
Response from Guest Relations on 31 Jan 2024
Dear Lynne,Thank you for leaving a review of your stay at the Amsterdam Marriott. We are glad you enjoyed your stay, and we are so happy to hear that you liked our hotel. We apologize for any noise outside that may have inconvenienced you. We understand how that can be frustrating, especially at night. Thank you for your understanding.We appreciate your honest feedback, and we hope we can welcome you back soon!Regards,Guest Relations

10/10 Excellent

Patrick, Moorpark

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay!
Stayed 3 nights in Jan 2024
Response from Guest Relations on 31 Jan 2024
Dear Patrick,Thank you for leaving a review of your stay at the Amsterdam Marriott Hotel. We are so glad to hear that you enjoyed your stay with us.We appreciate your feedback, and we hope to welcome you back soon!Regards,Guest Relations

8/10 Good

Ramachandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Guest Relations on 18 Jan 2024
Dear Ramachandra,Thank you for leaving a review of your stay at the Amsterdam Marriott. We are glad that you enjoyed your stay with us, and we appreciate your feedback. We hope to welcome you back soon!

10/10 Excellent

Christy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location is convenience - 5-8 mins walking to museums, 3-mins walking to supermarket and 5-10 mins walking to different kinds of restaurants nearby. The receptionist and concierge service are professional and polite. Room size for family is big enough and everything is clean. Only the room air-conditioner is not working, very hot in the night time.
Stayed 2 nights in Jan 2024
Response from Guest Relations on 18 Jan 2024
Dear Christy,Thank you for writing a review of your stay at the Amsterdam Marriott. We are glad that you found our location convenient and well-located for restaurants, museums, and grocery shopping. It is heartening to hear that you found our front desk and concierge professional and polite. We are glad to hear that you enjoyed your room and found it clean. We do apologize for the temperature in your room. You can always inform the staff and we will bring you a fan to cool down the room or move your room if needed.We appreciate your feedback, and we hope we can welcome you back soon!

10/10 Excellent

Carmencita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amsterdam Marriott is a quality property- staff, cleanliness, location, meal options, and excellent staff response and service!
Stayed 6 nights in Dec 2023
Response from Guest Relations on 18 Jan 2024
Dear Carmencita,Thank you for leaving a review of your stay at the Amsterdam Marriott. We are thrilled to hear that you enjoyed your stay with us. Thank you for your compliments, and we appreciate your feedback. We hope to welcome you back soon!

10/10 Excellent

Verified traveller

Travelled with family
Location was great. Service is a little curt but maybe it is a Dutch thing. Room was fine, the bed are double not queen no matter what they say. The bathrooms are a little dated, small and inconvenient but overall stay was fine. You are a 4 star property, please provide a water filling station. Thank you for providing a fan.
Stayed 4 nights in Dec 2023
Response from Guest Relations on 17 Jan 2024
Dear Anonymous, Thank you for your review of your stay at the Amsterdam Marriott. We are so glad to hear that you enjoyed your stay, and you liked the location of our hotel. Regarding the service, we apologize if you felt the staff was a little curt. We value making our guests feel as comfortable as possible, so we regret this wasn't your experience. Our beds are different sizes than American brands, so they are not as big as an American queen size. We apologize that the bathroom did not meet your expectations, as well. We do provide water filling stations in our M Club Lounge, but we will soon be placing filtered water stations on every floor by the ice machines.We appreciate your feedback, and we hope to welcome you back soon!

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Guest Relations on 17 Jan 2024
Dear Ricardo,Thank you for your review of your stay at the Amsterdam Marriott. We are so glad you enjoyed your stay, and we appreciate your feedback! We hope to welcome you back soon.

8/10 Good

Hamza Mohammad Hamdan

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from Guest Relations on 15 Jan 2024
Dear Hamza Mohammad Hamdan,Thank you for leaving a review of your stay at the Amsterdam Marriott. We are so glad that you enjoyed your stay with us, and we appreciate your feedback. We hope to welcome you back soon!

8/10 Good

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel’s location and facilities perfectly fitted our requirements for this visit to Amsterdam.
Stayed 4 nights in Dec 2023

10/10 Excellent

Mariolga, Guaynabo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Dec 2023

10/10 Excellent

Mariolga, Guaynabo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent lovation
Stayed 1 night in Dec 2023

6/10 Okay

Errol

Stayed 1 night in Dec 2023

10/10 Excellent

Karol

Travelled with family
Great location, service, and comfortable room. Would recommend.
Stayed 2 nights in Dec 2023
Response from Guest Relations on 3 Jan 2024
Dear Karol,Thank you for taking the time to leave a review of your stay at the Amsterdam Marriott. We are so glad you enjoyed your stay and that you recommend our hotel! We are happy to hear that you liked our location, service, and you found our room comfortable.Regards,Guest Relations

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Guest Relations on 3 Jan 2024
Dear David,Thank you for leaving a review of your stay at the Amsterdam Marriott. We appreciate your feedback, and we are glad you enjoyed your stay! We hope to welcome you back soon.Regards,Guest Relations

4/10 Poor

Grace

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Room was not sufficiently cleaned for a Marjory branded hotel. Room was very noisy and cold at night.
Stayed 2 nights in Dec 2023
Response from Guest Relations on 3 Jan 2024
Dear Grace, We recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms is important and we apologize that we did not fulfill that expectation during your visit. Your feedback has been shared with the Housekeeping Manager, who joins us in extending our sincere apologies. We thank you for bringing this issue to our attention. We are sorry you found the room noisy and cold at night. We hope you will consider this an isolated incident and give us another opportunity in the future.Thank you again for your feedback, and we hope to welcome you back.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hong Kong visitors
Very friendly hotel staff with helpful smiles and worth coming back again
Stayed 5 nights in Dec 2023

6/10 Okay

Grant

Travelled with partner
Disliked: Staff & service
Room was not cleaned properly. Bin not emptied. We ran out of shower gel and had to ask repeatedly for more. Even raising issues at the desk did not improve matters. The hotel was very noisy at night. We were woken once at 3:00 am when the beds literally jumped when someone in the adjoining room slammed into the wall.
Stayed 5 nights in Dec 2023

10/10 Excellent

Steve

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy ability to walk into the airport
Stayed 2 nights in Dec 2023

8/10 Good

Amit

Stayed 2 nights in Dec 2023

10/10 Excellent

Anil, Issaquah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Amsterdam Marriott Hotel on 16 Dec 2023
Dear Anil,Thank you very much for being our guest and we hope that you have enjoyed your time in Amsterdam. We appreciate you taking the time, to share such a wonderful feedback!On behalf of the entire hotel team, I want to thank you for giving us 10/10 sores.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered.We hope to welcome you again soon.Warm regards,Guest Relations Team

10/10 Excellent

Phisey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations on 13 Dec 2023
Dear Phisey,Thank you very much for being our guest and we hope that you have enjoyed your time in Amsterdam. We appreciate you taking the time, to share such a wonderful feedback!On behalf of the entire hotel team, I want to thank you for giving us 5/5 sores.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered.We hope to welcome you again soon.Warmest regards,Amsterdam Marriott

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Four stars!
We booked a family room for four for a weekend away. The room was a little tired. There were some stains on the rug. It wasn't five star. That being said, the beds were super comfy and the staff were excellent, so it's hard to fault, especially given the location. Four stars!
Stayed 2 nights in Nov 2023

8/10 Good

Juraj

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Nadya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient as the 397 bus from the airport stops right outside, and Leidseplein tram stop is right there too. But it is very quiet in the hotel. Very friendly and helpful staff too. Both restaurants are excellent as well.
Stayed 2 nights in Nov 2023

8/10 Good

Ashraf

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 5 nights in Nov 2023
Response from Guest Relations on 28 Nov 2023
Dear Ashraf,Thank you for leaving a review of your stay at the Amsterdam Marriott. We are so glad you enjoyed your stay and our hotel's location! We hope to welcome you back soon. Regards,Guest Relations

8/10 Good

Michael, Manistee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and workable, but could use some updating.
Stayed 3 nights in Nov 2023
Response from Guest Relations on 17 Nov 2023
Dear Michael,Thank you for leaving a review of your stay. We appreciate your feedback, and we would like to inform you our hotel is beginning renovations soon to modernize our lobby and make our hotel more welcoming and inviting. We hope you enjoyed your time in Amsterdam and we would love to welcome you back soon.Regards,Guest Relations

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great visit for few days before a river cruise. Everything was excellent.
Stayed 4 nights in Oct 2023

6/10 Okay

Roisin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

6/10 Okay

damian

Travelled with family
Disliked: Staff & service, room comfort
Poorer than it should be
Should be better. Ive stayed in Marriotts for years and this has been the worst service. Welcome was poor and the service never got better
Stayed 2 nights in Oct 2023
Response from Guest Experience Team on 31 Oct 2023
Dear Damian.Thank you for choosing to stay with us and taking the time to share your recent experience. We genuinely appreciate your feedback and are truly sorry to hear that your stay did not meet your expectations. We highly appreciate you as our guest and it is equally important to us to ensure that our guests feel at home and well taken care of by our team. Once again, thank you for your valuable feedback, and we look forward to the possibility of hosting you again in the future to remedy your experience and provide you the service that we strive to deliver. Best Regards,

10/10 Excellent

Adam

Stayed 3 nights in Oct 2023

8/10 Good

Briony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023