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"Considering me and my partner traveled 6 and a half hours and got to our destination we were met with terrible customer service. So first impression wasn’t great we already wanted to leave that same night. The front desk receptionist was extremely rude, condescending, and short with us. She was quick to rush paperwork without thoroughly explaining everything regarding billing details. She was vague and preoccupied with her personal phone call. Upon arriving to our suite we already saw minor issues wrong with our room. The blinds did not work there was no string to draw them up and they were drawn all the way down to the floor . They sent a ticket to maintenance and they never came during our stay. So needless to say we weren’t able to see our room city view which we payed for. They do not do housekeeping in our room daily only upon request which would’ve been nice to know when trash started to pile up. They don’t provide extra toilet paper we had one that was half used when we entered our bathroom we had to call for some. We had a faulty remote control so we couldn’t really watch tv. Not even info regarding WiFi or channel directory. Me and my partner were already confused regarding billing details so it didn’t help to have a general manager that came off defensive at first upon asking to speak to a manager after the receptionist was rude to us. As if we were being difficult when we weren’t given clear answers at first."

"Everything was great Desk staff was especially helpful. "

"The parking was nice. The breakfast was very good everything fresh "

"Great service, cleanliness, comfort, location, amenities."

"Breakfast buffet was pretty good, hotel was pretty clean."

"The stay was so enjoyable. Much needed Quiet get away. Enjoyed some cocktails at the bar too! Awesome atmosphere! "

"Very large facility. A bit confusing to get around."

"The hotel was clean and the staff were friendly. Very nice hotel overall. We just ran into a couple issues. Despite booking a 2 queen room, they overbooked and we were downgraded to a king and sofabed, told it was an upgrade at no additional charge, but it certainly wasn't. We realized we weren't provided sheets for the sofabed, so we called housekeeping. We never received the sheets so we used the top sheet off of the king bed for our daughter. The sofabed was as hard as a rock. Honestly surprised she was able to sleep. Also, the parking lot for "larger vehicles" was a joke. The lane to get in was so narrow you almost had to go over the curb and the space in between the rows effectively trapped you. I know finding parking downtown is difficult but this was laid out so poorly. Ideal location for a university tour though! Really wish our room would have been discounted because it was definitely a downgrade, but I didn't request it as the hotel was absolutely packed. "

"We’ve stayed here many times. Always great"