Lobby
Check availability

Reviews of Super 8 by Wyndham Amarillo West

2 out of 5
Super 8 by Wyndham Amarillo West
2103 Lakeview Dr, Amarillo, TX

Reviews

6.8
Rating 10 - Excellent. 110 out of 436 reviews" "
Rating 8 - Good. 115 out of 436 reviews" "
Rating 6 - Okay. 86 out of 436 reviews" "
Rating 4 - Poor. 63 out of 436 reviews" "
Rating 2 - Terrible. 62 out of 436 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kacey

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, the only thing was it is in a weird location but once i figured out how to get in the lot it was great
Stayed 1 night in Feb 2024
Response from ken on 17 Mar 2024
Once again, thank you for choosing our hotel for your recent stay. We appreciate this greatly and are happy to hear everything was to your satisfaction. We look forward to seeing you again in the future.Sincerely,Guest Services

6/10 Okay

Anant

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from ken on 1 Jan 2024
Thank you for taking the time to complete a review of your experience while at our hotel. I apologize your stay was not to your satisfaction. Your feedback is valuable, and we will investigate to alleviate these issues from happening again in the future. If you find yourself in the area, we hope you give us another chance.Thank You,Guest Services

4/10 Poor

Ben

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Good nights rest but don't get your hopes up.
Hotel looks like it's been renovated and is pleasing to the eye. The beds were very comfortable and the room looked nice. The Plastic bathtub however, looks like it's been painted and flaking off. In room coffee was old. And At 7:30 am there was no breakfast, not because it had been eaten, there just wasn't any. Overall it was a good sleep just a bit sketchy.
Stayed 1 night in Dec 2023
Response from Ken on 28 Dec 2023
Thank you for choosing our hotel for your recent trip. We appreciate this greatly and want to thank you for taking the time to provide feedback for us. We intend to deliver a great experience to each of our guests that walk through the door, and it is disappointing to hear that this did happen for you. I would like to personally apologize for the incidents that occurred during your stay and hope you will give us another chance if you find yourself in the area again.Sincerely,Guest Services

6/10 Okay

Kelly

Travelled with family
Liked: Staff & service, property conditions & facilities
The check in was fine. Our beds were hard. The shower was a little scary. I think it was clean, just in bad repair. There were drink rings on the nightstand. The room was spacious. Continental breakfast was not good. There was bread, 2 types of cereal, the juice machine was broken. Selection was minuscule.
Stayed 1 night in Nov 2023
Response from ken on 28 Nov 2023
Thank you for reaching out to us through this review. I apologize for the rings on the nightstand you experienced and the issue with the breakfast in the morning. It is not the norm to hear of these things happening at our hotel, and please rest assured we will be investigating them. Sincerely,Guest Services

4/10 Poor

Sara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Even my kids were grossed out by the dirty bedding, blood on pillow case and sheet. Thankfully we didn't need to use the tub which looked horrendous.
Stayed 1 night in Nov 2023
Response from ken on 13 Nov 2023
Thank you for choosing our hotel for your recent trip. We appreciate this greatly and want to thank you for taking the time to provide feedback for us. We intend to deliver a great experience to each of our guests that walk through the door, and it is disappointing to hear that this did happen for you. I would like to personally apologize for the incidents that occurred during your stay and hope you will give us another chance if you find yourself in the area again.Sincerely,Guest Services

10/10 Excellent

Ma Reyes

Stayed 1 night in Nov 2023
Response from ken on 5 Dec 2023
Once again, thank you for choosing our hotel for your recent stay. We appreciate this greatly and are happy to hear everything was to your satisfaction. We look forward to seeing you again in the future.Sincerely,Guest Services

8/10 Good

Burl, Fort Worth

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for an overnight stay.
Stayed 1 night in Nov 2023
Response from ken on 13 Nov 2023
We are thrilled to hear about your great stay at our hotel. It is gratifying to hear about a job well done, and we appreciate you letting us know. We look forward to seeing you again in the future.Sincerely, Guest Services

8/10 Good

Laurence

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from ken on 13 Nov 2023
We are thrilled to hear about your great stay at our hotel. It is gratifying to hear about a job well done, and we appreciate you letting us know. We look forward to seeing you again in the future.Sincerely, Guest Services

10/10 Excellent

Bill

Liked: Cleanliness, amenities, property conditions & facilities
Property is new. Room is not fully furnished. No other problems so far.
Stayed 1 night in Sep 2023
Response from ken on 24 Oct 2023
Thankyou for staying with us.

4/10 Poor

Bryan

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon checking in we had to interrupt the two ladies having their daily gossip session. Check in was easy but as soon as we were handed the key she says “by the way you booked a non-smoking room but the floor above you is smoking so you may have a hint of smoke.” We walked out the door to park closer to our room and I told my husband I was going to check the room before we unpacked. It was AWFUL. The smell of smoke hits you in the face as soon as you open the door. Asked if there was another room available with no smoke at all and was told they were full. It had been a long day of traveling and we were only staying for that night so we dealt with it. You can tell this hotel and just been remodeled. The room look great at first glance when walking in but upon closer look it looked like someone’s first diy project. The porcelain bathtub that was once ivory colored they had PAINTED over with white and you could see every brush stroke. The new, cheap Amazon bed frames they had stuck out 3” past the mattress and bruised up our shins something terrible. The TV was not mounted properly and looked like it could fall off at any time. To entertain our kid we decided to go for a swim. There were 3 kids, under the age of 7 or 8, unsupervised in the pool. Come to find out it was the desk clerks kids. After the 3 of us had been splashed in the face and hit with a big bouncy ball several times we were fed up and got out. Got up breakfast & it was cereal and prepackaged muffins. That was it
Stayed 1 night in Jul 2023
Response from ken on 13 Nov 2023
Thank you for choosing our hotel for your recent trip. We appreciate this greatly and want to thank you for taking the time to provide feedback for us. We intend to deliver a great experience to each of our guests that walk through the door, and it is disappointing to hear that this did not happen for you. I would like to personally apologize for the incidents that occurred during your stay and hope you will give us another chance if you find yourself in the area again.Sincerely,Guest Services

6/10 Okay

Terry

Travelled with family and small children
Liked: Cleanliness, staff & service
Breakfast was barely a breakfast. Beds were hard as a rock. It was clean and no one broke into our vehicle. So that’s a plus.
Stayed 1 night in Jul 2023
Response from Ken on 25 Jul 2023
Thank you for taking the time to complete a review of your experience while at our hotel. I apologize your stay was not to your satisfaction. Your feedback is valuable, and we will investigate to alleviate these issues from happening again in the future. If you find yourself in the area, we hope you give us another chance.Thank you Guest Services

8/10 Good

Shelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Ken on 25 Jul 2023
We are thrilled to hear about your great stay at our hotel. It is gratifying to hear about a job well done, and we appreciate you letting us know. We look forward to seeing you again in the future.Sincerely, Guest Services

10/10 Excellent

Teresa

Stayed 1 night in Jul 2023

4/10 Poor

steve

Disliked: Cleanliness, staff & service, property conditions & facilities
The only thing nice about the super 8 was the new carpet it looked like in the hallways.Rooms were filthy I mean filthy the air conditioner hadn't been dusted off the window seals hadn't seen a cleaning rag and I don't know how long floors the same way countertops wasn't even washed or cleaned from the last person that stayed in the room very dirty. Turned air conditioner off because I got cold water was all over the floor used one of the bath towels to throw on the water puddle and it looked like I had cleaned the oil pan with the towel that's how bad the floor was.
Stayed 1 night in Jul 2023
Response from Ken on 25 Jul 2023
Thank you for choosing our hotel for your recent trip. We appreciate this greatly and want to thank you for taking the time to provide feedback for us. We intend to deliver a great experience to each of our guests that walk through the door, and it is disappointing to hear that this did not happen for you. I would like to personally apologize for the incidents that occurred during your stay and hope you will give us another chance if you find yourself in the area again.Sincerely,Guest Services

4/10 Poor

Emma

Travelled with family and small children
Liked: Staff & service
The lack of unavailable nonsmoking rooms, and how close the smoking rooms are to the smoking areas. The blankets having burnt mark of cigarettes, disgusting.
Stayed 1 night in Jul 2023
Response from ken on 18 Jul 2023
Thank you for taking the time to complete a review of your experience while at our hotel. I apologize your stay was not to your satisfaction. Your feedback is valuable, and we will investigate to alleviate these issues from happening again in the future. If you find yourself in the area, we hope you give us another chance.Thank You,Guest Services

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from ken on 18 Jul 2023
We are thrilled to hear about your great stay at our hotel. It is gratifying to hear about a job well done, and we appreciate you letting us know. We look forward to seeing you again in the future.Sincerely, Guest Services

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good but could use a little less bleach the room smelt like bleach real bad when we first arrived but still ok
Stayed 1 night in Jul 2023
Response from ken on 18 Jul 2023
We are thrilled to hear about your great stay at our hotel. It is gratifying to hear about a job well done, and we appreciate you letting us know. We look forward to seeing you again in the future.Sincerely, Guest Services

6/10 Okay

Heather

Stayed 1 night in Jul 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jul 2023
Response from ken on 18 Jul 2023
We are thrilled to hear about your great stay at our hotel. It is gratifying to hear about a job well done, and we appreciate you letting us know. We look forward to seeing you again in the future.Sincerely, Guest Services

2/10 Terrible

Carlos

Travelled with family
Disliked: Cleanliness, staff & service
Big lines in front desk, bed sheets were dirty.
Stayed 1 night in Jul 2023
Response from Ken on 4 Jul 2023
Thank you for choosing our hotel for your recent trip. We appreciate this greatly and want to thank you for taking the time to provide feedback for us. We intend to deliver a great experience to each of our guests that walk through the door, and it is disappointing to hear that this did not happen for you. I would like to personally apologize for the incidents that occurred during your stay and hope you will give us another chance if you find yourself in the area again.Sincerely,Guest Services

4/10 Poor

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Ken on 4 Jul 2023
Thank you for choosing our hotel for your recent trip. We appreciate this greatly and want to thank you for taking the time to provide feedback for us. We intend to deliver a great experience to each of our guests that walk through the door, and it is disappointing to hear that this did not happen for you. I would like to personally apologize for the incidents that occurred during your stay and hope you will give us another chance if you find yourself in the area again.Sincerely,Guest Services

4/10 Poor

Monica

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from ken on 3 Jul 2023
Thank you for choosing our hotel for your recent trip. We appreciate this greatly and want to thank you for taking the time to provide feedback for us. We intend to deliver a great experience to each of our guests that walk through the door, and it is disappointing to hear that this did not happen for you. I would like to personally apologize for the incidents that occurred during your stay and hope you will give us another chance if you find yourself in the area again.Sincerely,Guest Services

4/10 Poor

Jhanna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not good experience.
Stayed 1 night in Jun 2023
Response from ken on 3 Jul 2023
Thank you for choosing our hotel for your recent trip. We appreciate this greatly and want to thank you for taking the time to provide feedback for us. We intend to deliver a great experience to each of our guests that walk through the door, and it is disappointing to hear that this did not happen for you. I would like to personally apologize for the incidents that occurred during your stay and hope you will give us another chance if you find yourself in the area again.Sincerely,Guest Services

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly. Property is in good condition. Room was clean and comfortable.
Stayed 1 night in Jun 2023
Response from ken on 3 Jul 2023
Thank you for continuing to choose our hotel to stay at when you find yourself in our area for business. It is greatly appreciated and nice to know the staff is on their "A" game with our guests! I will share your feedback with everyone here, and we look forward to seeing you soon.Sincerely,Guest Services

6/10 Okay

Jonathan

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Bathtub looked like it had blood and urine all over it
Stayed 1 night in Jun 2023
Response from ken on 23 Jun 2023
Thank you for choosing our hotel for your recent trip. We appreciate this greatly and want to thank you for taking the time to provide feedback for us. We intend to deliver a great experience to each of our guests that walk through the door, and it is disappointing to hear that this did not happen for you. I would like to personally apologize for the incidents that occurred during your stay and hope you will give us another chance if you find yourself in the area again.Sincerely,Guest Services

6/10 Okay

Lonnie

Travelled with family
Liked: Staff & service
The room was not clean, remains of something spilt on the bedside table, something sticky on the other, coffee pot was dirty, housekeeping brought another said the one was.not working, the coffee pot on the replacement maker was dirty, jad.to clean it before using.. ..
Stayed 1 night in Jun 2023
Response from ken on 18 Jun 2023
Thank you for choosing our hotel for your recent trip. We appreciate this greatly and want to thank you for taking the time to provide feedback for us. We intend to deliver a great experience to each of our guests that walk through the door, and it is disappointing to hear that this did not happen for you. I would like to personally apologize for the incidents that occurred during your stay and hope you will give us another chance if you find yourself in the area again.Sincerely,Guest Services

2/10 Terrible

DEBRA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Single female frantic in Amarillo
I booked a room for my single dtr, so that she could to to her aunts funeral. This hotel was pretty near to the funeral location, & looked decent from photos. My dtr didn't get off work until 5, so didn't make it to Amarillo until approx.11 pm. When she arrived near hotel, all the streets that would lead her to it, were closed. She called me frantic, knowing I had already paid for her stay, but not being able to get to the hotel due to multiple rd closures. She said she tried to call hotel multiple times, but it would ring a few times, then disconnect. I told her to stay in her car, go to a lighted area, and keep her doors locked, while I tried to call hotel. I called multiple times same scenerio. I then called a Super 8 by Wyndham number that I located on line. Explained to the lady what was going on, she placed me on hold, tried calling the hotel directly. While on hold, my daughter seen a decent looking older couple & asked them if they knew why all the rds in that area were closed, & was informed that several blocks in that area had been flooded, & most of the businesses were flooded inside, or closed due to pkg lots & rds being flooded. I explained this to the Super 8 lady when she came back on the line. She apologized and told me to call & report as soon as my dtr came back in to town, since I had reserved & paid for room. Furious that no one from Super 8 called to inform us of the problem ahead of time, & I refuse to pay for this reservation. Credit my acct asap.
Stayed 1 night in Jun 2023
Response from ken on 18 Jun 2023
I apologize that the hotel was evaucated due to flood so, we didn't have any power. We called hotels.com about the reservation, we could not cantact you because we didn't have the guest phone number.We have not charge your cc for this reservation. We will investigate to alleviate these issues from happening again in the future. If you find yourself in the area, we hope you give us another chance.Sincerely,Guest Services

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stops on our way to Arizona
It was clean. Some things were just worn a bit and needs improvement. Locks on the window were broken but they were replaced with metal clips. The beds were comfortable and we had everything we needed. The staff was great. Very friendly. We felt very welcomed.
Stayed 1 night in Jun 2023
Response from ken on 9 Jun 2023
Thank you for taking the time to complete a review of your experience while at our hotel. I apologize your stay was not to your satisfaction. Your feedback is valuable, and we will investigate to alleviate these issues from happening again in the future. If you find yourself in the area, we hope you give us another chance.Thank You,Guest Services

2/10 Terrible

Daniela

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from ken on 3 Jun 2023
Thank you for taking the time to complete a review of your experience while at our hotel. I apologize your stay was not to your satisfaction. Your feedback is valuable, and we will investigate to alleviate these issues from happening again in the future. If you find yourself in the area, we hope you give us another chance.Thank You,Guest Services

10/10 Excellent

Nickolus

Liked: Staff & service, property conditions & facilities
My bathtub needed to be replaced. It looked terrible. I didn't even bother using it. The rooms were HUGE and much appreciated!
Stayed 1 night in May 2023
Response from ken on 27 May 2023
Thank you for reaching out to us through this review. I apologize for the bathtub being terrible. We will work on our maintenance issue. It is not the norm to hear of these things happening at our hotel, and please rest assured we will be investigating them. Sincerely,Guest Services

6/10 Okay

Andrew

Disliked: Staff & service
Older motel, could use a little more upkeep and regular deep cleaning. Nothing awful, but would probably spend another $20-$30 and stay at a little nicer place. Staff were functional but not winning any awards with their service.
Stayed 1 night in Mar 2023
Response from ken on 29 Apr 2023
Thank you for taking the time to complete a review of your experience while at our hotel. I apologize your stay was not to your satisfaction. Your feedback is valuable, and we will investigate to alleviate these issues from happening again in the future. If you find yourself in the area, we hope you give us another chance.Thank You,Guest Services

2/10 Terrible

Dianne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrible
This was this worst hotel experience I have ever had. unclean room, noisy upstairs neighbors, thin walls, scary neighborhood, filthy and moldy HVAC unit, scratchy bed sheets, dirty microwave and fridge..... We complained about the upstairs noise, but nothing changed. We maybe got 3 hours of sleep after driving 10 hours. Very few things offered at the free breakfast. I'm sorry I spent my money to stay here.
Stayed 1 night in Mar 2023
Response from Ken on 20 Mar 2023
Thank you for reaching out to us through this review. I apologize for the noise issue you experienced and the issue with the breakfast in the morning. It is not the norm to hear of these things happening at our hotel, and please rest assured we will be investigating them. Sincerely,Guest Services

8/10 Good

See, Bridgeton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2023
Response from Ken on 20 Mar 2023
Once again, thank you for choosing our hotel for your recent stay. We appreciate this greatly and are happy to hear everything was to your satisfaction. We look forward to seeing you again in the future.Sincerely,Guest Services

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Typical Super 8, cleaner than I expected. Check in was a little rough, but not a big deal.
Stayed 1 night in Mar 2023
Response from Ken on 20 Mar 2023
Once again, thank you for choosing our hotel for your recent stay. We appreciate this greatly and are happy to hear everything was to your satisfaction. We look forward to seeing you again in the future.Sincerely,Guest Services

8/10 Good

Joe

Stayed 1 night in Mar 2023
Response from ken on 29 Apr 2023
We are thrilled to hear about your great stay at our hotel. It is gratifying to hear about a job well done, and we appreciate you letting us know. We look forward to seeing you again in the future.Sincerely, Guest Services

2/10 Terrible

dustin

Travelled with family
Disliked: Staff & service, property conditions & facilities
Not a very good stay
A.c. broken...furniture tore...blankets have cigarette burn holes all over...front desk check in person had her kids behind her running around doing errands for her. The walls are dirty..the tub is stained
Stayed 1 night in Mar 2023
Response from ken on 18 Mar 2023
Thank you for choosing our hotel for your recent trip. We appreciate this greatly and want to thank you for taking the time to provide feedback for us. We intend to deliver a great experience to each of our guests that walk through the door, and it is disappointing to hear that this did not happen for you. I would like to personally apologize for the incidents that occurred during your stay and hope you will give us another chance if you find yourself in the area again.Sincerely,Guest Services

10/10 Excellent

Vicki

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay there when in Amarillo. We can count on the consistency of a well managed establishment
Stayed 3 nights in Mar 2023
Response from ken on 18 Mar 2023
We are thrilled to hear about your great stay at our hotel. It is gratifying to hear about a job well done, and we appreciate you letting us know. We look forward to seeing you again in the future.Sincerely, Guest Services

4/10 Poor

Minh, grand prairie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Pretty old hotel with recent work done to improve the room but its not working. Stained towels, stained tubs, no elevator for travelers that gets the 2nd level, just old feeling.
Stayed 1 night in Mar 2023
Response from Ken on 13 Mar 2023
Thank you for taking the time to complete a review of your experience while at our hotel. I apologize your stay was not to your satisfaction. Your feedback is valuable, and we will investigate to alleviate these issues from happening again in the future. If you find yourself in the area, we hope you give us another chance.

2/10 Terrible

Danette

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Ken on 13 Mar 2023
Thank you for choosing our hotel for your recent trip. We appreciate this greatly and want to thank you for taking the time to provide feedback for us. We intend to deliver a great experience to each of our guests that walk through the door, and it is disappointing to hear that this did not happen for you. I would like to personally apologize for the incidents that occurred during your stay and hope you will give us another chance if you find yourself in the area again.Sincerely,Guest Services

8/10 Good

Tiffany, Melbourne

Stayed 1 night in Mar 2023
Response from ken on 29 Apr 2023
We are thrilled to hear about your great stay at our hotel. It is gratifying to hear about a job well done, and we appreciate you letting us know. We look forward to seeing you again in the future.Sincerely, Guest Services

6/10 Okay

Elizabeth

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The clerk was very quick to check us in.
Stayed 1 night in Dec 2022
Response from ken on 6 Feb 2023
Thank you for continuing to choose our hotel to stay at when you find yourself in our area for business. It is greatly appreciated and nice to know the staff is on their "A" game with our guests! I will share your feedback with everyone here, and we look forward to seeing you soon.Sincerely,Guest Services

10/10 Excellent

Jose

Stayed 1 night in Nov 2022

6/10 Okay

John

Travelled with group
Liked: Cleanliness, staff & service
They said the hotel had a breakfast in the morning. They only had coffee and little cup cakes, no cereal, no nothing. They should change their web site to say no breakfast.
Stayed 1 night in Nov 2022
Response from ken on 5 Dec 2022
Thank you for taking the time to complete a review of your experience while at our hotel. I apologize your stay was not to your satisfaction. Your feedback is valuable, and we will investigate to alleviate these issues from happening again in the future. If you find yourself in the area, we hope you give us another chance.Sincerely,Guest Services

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room
Stayed 1 night in Nov 2022
Response from ken on 5 Dec 2022
We are thrilled to hear about your great stay at our hotel. It is gratifying to hear about a job well done, and we appreciate you letting us know. We look forward to seeing you again in the future.Sincerely, Guest Services

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Denice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from ken on 25 Oct 2022
Thankyou for staying with us.

10/10 Excellent

DONNA

Liked: Staff & service, amenities, property conditions & facilities
Room was very clean.
Stayed 1 night in Aug 2022
Response from ken on 1 Sept 2022
We are thrilled to hear about your great stay at our hotel. It is gratifying to hear about a job well done, and we appreciate you letting us know. We look forward to seeing you again in the future.Sincerely, Guest Services

2/10 Terrible

J

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was woken up at 3am with ants crawling all over my face, my pillow, the nightstand and the AC unit. I went to speak to front desk staff and was denied a room change or any type of refund and forced to leave the hotel in the middle of the night and sleep in my car. Outrageous and easily the worst hotel experience of my life.
Stayed 1 night in Aug 2022
Response from ken on 1 Sept 2022
Thank you for choosing our hotel for your recent trip. We appreciate this greatly and want to thank you for taking the time to provide feedback for us. We intend to deliver a great experience to each of our guests that walk through the door, and it is disappointing to hear that this did not happen for you. I would like to personally apologize for the incidents that occurred during your stay and hope you will give us another chance if you find yourself in the area again.Sincerely,Guest Services

6/10 Okay

lisa

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Last minute stay
Checking in was easy, but when we got to our room we noticed that there wasn't enough towels for our family and the tv only had 8 channels that worked. Also none of the ice machines at the hotel worked.
Stayed 1 night in Jul 2022
Response from ken on 6 Aug 2022
Thank you for taking the time to complete a review of your experience while at our hotel. I apologize your stay was not to your satisfaction. Your feedback is valuable, and we will investigate to alleviate these issues from happening again in the future. If you find yourself in the area, we hope you give us another chance. Thank You, Guest Services

10/10 Excellent

Denice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stay here all the time when we visit family. It is clean and friendly
Stayed 2 nights in Jul 2022
Response from ken on 25 Jul 2022
We are thrilled to hear about your great stay at our hotel. It is gratifying to hear about a job well done, and we appreciate you letting us know. We look forward to seeing you again in the future. Sincerely, Guest Services