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Reviews of Best Western Manchester Altrincham Cresta Court Hotel

3 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 313 out of 1002 reviews" "
Rating 8 - Good. 354 out of 1002 reviews" "
Rating 6 - Okay. 187 out of 1002 reviews" "
Rating 4 - Poor. 98 out of 1002 reviews" "
Rating 2 - Terrible. 50 out of 1002 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience for Altrincham
Stayed 1 night in Mar 2024

8/10 Good

David

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bedroom was tatty and very small. It was badly in need of a refurbishment as did all the corridors and stars are. The general approach and appearance of the building is of a run diwn property.
Stayed 1 night in Mar 2024

6/10 Okay

Neil

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A bit run-down. Expensive for what it was. The bedroom and bathroom were very small.
Stayed 2 nights in Feb 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Stephen

Stayed 1 night in Feb 2024

8/10 Good

Martin, Diss

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sophie on 15 Feb 2024
HelloThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Please reach out to me if there is anything else I am able to assist you with. Kind Regards

6/10 Okay

mark

Business traveller, Travelled with partner
Cant believe best western put there name to this hotel.
Stayed 1 night in Jan 2024
Response from Sophie on 26 Jan 2024
HelloThank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.Please reach out to me should you wish to discuss the stay further and how we can rectify your experience. Kind Regards

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant and very well kept hotel. Reception area, bar and breakfast room very spacious and pleasant to spend time in.
Stayed 1 night in Jan 2024
Response from Sophie on 10 Jan 2024
Dear CarolThank you for taking the time to leave a review regarding your recent stay with us here at Cresta Court Best Western. We are delighted that you enjoyed your stay, and hope to see you again soon. Kind RegardsSophie

4/10 Poor

Rachael

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Highly disappointed about "low standards" of hotel room - room was nothing like photo on expedia site. Bed had a Wooden headboard& so uncomfortable - noisy could even hear people using toilet next door & toilet flushing in the night !!. Windows had excessive condensation & no air con" Old style shower with mixer taps, over a bath. Bed smaller than average hotel size of double-bed . Stain on chair. Leaking toilet cistern. Church bells were very loud- 9am til 9.30am, on a Sunday woke me up - i would not stay here ever again. Told reception staff on check out but no offer of any discount of £51 i had paid before arrival. Should of asked for a refund & moved to a different hotel when i first saw the room.
Stayed 1 night in Dec 2023
Response from Sophie on 2 Jan 2024
Hello Thank you for taking the time out to leave a review about your stay here at Cresta Court. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.I can see from your booking that you booked a standard double bedroom and this is what you were given. The photos on Expedia show that the hotel had wooden headboards, I do apologize if this was not something you were expecting. We do not advertise as having aircon however if you wished the reception are more than happy to provide a fan when needed and bring this to the guest bedroom. I have put this room onto maintenance checklist to go inside and have a look at these additional issues you have mentioned. If you would like to discuss this further I am available Monday to Friday and would love to speak with you. Kind Regards, Sophie Guest Relations Manager

8/10 Good

Gemma

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sophie on 11 Jan 2024
HelloWe are delighted you enjoyed your recent stay here with us at Cresta Court Altrincham. Thank you for taking the time out to leave a review, we hope to see you again soon. King RegardsSophie Guest Relations Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Not the best stay.
checkin was quick and easy had a minor issue with the room reported it and was offerd a room swap which i declined as it was nothing major. Me and my dad had a room each and from checkin to check out our rooms were not serviced at all. on one trip back to reception to ask for more tea milk n sugar i mentioned that the rooms had not been serviced i was asked if i had let reception know on my way out (i hadnt) but as hotels.com list daily house keeping i didnt see any need to. upon checkout the receptionist did not ask how our stay was or if there is anything wrong with the room etc i basically had to inturupt her to mention that a bulb had gone in the table lamp (only that night).
Stayed 3 nights in Dec 2023
Response from Sophie on 11 Jan 2024
HelloThank you for taking the time out to leave a review regarding your recent stay at Best Western Cresta Court Altrincham. Over the Christmas period all guests were notified that one Christmas day the hotel gave the house keeping team the day off so they would spend it with friends and family. Should you of required service the hotel reception team were more than happy to help with this. Daily house keeping is offered, however as the hotel is eco friendly and this is advertised throughout, guests are asked to inform a member of staff should they wish for their room to be daily cleaned. I do apologies that this caused you distress during your stay and want to assure you the hotel will strive to do better. Please let me know if there is anything else I can do to help. King RegardsSophie Guest Relations Manager

10/10 Excellent

MICHAEL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophie on 22 Dec 2023
Dear GuestThank you for taking the time out to leave the hotel a review we are deeply grateful. I am delighted that your enjoyed your stay with us and look forward to welcoming you back again soon. Please reach out to myself or the hotel if there is anything else I can assist you with. King RegardsSophieGuest Relations Manager

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophie on 22 Dec 2023
Dear GuestThank you for taking the time out to leave the hotel a review we are deeply grateful. I am delighted that your enjoyed your stay with us and look forward to welcoming you back again soon. Please reach out to myself or the hotel if there is anything else I can assist you with. King RegardsSophieGuest Relations Manager

10/10 Excellent

Alan

Stayed 1 night in Dec 2023
Response from Sophie on 20 Dec 2023
Dear Guest Thank you for taking the time out to leave such a positive score regarding your stay with us here at Cresta Court Altrincham. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Kind RegardsGuest Relations Manager Sophie

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pity about the noise from the extractor outside.
Stayed 2 nights in Dec 2023
Response from Sophie on 18 Dec 2023
HelloThank you for your feedback regarding your stay here at Cresta Court Altrincham. We value and appreciate all reviews and ensure we act upon all that need attention. We are looking into upgrading the guest bedroom windows. This will hopefully cause less outside noise getting in. Please reach out to the hotel if there is anything else we can help you with. King Regards, Sophie WGuest Relations Manager

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophie on 16 Dec 2023
Hello Thank you for taking the time out to leave a review and feedback regarding your stay with us here at Cresta Court Altrincham. The hotel appreciates all feedback and wants to thank you for your kind and positive score. King RegardsSophie WGuest Relations Manager

6/10 Okay

Paul

Stayed 1 night in Dec 2023
Response from Sophie on 16 Dec 2023
Hello Thank you for taking the time out to leave a review and feedback regarding your stay with us here at Cresta Court Altrincham. I would love to know more details and how we could improve future stays moving forward. King RegardsSophie WGuest Relations Manager

4/10 Poor

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophie on 16 Dec 2023
Hello Thank you for taking the time out to leave a review and feedback regarding your stay with us here at Cresta Court Altrincham. I would love to know more details and how we could improve future stays moving forward. King RegardsSophie WGuest Relations Manager

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stay here regularly and usually fine. This time though no heating in room. Reception did provide an electric heater but really should not have been necessary in first place. Some kind of gesture / apology would have been appreciated,
Stayed 1 night in Dec 2023
Response from Sophie on 16 Dec 2023
Hello Thank you for taking the time out to leave a review and feedback regarding your stay with us here at Cresta Court Altrincham. I will be speaking to the reception team as this is not the customer service the hotel aims to provide and this will be rectified. Our heating is on a timer throughout the day and night but can be amended to suit the guests needs should they require. I am deeply sorry that this experience negatively impacted your stay and the hotel aims to improve moving forward. King RegardsSophie WGuest Relations Manager

8/10 Good

Karen

Liked: Cleanliness, staff & service
Ok ish
Lovely room but only two teabags. The lift wasn't working so we had to walk up two flights of stairs with luggage. Breakfast was good but no jam to have with the croissants.
Stayed 1 night in Dec 2023
Response from Sophie on 16 Dec 2023
Hello Thank you for taking the time out to leave a review and feedback regarding your stay with us here at Cresta Court Altrincham. I have sent an email to the hotel breakfast manager to look into the lack of condiments during breakfast so this can be rectified immediately and will not happen again. I am deeply sorry about any problems the lift caused during your stay. Unfortunately it is controlled by an external company and as a hotel we must ensure guest safety is paramount. We hope this will not happen again moving forward. King RegardsSophie WGuest Relations Manager

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023
Response from Sophie on 16 Dec 2023
Hello Thank you for taking the time out to leave a review and feedback regarding your stay with us here at Cresta Court Altrincham. The hotel is appreciative for all reviews from our guests, I would like to personally thank you for taking the time out to leave such positive feedback. King RegardsSophie WGuest Relations Manager

10/10 Excellent

Nageswar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service
Stayed 1 night in Nov 2023
Response from Sophie Waits on 1 Dec 2023
HelloThank you for taking the time out to leave such a kind review. We are delighted that you enjoyed your stay here with us and look forward to welcoming you again soon when visiting family. Please let me know if there is anything else I can do to help. King Regards

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good location for trains into Manchester and local restaurants great parking
Stayed 3 nights in Nov 2023
Response from Sophie Waits on 1 Dec 2023
HelloThank you for taking the time out to leave such a kind review. We are delighted you enjoyed your stay with us and look forward to welcoming you back again soon. King Regards

8/10 Good

Paul

Liked: Staff & service
The hotel convenient for visiting family in nearby nursing hime.
Stayed 1 night in Nov 2023
Response from Sophie Waits on 24 Nov 2023
HelloThank you for taking the time out to leave such a kind review. We are delighted that you enjoyed your stay here with us and look forward to welcoming you again soon when visiting family. King Regards

8/10 Good

Stefani

Business traveller
Liked: Cleanliness, staff & service
I felt that the price was a little high for the quality of the room. The staff were nice and a there was a generally nice vibe here so i wouldnt say no to staying again. The room was warm but i felt it could have been cleaner , however it wasnt unacceptable.
Stayed 1 night in Nov 2023
Response from Sophie on 24 Nov 2023
HelloThank you for taking the time out to leave such a kind review. I will ensure these comments are passed on to our house keeping team to ensure they are aware. King Regards

8/10 Good

Hayley

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Sophie on 24 Nov 2023
HelloThank you for taking the time out to leave such a kind review. We are delighted that you enjoyed your stay here with us and look forward to welcoming you again. If there is anything else I can do to assist you please reach out and let me know. King Regards

6/10 Okay

Verified traveller

Liked: Cleanliness
Tired
Didn't start well. taking over 15 minutes to check in. This was the third or fourth time I'd stayed here, but the convenience (for me) of the location is the only reason I'd do so again. We had spent the previous night in a Travelodge in central Manchester. To our considerable suprise that exceeded both our expectations and our experience at the Cresta Court in almost every way: efficiency of check-in, size of room, size and quality of bathroom, bar opening time and price. In the interests of fairness I should state that Cresta Court provides superior toilet paper
Stayed 1 night in Nov 2023
Response from Sophie on 24 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Our reception team try to ensure all guests are checked in within a quick and pleasant manor, so please accept my apology about your delay. Our rooms sizes are all available on our website should you be wanting to confirm before booking. Our bar is open until 11pm as we are a residential hotel not in the city center like the one you previously stayed in, however we do allow guests to use the bar area passed closing should they want to stay down there.

4/10 Poor

Edward

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Food was not great for a 3 star hotel i wont go back again
Stayed 1 night in Nov 2023
Response from Sophie on 24 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will ensure you comments are passed on to the relevant departments to consider moving forward.

6/10 Okay

Ray

Travelled with family
Liked: Amenities
Restaurant staff on Thursday night (09/11/23) were very good and courteous. Breakfast was good and plentiful. Our room was clean, but a bit dated and in need of redecoration with crumbling ceiling plaster and tiled walls. My main negative rating was from a short black female lounge bar waitress called Rosey? (Friday night 10/11/23) who refused to make me a coffee on the grounds that she was "too busy"! After waiting my turn in the queue, the dismissive manner in which she spoke to me was not only rude but professionally unacceptable! And this was before the cut-off time when the coffee machine is switched off for the night. Her white male bar colleague overheard our conversation and made me a cup of coffee as requested. He was great - the previous evening, he even brought up our bottle of Prosecco and other drinks on a tray to our room! We were part of a 100-strong funeral group booking. The reception staff were great and courteous.
Stayed 1 night in Nov 2023
Response from Sophie Waits on 1 Dec 2023
HelloI do apologize about the delay in the hotel response but we took the review extremely serious and wanted to ensure we looked into this before replying. We have recently hired new bar and waiting staff and have been in the process of training these employees to the hotel standard. I have since spoken with this waitress and informed her that the manor in which she dealt with that situation will not be accepted moving forward. She has deeply apologized and assured the hotel this will not happen again. I am thankful that the rest of your stay went smoothly and want to assure you a situation like this will not occur again. We hope you choose to visit us again soon and we look forward to welcoming you. King Regards

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here regularly for going to Old Trafford. Never any problems. Pleasant and does exactly what it says on the tin. Staff / Reception always very friendly
Stayed 1 night in Nov 2023
Response from Sophie on 16 Dec 2023
Hello Thank you for taking the time out to leave a review and feedback regarding your stay with us here at Cresta Court Altrincham. I will ensure all these comments are passed on to my reception team, thank you for acknowledging the hard work that goes into the hotel via our staff. The hotel is thankful for all of our regular guests and we look forward to welcoming you back again soon. King RegardsSophie WGuest Relations Manager

6/10 Okay

Mandy

Stayed 1 night in Nov 2023
Response from Sophie Waits on 1 Dec 2023
Dear GuestThank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Sophie on 16 Dec 2023
Hello Thank you for taking the time out to leave a review and feedback regarding your stay with us here at Cresta Court Altrincham. I would love to know more details and how we could improve future stays moving forward. I am sorry that your stay did not meet your expectations and I would love to know more on how we could rectify this moving forward. King RegardsSophie WGuest Relations Manager

4/10 Poor

Dave

Liked: Staff & service
Disliked: Property conditions & facilities
Not the best experience with poor dining quality & service, the hotel noisy and various maintenance issues in my room.
Stayed 3 nights in Oct 2023
Response from Sophie on 18 Dec 2023
HelloThank you for your feedback regarding your stay here at Cresta Court Altrincham. We value and appreciate all reviews and ensure we act upon all that need attention. We are currently in the process of upgrading the guest bedrooms with fresh paint, carpet and furniture. We understand that the hotel can sometimes be extremely busy due to the multiple events we have on and we apologize for the noise this can sometimes caused. Please reach out to the hotel if there is anything else we can help you with. King Regards, Sophie WGuest Relations Manager

4/10 Poor

Susan

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I was shocked how how run down and ill kept the property is now. We have stayed many times but not since 2018. Our room was dirty - stains on chairs and carpets. Shower curtain was extremely dirty and ripped. Bathroom walls had actual spots of dirt. Chairs in the lounge were threadbare and worn out. Will not stay here again.
Stayed 2 nights in Oct 2023
Response from Sophie on 18 Dec 2023
HelloI want to apologize for the delayed response to your review. I can see that you faced some issues when you stayed with us and as a hotel I am sorry this happened. The chairs in the bar have recently been replaced and upgraded, the guest bedrooms and also currently in the process of being re decorated and carpeted. The third floor is nearly finalized and then we will be working are way down and into the guest corridors as well. King RegardsSophie WGuest Relations Manager

4/10 Poor

Ross

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Kathryn

Stayed 1 night in Oct 2023

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Altrincham
Comfortable stay,no real issues ,room was a little tired in need of up date,but still really nice stay
Stayed 1 night in Oct 2023

8/10 Good

Richard

Stayed 1 night in Oct 2023

10/10 Excellent

Terence

Stayed 1 night in Oct 2023

6/10 Okay

Arkadiusz

Stayed 2 nights in Sep 2023

8/10 Good

Mrs Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service from reception and dining room staff
Stayed 2 nights in Sep 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities
Staff very friendly and helpful. Breakfast verh good with plenty of choice. Room clean and comfortable.
Stayed 2 nights in Sep 2023

8/10 Good

JULIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money and great breakfast
Older hotel but clean and well maintained. I would definitely stay there again. Reasonable prices and excellent breakfast buffet.
Stayed 1 night in Sep 2023

10/10 Excellent

Graham

Stayed 1 night in Sep 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Desk Team on 25 Sept 2023
Thank you for your feedback.Many thanks,

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very hot and I cannot recall any means of cooling the room.
Stayed 1 night in Aug 2023
Response from Front Desk Team on 21 Sept 2023
Thank you for your feedback.Kind regards,

10/10 Excellent

Mrs Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sophie on 18 Dec 2023
HelloThank you for your feedback regarding your stay here at Cresta Court Altrincham. We value and appreciate all reviews from guests as this ensures we are acting where we need to. Thank you for taking the time out to leave such a positive score regarding your stay, it means a lot to the hotel to see we are checking out guests and they are happy. Please reach out to the hotel if there is anything else we can help you with. King Regards, Sophie WGuest Relations Manager

10/10 Excellent

philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location,nice place
Stayed 2 nights in Sep 2023
Response from Front Desk Team on 21 Sept 2023
Thank you for your feedback.Kind regards,

6/10 Okay

Lai San

Travelled with family
Stayed 1 night in Sep 2023
Response from Front Desk Team on 21 Sept 2023
Thank you for your feedback.Kind regards,

8/10 Good

Nicola

Stayed 2 nights in Sep 2023
Response from Front Desk Team on 21 Sept 2023
Thank you for your feedback.Kind regards,