Family Hotels & Resorts in Altiplano from NZ$85

"very dirty"

"The stay offered a high-end physical environment, though it was hampered by logistical and culinary shortcomings that do not align with a premium image. We stayed at the dome (glamping room). The Facility The domes provide exceptional comfort, featuring floor heating, AC, and high-quality toiletries. Common areas and the bar/games room enhance the "Instagrammable" appeal. However, the absence of "Do Not Disturb" signs or physical barriers led to guests approaching or attempting to enter private domes. The addition of a bedroom trash bin is a necessary functional upgrade. Culinary & Service While specific staff—notably Maxwell Duran Duran and the housekeeping team—provided excellent service, the food quality was underwhelming. The dishes were consistently dry, suggesting a need for improved culinary technique. Furthermore, the breakfast buffet lacked variety and essential allergy or dish labeling. Tour & Communication Management communication was inconsistent; contradictory information regarding tour inclusions resulted in redundant private bookings. The stargazing "tour" lacked professional-grade equipment, such as cameras or specialized lighting, and there was a lack of clarity regarding its private nature. It functioned more as a basic shuttle service than a specialized excursion. Verdict A beautiful location with great amenities, but the tour and culinary execution require more polish to match the premium setting"