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Reviews of Higueron Hotel Malaga, Curio Collection by Hilton

5 out of 5
Higueron Hotel Malaga, Curio Collection by Hilton
Avenida del Higueron, 48, Fuengirola

Reviews

8.6

Excellent

Rating 10 - Excellent. 126 out of 235 reviews" "
Rating 8 - Good. 68 out of 235 reviews" "
Rating 6 - Okay. 28 out of 235 reviews" "
Rating 4 - Poor. 9 out of 235 reviews" "
Rating 2 - Terrible. 4 out of 235 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Juan

Stayed 3 nights in Dec 2023
Response from Guest Experience Team on 22 Jan 2024
Estimado Juan,Muchas gracias por tomarse el tiempo de compartirnos su valoración.Tenemos la sensación por su valoración de que puede haber echado algo en falta durante su estancia y no tenemos constancia de ningún incidente durante su visita. Sin embargo, en Higuerón Resort creemos que siempre hay margen de mejora y nos gustaría conocer más acerca de su experiencia, con el fin de identificar áreas que puedan necesitar mayor atención por nuestra parte. Estaríamos muy agradecidos si pudiera contactar con nosotros para compartir con más detalle las razones de su reseña contrastada.Gracias de nuevo por compartir su valoración con nosotros a través de Expedia.Atentamente,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 Excellent

ROCIO GUADALUPE

Stayed 1 night in Dec 2023
Response from Guest Experience Team on 28 Dec 2023
Estimada Rocio,Agradecemos mucho su valoración perfecta después de su visita a Higuerón Resort. Es un placer ver que ha disfrutado mucho de su estancia con nosotros y esperamos volver a verle pronto.Saludos cordiales,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

8/10 Good

Johan

Stayed 2 nights in Nov 2023
Response from Guest Experience Team on 28 Dec 2023
Dear Johan,We thank you for sharing us your review after your stay at Higuerón Resort. We are glad to see that your stay was an enjoyable one and we hope to see you back soon.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

4/10 Poor

Richard, Fort Lauderdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not any resemble to the resort style hotel and amenities. We got to hotel late after 8 pm and decided to eat at 10 pm and all the restating the hotel were closed we had to order room service. The room was very small and the bed was so hard, had the worst night of our entire trip with not beign able to get comfy and the room would get hot during the night. Like I said earlier the resort is beautiful but the room accommodations very poor.
Stayed 1 night in Oct 2023
Response from GEX on 12 Oct 2023
Dear GuestWe are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.Yours SincerelyGuest Experience Team

6/10 Okay

Salah

Liked: Property conditions & facilities
No store on premises. Shuttle hours changed during my stay without notice. Long walk to the beach and restaurant. Must take taxi or Uber from the beach if you miss the shuttle. Cafe opens late. Charges for early checkin - most US flights arrive in the morning. No access to the spa even when you book a massage or other treatments. Food at the restaurant mediocre - best to eat at the restaurants by the beach.
Stayed 6 nights in Sep 2023
Response from GEX on 12 Oct 2023
Dear GuestThank you for your score and comments.When you refer to store, do you mean a supermarket? If so, we do not advertise that we have one on-site, however at the top of the road we do have one. The complimentary shuttle hours change during the low season period as our Beach Club reduces their opening hours. We are really sorry to hear that you did not enjoy the experienceKindest RegardsGuest Experience Team

10/10 Excellent

Louise, Ballyclare

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attended a conference here recently for 5 days. Loved the king suite. Staff were amazing. Breakfast was full of choice. Everyone was very welcoming, sports facilities really good.
Stayed 1 night in Sep 2023
Response from Guest Experience Team on 18 Sept 2023
Dear Louise,We would like to thank you for sharing us your lovely review.We are glad to read that you enjoyed your stay and had a great conference in our hotel. This is amazing for us to know that all the staff was very welcoming and that you loved our breakfast.We hope to see you back soon at Higuerón Resort.Kind regards,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

8/10 Good

Alex

Liked: Cleanliness, staff & service, amenities
Had some issues with ac when we checked in
Stayed 2 nights in Sep 2023
Response from Guest Experience Team on 15 Sept 2023
Dear Alex,Although we would like to apologize for the inconveniences you have had with the A/C during your stay, we would like to thank you for sharing us this lovely score and your comments.Kind regards,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time lovely hotel and great staff. All the facilities are top notch. Only down side (i was at the sea view room) at night the water pipes (showers / toilets/ showers) are very noisy so are the room service trolleys.
Stayed 5 nights in Aug 2023
Response from Guest Experience Team on 2 Sept 2023
Dear Matthew,We would like to thank you for sharing us your feedback about your stay at Higuerón Resort.Although we would like to apologize for any noise disturbance you have had during your stay, we are glad to read that you still had a great time with us and that our staff and facilities did contribuate to make your stay an enjoyable one.We hope to see you back soon!Kind regards,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 Excellent

Sharmarke

Stayed 4 nights in Aug 2023
Response from Guest Experience Team Higuerón Resort Málaga, Curi on 25 Aug 2023
Dear Mr. Sharmarke,Thank you very much for taking the time to rate your experience with us. It is a great satisfaction for the whole team to know that we have met your expectations.We look forward to welcoming you back very soon.Kind regards,

10/10 Excellent

Gurpreet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in Jul 2023
Response from Higuerón Resort Málaga, Curio Collection by Hilton on 1 Aug 2023
Dear Gurpreet,Thank you for taking the time to review your recent stay at Higuerón Resort. We are thrilled to know that you liked our hotel. We hope to see you back soon.Kind regards,Guest Experience Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Guest Experience Team on 19 Jul 2023
Dear guest,We thank you for sharing us your lovely score.This is amazing for us to see that you enjoyed your stay at Higuerón Resort and we hope to welcome you back soon.Sincerely,Guest Experience TeamHiguerón Hotel Málaga, Curio Collection by Hilton

10/10 Excellent

armen, woodland hills

Liked: Cleanliness, staff & service, property conditions & facilities
I recommend staying here. Very nice.
Stayed 1 night in Jun 2023
Response from GEX on 29 Jun 2023
Dear GuestThank you very much for this excelent score! it's alaways nice to see that we were able to matrch your expectations and that your stay was enjoyable.We hope to see you back very soon!Kind RegardsGuest Experience Team

10/10 Excellent

Matthew John

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay for a brilliant holiday. We will be back
Stayed 6 nights in Jun 2023
Response from Guest Experience Team on 28 Jun 2023
Dear Matthew,Thank you very much for choosing us and for your kind words! The best reward for us is to know that we have met your expectations and managed to provide a memorable stay.We are delighted to know that you will be back, hopefully very soon! In the meantime, please accept our warmest regards.Sincerely,Guest Experience TeamHiguerón Hotel Málaga, Curio Collection by Hilton

8/10 Good

Hannah

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023
Response from Guest Experience Team on 16 Jun 2023
Dear Hannah,Thank you very much for taking the time to share your score with us!We are proud to see that your experience was a pleasant one! We strive every day to provide an exceptional experience for our guests and hope to have the pleasure of serving you again very soon. In the meantime, please accept our warmest regards.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is beautiful. Not hugely busy and staff are friendly. Breakfast is good - Despite upgrading to a duplex suite, access to the onsite spa was not included in our rate, which was really disappointing having paid £350 per night
Response from GEX on 9 Jun 2023
Dear GuestThank you for the time you have spent in sending your comments and the score you have sent us.Please note that our SPA is not included in the reservation price, but it does have a discount for hotel guests. Kind Regards,Guest Experience Team

6/10 Okay

JOSE

Travelled with partner
Liked: Property conditions & facilities
Not a business friendly hotel. No printing was available in the property before a conference call and concierge poorly trained
Stayed 3 nights in Apr 2023
Response from Guest Relations on 9 May 2023
Dear Jose,Although we are sorry to read that you didn't enjoy your business trip in our hotel, we thank you for the time you took to share us your comments.However, we would like to inform that our Front Desk and Guest Service Team have an e-mail address to which you can send your documents to print.Kind regards,Guest RelationsHiguerón Hotel Málaga, Curio Collection by Hilton

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's hard to describe what a beautiful and luxurious experiece this hotel offers. Make sure you give yourself a few days to make use out of the ammenties and activities. Brunch was worth the price. Next time I would upgrade my room, that was the only a little lackluster part. But the grounds and the pools are extremely serene and enjoyable. Highly recommend!!
Stayed 1 night in Apr 2023
Response from Guest Relations on 15 Apr 2023
Dear Claire,We would like to thank you for sharing us your lovely review.This is amazing for us to read that had an amazing experience at our resort. Knowing that you enjoyed everything, from our breakfast to the pools, is high praise for us.We hope to see you back soon at Higuerón Resort.Kind regards,Guest RelationsHiguerón Hotel Málaga, Curio Collection by Hilton

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room floor plan was unique and pleasing.
Response from Guest Relations on 8 Jan 2023
Dear William,Thank you for sharing us your review about your recent stay at Higuerón Hotel.We are glad to read that you had a nice moment with us.We hope to see you back soon.Kind regards,Guest RelationsHiguerón Hotel Málaga, Curio Collection by Hilton

10/10 Excellent

Kjeld

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great fitness and spa. Several restaurants at different price leves - all excellent food. Friendly and helpful staff.
Stayed 5 nights in Nov 2022
Response from Guest Relations on 18 Nov 2022
Dear Kjeld,Thank you for sharing us this lovely review.We are glad to see that our installations were able to match with your expectations, especially our gym and restaurants. This is also amazing for us to read that our staff was able to make your stay better.We hope to see you back soon at Higuerón Hotel !Kind regards,Guest RelationsHiguerón Hotel Málaga, Curio Collection by Hilton

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Guest Relations on 1 Nov 2022
Dear guest,Thank you for sharing us your review about your recent stay with us.We feel like you may have missed soemthing at our hotel, and as feedbacks help us to improve for our future guests, if you would like to share us some additionnal comments, please do not hesitate to write us.Kind regards,Guest RelationsHiguerón Hotel Málaga, Curio Collection by Hilton

10/10 Excellent

Clinton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay in Higueron. The best hotel in the area within the price range
Stayed 3 nights in Oct 2022
Response from Guest Relations on 31 Oct 2022
Dear Clinton,Thank you for sharing us this lovely review.We are glad to read that we keep offering you the best experience year after year and being your favourite hotel in the area is certainly high praise.We hope to see you back soon at Higuerón Hotel !Kind regards,Guest RelationsHiguerón Hotel Málaga, Curio Colleciton by Hilton

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel beware extra costs
Excellent Hotel but the 21euro breakfast is hopeless machine coffee tepid tea and cold (hot) buffet really poor and the infinity pool is sunning BUT it will cost you 150 Euro to sit down on the cabanas ! Food at the Med restaurant goes up after 7pm for almost the same menu ! Once you find your way around it’s great breakfast with real coffee at the Sports Bar is a fraction of the price
Stayed 3 nights in Aug 2022
Response from Guest Relations on 3 Sept 2022
Dear Mr. Ingles,Thank you very much for sharing your experience with us and for taking the time to review our Hotel. We appreciate your comments and we will share them with the corresponding departments to keep improving and to provide the best service possible. Should you have any other comment to add to your stay, please do not hesitate to contact us again.Kind regards,

10/10 Excellent

Arabella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Design Hotel
Stunning hotel with beautiful design. Front of house staff are impeccable especially Pablo who was welcoming and accommodating. Beautiful location and pools, perfect couple of days spent at the end of our holiday total bliss! Beds were large and comfortable room was super stylish design. Would highly recommend.
Stayed 2 nights in Aug 2022
Response from Guest Relations on 17 Aug 2022
Dear Arabella, Thank you for sharing us this lovely review. This is wonderful to read you loved our hotel and its design. We are also really glad to see that our staff was able to meet your expectations and even more. We hope to see you back soon at Higuerón Hotel. Kind regards, Guest Relations Higuerón Hotel Málaga, Curio Collection by Hilton

6/10 Okay

Jane

Travelled with partner
Liked: Cleanliness, staff & service
The hotel itself is stunning, really beautiful views and the lobby is fab. However the hotel lacked functionality. The sun loungers are leather, as are the pillows and there are no umbrellas, leaving you to get sun burnt while sitting on piping hot leather that sticks to your skin. The door for the toilet doesn’t touch the ground, and is a sliding door connected to the shower. The lack of privacy doesn’t leave much to the imagination when going to the toilet, and someone can’t shower while someone uses the toilet as it’s only one door for both, one person would be exposed. The room is a generous size, but there is a giant bathtub on display which takes up so much space, leaving the wardrobe size minute. Not sure how many people have baths when on a holiday in 30degree heat, but this meant we had to live out of our suitcases. Again, the hotel looks absolutely stunning, but it really is style over substance and lacking in functionality.
Stayed 1 night in Jul 2022
Response from Guest Relations on 15 Jul 2022
Dear Jane, In Hilton we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Kind regards, Higuerón Hotel Málaga, Curio Collection by Hilton

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Guest Relations on 15 Jul 2022
Dear Mark, Thank you very much for your great review. We appreciate the time you took to share your experience with other travellers. Kind regards, Higuerón Hotel Málaga, Curio Collection by Hilton

10/10 Excellent

Clinton

Stayed 3 nights in Jun 2022

8/10 Good

Rachid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Guest Relations on 19 Jun 2022
Dear Rachid, Thank you for taking the time to share your review with us. If you would like to make any further comment, do not hesitate to write us. Kind regards, Guest Relations Higueron Hotel Malaga, Curio Collection by Hilton

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2022

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Great time in Fuengirola
Six night stay was enjoyable. Location of the hotel and the availability of on-site parking were big pluses.
Stayed 6 nights in Mar 2022
Response from Higueron hotel on 8 Apr 2022
Dear John, Thank you for your opinion. We are pleased to know that your stay at Higueron hotel was pleasant. We hope to have again the pleasure of your visit in the next future. Kind regards, Guest Service Higueron Hotel Malaga, Curio Collection by Hilton

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022
Response from Higueron hotel on 18 Mar 2022
Dear Robert, We would like to thank you for sharing your experience, it is a pleasure to know that you enjoyed your stay with us. We hope we can welcome you again in the future. Best regards, Guest Service

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - with lots of space and many good facilities. Just make sure you stay in the new part of the hotel. The rooms in the old part is odd - some rooms with transparent or open doors from the shower/toilet. Some of the bars and restaurants were closed.
Stayed 4 nights in Mar 2022
Response from Higueron hotel on 24 Mar 2022
Dear Guest, Thank you very much for your feedback, taking a moment of your time to share your experience with other travelers is something we highly appreciate. it allows us to continually improve the experience we create for our guests. It will be pleasure for us to welcome you back here at the Higueron Hotel Curio Collection by hilton. Best regards, Guest Service

10/10 Excellent

Irene Synnøve

Stayed 1 night in Mar 2022
Response from Higueron hotel on 24 Mar 2022
Estimada Irene, Muchas gracias por su valoración sobre nuestro hotel. Estamos felices de que haya pasado una agradable estancia. Un saludo, Guest Service

10/10 Excellent

Jonatan

Stayed 1 night in Feb 2022
Response from Higueron hotel on 25 Feb 2022
Estimado Huésped, Muchas gracias por su valoración. Nos alegramos que haya disfrutado de su estancia con nosotros. Le mandamos un cordial saludo. Guest Service.

10/10 Excellent

MOSES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thoughtful staff in a modern hotel
40th Birthday treat for my wife, premium suite is totally worth it. They brought up complimeteary wine and chocs i would have liked free access to spa if already purchasing the Suite. Also i felt that toiletries were a bit inadequate. no toothpaste, shoe horn, pencil/pen. despite this room extremely clean, modern. Spa and gym are great. great location. also very nice and helpful hotel staff. As its a resort there are many people but that just gives character to hotel
Stayed 1 night in Feb 2022
Response from Higueron hotel on 11 Feb 2022
Dear Moses, Thank you for your preference in selecting our hotel for your holiday and for sharing your review through Hoteles.com It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. We are glad to read that our exclusive facilities and our staff’s dedication to a service of excellence, were to your liking, providing you with a memorable holiday. We will transfer your comments to our staff. It would be a pleasure to welcome you again. Kind regards, Guest Service Higueron Hotel Malaga, Curio Collection by Hilton

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
It took 45min to check in as only one person was working. Then, there was a lot of noise in the evening - it sounded like they were dragging something outside of our room and it was around 10pm. In the morning, we had bunch of cigarette buds on our terrace - not sure where those came from over night. However, the staff itself was polite although most of them do not speak english.
Stayed 1 night in Feb 2022
Response from Higueron hotel on 11 Feb 2022
Dear guest, We would like to take this opportunity to thank you very much for you review and at the same time for the helpful assessment of our hotel. We are also very grateful and motivated to receive your constructive feedback as we are always open to suggestions on how we can improve on a daily basis to satisfy our guest's wishes and provide an even better service, for a future ocasion please do not hesitate to contact our reception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. On the other hand, thank you for your kind words about the team . Thank you once again for your description and for choosing our hotel. Best Regards, Guest Service Higueron Hotel Malaga, Curio Collection by Hilton

10/10 Excellent

Jakob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekt
Perfekt
Stayed 1 night in Oct 2021
Response from Customer Service - Higuerón Hotel Málaga on 9 Nov 2021
Dear Jakob, Firstly, we would like to thank you for taking the time to review our hotel. Your feedback is very important to us, and we are delighted to hear that you enjoyed your stay. Thank you again for your great review, and we look forward to welcoming you back to our hotel very soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel, faltó mejor atención.
Todo bien, ojalá mejoren atención en restaurant y desayuno.
Stayed 2 nights in Oct 2021
Response from Customer Service - Higuerón Hotel Málaga on 22 Oct 2021
Estimado huésped, En primer lugar, queremos darle las gracias por tomarse un tiempo para valorar nuestro hotel. Su opinión es muy importante para nosotros y estamos encantados de saber que disfrutó de su estancia. Le agradecemos los comentarios específicos sobre su estancia, esto nos ayuda a mejorar nuestro servicio. Gracias de nuevo por su opinión y esperamos recibirle de nuevo muy pronto en nuestro hotel.

10/10 Excellent

Zakaria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Customer Service - Higuerón Hotel Málaga on 18 Oct 2021
Dear Mrs. Vaideanu, Firstly, we would like to thank you for taking the time to review our hotel. Your feedback is very important to us, and we are delighted to hear that you enjoyed your stay. Thank you again for your great review, and we look forward to welcoming you back to our hotel very soon.

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff
Natalia at front desk was amazing! She went above and beyond.
Stayed 6 nights in Sep 2021
Response from Customer Service Higuerón Hotel Málaga, Curio Coll on 27 Sept 2021
Dear Tim, We would like to thank you for sharing this review of your recent stay at Higueron Hotel. We are delighted that you enjoyed your stay and agree with you that our attentive staff play a key role in our guests' overall experience. The whole team works very hard to ensure that we provide high-quality service and a different and memorable experience. Thank you again for your great feedback, and we look forward to welcome you back very soon.

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice retreat
Stayed 2 nights in Sep 2021
Response from Customer Service - Higuerón Hotel Málaga on 21 Sept 2021
Dear Colin, We appreciate the time you have taken to share your opinion about your recent stay at Higueron Hotel. We're delighted to know that you really enjoyed our facilities and that you were able to experience unique sensations in our establishment. We look forward to welcome you back to our hotel very soon and continuing to offer you unforgettable experiences.

8/10 Good

Anders

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay, but not 5 star
Stayed 1 night in Aug 2021
Response from Customer Service on 2 Sept 2021
Dear Anders, Firstly, we would like to thank you for taking the time to review our hotel. Your feedback is very important to us, and we are delighted to hear that you enjoyed your stay. Thank you again for your review, and we look forward to welcoming you back to our hotel very soon.

8/10 Good

Jake

Stayed 1 night in Aug 2021
Response from Customer Service Higuerón Hotel Málaga, Curio Coll on 17 Sept 2021
Dear Jake, Firstly, we would like to thank you for taking the time to review our hotel. Your feedback is very important to us, and we are delighted to hear that you enjoyed your stay. Thank you again for your great review, and we look forward to welcoming you back to our hotel very soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should be a 4 star-hotel
One of the best hotels in the area. However the qualities feels more like a 4-star-hotel. We had to slam the hotel room door quite hard to get the door locked. The room and door is brand new. Where is the quality control? The beds are quite hard and not very comfortable. The balconies are not furnished with very comfortable furniture. Its hard plastic material. No cushions. The breakfast is good, even though we wish there were more fruits to choose from than melons and pineapple. Check-in and check-out takes forever. It seems like the system is slow and outdated. To get a towel by the pool you need a paper ticket from the reception. That is very old-fashioned and outdated. Hello, we are in 2021. There are no parasols for sun protection by the big pool. So you have to be in the sun all the time if you use the sundeck. They charge you 100€ for a bed on the roof top even though you stay at the hotel. (You get a 75€ credit). The hotel has nothing to do with the beach club even though they show pictures of it on the web site. No help to book anything at the front desk. The beach club is quite expensive as well. The hotel is a great 4-star hotel. But as a 5-star hotel is actually not good enough.
Stayed 1 night in Jul 2021
Response from Customer Service on 13 Aug 2021
Dear Robert, Firstly, we would like to thank you for taking the time to review our hotel; your feedback is very important to us. Thank you for your specific comments about your stay, this help us to identify possible issues to improve our services and we will check them inmediately. Thank you again for your great review, and we look forward to welcoming you back to our hotel very soon.

10/10 Excellent

Dawood

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Customer Service on 6 Aug 2021
Dear Dawood, Firstly, we would like to thank you for taking the time to review our hotel. Your feedback is very important to us, and we are delighted to hear that you enjoyed your stay. Thank you again for your great review, and we look forward to welcoming you back to our hotel very soon.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel had apparently been refurbished recently but that wasnt always obvious and if you looked closely, it was t particularly well done. It still has the feel of a tired 4star rather than a gloss 5 star. Rooms are very small; wifi isnt brilliant; TV is useless as next to no English channels; fridge is underpowered and full of ridiculously priced items (shop is 10min walk away); there is a huge amount of light pollution in room so sleep is difficult - and you cant use the loo in the night as there is no door to the loo/bathroom area (all integrated into the room) and so the light would wake up my partner. Food is good but expensive. The portions are tiny. The caesar salad (€13) comes on a side plate and a burger comes with literally 15 chips. Would it have killed the profit margin to be more generous? And of course the hotel is next door to a building site. All in all, avoid.
Stayed 10 nights in Jul 2021
Response from Customer Service on 13 Aug 2021
Dear guest, Firstly, we would like to thank you for taking the time to review our hotel. Your feedback is very important to us. We regret that the stay was not to your liking, but we thank you for your specific comments, this help us to identify any issue to improve our services, and we will check them urgently. We look forward to welcoming you back to our hotel in a future.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtaking hotel
Last minute booking...we chose well :) Modern, clean, stunning ideas executed well...it was very funky! Will go back :)
Stayed 2 nights in Jul 2021
Response from Customer Service on 21 Jul 2021
Dear Stephen, We appreciate the time you have taken to share your opinion about your recent stay at Higueron Hotel. We're delighted to know that you really enjoyed our facilities and that you were able to experience unique sensations in our establishment. We look forward to welcome you back to our hotel very soon and continuing to offer you unforgettable experiences.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Customer Service on 5 Jul 2021
Dear Natalie, Firstly, we would like to thank you for taking the time to review our hotel. Your feedback is very important to us, and we are delighted to hear that you enjoyed your stay. Thank you again for your great review, and we look forward to welcoming you back to our hotel very soon.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leira suites are great. Check in was very friendly and efficient!!
Stayed 1 night in Jun 2021
Response from Customer Service on 5 Jul 2021
Dear Natalie, We appreciate the time you have taken to share your opinion about your recent stay at Higueron Hotel. We're delighted to know that you really enjoyed our facilities and that you were able to experience unique sensations in our establishment. We look forward to welcome you back to our hotel very soon and continuing to offer you unforgettable experiences.

10/10 Excellent

Henna

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2021
Response from Customer Service on 11 May 2021
Dear Mr. Henna, Firstly, we would like to thank you for taking the time to review our hotel. Your feedback is very important to us, and we are delighted to hear that you enjoyed your stay. Thank you again for your great review, and we look forward to welcoming you back to our hotel very soon.

10/10 Excellent

Carmelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2020