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Grand Mildom Hotel

3.5 star property
Travelers find blissful relaxation at this urban retreat where fine dining awaits by day and refreshing cocktails create the perfect evening atmosphere

Choose dates to view prices

Located in Medeu District, Grand Mildom Hotel offers relaxation with a sauna, Turkish bath, and body scrubs. Enjoy two restaurants and free in-room WiFi. The indoor pool completes the indulgent experience.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is NZ$174
includes taxes & fees
28 May - 29 May
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About this property

Grand Mildom Hotel

  • Hotel located in Medeu District
  • A coffee shop/cafe, laundry facilities and a bar are just a few of the amenities provided at Grand Mildom Hotel. For some rest and relaxation, visit the sauna or Turkish bath/hammam, and indulge in a body scrub. Enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as a business centre and a steam room.
  • Other perks at this hotel include:
    • An indoor pool
    • Free self-parking
    • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and luggage storage
    • A lift, a porter/bellboy and a 24-hour front desk
  • Room features
  • All 112 rooms include comforts such as premium bedding and air conditioning, in addition to thoughtful touches such as free WiFi and safes.
  • Extra amenities include:
    • Free tea bags/instant coffee and electric kettles
    • Bathrooms with showers and hairdryers
    • Wardrobes/cupboards, heating and daily housekeeping

Similar properties

Reception
Hotel Kazakhstan
Medeu District
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
8.4 out of 10, Very good, 337 reviews
The price is NZ$232
includes taxes & fees
1 June - 2 June
Hotel Kazakhstan
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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for KZT 13.0 per day.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: KZT 109 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately KZT 5000 for adults and from KZT 5000 for children
  • Airport shuttle fee: KZT 12 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: KZT 13.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Property Registration Number 90493655

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Frequently asked questions

Does Grand Mildom Hotel have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Grand Mildom Hotel?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Grand Mildom Hotel on 28 May 2026 start from NZ$174, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Mildom Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Mildom Hotel?

Self-parking is free at this property.

What time is check-in at Grand Mildom Hotel?

Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Grand Mildom Hotel?

Checkout is at noon.

Does Grand Mildom Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KZT 12 per vehicle applies.

Where is Grand Mildom Hotel located?

Located in Medeu District, this hotel is within a 15-minute walk of Dostyk Plaza, Colibri and Central State Museum. National Museum of Kazakhstan and Kok Tobe Cable Car are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.0

Very good

8.6

Cleanliness

7.8

Amenities

7.8

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 18 out of 39 reviews
Rating 8 - Good. 8 out of 39 reviews
Rating 6 - Okay. 10 out of 39 reviews
Rating 4 - Poor. 1 out of 39 reviews
Rating 2 - Terrible. 2 out of 39 reviews

Reviews

Verified

10/10 Excellent

Jelena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank you Grand Mildom

My parents stayed at Grand Mildom and absolutely loved their experience with the hotel! The hotel staff and service were excellent. They were really impressed with breakfast buffet They loved their room and bed was extremely comfortable. In overall, they will definitely come back again.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

JEONGYUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel^^

The hotel facilities were clean and the beds were comfortable. I used room 901, and the TV and single sofa were placed far apart. The iPad was not mirrored on the smart TV. Other than that, I was satisfied and would use it again.
Stayed 1 night in May 2025
Verified

6/10 Okay

H Blair

Liked: Cleanliness
Typical mid-range property in good location. What cost them stars - ineffective A/C combined with extremely thick duvet. The bed was as hard as a rock. Not a lot of sleeping
Stayed 1 night in Aug 2023
Verified

6/10 Okay

Shashi

Liked: Cleanliness, property conditions & facilities, room comfort

Poor communication

Hotel staff are welcoming and friendly. The room was comfortable. The breakfast was good. However, the manager & a Staff member due to their improper communication let me down badly - I was made to believe that I would be arranged with another room after I decided to extend my stay, but on the day, they ended saying the hotel was full & I had no option but to go stay in different hotel for 3 nights/4 days. It was a bad exit
Stayed 1 night in Jul 2024
Verified

8/10 Good

roman

Liked: Cleanliness, property conditions & facilities

Pleasant stay in Almaty

The hotel is new and very well located. There is a large mall with restaurants across the street and more restaurants walking diстаnce. The staff is very friendly, although somewhat inexperienced. The lobby area is too small, so is the breakfast area. Breakfast itself is very good though. Bathroom in the room is very modern, but inconvenient Other than that, I was happy with the room. Housecleaning was a challenge. They never cleaned until late in the afternoon or evening. Nevertheless, in my opinion, the positives outweigh the negatives. I would stay here again were I to visit Almaty in the future.
Stayed 6 nights in Sep 2023
Verified

10/10 Excellent

Muya

Liked: Cleanliness, staff & service, amenities
Close to Dystyk Plaza and other convenient areas
Stayed 12 nights in Sep 2024
Verified

10/10 Excellent

bashir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect but the only thing the breakfast area is too small for that many guests and a little bit pricey
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff was great!! Big thank to Sabina!!! Very helpful and kind stuff, each person who works here made my parents vacation amazing! Will definitely be back soon ❤️
Stayed 1 night in Mar 2023
Verified

6/10 Okay

Valentina

Liked: Cleanliness, staff & service
The location was exceptional! I needed a hotel near the US consulate and shopping area and the hotel met all my expectations.The staff was responsive and nice. AC did not work enough to cool dawn the room. It was pretty stressful for my elderly mom.The 9th floor was extremely loud because they have a night bar on the same floor. Be aware in case you need a good rest. The restaurant service took forever but their food was excellent.
Stayed 13 nights in Jul 2023
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service

Worst receptionist ever.

Booked this hotel because my flight was lat night wanted rest for 6 hours. Left a request note that I paid for over night stay but only stay 6 hours early check in if it’s available. When I arrived, it was 1PM a lady at the reception unpleasantly looked at me said check in is 2PM come back in an hour. I explained, if early check in is possible that I am only staying for 6hours. I was asked to wait for 10 mins. I waited in the lobby that I was the only one who was waiting to check in. After waiting over an hour, I saw this most unpleasant receptionist was talking and laughing to her colleague looked did not care how long I was waiting to check in, so I came up to her and asked again if my room was ready, She said “ok passport” She was not going to call me, or help me check in until I asked her again. I was sitting and waiting just 5 meters from her. And I was the only one in the lobby waiting. After 6 hours of staying, I checked out, same receptionist. Whoever comes to the reception desk, she doesn’t look seem to care. I had to ask again wanted to check out. She said “minibar?” I said no. She said “ okay you go bye” I visited over 80 countries and stayed over hundreds of hotels and this was the worst check in and check experience. How she looked at the guest, the way she talked to the guest and how she treated guest was most unpleasant she has no understanding of customer service. This receptionist needs to work somewhere else.
Stayed 1 night in Oct 2023
Verified

6/10 Okay

JINHO

출장.

숙소는 전반적으로 나쁘지 않았습니다만 9층으로 배정받았는데 방에서 담배냄새가 너무 심했어요.
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Dukhyung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

쇼핑몰 인근 호탤 추천

깨끗하고 쇼핑몰과 가까워 여행하기 편했습니다
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

HYUN HO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
도움이 되었습니다. 푹 쉬게 할 수 있는 방 배정을 해주셔서 편하게 업무를 볼 수 있었습니다.
Stayed 10 nights in Jun 2023
Verified

10/10 Excellent

Kwang Yeol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
시설, 가성비 모두 좋아요
Stayed 2 nights in Jun 2023
Verified

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Personale a tratti molto poco rispettoso.

Non tornero mai piu in questo hotel
Stayed 3 nights in May 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Charlene

Stayed 1 night in Jul 2025
Verified

8/10 Good

Rashed

Stayed 5 nights in May 2025
Verified

2/10 Terrible

Sergey

Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Jakob

Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

bnk capital

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025
Verified

10/10 Excellent

Manish

Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Duan

Stayed 5 nights in Dec 2024
Verified

6/10 Okay

Byungchon

Liked: Room comfort
Disliked: Staff & service
Stayed 6 nights in Nov 2024
Verified

8/10 Good

Byungchon

Stayed 3 nights in Nov 2024