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Reviews of Sonesta ES Suites Allentown Bethlehem Airport

3 out of 5
Sonesta ES Suites Allentown Bethlehem Airport
2180 Motel Dr, Bethlehem, PA

Reviews

7.8

Good

Rating 10 - Excellent. 221 out of 486 reviews" "
Rating 8 - Good. 121 out of 486 reviews" "
Rating 6 - Okay. 63 out of 486 reviews" "
Rating 4 - Poor. 35 out of 486 reviews" "
Rating 2 - Terrible. 46 out of 486 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Lionaira

Travelled with partner
Pay for parking
Stayed 1 night in Apr 2024
Response from FOM on 23 Apr 2024
We are sorry that you were below expectations. We are addressing the issues you cited. I do hope you'll stay with us again in the future and give us a chance to make a better impression.

10/10 Excellent

Jessica

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean huge room!!!! We were in the 2 bedroom suite and it was awesome!!
Stayed 1 night in Apr 2024
Response from FOM on 15 Apr 2024
Thank you for your great review, we do appreciate your business.

10/10 Excellent

Kathleen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We have stayed here before. We like the convenience right off the highway and proximity to good food and shops. Units are good size, comfortable.
Stayed 1 night in Mar 2024
Response from FOM on 26 Mar 2024
Thank you for your feedback we do appreciate your business.

10/10 Excellent

Nilsbet

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel and rooms
Stayed 3 nights in Mar 2024
Response from FOM on 20 Mar 2024
Thank you for your great review we do appreciate your business.

8/10 Good

Kaylene

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe, I stayed in a suite that had a kitchen. It was very nice.
Stayed 2 nights in Mar 2024
Response from FOM on 20 Mar 2024
Thank you for your great review we do appreciate your business.

2/10 Terrible

Michael

Stayed 2 nights in Mar 2024
Response from FOM on 3 Apr 2024
We are sorry that your stay with below expectations. We are addressing the issues you cited. I do hope you'll stay with us again in the future and give us a chance to make a better impression.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The peoperty is set up very nice and is very conveniently located to many restaurants and soclose to the airport. Im very glad i choose to stay at Sonesta hotels always a great experience.
Stayed 1 night in Feb 2024
Response from FOM on 1 Mar 2024
Thank you for your feedback we are glad to hear you had such a great stay with us.

10/10 Excellent

Maria D

Fabulous
Stayed 1 night in Feb 2024
Response from Sonesta on 27 Feb 2024
Thank you! I'm so glad you enjoyed your stay with us. I hope you visit us again!

6/10 Okay

Christine

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dominique from the front desk saved the day by bringing me a coffee maker since previous guest stole the coffeemaker and cups. Dirt grease buildup around cooktop, paper towel holder filthy. Room was nice except for stained carpet and sofa. Bathroom was clean. So was refrigerator. Very noisy neighbors. Couldn't sleep.
Stayed 1 night in Feb 2024
Response from Sonesta on 27 Feb 2024
I'm sorry that your stay was not up to our standards. We are addressing the issues that you mentioned. If you stay with us again, and I hope you do, please let us know any time you are experiencing noisy neighbors and we will address it, because you should definitely be able to count on a good night's sleep.

4/10 Poor

Theresa

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Some things were out of order at the free breakfast. Hotel could use an update. Sheets and blankets had a stain or 2, curtain and rug had what looked like a blood stain each on curtain and the rug. Front desk had no extra pillows. Overall I'd give it a 2 out of 5.
Stayed 2 nights in Feb 2024
Response from Sonesta on 27 Feb 2024
We are sorry that your stay with below expectations. We are addressing the issues you cited. I do hope you'll stay with us again in the future and give us a chance to make a better impression.

4/10 Poor

pamela

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The one TV didnt work. Near 9:00PM someone tried to get into our room. Another person had been given the key to our room. Luckily we had the safety latch on the door engaged. We had no comforter on the bed until we asked for one.
Stayed 2 nights in Feb 2024
Response from Sonesta on 27 Feb 2024
We're very sorry that your time with us didn't meet your expectations or ours. We are addressing these issues, but I do apologize that you experienced them. I do hope you will give us another chance in the future.

4/10 Poor

Jessenia

Travelled with partner
Liked: Cleanliness, staff & service
Super outdated, dog poop on the walk way, seems scratchy since all the buildings are spread out. People had their room doors open with music and beer.
Stayed 1 night in Feb 2024
Response from FOM on 19 Feb 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Janzen

Disliked: Staff & service, property conditions & facilities
The front desk receptionist was cold. Just want add additional changes like early check in..
Stayed 1 night in Feb 2024
Response from FOM on 16 Feb 2024
Thank you for your review of Sonesta ES Suites Allentown Bethlehem Airport. Your feedback regarding your experiences with the front desk agent and it has been noted. We strive to make every guest's stay comfortable, and your insights are indeed valuable for us. Looking forward to hosting you again in the future.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Assistant General Manager at Sonesta ES Suites on 12 Feb 2024
We appreciate when our guest give us reviews as we use them for training purposes and strive to provide you with a comfortable experience. Thank you for choosing Sonesta ES Suites Allentown Bethlehem Airport we hope to see you again soon.

8/10 Good

Dena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint mattress was poor and needs replacement.
Stayed 1 night in Feb 2024
Response from FOM on 6 Feb 2024
Thank you for your feedback we do appreciate your business.

4/10 Poor

Sydney

Travelled with pets, Travelled with partner
We did not have a great check-in, and the woman who was at the counter was very rude to us, and other customers behind us. Then once we got into the room, our television didn’t work. It would shut down randomly and the channels wouldn’t load. After a long day we wanted to just relax and enjoy staying in a hotel but were made to feel like more of a chore than a valued guest which was discouraging.
Stayed 1 night in Feb 2024
Response from FOM on 6 Feb 2024
I do apologize if we did not meet your expectations during your stay. We are working hard to improve our guest experience.

6/10 Okay

Timothy M.

Business traveller, Travelled with partner
Disliked: Cleanliness
They charged $15 for checking in one hour early. The room was dirty (stove top, air vent and tub not cleaned). They moved me to another room and refunded the $15. They charged a $250 deposit for incidentals and I was only staying one night. Just not worth it.
Stayed 1 night in Feb 2024
Response from FOM on 6 Feb 2024
I do apologize if we did not meet your expectations during your stay. We are working hard to improve our guest experience.

2/10 Terrible

Dennis

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible weekend stay!
The hotel was nothing like the pictures showed. The lobby was decent but that was it. The staff Debbie and James were nice however the rooms and the building overall were filthy. Our room had stains on the couch, stains in the shower and food remnants on the floor. The room obviously had not been vacuumed or thoroughly cleaned. During the stay the tv had gone out then a few minutes later the fire alarm went off and stayed on for at least a half hour. The tv never returned until just before check out the next day. The hotel is essentially a live in residence for workers and their families. Had I known that and had I not been stranded due to the snow storm I would’ve left. They tried to switch my rooms twice but those were even worse than the first room I had so unfortunately we just chose to stay in the room we had. We didn’t have a choice.
Stayed 1 night in Jan 2024
Response from Sonesta on 1 Feb 2024
We are very sorry that your stay did not live up to expectations. We do appreciate your feedback, as we are constantly working to make our guests' time with us great. Please feel free to reach out to us if you have any additional concerns, and we hope you will give us another try in the future.

10/10 Excellent

NishatAli, Vaughan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from fom on 30 Jan 2024
Thank you for your review, we do appreciate your business.

10/10 Excellent

dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from FOM on 30 Jan 2024
Thank you for your review, we do appreciate your business.

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the breakfast in the am. Well stocked, fresh, hot breakfast food. Staff very pleasant and friendly. All around great stay. Thank you no
Stayed 2 nights in Dec 2023
Response from FOM on 30 Jan 2024
Thank you for your review, we do appreciate your business.

4/10 Poor

Dana

Stayed 1 night in Dec 2023
Response from FOM on 30 Jan 2024
Thank you for your review, we do appreciate your business.

8/10 Good

Sean

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from FOM on 6 Dec 2023
Thank you for your review we do appreciate your feedback and your business.

10/10 Excellent

Jim

Stayed 1 night in Dec 2023
Response from FOM on 6 Dec 2023
Thank you for your review we do appreciate your feedback and your business.

10/10 Excellent

Gloria

Stayed 1 night in Nov 2023
Response from FOM on 15 Nov 2023
Thank you for your review, we do appreciate your business.

6/10 Okay

Stacey, Mars

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The clientele of the property were very suspect. There were beer cans and other litter on the parking lot and property grounds. There were people partying and walking the halls until 4 am. Lots of “migrants” staying at the property.
Stayed 1 night in Nov 2023
Response from FOM on 7 Nov 2023
We do apologize that we did not meet your expectations we are working hard to fix these issues.

8/10 Good

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from FOM on 7 Nov 2023
Thank you for your review we do appreciate your business.

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk staff sucks
Woman at the front desk had a terrible personality. Charged is $15 extra to check in early. Had a terrible attitude.
Stayed 1 night in Nov 2023
Response from FOM on 7 Nov 2023
We do apologize that we did not meet your expectations we are working hard to fix these issues.

2/10 Terrible

Erica

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never stayed at any of the Sonesta before so wanted to try a diffrent hotel. Check in was very plesent domonicka front desk receptionist was very plesent, the room we were provided had no utensils for cooking, 1 cup for coffee, the bathroom wall paper was torn off the wall, the bath tub was rusty and dripping water to tub, it smelled in the hallways of smoke the people staying across from us blasted music all night long horriable experiance never stay here again. Seemed like people were living there. Gross
Stayed 1 night in Oct 2023
Response from FOM on 31 Oct 2023
Thank you for your review we do appreciate your business.

8/10 Good

Cesar

Liked: Property conditions & facilities
Stayed 3 nights in Oct 2023
Response from FOM on 28 Oct 2023
Thank you for your feedback we do appreciate your business.

6/10 Okay

Teresa

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Ive stayed at two other Sonesta ES hotels, this one was not as nice as the other two. It was slightly outdated the rooms, the showers had pitted rust on them, and the morning breakfast was sub par compared to my other stays. The staff was super helpful and friendly. It was an okay stay this weekend, just was slightly unhappy with my stay compared to my other stays with this hotel company.
Stayed 2 nights in Oct 2023
Response from fom on 17 Oct 2023
We do apologize if we did not meet your expectations during your most recent stay, we are working hard to fix these issues.

8/10 Good

sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we walked in our building, the smell of food cooking was everywhere, even in our suite. The floor in the elevator was dirty. the breakfast was nice. Beds were fine. Room was a nice size.
Stayed 1 night in Oct 2023
Response from fom on 12 Oct 2023
Thank you for your feedback we do appreciate your business.

8/10 Good

kumi

Stayed 6 nights in Oct 2023
Response from fom on 12 Oct 2023
Thank you for your business we appreciate your feefback

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from fom on 11 Oct 2023
Thank you for your feedback we do appreciate your business.

4/10 Poor

Antonio

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room was very dated and not what I expected for almost $300 a night. We had a two bedroom suite with a sofa bed which was deplorable. The sofa was sunken in and stained the mattress was also stained and rusted. Had to go to the local store and purchase an Air Matress because the sofabed was unusable. There was a loud noise that was coming from the heating system and the fridge started making loud noises in the middle of the night that caused us to unplug it just so that we could sleep. I really dont understand how you recieved such a good rating on such a terrible property. I would never suggest that anyone should stay at this property until they fully remodel there units, this was totally unaccectable
Stayed 2 nights in Oct 2023
Response from FOM on 11 Oct 2023
Thank you for your feedback we do appreciate your business we are working hard to improve and fix these issues.

6/10 Okay

Yelena

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from FOM on 11 Oct 2023
Thank you for your feedback we do appreciate your business.

6/10 Okay

Jennifer

Stayed 1 night in Oct 2023
Response from fom on 17 Oct 2023
Thank you for your review we are working hard to fix these issues.

10/10 Excellent

Onyinye

Stayed 1 night in Oct 2023
Response from FOM on 28 Oct 2023
Thank you for your feedback we do appreciate your business.

6/10 Okay

Samantha M

Travelled with family
Liked: Staff & service
Stayed 1 night in Oct 2023
Response from FOM on 28 Oct 2023
Thank you for your feedback we do appreciate your business.

8/10 Good

Jingyi

Liked: Staff & service, property conditions & facilities
set quiet time for all stays please
Stayed 1 night in Oct 2023
Response from FOM on 11 Oct 2023
Thank you for your feedback we do appreciate your business.

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to deal with, room was clean. Hallways were not that nice, and could use more amenities (pool was closed, workout room pretty sparse, no real lounge). Charging $5 for self parking in the parking lot is kind of ridiculous
Stayed 1 night in Sep 2023
Response from FOM on 11 Oct 2023
we do appreciate your business we are working hard to fix these issues.

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A day away from the city.
Stayed 1 night in Sep 2023
Response from fom on 26 Sept 2023
Thank you for your review, we do appreciate your business.

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from FOM on 26 Sept 2023
Thank you for your review, we do appreciate your business.

4/10 Poor

Beth

Disliked: Cleanliness, staff & service, property conditions & facilities
The room wasnt clean well if at all items from the people before me were in the room the table food on them the refrigerator was dirty the tub was dirty and the sofa bed was broken and no sheets or blankets
Stayed 2 nights in Sep 2023
Response from FOM on 26 Sept 2023
Thank you for your review, we do appreciate your business.

8/10 Good

Marcia, Philadelphia

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and pet friendly. I would definitely come back again.
Stayed 2 nights in Aug 2023
Response from FOM on 6 Sept 2023
Thank you for your review we do appreciate your business.

10/10 Excellent

Yongjae

Stayed 6 nights in Aug 2023
Response from FOM on 13 Aug 2023
Thank you for your review, we do appreciate your review.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice two bedroom with everything you could need and very clean.
Stayed 1 night in Aug 2023
Response from FOM on 11 Aug 2023
Thank you for your review, we do appreciate your business.

10/10 Excellent

Julie

Travelled with family
Liked: Staff & service
Good
Stayed 28 nights in Jul 2023
Response from FOM on 9 Aug 2023
Thank you for your review we do appreciate your business.

10/10 Excellent

THERESA

Liked: Staff & service
I booked this hotel in March 2023, for a July stay (Lacrosse tournament) and PAID IN FULL. When I arrived at the hotel, I was informed at the front desk that Expedia cancelled my reservation and they were fully booked. The woman at the front desk and the manager jumped in to help me and we're able to get me a room at the Sonesta sister site next door. So I really can't comment on this hotel, but wanted to say how helpful their staff was.
Stayed 3 nights in Jul 2023
Response from fom on 9 Aug 2023
Thank you for your review, we do appreciate your business.

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from FOM on 9 Aug 2023
Thank you for your rating we do appreciate your business.