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Reviews of Ona Ogisaka Garden

3 out of 5
Ona Ogisaka Garden
Carrer d'Aquari, 3, Denia, Alicante

Reviews

7.6

Good

Rating 10 - Excellent. 55 out of 225 reviews" "
Rating 8 - Good. 102 out of 225 reviews" "
Rating 6 - Okay. 37 out of 225 reviews" "
Rating 4 - Poor. 24 out of 225 reviews" "
Rating 2 - Terrible. 7 out of 225 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aisling

Stayed 3 nights in Jun 2023
Response from Ona Ogisaka Garden on 13 Jun 2023
Thank you for taking the time to leave your review We appreciate that you chose to stay with us!We can't wait to see you again.Best wishes,Ona Ogisaka Garden

4/10 Poor

Paul

Stayed 1 night in May 2023
Response from Ona Ogisaka Garden on 29 May 2023
Hi Paul,Thanks for taking a moment to share your thoughts.We are very sorry not to have been able to meet your expectations.Any suggestions on how we could improve?We hope you'll have the chance to stay with us again.All the best,Ona Ogisaka Garden

4/10 Poor

Dana

Stayed 1 night in Apr 2023
Response from Ona Ogisaka Garden on 16 May 2023
Hi there Dana,Thanks for taking the time to review your stay.We’d love to know how we could have better hit the mark.We hope to see you again.All the best,Ona Ogisaka Garden

8/10 Good

Lesley, Girdwood

Liked: Cleanliness, amenities, property conditions & facilities
If enjoy resort living, this is a great option with easy access to beach.
Response from Ona Ogisaka Garden on 17 Nov 2023
Hi there Lesley! It’s great to receive such positive feedback Thanks for taking the time to share.We're thrilled to hear that you enjoyed the resort living experience and appreciated our easy access to the beach.Come back soon!Take care,Ona Ogisaka Garden

8/10 Good

BRIAN

Stayed 1 night in Dec 2022

4/10 Poor

Cherian

Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2022
Response from Guest Experience Ona Hotels on 17 Aug 2022
Thank you for your time and for sharing your opinion with us. We are more than happy that you had a pleasant experience. Our team strives daily to meet all the needs of our customers! We work very hard to provide our guests with high standards of service, and we are delighted to hear that you had a great experience with us. Rest assured that your compliments have been extended to our team members.

6/10 Okay

Pasi

Travelled with family
Disliked: Room comfort
Maintenance neede
We were first time in Denia and booked the place with great expectations. Obviously covid had hit the property pretty hard, technical maintanance had been overlooked: heating pumps were noicy and laundry hangers were loose of the walls. Other than that, service was friendly and the place was in a good area, 15 mins walk to city center.
Stayed 3 nights in Nov 2021

6/10 Okay

Elizabeth

Liked: Cleanliness, room comfort
OK apart from the check-in
Check-in was very slow, partly because they could not find our booking. The people in front of us and the people behind had the same problems. Either the staff or the IT systems seem to be not fit for purpose.
Stayed 2 nights in Oct 2021

8/10 Good

Zivile

Liked: Cleanliness, room comfort
Good location
Good location, 5min walk to the see. Nice staff, good breakfast. Swimming pool and area around it not too overcrowded, I guess many guests go to the beach hence enough available sun beds around the pool. Would go back again for a short stay.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2021

10/10 Excellent

Troy

Liked: Cleanliness, room comfort
The rooms were nice and clean. The AC was amazing.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast is amazingly fresh and varied! Very close to the beach and great pools ! Well maintained and always eager to help staff! A great place to enjoy and to keep coming back for great service and comfort !
Stayed 3 nights in Jun 2021

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Bit disappointing
Stayed here for 1 night. Arrived early (2:30pm) for 4pm checked in but unable to enter the apartment because they claimed it wasn't ready for occupancy. But we're advised to use the restaurant and return in an 1hr and it will be ready by then. The block we were in looked so tired and unloved. The lift was so scruffy and dirty. Because its winter season, the pool was full of dead leaves. Very dirty. Breakfast was very pleasant. However, few of plates on the stock pile were dirty with gravy still on it. This was highlighted to the waitress. Reception was very good.
Stayed 1 night in Dec 2019

4/10 Poor

F, Idaho

Travelled with family
Disliked: Staff & service, amenities
We don’t like this property. Bad vibes from the beginning. Bad food. WiFi for pay.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back to an area where we had a home so the hotel was convenient and we were impressed with the facilities.
Stayed 4 nights in May 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and affordable.
Good value hotel. Stayed in 1 bedroom apartment. Excellent facilities. A little dated, but well maintained.
Stayed 5 nights in Mar 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not cycling friendly
Was stated that this was a "bike/Cycling friendly" hotel but this was not the case. No facilities to store bikes or bike boxes and felt we were made to feel we were a nuisance to the hotel staff. Rooms were ok but in real need of update and decoration.
Stayed 7 nights in May 2018

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent family accommodation.
Very impressed with standard of comfort and cleanliness. Apartment was spacious and well equipped with lovely balcony and comfortable furniture. A bit out of the way from bars, shops etc but walkable. Would have been nice if bar/cafeteria was open more.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, near beach, town just 15 mins away
Very quiet location, not far from the beach, 15 min walk into town and thus to nearest restaurants and bars. I would certainly return and recommend.
Stayed 4 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what we needed for a base. Well placed in the town.
Stayed 9 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2018

10/10 Excellent

roxanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic apartment, highly recommended!!
Fantastic apartment. Couldn't fault it in any way. Spacious, comfortable, beautiful design. Intend to visit again. A++++++
Stayed 1 night in Feb 2018

8/10 Good

Daria

Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant break in Denia
We spent two nights at this hotel and had a good stay. You could not fault the apartments, incredibly well equipped, comfortable bed and an excellent shower. The food in the restaurant was really good, we ate both breakfast and lunch and found there was a varied selection and plenty available. The main negative for us was the noise around the pool and outdoor areas, due to the fact that all apartments look over the pool area you can hear whatever is going on. On the Friday we were unlucky enough to have a children’s birthday party so there was a lot of noise! Admittedly it didn’t go on late but made sitting out on your balcony impossible. The pool table can be intrusive if people are playing late at night. It’s a shame that WiFi was not included and had to be purchased, once purchased it was then only for a single device which seemed unnecessary. Overall we did have an enjoyable time and would probably stay again off season for a couple of nights but did find the majority of the reception staff quite miserable and were often ignored by the back room staff.
Stayed 2 nights in Nov 2017

8/10 Good

Petra

Disliked: Staff & service, room comfort
Basic Spanish apartment
Basic Spanish apartment, no kettle! Beds hard but sofa bed was soft. Sofa bed not made up even after linen change day. Pool cold but clean and nicely kept. Quiet during the week but it seems the hoards draw in on the weekend.
Stayed 5 nights in Sep 2017

6/10 Okay

David, Fareham UK

Liked: Cleanliness, staff & service, property conditions & facilities
We were allocated room 150 for our stay. The air condition did not work so we reported this to reception. This was to be reported to engineering. Nothing happened so we reported the fault again. we were told that a spare part was required. On further investigation We found that the circuit breaker was off. We turned it on and the system worked but the condenser vibrated violently so it was turned off again. On inspection we found that one blade of the cooling fan was missing thus causing the out of balance vibration. Clearly this fault had existed for some time so the room should not have been given to us. For this reason we are demanding a suitable refund of our room rate as clearly we were not getting what we paid for.
Stayed 5 nights in Sep 2017

10/10 Excellent

Áine, Irish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very well run and clean hotel
well run and staff were very friendly. the pool was great
Stayed 7 nights in Jul 2017

6/10 Okay

pat, seattle wa

Disliked: Property conditions & facilities
The hotel is a great kid friendly. This is a place where allot of people from spain come too. Great distance from beach and warf.
Stayed 1 night in Aug 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

6/10 Okay

Neil

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Mixed Feelings
We got off to a bad start due to the very poor check in process. There was no real organisation. About six or seven members of staff were about but only a couple worked. The process was long winded and the staff were more concerned with persuading their customers to purchase meals from the hotel than getting the check in completed. It was a hot day and the air conditioning was not working or had not been switched on. The floor in the, otherwise satisfactory apartment was not particularly clean. The apartment was a decent size and pretty well equipped.
Stayed 4 nights in Jul 2017
Dear Neil, Thank you so much for your feedback. We regret that we have not met your all your expectations during your stay. We have reported your comments to our team and we have plan some actions to carry out and improve our service. Hope to welcome you back at the hotel. Best regard, Melania Martin Guest Experience

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary break
Thoroughly enjoyed our stay.
Stayed 2 nights in Jun 2017

10/10 Excellent

Tony, united kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Denia holiday 2017
Excellent location near to the beach marina and the town

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Overnight Stay
Hotel is OK but check in and check out was slow

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, equipped and clean. Lovely surrounding
Directions to hotel a little lacking. Room was good size and fairly well equipped. Room cleaned every day, not entirely necessary, but nice. Found the bed a bit uncomfortable (bumpy) but overall very pleased with the accommodation, area and facilities.

10/10 Excellent

Sandrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient clean hotel with nice and helpful staff
We had a nice stay at Ona Ogisaka Garden during the low season. Nice and helpful staff and great little town with lot's of activities to do.

6/10 Okay

Natasha

Liked: Cleanliness
Hotel was abit dated, the breakfast was below average and the bar staff were rude. But the room was clean and very spacious.

4/10 Poor

Barrington, Alicante

Liked: Cleanliness
Disliked: Property conditions & facilities
Basic faults
Good sized rooms and a nice pool setting but don't think your going to get other basic amenities from this establishment. In this day and age any half star hostal in the back streets of anywhere has free WiFi on tap, yet Ogisaka Garden must consider that the lack of such a basic amenity enhances their reputation so be prepared to pay if you want to do anything online. We were foolishly enticed into a half board deal to include a Cuban Music evening, the posters for which clearly showed a pair of Cuban style dancers, yet as good as the musical trio were, there was no sign of any dancing, at all. Also, the ''dinner'' was buffet style - definitely not everybody's cup of tea. I can only recall ever refusing to drink two bottles of wine in 50 years of sampling all kinds, but one of them was during this event. Never has there ever been such a totally tasteless white house wine served - and within a wine producing country! I have never been so grateful at not booking a hotel half board: our half board deal also included breakfast, which was buffet style again but with fried eggs with what appeared to be rich golden yolks but which must have come straight from a refrigerator as they were so cold and with orange juice that had been watered down to an inch of total oblivion of any taste. If you must book Ogisaka Garden be prepared to pay for Wifi and ensure that you eat all meals out as there are good restaurants within a few minutes walk.

8/10 Good

Malcolm

Liked: Staff & service, property conditions & facilities, room comfort
Denia July 2016
Ants in bathroom also plastic sheets on bed a bit annoying but good in general

8/10 Good

Anna, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with all facilities
Fantastic facilities including pools indoors and outdoors , Jacuzzi, sauna . Well equipped, clean rooms . We had a fab time with children . The only issue could pick on : noisy chairs when moving on the tiled floor which is really annoying for the next door and below neighbours especially at 2am . A few soft pads at the bottom of the legs would sort it.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good complex at the right price
Good relaxing week with friends

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Photos are better than actual accommodations.
Pros: Upon arrival the staff were very friendly and helpful. Locate in a quiet area not too far for walking into town. Nice breakfast in the morning. Cons: Wifi is overpriced, set dinner option was not very appealing and if you dont pay for the set dinner you are only allowed to order take-away and sit out on the deck. We ate the boxed food on the patio on quite a chilly evening. The second bed, a pull out couch, is only a single cot...unless you choose to sleep another on the old couch itself. The bedroom blanket had brown stains on it and the mattress was quite stiff and covered in a "rubber back" sheet. We would not be booking here if we return to Denia.

6/10 Okay

DJO, UK

Liked: Staff & service, room comfort
Very handy location for Denia
The hotel is a little in need of updating, but it's a nice friendly place, rooms are comfy if a little worn. Breakfast is only from about 08:00 which is a little late ( depending on why you are staying there ). Food is pretty reasonable, service good - but the bar is odd, outside ? Easy parking, easy to find, easy check in, not noisy. It's an OK place to stay, but not fancy.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location to restaurants, the port & the beach. The beach is 1 min walk away. The port breakwater with some excellent restaurants is about a 3 minute walk. Some excellent restaurants is the Latitude & the Republic. The Republic is a bit pricier than the Latitude but has good food also. Great place on the port breakwater for a drink is the Due. Gin & tonic special on Thursdays! Vino special on Mondays! There is a corner store (Supermercado Tropicana) about 30 second walk where you can get all you need, including vino, bread, water, produce, meat. Great tapa restaurant by the Q Fitness place in the same Tropicana Plaza. The resort swimming pool was very clean & maintained. Bring your own beach towels, or buy some at the beach store on the main beach road (1 min walk). Room has a washing machine, kitchen, coffee maker, juicer. A little outdated style but very clean. The beds were a bit hard..we would buy an air mattress next time from the beach store to put on the beds. Downtown is only about 1.5 km away. A cab is only 6 euros one way. Overall, we would stay here again. Location, room & amenities were excellent.

8/10 Good

DJO, Warwick

Liked: Cleanliness, staff & service
Good location, easy to park
Nice clean and tidy place with just about everything you need, my stay was for business so I didn't get to try the pool etc. Breakfast was only served from 08:30 hrs ( which was too late for me ) and I didn't get to try the meals in the evening.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor place
No rooms allocated despite 2 apartments pre booked together, had to take 2 without balcony. Floors of both apartments very dirty and cockroaches in both how disgusting is that.

10/10 Excellent

Sam, London

Liked: Cleanliness, staff & service, property conditions & facilities
Close to lovely beach with a great gym.
We had a lovely stay at the Ogisaka Gardens Hotel. Checkin was welcoming and informative about the hotel and local area. No queue for us. Gym, Sauna, indoor pool were a nice bonus, used by the locals and looked to be quite popular but not at all overcrowded. Didn't really used the bar and restaurant as we used the local beach bar and restaurants.

10/10 Excellent

Marlon, Madrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay
Family trip to Mediterranean Sea. My daughters wanted to stay more time, they enjoy the room, and the swimming pool.

8/10 Good

emily, nr newbury uk

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel friendly helpful staff
Just back from our stay ,room was exceptionally clean and tidy ,we had maid service everyday always a smiley face ....beach 5 mins walk ,few shops and bars 5mins 15 min walk to marquee de campo (Main Street ). Lovely buzzy town with beautifull beaches close by and amazing restaurants .....the only downside was that the pool was too cold to use . If the pool was usable and had a thin duvet instead of blankets I would seriously give this place 5/ 5 !! We didn't eat gere so I can't rate the food ..all in all fab !

8/10 Good

Mike, milton keynes

Liked: Cleanliness, property conditions & facilities, room comfort
Casual and friendly
First impressions not great but rooms comfortable and very relaxed atmosphere. Mainly no frills family friendly communal areas around the extensive swimming pools. Great breakfast. No use of evening restaurant - we ate at a restaurant down the road. All in all a good if not luxurious stop.

8/10 Good

syd, eccles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
multiple visits
As always our reception and stay at Ogisaka Gardens was first class. Especial thanks to our receptionist who on arrival greeted us, on arrival at 11pms like old friends, carried our bags to our room and even linked arms to assist me, a MAN, as I have limited mobility. GREAT STAY. will repeat in August.

10/10 Excellent

Mona Jenifer, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very good time!!