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Reviews of Apartamentos Jardins da Rocha

3 out of 5
Apartamentos Jardins da Rocha
Edificio Jardins da Rocha, Avenida V3, Portimão, Faro

Reviews

8.2

Very good

Rating 10 - Excellent. 64 out of 196 reviews" "
Rating 8 - Good. 90 out of 196 reviews" "
Rating 6 - Okay. 32 out of 196 reviews" "
Rating 4 - Poor. 4 out of 196 reviews" "
Rating 2 - Terrible. 6 out of 196 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Lip Tong

Travelled with group
Liked: Cleanliness, room comfort
The hotel hallway is dark, light is too dim. Location is convenient, with a mini market and cafe right across the hotel. We booked 2 rooms, only one is with sea view.
Stayed 1 night in Oct 2023
Response from Gemma Doherty on 24 Oct 2023
Thank you for your feedback, and for staying with us at Jardins da Rocha we hope to see you again soon.

10/10 Excellent

Donna

Liked: Cleanliness, room comfort
Great spot, comfortable stay
This was a great location and a comfortable stay. We upgraded to the 2 bedroom for our family stay and the hotel reception couldnt do enough for us. The pool was big..it says theres a minimarket onsite but i didnt find one however there is a supermarket right opposite. The view was stunning. This was our first stay outside of a 'hotel complex' and we wouldnt hesitate to go back
Stayed 7 nights in Oct 2023
Response from Gemma Doherty on 19 Oct 2023
Thank you for your feedback, and for staying with us at Jardins da Rocha we hope to see you again soon.

10/10 Excellent

Selina

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2023
Response from Gemma Doherty on 31 May 2023
Muito obrigado pelo seu comentário, e por ter ficado connosco nos Apartamentos Jardins da Rocha. Esperamos contar com a sua presença novamente.

6/10 Okay

Marie, Mt. Pearl

Travelled with partner
Liked: Property conditions & facilities
The proximity to the beach and restaurants was excellent. The apartment itself was just okay. The dishes were what we would take camping!! We actually ended up buying mugs and wine glasses as there weren't any provided. The pull out couches definitely need to be replaced. Not sure what they would be like to sleep on but way too uncomfortable to sit on. I think they are as old as the 20 year old building. The cleaners did an okay job with what they had. Unfortunately they didn't have a vacuum so after an extended time there a vacuum should have been used. Having a washer was a bounus as well as the 2 balconies and a beach view. The front desk was helpful with any concers we had. We also loved the pool and it was well maintained. Just wish they had a pressure washer to clean the bird poop off the chairs. Also new chair padding should be ordered. Most of what's there is cracked and torn.
Stayed 28 nights in Apr 2023
Response from Gemma Doherty on 12 Jun 2023
Thank you for your feedback. We appreciate your comments and will take them into consideration for the future. Thank you for staying with us at Jardins da Rocha we hope to see you again soon.

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, room comfort
Portimao Pleasure
Big apartment style with kitchen, bottle of Portuguese wine, free parking, excellent location (walking distance to beach), large windows, terrace, comfortable beds. Older building but priced very well. Very pleased.
Stayed 1 night in May 2023
Response from Gemma Doherty on 16 May 2023
Thank you for your feedback, and for staying with us at Jardins da Rocha we hope to see you again soon.

2/10 Terrible

Christiana

Business traveller
Disliked: Cleanliness, room comfort
Horrible experience. The apartment was filthy so much random strands of hair found throughout the apartment. Outdated appearance. It’s best to just book a hotel. The staff was very pleasant that’s the only positive on the whole experience.
Stayed 1 night in Apr 2023
Response from Gemma Doherty on 23 Apr 2023
Thank you for your feedback. We appreciate your comments and will take them into consideration for the future. Thank you for staying with us at Jardins da Rocha we hope to see you again soon.

10/10 Excellent

Simona

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location and view of the coast. Easy access, easy parking, fast check in. Large room and comfortable setting. I wish we could have staid longer but will be back!
Stayed 1 night in Feb 2023
Response from Gemma Doherty on 6 Feb 2023
Thank you for your feedback, and for staying with us at Jardins da Rocha we hope to see you again soon.

6/10 Okay

Rosanne

Travelled with family
Liked: Cleanliness
Disliked: Amenities
VIP perks from Expedia are a joke. Yes, I received a bottle of wine but had to pay for internet access. Was not offered or given any upgrade nor late check out. Property was ok. Specific unit was poorly lit. Kettle was broken and heating unit didn’t work. Location and parking was good and building security is good.
Response from Gemma Doherty on 15 Jan 2023
Thank you for your feedback. We appreciate your comments and will take them into consideration for the future. Thank you for staying with us at Jardins da Rocha we hope to see you again soon.

10/10 Excellent

Cristan

Liked: Cleanliness, room comfort
Good choice
Very nice apartments in an excellent location.
Stayed 2 nights in Nov 2022
Response from Gemma Doherty on 18 Nov 2022
Thank you for your feedback, and for staying with us at Jardins da Rocha we hope to see you again soon.

6/10 Okay

john

The place was ok! We thought we were getting a beach front property, but I guess that was just for the photo.
Stayed 5 nights in Sep 2022
Response from Gemma Doherty on 11 Oct 2022
Thank you for your feedback, and for staying with us at Jardins da Rocha we hope to see you again soon.

10/10 Excellent

Claire

Travelled with family
Liked: Amenities, property conditions & facilities
The staff were extremely helpful and informative while the apartment had every possible amenity.
Stayed 4 nights in Sep 2022
Response from Gemma Doherty on 12 Sept 2022
Thank you for your feedback, and for staying with us at Jardins da Rocha we hope to see you again soon.

6/10 Okay

Fernanda, Winnipeg

Travelled with partner
Liked: Cleanliness
Very Close to the beach and strip, very average facility time for a remodel.
Stayed 3 nights in Aug 2022
Response from Gemma Doherty on 30 Aug 2022
Thank you for your feedback. We appreciate your comments and will take them into consideration for the future. Thank you for staying with us at Jardins da Rocha we hope to see you again soon.

4/10 Poor

Hannah

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Great location, but really run-down and without much care put into the space. The bedroom was the only okay room, the bathroom was dirty and smelled when we got there and the common space was really unpleasant (scratchy furniture, dirty, bad decor, and smelled like cigarettes). The location was great and bed itself was fine for one night but definitely wouldn’t book again because the apartment overall was just gross.
Stayed 1 night in Jul 2022
Response from Gemma Doherty on 17 Jul 2022
Thank you for your feedback. We appreciate your comments and will take them into consideration for the future. Thank you for staying with us at Jardins da Rocha we hope to see you again soon.

10/10 Excellent

amgaad

Travelled with family
Liked: Cleanliness, room comfort
It was very comfortable The location is excrllrnt
Stayed 3 nights in Jun 2022
Response from Gemma Doherty on 28 Jun 2022
Thank you for your feedback, and for staying with us at Jardins da Rocha we hope to see you again soon.

10/10 Excellent

Grace

Liked: Cleanliness, amenities, property conditions & facilities
Great grounds. Pool access and clean. Supermarket across the street with great Pao Quente and good coffee. Walk everywhere with a lot of vendors Restaurants Casino nearby. The only thing that I probably did not like is the access to the beautiful beaches there were a lot of stairs. Otherwise, great!
Stayed 7 nights in Jun 2022
Response from Gemma Doherty on 17 Jun 2022
Thank you for your feedback, and for staying with us at Jardins da Rocha we hope to see you again soon.

10/10 Excellent

Trevor

Liked: Cleanliness, room comfort
Stayed 5 nights in Feb 2022
Response from Gemma Doherty on 26 Feb 2022
Thank you for your feedback, and for staying with us at Jardins da Rocha we hope to see you again soon.

10/10 Excellent

Sandro

Liked: Cleanliness, room comfort
Great location and facilities, right next to beach
Stayed 4 nights in Dec 2021
Response from Gemma Doherty on 21 Dec 2021
Thank you for your feedback, and for staying with us at Jardins da Rocha we hope to see you again soon.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We have been staying at these apartments for many years , the pool error is marvellous the rooms are clean and functional, the staff are all friendly and helpful
Stayed 6 nights in May 2021
Response from Gemma Doherty on 31 May 2021
Thank you for your feedback, and for staying with us at Jardins da Rocha we hope to see you again soon.

10/10 Excellent

Cláudia

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2020
Response from Gemma Doherty on 28 Dec 2020
Muito obrigado pelo seu comentário, e por ter ficado connosco nos Apartamentos Jardins da Rocha. Esperamos contar com a sua presença novamente.

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2020
Response from Gemma Doherty on 21 Sept 2020
Thank you for your feedback, and for staying with us at Jardins da Rocha we hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
The apartments were clean, location was great, pool area was well maintained. The staff were exceptionally helpful. Definitely will use again.
Stayed 4 nights in Aug 2020
Response from Gemma Doherty on 29 Aug 2020
Thank you for your feedback, and for staying with us at Jardins da Rocha we hope to see you again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from Gemma Doherty on 16 Mar 2020
Thank you for your feedback, and for staying with us at Jardins da Rocha we hope to see you again soon.

6/10 Okay

Jens

Business traveller
Liked: Cleanliness, staff & service, room comfort
The 80 ties
Kitchen and the room look like something from the 80 ties, but the needs were very good.
Stayed 3 nights in Jan 2020
Response from Gemma Doherty on 27 Jan 2020
Thank you for your feedback, and for staying with us at Jardins da Rocha we hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
When you pull up outside you may think you have arrived at the wrong place, judging by the photos online.. don't be fooled by it's modest outside. These apartments are gorgeous. Views are spectacular. Everything is a couple of minutes walk. There is a pizza place right underneath with fantastic pizzas. The staff in jardins are very helpful and friendly. We were on the 23rd floor. But a lift goes all the way. The kitchen has everything you need for cooking. We will be back
Stayed 7 nights in Jan 2020
Response from Gemma Doherty on 27 Jan 2020
Thank you for your feedback, and for staying with us at Jardins da Rocha we hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location very helpful staff apartment very clean regular maid service.
Stayed 7 nights in Oct 2019
Response from Gemma on 24 Oct 2019
Thank you for your feedback, and for staying with us at Jardins da Rocha we hope to see you again soon.

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019
Response from Gemma Doherty on 8 Oct 2019
Thank you for your feedback, and for staying with us at Jardins da Rocha we hope to see you again soon.

8/10 Good

Ewa,Jack, Portsmouth, UK

Travelled with partner
Liked: Staff & service
Different direction very nice views from both balconies. Great location-beach, restaurants, souvenirs/grocery stores, coffee shops. Check-in and out very easy and smooth thanks to professional lady behind the desk. Pool area kind of messy with unused sun-loungers dumped wherever the same way since our day one until day eight. Room cleanliness could improve a bit-towels and sheet had been changed, and bins emptied, but floors untouched after last guests through our stay. Overall had good time, would recommend if you are average spender.
Stayed 9 nights in Sep 2019
Response from Gemma Doherty on 8 Oct 2019
Thank you for your feedback, and for staying with us at Jardins da Rocha we hope to see you again soon.

10/10 Excellent

Eduardo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd year and will be back.
eat location and service
Stayed 6 nights in Sep 2019
Response from Gemma Doherty on 8 Oct 2019
Thank you for your feedback, and for staying with us at Jardins da Rocha we hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Off the main strip quiet but still close to shops and beach
Stayed 7 nights in Sep 2019
Response from Gemma Doherty on 8 Oct 2019
Thank you for your feedback, and for staying with us at Jardins da Rocha we hope to see you again soon.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was lovely and right near the beach and supermarket which was great. Most staff were very pleasant. Housekeepers were very sweet. Kitchen was equipped with pots pans plates cutlery etc which was great but no soap or sponges to do the dishes so we struggled to clean everything thoroughly. Pool was gorgeous but was only open after 9am until 8pm which was a shame as i like to wake up at 6am and go for a swim and again later at night around 10pm. No lifeguard was ever on duty so not sure why it had to bo limited opening times. Pool was quiet at 9am which was nice but as the day goes on is surrounded by children who don't go in the kids pool and are very splashy not much room to swim and it seems their parents don't tell them to leave some room for people to swim or sunbathe in peace. Thats on the parents tho not necessarily the hotel. Reception staff wouldn't give us an extra towel and due to limited bag space we hadn't brought any. I manage a hotel myself and couldn't understand why we couldn't have and extra towel or two.
Stayed 5 nights in Jul 2019
Response from Gemma Doherty on 13 Aug 2019
Thank you for your feedback, and for staying with us at Jardins da Rocha we hope to see you again soon.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Great apartments which are centrally located. Room was spotless and cleaned 5 days a week with towels changed. Reception staff were brilliant with any queries and information. Pool area was excellent with plenty of beds for everyone and plenty of space around the pool area which was spotless.
Stayed 14 nights in Jun 2019
Response from Gemma on 2 Jul 2019
Thank you for your feedback, and for staying with us at Jardins da Rocha we hope to see you again soon.

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2019
Response from Gemma on 4 Jun 2019
Thank you for your feedback, and for staying with us at Jardins da Rocha we hope to see you again soon.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Stayed 6 nights in May 2019
Response from Gemma on 28 May 2019
Thank you for your feedback, and for staying with us at Jardins da Rocha we hope to see you again soon.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2019
Response from Gemma Doherty on 3 Apr 2019
Thank you for your feedback. Thank you for staying with us at Jardins da Rocha we hope to see you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Kitchen poorly equipped, not even any dish soap or dish cleaning sponge
Stayed 4 nights in Feb 2019
Response from Gemma on 13 Mar 2019
Thank you for your feedback. We appreciate your comments and will take them into consideration for the future. Thank you for staying with us at Jardins da Rocha we hope to see you again soon.

8/10 Good

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great beach location on Praia da Roche.
Million dollar views from high floor corner unit with two balconies. Stayed here before and have enjoyed both visits. Front desk staff friendly and helpful.
Stayed 7 nights in Dec 2018
Response from Gemma on 13 Mar 2019
Thank you for your feedback. We appreciate your comments and will take them into consideration for the future. Thank you for staying with us at Jardins da Rocha we hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort
Like a home from home for us. Stayed here many times and will again. 3* accommodation well placed for beach and places to eat.
Stayed 7 nights in Oct 2018
Response from Gemma on 13 Mar 2019
Thank you for your feedback. We appreciate your comments and will take them into consideration for the future. Thank you for staying with us at Jardins da Rocha we hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 9 nights in Oct 2018
Response from Gemma on 13 Mar 2019
Thank you for your feedback. Thank you for staying with us at Jardins da Rocha we hope to see you again soon.

8/10 Good

JoseFerreira, Prince George BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Sep 2018
Response from Gemma on 13 Mar 2019
Thank you for your feedback. Thank you for staying with us at Jardins da Rocha we hope to see you again soon.

8/10 Good

Templeton

Liked: Staff & service, property conditions & facilities, room comfort
Great beach view
This hotel is set up for stays of several days with a full kitchen. We enjoyed the balcony overlooking the beach. The hotel was a block away from the beach. The free Wi-Fi was only available in the lobby. Wi-Fi in the room costs extra. The hotel advertises that all rooms are non-smoking, but it was obvious that the previous visitor had been smoking in our room. When we complained, the cleaning staff came up and sprayed with a deodorizer. An ashtray was provided on the balcony. There are lots of restaurants in walking distance. Parking was in a free lot next to the hotel. There was no trash can in the kitchen.
Stayed 1 night in Sep 2018
Response from Gemma Doherty on 12 Oct 2018
Thank you for your feedback. The rooms are all non smoking but the balconys can be used as an area to smoke. We appreciate your comments and will take them into consideration for the future. Kind regards

8/10 Good

Mawcam, Cambridge

Liked: Staff & service
Pleasant stay
We had an enjoyable week at Jardins Da Rocha. The staff are friendly and helpful. There is a small but sufficient pool. The apartments are very convenient for the beach and local restaurants. The rooms are little bit dated and could do with a make over but they are kept reasonably clean. We had a couple of small issues with our room which were rectified with good grace and efficiency. Charging for WiFi access in the rooms seems a little bit retrograde in this day and age.
Stayed 7 nights in Sep 2018
Response from Gemma Doherty on 12 Oct 2018
Thank you for your feedback. We appreciate your comments and will take them into consideration for the future. Thank you for staying with us at Jardins da Rocha we hope to see you again soon.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
The picture on hotels.com shows a room with an ocean view. Not true. Mattress was sagging in the middle. Only 5 hangers to hang clothes on. You had to ask front desk for a hairdryer and iron. No laundry facilities. The place had a rundown feeling. Couch had stains. Very basic apartment. Location was good.
Stayed 5 nights in Sep 2018
Response from Gemma Doherty on 26 Oct 2018
Thank you for your feedback. Unfortunately not all of our rooms have seaview, this depends on availability on the date of arrival. We apologise for any inconveniences during your stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2018
Response from Gemma on 30 Sept 2018
Thank You

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value on the quiet end of Praia da Rocha
Great apartment for stay near the beach, beds comfortable for European standards, 2 balcony, good pool and friendly attentive service. Good value, a little old but spacious and near the beach.
Stayed 1 night in Sep 2018
Response from Gemma on 30 Sept 2018
Dear guest, Thank you for your review. We will take your comments into consideration for the future. Kind regards, Gemma Doherty

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Sep 2018
Response from Gemma on 29 Sept 2018
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and a great location. View was amazing and patking was included. Larhe furnished apartment with kitchen right neat the beach.
Stayed 1 night in Sep 2018
Response from Gemma on 29 Sept 2018
Dear guest, Thank you for your review. We will take your comments into consideration for the future. Kind regards, Gemma Doherty

10/10 Excellent

Ron, Reading, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent apartment a very short walk to the beach
A large apartment with 2 balconies and was very comfortable. The location was great a very short walk to beach, supermarket and restaurants. Location is at the end of the main street in Praia da Rocha so is really convenient.
Stayed 7 nights in Jun 2018
Response from Gemma Doherty on 24 Jul 2018
Dear guest, Thank you for your review. We will take your comments into consideration for the future. Kind regards, Gemma Doherty

8/10 Good

Sinead

Liked: Staff & service, room comfort
Great location.
Great location, near the beach and main area for restaurants and bars.
Stayed 8 nights in Jun 2018
Response from Gemma on 19 Jun 2018
Dear guest, Thank you for your review. We will take your comments into consideration for the future. Kind regards, Gemma Doherty

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Hotel needs a little updating. New drapes and shower curtain would go along way to improving the look of the place. Hotel staff were wonderful
Stayed 20 nights in Apr 2018
Response from Reception on 8 May 2018
Dear guest, Thank you for your review. We will take your comments into consideration for the future. Kind regards Gemma Doherty

8/10 Good

William, La Jolla, California

Liked: Cleanliness, staff & service, room comfort
High on the hills of Albufeira
Very convenient location and Thierry at front desk very helpful. Extra charge for Wi-Fi and only in common areas disappointing
Response from Gemma on 19 Jun 2018
Dear guest, Thank you for your review. We will take your comments into consideration for the future. Kind regards, Gemma Doherty