Apartments in Albbruck

"Expedia fails to protect its customers when the service is not delivered as expected. During our stay, renovation work started directly above our room at 7:00 a.m. without any prior notice. The noise was extremely loud, woke us up immediately, and made it impossible to return to sleep. This significantly impacted our stay and our ability to use the room for its primary purpose. This was meant to be a short vacation to rest, but instead it was disrupted in a way that made it impossible to relax. We reported the issue to reception as soon as it opened at 8:00 a.m., after trying unsuccessfully to rest for an hour. The solutions offered were not practical, as the disruption had already occurred. The hotel staff acknowledged the issue on site and indicated that compensation would be provided. However, after our departure, they refused to offer any compensation or resolution. What is particularly disappointing is how this situation was handled by Expedia. Despite clear evidence of a service failure, the case was treated as a standard cancellation request rather than “service not provided as expected.” The case was closed based solely on the property’s response, without addressing the actual issue. As the issue remains unresolved, I have initiated a chargeback process with my bank due to the failure to provide the service as expected."

"Home from home . Great selection for breakfast."

"Did not take Breakfast."

"Quiet little place. Not much nearby but just enough to get buy with out having a vehicle. "

"I was a little annoyed that an international hotel did not offer anything but snacks from their restaurant over the weekend. I was with my elderly 84 father and we are vegetarian and the only thing we could eat was a pizza or chips if we chose to come straight back after a days site seeing. "

"Nice room. Quiet. Station is walkable - about 1km."

"Spotless room, very kind staff, great location. The only problem was that when we came back one night to the hotel on Saturday at 21:00, we requested to charge our electric car and the staff had no clue what the procedure was and how to activate the charging station and he told us he did not have information which was unacceptable. "

"Great hotel with a nice breakfast each morning. Very convenient parking. "

"A wonderful hotel right at the foot of the viaduct. Good breakfast, private parking. We stayed one night to visit the Christmas market. Very convenient."