Seasonal outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas

Reviews of The Classic Desert Aire Hotel

3 out of 5
The Classic Desert Aire Hotel
1021 S White Sands Blvd, Alamogordo, NM

Reviews

9.0

Wonderful

Rating 10 - Excellent. 770 out of 1245 reviews" "
Rating 8 - Good. 308 out of 1245 reviews" "
Rating 6 - Okay. 93 out of 1245 reviews" "
Rating 4 - Poor. 47 out of 1245 reviews" "
Rating 2 - Terrible. 27 out of 1245 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Cayce

Travelled with partner
Liked: Staff & service, property conditions & facilities
Perfect location for exploring White Sands. They have sleds and wax to borrow. Staff was friendly. The bathroom needs renovated—definitely had some mildew issues and needs a fan. A bit on the grungy side but the price and location more than made up for it. There was also a free small breakfast which was unexpected.
Stayed 1 night in Apr 2024

8/10 Good

Carey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sweet southwest inspired lodging. Comfy, clean rooms. Plenty of restaurants nearby. Price very reasonable. Only complaint I have is how loud the ice maker was next to our room when people used it late at night. But would stay here again without hesitation. Very friendly employees.
Stayed 1 night in Apr 2024
Response from Melanie on 22 Apr 2024
Carey,Thank you for sharing your feedback! We're delighted to hear that you enjoyed our southwest-inspired lodging, comfy rooms, and convenient location near plenty of restaurants. We apologize for any inconvenience caused by the noise from the ice maker and appreciate your understanding. We're thrilled to know you'd stay with us again and look forward to welcoming you back soon!

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like that it's a local, small business. Staff were so friendly and helpful. Value was superb. Fantastic made to order breakfast choices. Loved seeing solar panels on roof. Very convenient to have a microwave, refrig and coffee maker in room. Loved their personal list of favorite restaurants. Would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Melanie on 22 Apr 2024
Dana, Thank you for sharing your experience! We're thrilled to hear that you appreciated our local, small business vibe, friendly staff, and superb value. It's fantastic to know you enjoyed our made-to-order breakfast, eco-friendly initiatives, and in-room amenities. We're glad our personal recommendations added to your stay. We look forward to welcoming you back again soon!

8/10 Good

Erwan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy if you get a room a the highway side
Stayed 1 night in Apr 2024
Response from Melanie on 22 Apr 2024
Erwan,Thank you for sharing your feedback! We appreciate your review and apologize for any inconvenience caused by noise from the highway side. We'll certainly take your comments into consideration to enhance our guests' experience. We hope to welcome you back for a quieter stay in the future.

10/10 Excellent

Vance

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greàt breakfast
Stayed 1 night in Apr 2024
Response from Melanie on 22 Apr 2024
Vance,Thank you for your kind words about our breakfast! We're delighted you enjoyed it and hope to welcome you back soon.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the New Mexico themed rooms, nice and big, updated, plenty of outlets for charging, breakfast at the restaurant is included on certain items which was a nice bonus. Front desk staff was very friendly. Bathroom was a little outdated and there was a beeping coming from the alley behind the bathroom that came on and off all night.
Stayed 1 night in Apr 2024
Response from Melanie on 23 Apr 2024
Jennifer,Thank you for your feedback! We're thrilled to hear you enjoyed our spacious and updated New Mexico themed rooms, as well as the friendly service from our front desk staff. We appreciate your note about the bathroom and the noise issue, and we'll address these promptly to ensure a more comfortable stay for our guests in the future. We hope to welcome you back soon for another enjoyable experience.

10/10 Excellent

Asta

Liked: Cleanliness, staff & service, property conditions & facilities
Another unique stay on this trip. It's nice to stay at the non-chain hotel. I would stay here again.
Response from Melanie on 22 Apr 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us. Looking forward to welcoming you back for another memorable experience soon!

6/10 Okay

Adrian

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This isn't a "hotel" but a motel, so somewhat deceptive with branding. It would be an average motel, but a below average hotel. The prices are well above expected motel rates.
Stayed 2 nights in Apr 2024
Response from Melanie on 22 Apr 2024
Adrian,Thank you for sharing your feedback with us. We apologize if our branding caused any confusion. We strive to provide a comfortable stay for all our guests and regret to hear that we fell short of your expectations. Your comments will be taken into consideration as we continually work to improve our services. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Melanie on 22 Apr 2024
Thank you for your review.

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super welcoming and kind!
Stayed 1 night in Apr 2024
Response from Melanie on 21 Apr 2024
Shelby,We're thrilled to hear you felt welcomed and appreciated during your stay! Looking forward to hosting you again soon.

10/10 Excellent

Christopher

Travelled with family, Travelled with partner
Liked: Amenities
Vintage New Mexico lodging. The free breakfast is much better than your average continental breakfast. Beds are comfy and the AC is nice and cool.
Stayed 1 night in Apr 2024
Response from Melanie on 21 Apr 2024
Christopher,Thank you for sharing your experience! We're delighted to hear you enjoyed our unique New Mexico charm and our upgraded breakfast offerings. We strive to provide comfortable accommodations with all the amenities you need for a refreshing stay. We look forward to welcoming you back soon!

10/10 Excellent

Deborah

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Melanie on 20 Apr 2024
Thank you for your review.

10/10 Excellent

Stanford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice staff, convenient, and a good value. They have a really nice breakfast.
Stayed 1 night in Apr 2024
Response from Melanie on 20 Apr 2024
Stanford, thank you for your kind review.

8/10 Good

Lona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Melanie on 20 Apr 2024
Thank you for your review.

10/10 Excellent

CLAUDIA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure
Stayed 1 night in Apr 2024
Response from Melanie on 19 Apr 2024
Thank you for your review.

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were very nice, great breakfast was included, the exterior designs were very unique, lots of restaurants in walking distance
Stayed 2 nights in Apr 2024
Response from Melanie on 20 Apr 2024
Sandra,Thank you for your glowing review! We're delighted you enjoyed our friendly service, delicious breakfast offerings, and unique exterior designs. We're also thrilled to be surrounded by a vibrant dining scene. Looking forward to welcoming you back soon!

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Melanie on 22 Apr 2024
Thank you for your review.

10/10 Excellent

Woodward, Winchester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant, clean, and distinctive motel! All of the staff (desk, custodial, breakfast) were polite and helpful. This independent motel has an attractive southwestern paint scheme on the outside and outdoor corridors. Indoors are a good-sized lobby and gift shop. Rooms are comfortable, WiFi and even the TV work well and are easy to use. Plenty of hot water as well. For the breakfast, you sit down and order from the menu restaurant-style. Most breakfast items are included with your stay. If you want the absolute latest and fanciest, look elsewhere. If you want the basics, along with cleanliness and comfort, here’s your lodging in Alamogordo NM. Highly recommended.
Stayed 1 night in Apr 2024
Response from Melanie on 20 Apr 2024
Woodward,Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay at our distinctive motel in Alamogordo. We take pride in our polite and helpful staff, comfortable rooms, and restaurant-style breakfast experience. Your recommendation means a lot to us, and we look forward to welcoming you back soon!

8/10 Good

Elizabeth

Travelled with pets, Travelled with partner
Liked: Staff & service
Spent a night with our dog when visiting White Sands. Half the rooms are closed for renovations. Judging from the architect drawings, it will greatly improve the property. The current state of the exterior is worn and a bit dirty (cigarette butts on stairs). Room was pleasant enough with a comfortable bed and new-looking wash basin, but the bathtub was old and stained. The breakfast was wonderful--way better than the typical chain fare. We got it to go so we could eat with our pup. Servers and front desk staff very friendly. Getting the refund of the deposit for bringing a dog took some effort. After two phone calls (the 2nd with a not very friendly manager), the refund was made six days after our stay.
Stayed 1 night in Apr 2024
Response from Susan on 18 Apr 2024
Elizabeth,Thank you for the feedback. We are so sorry that you you had difficulties with your deposit, We do our best to void the authorization without sending the charge through, but occasionally miss one. Even though it was reversed the same day, some banks will take up to a week to show the refund, Our apologies for that delay. But very glad you enjoyed the rest of your stay.

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was great. The bathroom needs some updating but overall the staff was very nice the room was clean.
Stayed 1 night in Apr 2024
Response from Melanie on 16 Apr 2024
Donna,Thank you for sharing your feedback! We're thrilled to hear you enjoyed our comfortable beds and experienced exceptional service from our staff. Your comments about the bathroom are duly noted, and we've certainly taken them and others into consideration for upgrades we are making. We look forward to welcoming you back for an even better stay next time!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, clean and very convenient from White Sands!
Stayed 1 night in Apr 2024
Response from Melanie on 14 Apr 2024
Amanda,Thank you for your kind review.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Melanie on 14 Apr 2024
Thank you for your review, Brian.

2/10 Terrible

Diane

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stay away! Old, dirty, very outdated. The only positive was the bed was comfortable. My granddaughter refused to take a shower because the tub was filthy. Breakfast is supposed to be included, but the free options are limited, and they won't give you a credit towards your meal if you choose an option that is not part of the free breakfast. Also, one reason we wanted to stay here was to swim, but the pool was closed.
Stayed 1 night in Apr 2024
Response from Susan on 12 Apr 2024
Diane,I am sorry that you had a disappointing stay at our facility. It is true that the building is older and, hence, may not appear as fresh as some of the newer hotels. As explained at check-in, the Cafe (a separate business) offers certain items to our guests at no charge. I am sorry if you misunderstood. As far as the pool goes, it is an outdoor pool. Since it still goes down to freezing at night, the pool is too cold for safe use. It will be open for the summer and until it gets too cold in the fall.

8/10 Good

Janice

Travelled with group
Liked: Cleanliness, staff & service, amenities
The accommodations were very clean, but the bathroom was a little run down. The staff were friendly and polite.
Stayed 1 night in Apr 2024
Response from Susan on 11 Apr 2024
Janice,Thank you for choosing the Classic Desert Aire. I am sorry that your bathroom was a little run down. Just to let you know, we are in the process of remodeling our rooms. I hope you come back and see the upgrades.

6/10 Okay

Karen

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nice location, great staff, just older furniture that needs to be updated and tub needs refinished. Unfortunately the breakfast was subpar but McDonald’s was right down the street
Stayed 1 night in Apr 2024
Response from Melanie on 9 Apr 2024
Karen,Thank you for sharing your feedback with us. We're delighted to hear that you appreciated our prime location and our dedicated staff. We apologize for any inconvenience caused by the older furniture and the tub condition; we've taken comments like this into consideration as we are currently working on remodeling and updating furniture and bathrooms. Regarding breakfast, we understand your disappointment and will work to enhance our offerings. We hope to welcome you back for an improved experience in the future.

6/10 Okay

Elicia, Albuquerque

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Melanie on 9 Apr 2024
Thank you for your review.

10/10 Excellent

Brian, San Leandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent inexpensive option.
Stayed 1 night in Apr 2024
Response from Melanie on 8 Apr 2024
Brian,Thank you for your kind review! We're thrilled to hear you found us to be an excellent and affordable choice. We strive to provide exceptional value and service to all our guests. We hope to welcome you back soon!

10/10 Excellent

dawn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very cute and staff friendly
Stayed 1 night in Apr 2024
Response from Melanie on 6 Apr 2024
Thank you so much for your kind review, Dawn.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A close and convenient to stay while exploring White Sands National Park. Staff was gracious and friendly. Check in was speedy and smooth. The room was very clean and spacious.
Stayed 2 nights in Mar 2024
Response from Susan on 5 Apr 2024
Andrea,Thank you for choosing the Classic Desert Aire. Your wonderful review is greatly appreciated.

10/10 Excellent

Celena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Funky & cool motel lodging. Really loved the staff and the vibe.
Stayed 3 nights in Apr 2024
Response from Melanie on 20 Apr 2024
Celena,Thank you for sharing your experience! We're thrilled to hear you enjoyed our vibe and our awesome staff. Looking forward to welcoming you back soon!

10/10 Excellent

Kerry, Cloyne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The physical set-up. The room was great. There was a gift shop where you registered with very beautiful items. The dining area was great.
Stayed 1 night in Apr 2024
Response from Melanie on 6 Apr 2024
Kerry,Thank you for your kind words! We're delighted to hear that you enjoyed our hotel's set-up, including the room, gift shop, and dining area. We strive to create a welcoming atmosphere for our guests, and it's wonderful to know that we succeeded in making your stay enjoyable. We look forward to welcoming you back soon!

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained older property. Breakfast to order was a pleasant surprise.
Stayed 1 night in Apr 2024
Response from Melanie on 3 Apr 2024
Audrey, thank you so much for your kind review.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the family feel and personal communication from the staff. They have a gift of hospitality and made sure my visit was successful. Breakfast was outstanding!
Response from Melanie on 2 Apr 2024
Sharon, Thank you for your kind words! We're delighted you enjoyed the family atmosphere and personalized service during your stay. Our team takes great pride in ensuring every guest feels welcome and well taken care of. We're thrilled you found our breakfast outstanding! We look forward to welcoming you back for another successful visit soon.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could use an update on furniture. Bathroom has a window which was nice. Free breakfast was actually made and was good quality. Sled borrowing was fun and free. Gift shop was really nice
Stayed 1 night in Mar 2024
Response from Melanie on 1 Apr 2024
Nicole,Thank you for sharing your feedback with us! We're glad you enjoyed the unique touch of the bathroom window and found our complimentary breakfast to your liking. It's great to hear that you had fun borrowing sleds and exploring our gift shop. We appreciate your suggestions regarding the furniture and we are certainly taking them into consideration as we are currently working on fully remodeling all the rooms on the south wing at the moment, then moving on to the rest of the rooms as we progress. We hope to welcome you back soon to see our enhancements!

8/10 Good

Bruce

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in good location. Rooms were large and bed was comfortable. Bath tub could use some updating. Breakfast good. Would stay again.
Stayed 1 night in Mar 2024
Response from Susan on 31 Mar 2024
Bruce,Thank you for your review. We are in the process of updating all our rooms. The first group should be ready shortly, the next group will start then. So, we hope to see you again so you can try one of remodeled rooms.

10/10 Excellent

Maureen

Travelled with partner
Staff is super friendly and welcoming. The room is comfortable and we appreciate having the fridge and micro in the room. Breakfast is delicious and a wonderful way to start the day.
Stayed 1 night in Mar 2024
Response from Melanie on 31 Mar 2024
Maureen,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us, especially our friendly staff, comfortable rooms, and delicious breakfast. We strive to provide a welcoming and enjoyable experience for all our guests, and we look forward to welcoming you back next time you're in the area.

10/10 Excellent

Melissa

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Really nice and comfortable. Only issue I had was the shower is not set large enough and the shower curtain kept sticking to me.
Stayed 1 night in Mar 2024
Response from Melanie on 31 Mar 2024
Melissa,Thank you for your feedback! We're glad to hear you found your stay nice and comfortable. We apologize for the inconvenience with the shower size and curtain. Your comments will be shared with our team for improvement. We hope to welcome you back soon for an even better experience.

10/10 Excellent

Daphne

Stayed 1 night in Mar 2024
Response from Susan on 31 Mar 2024
Daphne,Thank you for choosing the Classic Desert Aire. We appreciate your review, and YOU.

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was not great but pet friendly
Stayed 1 night in Mar 2024
Response from Jesse on 29 Mar 2024
Thank you for taking the time to share your experience with us. We appreciate your feedback regarding the breakfast options provided during your stay.We're sorry to hear that our breakfast offerings did not meet your expectations. We strive to provide a variety of options to cater to all our guests' tastes and dietary preferences. Rest assured, we will review your comments with our team to ensure improvements are made where necessary.We're delighted to hear that you found our hotel pet-friendly. We understand that pets are a valued part of the family, and we aim to make their stay as comfortable as possible.We hope to have the opportunity to welcome you back in the future and provide you with an enhanced breakfast experience.

2/10 Terrible

Mahesh

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
We stayed for 2nighta for spring break. Property is not clean and I do not recommend for family travelers. We saw two roaches on day1 itself and washroom has NO went and it's all smelling inside. We choose this hotel b cause of 8.2 rating and got in trap. I DO NOT recommend this hotel for family with children.
Stayed 2 nights in Mar 2024
Response from Jesse on 29 Mar 2024
Dear Mahesh,Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, as guest satisfaction is our top priority.We want to assure you that we take matters like these very seriously. After thoroughly inspecting your sleeping quarters, we found no visible signs of pests. Nevertheless, we have taken all necessary precautions to address this concern promptly and effectively.It's important to note that we are an exterior corridor hotel, and guest comfort and safety are paramount to us. Please feel free to communicate any issues or concerns to our desk staff especially for extended stays or any lodging facility you visit in the future. We are committed to ensuring a pleasant and hassle-free experience for all our guests.Once again, thank you for bringing this to our attention. We wish you safe travels, and we hope to welcome you back soon for a more enjoyable stay.

8/10 Good

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, the motel is nice. It’s clean and well managed for the price point. I wouldn’t stray too far from the hotel at night time.
Stayed 1 night in Mar 2024
Response from Susan on 29 Mar 2024
Jeffrey, Thank you for choosing the Classic Desert Aire for your stay in Alamogordo. I am sorry that you did not feel comfortable in the area at night. We appreciate the feedback and hope to see you again.

10/10 Excellent

Bryan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely place to stay. It was very clean, very quiet. The front desk staff were always super friendly and helpful. A great place to stay with our two mini-schnauzers!
Stayed 1 night in Mar 2024
Response from Susan on 29 Mar 2024
Bryan,Thank you for the kind review. We enjoy all well-behaved pets, as yours are. We hope to see you, and the dogs, again in the future.

10/10 Excellent

Christopher, Erie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, decorated with beautiful native American murals, with clean and spacious rooms. The included full breakfast was delicious and convenient, the gift shop was wonderful and the staff were friendly and helpful.
Stayed 1 night in Mar 2024
Response from Susan on 29 Mar 2024
Christopher,Thank you so much for the kind review. We look forward to seeing you again, your next time through Alamogordo.

6/10 Okay

Jacob

Travelled with partner
Liked: Cleanliness, staff & service
Some light fixtures did not work and the sink was leaky
Stayed 1 night in Mar 2024
Response from Susan on 28 Mar 2024
Jacob, I am so sorry that things were wrong in your room. Thank you for the feedback -- will have maintenance be checking on these issues in all rooms

8/10 Good

Hendrik-Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Usually “free breakfast” means cereal and a waffle machine. Here your free breakfast is cooked to order, with a number of different options available. It can be a bit slow and disorganized. Stop whining - it’s free and it’s fresh. Great staff, cool gift shop, no complaints about the room. I would happily stay here again.
Stayed 1 night in Mar 2024
Response from Susan on 28 Mar 2024
Hendrik,Thank you for your kind review. We appreciate it and YOU. Hope to see you again so you can see our newly remodeled rooms and what changes we will make to our breakfast offerings.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, great breakfast and cool vibe!
Stayed 1 night in Mar 2024
Response from Susan on 28 Mar 2024
Thank you, Dan. We appreciate the kind review.. (We love creating that cool vibe!)

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Susan on 28 Mar 2024
Gregg,Thank you for your review. We appreciate it and YOU.

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent motel. The condition of the property, bedding, furniture, jetted tub, decorations, location, office, dining, great breakfast, and prices. We would definitely stay again
Stayed 1 night in Mar 2024
Response from Melanie on 25 Mar 2024
Lisa, Thank you for your wonderful feedback! We're thrilled to hear you enjoyed your stay and appreciated our amenities. We look forward to welcoming you back soon!

2/10 Terrible

Randall, Red Feather Lakes

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not recommended. We have no pets, but concrete all around puts the only small fake grass area for dogs right outside our room door…gross! Breakfast service had 1 1/2 hour wait, with no convenient options. Felt sorry for the single server trying to cover it. Lobby staff only concerned with selling upscale Pendleton clothing in the lobby store. We will avoid this ‘classic’ place next time for sure.
Stayed 2 nights in Mar 2024
Response from Melanie on 24 Mar 2024
Randall,We appreciate your feedback and apologize for the inconvenience you experienced. Rest assured, we'll address the issues you addressed promptly. Your concerns are valued, and we hope to regain your trust in the future.

8/10 Good

Tyler

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
This hotel was a very reasonable price. We booked two rooms for our family. One was more updated with tile floors. The second had carpet and a smell that was not bad, but that my wife associated with old hotels. The rooms were fairly clean, but had some aging. The staff was very friendly. We were able to borrow some sleds from the hotel which saved us a ton of money! The breakfast was delicious and cooked to order, but the whole process took about 1.5 hrs (likely because they were short staffed) and the portions were not very big.
Stayed 1 night in Mar 2024
Response from Melanie on 24 Mar 2024
Tyler,Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found our hotel to be a reasonable price and that our staff was friendly and accommodating during your stay. We apologize for any inconvenience caused by the slight smell and aging aspects in one of the rooms. Your comments are duly noted, and we'll ensure to address these concerns promptly. We're delighted that you enjoyed our delicious cooked-to-order breakfast and took advantage of our sled borrowing service. We appreciate your understanding regarding the breakfast service timing, and we'll strive to improve the efficiency of the process. Your satisfaction is our priority, and we hope to welcome you back for an even better experience in the future.