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"They gave us all only 1 towel each. When we asked for more towels, they told us they don't give out more towels because people steal them. We asked them for soap and tissues because they gave us the leftovers of the guests before us, and they didn't seem too happy to do it. Checkout online says 10:00 but they wanted us to leave at 9 because they said other guests are coming and might arrive while we are still there. So weird and rude! But overall the actual villa is beautiful and the hot spring water was great. But if they just work on their service, it would be 5 stars. "

"It was a quick stop for a night to Mutaah"

"The water falls are amazing it’s a relief for your body and the hotel amenities and water fall close at 10 but the main public one the natural it no longer stays avaible for public so it becomes private for the hotel guests so that’s a very good perk imagine staying under the water fall at night alone it’s a really good perk. Room service is also amazing and the buffet for lunch and breakfast is super. There’s also a super market outside in the public u can get small chips, nuts and fruits not alot security at hotel won’t let u because it’s their policy but they are so nice. Very special thanks for the spa, and the reception team especially mr Majed. "

"DO NOT BOOK!! The place was already rented (according to the host) which we were told after we arrived at the pictured location with a non refundable booking"