I really wanted to love this hotel. The location is great, the reviews were great, so we decided to treat ourselves to an overnight stay here. Check in was fast, friendly and efficient. The room was beautiful, large and looked just like the pictures. The storage was ample and everything was very clean. However, there were a couple of inconveniences that I didn't expect at this price level. Firstly, there was nowhere near a mirror that I could plug in hair straighteners. Secondly, the view from the room was blocked by a very large tree which also blocked the daylight. The curtains had come partly off the rail so wouldn't fully close. We had booked a table in the restaurant for dinner with friends so went down to the bar to wait for them. Although the receptionist and another member of staff were there and not busy, the '24 hour' bar and cafe were closed and we had to wait 15 minutes for another member of staff to arrive to open it up. When in the restaurant we were the only customers for most of the evening. The service and food were good, but there was no atmosphere and not even any background music. The wine choice was limited. Breakfast the following morning was very good. Lots of choice, the best hotel breakfast I've had in Bulgaria and we've been visiting the country for over 20 years.